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Business Profile

App Developers

Covenant Eyes
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BBB Accredited BusinessA+Rated by BBB

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1

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  • Carlos S

    Date: 01/09/2023

    I had originally set up Covenant Eyes for a family member. Signed up for $14.99 per month. When it came time to renew, the family member's subscription was abruptly canceled without explanation or warning, so I used my own card to pay for his subscription, it was now $16.99 for some reason. But the app decided to set me up as the person needing the app instead of the ally. I contacted customer service and they seemed pretty on the spot about trying to help in a timely manner. Within 24 hours of paying the new $16.99 fee, I decided to cancel because they couldn't figure out how to fix the convoluted ****** asked for a refund, and this is when the customer service went silent, even though I was given a help ticket number. I will have to dispute this charge with my bank. I refuse to pay for a service that I did not receive.

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