Complaints
This profile includes complaints for Whirlpool Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,605 total complaints in the last 3 years.
- 1,749 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase a Maytag washer and dryer at the end of November, 2024. I have had the same repairman out several times for the washer making a grinding/knocking noise and not filling up with enough water. The clothes ball up to one side and causes the washer to be off balance. Then it may run for several hours trying to rebalance. Dryer keeps giving an alert stating the filter needs cleaned every load, even after I have cleaned it. I also have had our vent cleaned and it still throws the error message. Sometimes it shuts off with wet clothes still in it, other times it runs for hours until I manually turn it off. Maytag will not respond to emails and the repair tech says he has no idea how to fix it. I just received a message from the tech that says I have to take it up with Maytag, he won't continue to service the units.
Business Response
Date: 04/24/2025
2000 M-*************************************************************** Administrative Center
Date: April 24, 2025
To: BBB of *********************;
********************
************, *******; 49546
Email: *********************************************
From: **** ******
Executive Office Staff
Whirlpool Corporation
*******************
RE: Case numbers: ******** & ********, Mrs. ******* ******
Mrs. ****** has filed a complaint with your office regarding the dissatisfaction she has experienced with her in-warranty Maytag washer and dryer. Im very sorry for her experience.A factory trained Technician tested both the washer and dryer. The Technician did not find any error codes and verified that they are working satisfactorily. The Technician has also reached out to our internal Engineering Support Staff who have also confirmed the washer and dryer are both working per design.
Whirlpool has declined the customer's request for a replacement or refund; due to the washer and dryer are both working at this time.
Mrs. ****** is welcome to contact me directly to discuss this matter further should she still require assistance with this matter.
Sincerely,
**** ******Customer Answer
Date: 04/24/2025
Complaint: 23224650
I am rejecting this response because:
Sincerely,
******* ******Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold an extended service warranty from Whirlpool for my Whirlpool Washing machine. Here is their claim:Here's a quick reminder of your plan benefits:Appliance repairs by a Whirlpool certified technician Coverage for accidental damage and breakdowns No fees for parts, labor, or service During the initial repair, if the appliance cannot be repaired, you will receive a full refund, and your plan will be void. However, if you decide to cancel your annual plan after a completed repair, you may be subject to a cancellation fee. Please refer to your terms and conditions for more information.A technician came to my home and told me that they would order a part and repair the machine -- and that it would take 3 to 5 business days. I called a week later and was told that the part was on back order and they do not know if or when the part would come in. Its been 3 weeks. I've made numerous calls since then to the service provider as well Whirlpool but do not get any call backs.Since the machine was not repaired I am entitled to cancel the warranty per the information they provided. They charged my credit card $34.99 -- I'd like that money returned.Business Response
Date: 04/18/2025
********************************************************************************; Administrative Center
********************************************************************************; Administrative ******************************************************************************************************************
Date: April 18, 2025
To: BBB of *********************;
********************
************, *******; 49546
Email: *********************************************
From: Jennaviere ******
Executive Staff/Whirlpool Corporation
RE: ******** - *** ********
*** ******** has filed a complaint with our office regarding their Maytag dryer that is under their service plan.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written product warranty. Once a product warranty has expired, any costs for maintenance, service, or component replacement are then within the owners time frame of responsibility.
*** ******** is under a legally binding contract with D&G and would have to continue working with them to resolve the issue.
In addition, D&G has its own service providers used specifically for the warrantied appliances, and it's solely up to D&G to provide the final resolution.
*** ******** would need to contact D&G at ********** and work with them directly.
Please do not hesitate to contact me if you have any questions or concerns.
Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a H**3337**36323731H Machine back in November 2024-(washing machine) wasn&#**;t filling up completely and destroying my clothes. I notice it wasn&#**;t working correctly. For example the washer didn&#**;t fill up with water correctly. I called H3136303231**30313134H in March to report the problem. H**3337**36323731H advise me they would contact me in three business days. Then i was told by H3136303231**30313134H to go find my own repairman to fix this washer. Once the technician finish the work I could turn the bill into H3136303231**30313134H for a refund because they are no service technician in ******* area. I have been very patience with H3136303231**30313134H and getting no results. I spoke with them again today and they told me I would be given a store credit. They when I called back today to ask for a refund or store credit a ******** told me now they wont be given me any form of credit. ***** promise me that since there is no technician in the ******* area it was up to H3136303231**30313134H I would get a refund. I would like a full refund as this machine don&#**;t work.Business Response
Date: 04/18/2025
*************************************************************** Administrative Center
April 18, 2025
To: Better Business Bureau
From: ***** ********
Executive Staff
Whirlpool Corporation
Re: Complaint ID: ********, **** ******
This customer has filed a complaint with your office.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service or component replacement are then within the owners time frame of responsibility.
I called and left a message with my contact information to further discuss the washer.
This consumer is valued by Whirlpool and we apologize for any inconvenience.
Thank you.Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I have contacted ********** Appliance located out of ***********, which was recommended to myself by Whirlpool we had discussed that a technician would assess the washer on Thursday May 1, 2025 @ a time no later than ****. Assuming the issue(s) have been located and resolved I will THEN find that this resolution satisfactory to me. If there are any questions or concerns please feel free to contact me.
Sincerely,
**** ******Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A strong gas smell was coming from our Whirlpool gas stove/oven for 9 months unknowingly. We had SiEnergy come to our home to detect if there was a leak last month. There was a carbon monoxide and natural gas leak detected on March 20, 2025. We did have a Whirlpool ASI technician come out twice to try to repair the issue but after replacing parts the oven is still failing. The ASI technician did detect a carbon monozide leak during both visits. He did fail to write it down on the invoice and report. We would like a new oven as this one we currently have is faulty and putting my family at risk of death due to the carbon monoxide leak. Attached please find a copy of the Danger Form from SiEnergy.Whirlpool Appliance # WFG550S0LZ5 Whirlpool Claim # **********Business Response
Date: 04/17/2025
Whirlpool Corporation
Consumer Services
PO Box #8, **************************
April 17, 2025
To: BBB of ****************
***************************
**********************
*********************************************
From: ******** ****
Safety Department
Whirlpool Corporation
RE: Case # ********, ******* *******
Mr. ******* has filed a complaint with your office regarding his Whirlpool Range.Mr. GILBERT has also contacted our Whirlpool Specialty team, which is working with him directly.
If you have any questions or concerns, please do not hesitate to contact me.
Mr. ******* is a valued Whirlpool customer and we regret any inconvenience he may have experienced.Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a service plan for my oven through whirlpool which the plan is serviced by Domestic and ***************** on March 12, 2025. A repair tech from a third party was sent to my home on March 20th to repair my oven. The tech could not repair my oven and had to order more parts. The tech returned to my property on March 31st and still couldn't repair the oven. The third party tech contacts whirlpool Senior tech and gets advised to reorder the exact parts he replaced to repair for a third visit. The tech returns on April 7th and cant repair the oven. The tech contacts the senior tech at whirlpool and gets advised to order more parts. The tech returns April 14th and still doesn't fix the issues. The tech has reordered the same exact parts for multiple visits. The third party tech says that he isn't allowed to deem the oven unrepairable and that the Whirlpool pool tech advises him to continue ordering parts to repair the issue. The third party repair tech is now scheduled to come to my home April 21st. The third party tech and domestic general states that it is up to the senior tech from Whirlpool to deem the oven unrepairable. All of these visits together are considered 1 repair visit ticket by domestic general insurance since the issue has never been repaired. Whirlpool will not replace the oven unless the item has actually been repaired twice. It has been over a month without using the oven and whirlpool doesn't want to replace the oven or fully refund the monthly charge since its its still all under the first repair. They have spent more money on parts and techs than they would have by replacing the oven. Instead or just deeming the item unrepairable and refunding my money, they will keep sending a tech out every week.Business Response
Date: 04/16/2025
2000 M-*************************************************************************; Administrative Center
Date: April 16, 2025
To: BBB of *********************;
********************
************, *******; 49546
Email: *********************************************
From: Jennaviere ******
Executive Staff/Whirlpool Corporation
RE: ******** - ****** *****
****** ***** has filed a complaint with our office regarding their Maytag dryer that is under their service plan.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written product warranty. Once a product warranty has expired, any costs for maintenance, service, or component replacement are then within the owners time frame of responsibility.
****** ***** is under a legally binding contract with D&G and would have to continue working with D&G for resolution.
In addition, D&G has its own service providers used specifically for the warrantied appliances, and it's solely up to D&G to provide the final resolution.
****** ***** would need to contact D&G at ********** and work with them directly.
Please do not hesitate to contact me if you have any questions or concerns.
Customer Answer
Date: 04/17/2025
Complaint: 23207270
I am rejecting this response because:My appliance is a Whirlpool oven not a Matag dryer as addressed by the corresponding email reply from Whirlpool exec. Also, I purchased the service contract thru whirlpool, not the thirdparty D&G, therefore it is the ultimately the responsibility of whirlpool accepting the shady practices of D&G.
Sincerely,
****** *****Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see my prior complaint (BBB complaint ********) with whirlpool for more details on this matter. I will provide a brief summary - my dryer was damaged (scratched lid) when I first bought it. I contacted Whirlpool and was told for 2 years that I was receiving the correct box for the part, but that the actual part inside was not right (meaning they kept telling me the box must be mislabeled). After 2 years of this madness and taking several days off of work for the technicians to come to my home, I finally contacted the BBB. The Whirlpool employee told me the part I had received WAS the correct part and the true issue all along was that the technicians didnt know how to install it properly. They told me they would provide special instructions and send yet another technician to my house on yet another day I needed to stay home from work. The technician finally installed the part correctly, or so I thought. When my husband arrived home he noticed that the exhaust hose for the dryer was lying all over the utility room floor and had a hole it in that was not there previously. He also noticed that the part they installed (dryer lid) is still scratched up and is not even on the machine securely. It is wobbly and loose. Ever since they serviced my machine I am now having issues with it running properly. It randomly stops spinning and drying although the machine still says the cycle is on. This was never an issue in the past. I am disgusted with the amount of time I am having to spend on issues with a brand new appliance. I am requesting that whirlpool resolve my issues and NOT send over any of the technicians that have previously been to my home. They are clueless and careless with my time and appliance. For the record, I did try to contact the employee I had previously spoken to at Whirlpool (Jennaviere) prior to making this complaint and she ignored my emails.Business Response
Date: 04/16/2025
2000 M-*************************************************************************; Administrative Center
Date: April 16, 2025
To: ************ Better Business Bureau
******************
**********************
*********************************************
From: Jennaviere Thomas
Executive Staff - Whirlpool Corporation
RE: Complaint ID ******** - *** ********
*** ******** has filed a complaint with your office regarding her Whirlpool dryer.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written product warranty. Once a product warranty has expired, any costs for maintenance, service, or component replacement are within the owners time frame of responsibility.
Whirlpool Corporation has reached out to *** ******** about her dryer, and we are working with her to resolve this matter.
*** ******** is a valued Whirlpool customer, and we apologize for any inconvenience this may have caused her.
Please contact me if you have any questions or concerns.Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Faulty product design: Built-in Electric Microwave/Oven - Model #WOC54EC0HS20 Serial #********* The product in question was already installed when I purchased my house. The house is less than 2 years old, so the oven is no older than that. I lost power to my house briefly on 4/13/25 - It was not due to any event that may cause damage to an appliance (i.e. lighting strike, etc.). The oven display now tells me the Control Lock is engaged and to swipe up on the touch screen to unlock. When I do so, it gives me a message stating that there was a power loss to the appliance and it gives me an option to update the date/time info or ***** Regardless of which selection I choose, the screen returns to the Control Lock screen, sending me through the cycle again. This is basically a faulty programming loop that completely disables the oven/microwave controls, rendering the entire appliance inoperable. Online research provides no means of correction other than: 1) cutting and then re-establishing power to the appliance via the breaker - which would be a hard reset - I have performed this several times to no avail; and 2) connecting the appliance to the app. When I attempted an app connection, however, it requires that I be able to access the settings/tools menu - but that is an impossibility because access to that menu is blocked by the Control Lock loop. I called the customer service number, and they confirmed that I would need to access that settings menu to connect to the app. The representative said that I would need a service call to work on the issue, but that my appliance was out of warranty. From what *** read via internet research, the service call/repair may cost upwards of $700. A quick review of retail sites shows that a comparable replacement oven will cost me upwards of $2500. In summary: Whirlpool has sold a product to me that has an inherent design flaw that will require me to pay them even more money to either repair it or replace it.Business Response
Date: 04/15/2025
Whirlpool Administrative Center
***************************************************************************
April 15, 2025
To: BBB Serving ****************
*******************************************
From: **** *****
Executive Staff - Whirlpool Corporation
RE: Case ******** -****** ****
Mr. Cobb filed a complaint with your office regarding his Whirlpool Oven.I contacted Mr. ************* provided an authorization to cover a repair one time out of warranty.
Mr. Cobb is a valued Whirlpool customer and we regret any inconvenience he may have experienced.Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a whirlpool refrigerator new from Lowes on Aug 19th 2024. Approximately the last week of March of 2025 started noticing a chemical smell coming from the inside of the refrigerator. There is no smell when the refrigerator is closed. Also any unsealed foods had the best I can describe it a chemical taste to the food. Called Whirlpool customer service and approximately on April the 7th of 2025 they sent out a factory service technician out to investigate. Upon opening the refrigerator he denied any smell no matter how he close he got to the blower. He explained he did not have a good sense of smell. He fixed a fan shroud that was rubbing against the fan in the back. Said lets wait a week and for me to clean out the fridge to eliminate any chance thats what was causing it. I proceeded to wipe out the fridge with just warm water to not contaminate and give a reason that the cleaning solution was causing the issue. The same tech returned today and still remained admit he did not smell anything. Said I did not clean the fridge adequately in which I told him I didnt use any cleaning supplies to not contaminate his diagnosis. He then went to his van to write his report and call Whirlpool. Upon returning to the home he said the refrigerant has no smell so this could not be the issue according to whirlpool technical hotline. Once again questioned about the root cause of the smell and taste he said that we would have to take it up with whirlpool as again he doesnt have a good sense of smell and cant find any issues. Although my mother and I can smell the smell immediately upon opening the refrigerator. Despite our protest that the smell is immediate he once again claimed not a good sense of smell as the culprit of why he might not be smelling it. A different technician should have been sent that does have the adequate faculties for the job upon the return visit. The product was manufactured by whirlpool and has a 12 month factory warranty.Business Response
Date: 04/17/2025
Whirlpool Corporation
Consumer Services
PO Box #8, **************************
April 17, 2025
To: BBB of ****************
***************************
**********************
*********************************************
From: ******** ****
Safety Department
Whirlpool Corporation
RE: Case # ********, **** ***********
Mr. *********** has filed a complaint with your office regarding his Whirlpool Refrigerator.
Mr. *********** has also contacted our Whirlpool Specialty team, which is working with him directly.
If you have any questions or concerns, please do not hesitate to contact me.
Mr. *********** is a valued Whirlpool customer and we regret any inconvenience he may have experienced.Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My oven is only 2 1/2 years old. I got up in the morning about a week ago and my oven said ******************** to your appliance was lost. The current time and date my be incorrect. Press UPDATE to enter the correct information." I hit "update" it takes me to a screen that says: "Controls Locked" "Swipe up to unlock." You Swipe up and it says: "Control Lock" "The product is locked." Then it takes you back to the first screen that says Power Loss. Keeps going in a circle never giving you an option to unlock the oven. Called, Whirlpool, and they will send someone out for $419.88 to see if they can repair, but no guarantee. I checked the internet, and apparently this is a very common occurrence, and nobody (oven owners) can get it unlocked. Have to call for service. Sounds like they have a glitch in the system. By the way, my power never went out. All appliances on the same circuit, did not have the time flashing. There is no where to state I am making monthly payments of $34.99. SO at this point, I am only out of $34.99. But if I don't them to agree to refund out of pocket, and discontinue the monthly fees, I will be out $419.99.Business Response
Date: 04/15/2025
********************************************************************************; Administrative ************************************************************************************
Date: April 15, 2025
To: BBB of *********************;
********************
************, *******; 49546
Email: *********************************************
From: Jennaviere ******
Executive Staff/Whirlpool Corporation
RE: ******** -****** ********
****** ******** has filed a complaint with our office regarding their Whirlpool refrigerator that is under their service plan.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written product warranty. Once a product warranty has expired, any costs for maintenance, service, or component replacement are then within the owners time frame of responsibility.
****** ******** is under a legally binding contract with D&G and would have to continue working with D&G for resolution.
In addition, D&G has its own service providers used specifically for the warrantied appliances, and it's solely up to D&G to provide the final resolution.
****** ******** would need to contact D&G at ********** and work with them directly.
Please do not hesitate to contact me if you have any questions or concerns.
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a long-time purchaser of Whirlpool appliances. I have never had an issue with any of your products until now.I purchased a Whirlpool French door refrigerator in 2015. Unfortunately, I started having issues. I called in the repair, and it was fixed promptly. Then, the repairman brought to my attention the right door gasket issue that I should get repaired. In January, the repairman came out, and the new door was ordered on February 4, 2025. A few weeks later, we noticed water freezing underneath the cabinet freezer drawers that would slightly melt and then freeze, causing puddles of water all around the refrigerator. I call back to the repair center to turn in another repair issue. The door is now to the point it will not close and you can see into the freezer.The repair people informed me that I would need to cancel the door repair and submit a new work order, as they can't work on multiple issues simultaneously. They did not recommend that I do that, and to just mop it up. It had already been 8 weeks at this point. I have no choice but to mop up the puddles of water, but now the freezer to freeze to the point that the door is screaming to close. I called back in and escalated it to "Dezi," the supervisor over at Domestic and General, who told me the door won't be ready until June 2025. I explain that the freezer is now struggling to shut and it's not going to make it until June. I can't wait that long. She pretty much tells me, "Oh well." I need someone to contact me so we can work this issue out.Business Response
Date: 04/15/2025
Whirlpool Corporation Executive Office
Date: April 15, 2025
To: BBB of Western Michigan
********************
************, *******; 49546
Email: *********************************************
From: Jennaviere ******
Executive Staff/Whirlpool Corporation
RE: ********- ******* ******
******* ****** has filed a complaint with our office regarding their Whirlpool refrigerator that is under their service plan.
In an effort to administer our warranty fairly to all customers, ********************** complies with our legal, written product warranty. Once a product warranty has expired, any costs for maintenance, service, or component replacement are then within the owners time frame of responsibility.
******* ****** is under a legally binding contract with D&G and would have to continue working with D&G for resolution.
In addition, D&G has its own service providers used specifically for the warrantied appliances, and it's solely up to D&G to provide the final resolution.
******* ****** would need to contact D&G at ********** and work with them directly.
Please do not hesitate to contact me if you have any questions or concerns.
Customer Answer
Date: 04/15/2025
Complaint: 23202021
I am rejecting this response because Domestic and General, the warranty people for Whirpool, told me to contact Whirlpool to see if they could do something to expedite the issue with the right side door. Unfortunately, while waiting for anyone to help provide some decent customer service, I had to buy a brand new refridgerator today. The original issue with the door has now caused icing in the freezer and now it won't shut properly. And, now it's leaking all over the floor.Whirlpool and Domestic and General are ping-ponging me back and forth. I need help.
Sincerely,
******* ******
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