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Business Profile

Stock Transfer Agents

Computershare, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Transfer Agents.

Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Computershare, Inc. has 42 locations, listed below.

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    Customer Complaints Summary

    • 217 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computershare is holding $13,000+ of stock and other investments I own in several accounts and I can't sell them and get the money. They will not help me sell the stock, they will not help me log into my online account, which is locked out. Options provided do not address issues at hand. Calling customer service results in endless hold sessions or issues arising and disconnection. This business is unresponsive to all my attempts at resolution.

      Business Response

      Date: 03/06/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 27, 2024 & January 21, 2025 Shares to be transferred into my ************ name and then checks cut 3.0 shares Did all paperwork to Computershare including the medallion stamp, death certificates, will, attorney letter, account number, ********************** name, etc.

      Business Response

      Date: 03/03/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/05/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 03/13/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/18/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:02/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Computershare is paid by public companies like ***** *****, ***************************, ****************** Services and ********************** to manage their stock transaction activity reporting. I listed the companies that I own stock and typically have online or mail delivery stock reporting activity on. In Oct. 2024 my mother died. Some of the stocks that I have declared dividends (paid taxes on) were listed as ****** (joint ownership) with my Mom. Since December ************************************************************************** Jan. 2025 Computershare locked me out of online accessing (no notice). I have called the customer service line 4x and sent an email complaint but I need to know 2024 dividends for Discover FS, WBD. And my bank has told me I need to provide recent financial statements for Discover FS and WBD before they can notarize and verify my stock name change documents (from Computershare). I am annoyed at the time I am spending to correctly record information for tax reasons and make appropriate name changes after my mother died. I am asking BBB to help Computershare respond to my multiple complaints. This should not be an issue that takes several phone calls to correct. I did not have this issue with their competitor **.

      Business Response

      Date: 02/24/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/09/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

      Business Response

      Date: 03/17/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 03/24/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

      Business Response

      Date: 04/07/2025

      Thank you for contacting Computershare.
      Should ******** have other account related questions, she can call us at ************** during regular business hours. She may press zero to bypass the automated system and be connected to the next available representative.

      Thank you.

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

    • Initial Complaint

      Date:02/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wish to sell my computershare from ********** I keep calling customer service ************ and told call ********** broker - none available and no one knows how to instruct me to find a broker.

      Business Response

      Date: 02/20/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempting to reset the password to my Computershare account started in December and 8 weeks later, it's not been resolved. Computershare has chosen to do everything by snail mail AND will only proceed step by step as you call back and ask. Not only did I not receive a new temp password until January 8th, they never told me that the password reset tool also required a verification code that also would be sent by snail mail. Another 4 weeks passed and no verification code was received. I called back and got a supervisor to send me another activation code. It arrived 4 days later and did not work. I called Computershare and the only answer they had for me was to have a supervisor delete my account and start fresh. BUT.... I'd have to wait 7 business days before I create a new account (with my fingers crossed that my information would still be there). WHAT THE **** GOING ON THERE???? I've missed 2 months worth of opportunity to move the money to another up trending stock. This company needs to be investigated. On top of that, the customer assistants are hard to understand. They are likely not stateside.

      Business Response

      Date: 02/19/2025

      Good Morning -
      Please see attached response.
      Thank you.  

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been having a terrible time with this company. My mother died several months ago and I've been trying to get her stock. I don't have the account number. I've tried to access it with the information I do have but it won't let me access it.They said they mailed the information to me but they can only send it to her address. I've pointed that it will be returned (it was) and I had to try and forward to my address. But I was also told I need to request it by mail, and to do so I have to include a death certificate, a form with a gold medallion and to have it notartized. But to have it notarized, I need to have the account number. Also I've offered to send the death certificate by email but they refused, saying I have to send it by regular mail. I have no idea what to do. This has become incredibly time comsuming! I keep on getting told different things and I really need the money ASAP.

      Business Response

      Date: 02/21/2025

      Good Morning -
      Please see attached response.
      Thank you.  

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ****** worth of stocks that Computershare purposefully and deliberately is making impossible for me to withdraw. There practices are unethical and done in bad faith.

      Business Response

      Date: 02/13/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

      Customer Answer

      Date: 02/16/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:01/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to access my account for weeks now. The online investor portal is down and cannot be accessed. I have tried multiple browsers, clearing cashe, several devices and cannot access or service my account. Contacting customer service was unsuccessful and they claim I need to wait for it to be back up.I need to service my account but ********************** is not allowing me to. Attached a photo of 1 of many error messages when trying to access login portal.

      Business Response

      Date: 02/06/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife passed away in March 2024 and had shares of *** stock that were never transferred to her married name. I sent the transfer forms Computershare required, my wife's death certificate, will, and court documents certifying me as personal representative to Computershare on December 11, 2024.Computershare called me to say they couldn't use the name of her trust as set up by my lawyers, and as shown on the *** Trust EIN# confirmation letter. I said I would have to contact my lawyer and get back to ******* lawyer's paralegal called Computershare on December 23, 2024, and they informed her that they understand the issue, it was too early to follow up and they would not answer any inquiries until their process was complete.The day before this call, I received a letter from Computershare saying these assets were going to be turned over to the state as unclaimed assets. Then I received a letter requesting me to complete the enclosed transfer documents, which were the same as the ones they already have. I had no issues with changing the name on her ****** ******* account to the name of her trust, or the name on some similar ******* stock to the same trust.I sent an email to *** ******** on January 7, 2025, who said she would turn this over to ***** *******, ************, to handle. ***** called me to verify the information on the forms I sent to them and told me about an additional $30 of shares in ***************/Discovery stock also in my wife's name and that she would process both. She then sent me additional forms to fill out. I called her back twice and emailed both her and *** ******** with questions about this on the same day and have not received a response from either one of them regarding my questions or the status of the *** stock transfer to my wife's trust. I tried calling ***** again today but received her voicemail again.This is complete incompetence or a scam. I sent them a check for $50 to complete the transfer plus incurred legal fees.

      Business Response

      Date: 01/17/2025

      Good Afternoon -
      Please see attached response.
      Thank you.  

      Customer Answer

      Date: 01/20/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****

       

       

      Business Response

      Date: 02/03/2025

      Good Afternoon -
      Please see attached response.
      Thank you.   

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello - I have an existing Computershare ESPP account through a former employer. Because I no longer work there, I contacted Computershare (now Equate Plus) to transfer the money out and close the account. However, I can only transfer whole shares, not fractions. For the fractions, I need to cash out and they are charging an exorbitant 7% in fees to access my own money. I cannot close the account without either stranding about $900 or paying a 7% fee. I tried to ask for other solutions and they do not have any. I want to be able to access my own money without seemingly being punished for closing this account.

      Business Response

      Date: 01/10/2025

      Good Afternoon -
      Please see attached response.
      Thank you.  

    Computershare, Inc. is NOT a BBB Accredited Business.

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