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Business Profile

Computer Services

Software Sockets LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were pressured into buying software protection on Sept 17. We have never heard or seen of any product or service from them to date. I have called both phone numbers given and neither of them ring, much less answer. I sent an email to their support address, and it failed, the message saying the email address does not exist. I think this is a scam operation and may even be out of business. Can you help? Thank you.

    Business Response

    Date: 12/12/2023

    Hi Team,

    As per the customer's desired resolution and our refund policy we have processed the Refund as the customer is not satisfied, Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help the customer.

    Regards,
    Softwaresockets LLC

    Customer Answer

    Date: 12/14/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 29, 2023 I asked for help with the installation of ***** ***** on my computer. I was immediately told that my computer had trojan horses that had to be removed and he would take care of the problem. Then i was asked to sign a contract to remove the problem and agree to a three-year protection plan charged to my credit card. Approximately 20 minutes later I received a call asking for the same contract. The amount requested was $899.99. I knew I had been scammed and called my credit card company I feel I should have a refund for the full amount..

    Business Response

    Date: 11/08/2023

    Hi Team,

    As per the customer's desired resolution and our refund policy we have processed the Refund as the customer is not satisfied, Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help the customer.

    Regards,
    Softwaresockets LLC

  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't order anything from Software Sockets, LLC. They are charging me $700.00 for something I didn't order. Their phone number is not in service.

    Business Response

    Date: 11/24/2023

    Hi Team,

    Apologies for the delayed response,Just want to confirm that customer called us regarding the issues with her computer and email,So My techinicians did worked and helped customer in fixing the issues,Attached are few screenshots of the work performed on the customer computer,and also attached the customer service agreement which was digitally signed by customer on her computer .

    Please let me know if there is anything else we can do to help the customer.

    Regards,
    Softwaresockets LLC

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: June 12, 2023 The amount of Money paid: $399.99 Business promised to provide me with firewall protection The nature of the dispute; I lost access to my email. I went online to see if there was a way to restore email and found this company. When I spoke to them I was told that my email was restricted due to firewall issues. They offered to restore my email but it was necessary that I buy their package for them to restore. They also stated that the service can be cancelled if not fully satisfied. I gave them access to my computer and they found my email. I signed agreement to purchase (which included the cancellation rights) but did not acknowledge the email saying that I fully understood what I was purchasing. I did not acknowledge that email because the guy on the phone kept talking and ended the call with a recap of charges. That afternoon my son came by and I told him I got some on-line assistance to regain access to my email He showed me where emails can be hiding and that it had nothing to do with firewall or security issues. I had been pressured into buying something I didn't actually need. I decided to Cancel based on this information. On June 13 I called to cancel ###-###-#### twice. This is a voicemail and I left a message. I received a call from ******* who attempted to save their sale. After talking through the reason for cancelling, he agreed to cancel with a full refund to be expected within 2 weeks. It is now 3 weeks and no refund. I also sent an email to "supportsofwaresockets.com" (asking to cancel as is outlined in cancellation policy) on 6/13, with followup emails on 7/6 and 7/7. Still no responses. I have notified my bank. I called on 7/6 and 7/7 and left messages. No call backs. My complaint is that they are not honoring their cancellation rights policy. Even though they have assured me they would cancel and refund and they are have not. I am expecting a full refund as promised by *******.

    Business Response

    Date: 07/19/2023

    Hi Team,

    As per the customer's desired resolution and our refund policy we have tried processing the Refund as the customer is not satisfied but it got failed as customer might have cancelled the card. Attached is the Refund Receipt of the same.

    And also we received the chargeback from this customer and the amount was already deducted from our account, So customer needs to check with the bank for the dispute status.

    Please let me know if there is anything else we can do to help the customer.

    Regards,

    Softwaresockets llc

    Customer Answer

    Date: 07/19/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: I talked to ****** from Software Sockets on July 15.  He gave me this information.  I spoke to my bank on July 17 and was advised that, even though a debit card is cancelled, Credits back to the card do flow through the bank with no issues.  My bank has provided me a provisional credit of $399.99 while this is being investigated.  They have reached out to ********** for assist on processing.  Their attached document shows a voided transaction so how does that tie up the money/refund?  According to a void, nothing has happened.  I am working with my bank to capture that money back into my account.

    Thank you.

    Regards,

    ***********************

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Computer scam in which they sold me a firewall program for $799.99 which, after hiring my own it person to investigate my computer, he found that the purchased program was not even installed. Just a scam to collect money. I have since cancelled my ** card on which the charge was made and this charge is being investigated by ****************

    Business Response

    Date: 07/06/2023

    Hi Team,

    As per the customer's desired resolution and our refund policy we have processed the Refund as the customer is not satisfied, Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help the customer.

    Regards,

    Software Sockets LLC

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract signed on 09-30-2022. Amount of $399.99 to fix computer for three years. Instead of fixing computer, they hacked my computer. and started to change my bank accounts. I called and was told that they couldn't fix it so they would credit my account. by direct deposit only. They couldn't credit my credit card. I called and canceled my account, on 12-2-2022 and was told that they would send a check that was two weeks ago, and no check or phone call since my call. I took my computer to a dealer and had mal-ware removed and cleaned. This cause a week of turmoil to change all my accounts.

    Business Response

    Date: 01/14/2023

    Hi Team,

    WE HAVE ALREADY PROCESSED A FULL REFUND FOR THIS CUSTOMER. Attached is the refund Receipt for the reference

    Regards,

    Softwaresockets llc

  • Initial Complaint

    Date:07/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were hired to resolve a software problem and did not do anything to help the issue. I asked for refund within 10 days, they agree but nothing happen. Now they don't ************* and don't return emails. Paid $299.99 and want to get it back.***************************

    Business Response

    Date: 08/07/2022

    Hi Team,

    As per customer desired resolution we have already processed a full refund to this customer on 11th of July 2022, Refund receipt is attached for reference,

    Please let us know if there is anything else we can do.

    Regards
    Softwaresockets Llc

Software Sockets LLC is NOT a BBB Accredited Business.

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