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Business Profile

Radon Mitigation

Protect Environmental

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radon Mitigation.

Complaints

This profile includes complaints for Protect Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Protect Environmental has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a radon remediation system from ***** * **** which included a 5 year warranty against radon levels being above acceptable levels. This business was subsequently sold to Protect Environmental. The fan has since failed which is the only moving part in the system and is designed to remove unwanted radon gases. Upon contacting the company they didn't call back after I left a message, instead they sent me an invoice for $100 to run another radon test. Obviously if the house had periods when the radon levels were two high before the system was installed, if the fan stopped working it stands to reason that the test will still show as high. There was no offer to come out and attempt to service the unit or contact me (other than a bogus invoice).

      Business Response

      Date: 03/26/2025

      I (**** ***** * ********* **** ****** ******** have spoken with *** **** ***** in regards to his compliant.  In the initial proposal - **** is correct we have a radon test at $100 along with no cost for the fan replacement, however based off phone calls between **** and the office this charge was removed.  Based on our records and my conversation with **** no payment was collected at the time of service.  The proposal was sent out with this cost based off a conversation during a training session and I have verified with the office staff that if the radon system is under Protect Environmental "5 year guarantee" retesting is covered at no additional cost to the client.  I apologized to **** for this mistake and thanked him for bringing this to my attention.  Conversations with office staff have taken place to clarify re-testing is covered under our 5-year-warranty.  I have attached the final invoice that was logged into our system at the time of service for your review.

      Customer Answer

      Date: 03/27/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****
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    Protect Environmental is NOT a BBB Accredited Business.

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