Reviews

Review Details

• Review fromVictoria N

  Date: 02/28/2025

  1 star

  Victoria N

  Date: 02/28/2025

  I had a chip in my windshield that needed repair. Very small, but still was a new vehicle and I wanted it fixed. It was a very cold spell so the vehicle needed to be brought in. The scheduling and discussions were very friendly and helpful. On my first appointment day, I received a call to cancel due to machinery malfunction and was told they would call me to reschedule. Approximately 3 weeks later I had not heard back from them so I called to schedule. I made an appointment to bring the car back to them despite the weather being warmer. Upon arriving I walked into a very small office that was clearly smoked in regularly. Being a non smoker with allergies I did not want to sit here for an hour waiting for my car. I asked if they could come to me, the technician was not even there to do the work. She said he would come on Thursday (this was Monday). I agreed. On Wednesday I asked several times for a time range and got no reply. In calling Thursday morning I was told they were behind due to the interstate being shut down but I was #7 on the list. At 415 I was contacted by Josh and was told they couldn’t do the work (at my house, in my driveway) because they smoke and they wouldn’t want that smell to be in my car. It is very unfortunate that a business is going to be that petty and childish. I have no problem with smokers, I just prefer not to sit in a room of second hand smoke.
  

  Central Kentucky Auto Glass

  Date: 03/01/2025

  Fortunately I spoke with Neil from the BBB this morning concerning this lady and what I assumed would be a complaint to the BBB. First off our shop/office is 3000 Square Feet, the office portion is small but it doesn't have a ceiling so there's no way for any kind of smoke/smells etc to get trapped in there and the day you arrived the very large shop door had been open all morning. Secondly, the tech was there, the reason I know he was there is because it was me, you pulled in as I was running to the parts store directly across the road and you left before I came back which was less than 10 Mins, you saw my pack if cigarettes laying on the desk and assumed we smoke in my shop. Becuase I wasn't at the door waiting on this lady when she walked in she be automatically became angry and used the supposed cigarette smoke as an excuse to leave and have us come to her. When I called to explain we wouldn't be able to do this work fearing a health concern for her she again became angry and hostel screaming at me over the phone. Our phone system records every call incoming and outgoing and it also takes very detailed notes which we have to hack up these statements. We also have security cameras that record audio and video in the shop that shows she didn't wait but a few mins and left very quickly. 

  We turned this customer away which I have the right to do but I did it to keep this lady healthy and safe by not having any of my employees or myself around her causing an allergic reaction. I belive when she realized her allergy claim was backfiring on her she became super upset and that leads is here. Webhavr the call recorded also where she became super irate on the phone also

   

• Review fromSamantha C

  Date: 05/01/2024

  5 stars

  Samantha C

  Date: 05/01/2024

  I am so impressed with these guy's! I told the the wrong side window..totally my fault and they were so understanding and reordered the right window and Martin came back the next day and had my car going in no time! They do amazing work and are down to earth and easy to talk to!!
  

  Central Kentucky Auto Glass

  Date: 05/02/2024

  Thank you very much for the great review!! We appreciate it so much!!

• Review fromHeather L

  Date: 03/21/2023

  5 stars

  Heather L

  Date: 03/21/2023

  I had spoken to a couple other places to have a front windshield replaced on my old farm truck. Seen CKAG on the news in Lexington doing a story about storms, so I thought to call them on Wednesday. He answered all my questions with no hesitation or acting as if I was being any trouble. I had surgery on Thursday, so I couldnt remember what day he was supposed to come. I asked my daughter on Monday if he had come and she said no, so I called him. Turns out there was a bit of confusion because of him having another 2004 GMC to do at the same time (problems of massive windstorm that came through). He was SUPER apologetic and promised to be out the very next day. He definitely followed up with his promise. Today is Monday of the following week. I finally was able to drive, so I drove my old farm truck. The window looks amazing. They did a perfect job, and I can say that because of having a well known popular company do my old Scion years ago. That window looked horrible and leaked. It was never right, so I never wanted to use the safe again. This is why I was glad to find Central Kentucky Auto Glass. I went in my yard today, because they came to my house to replace my windshield. I noticed my antenna had been forgotten to be put back on and a piece on my truck was broken. This man offered to buy me a completely new piece to put back on my old farm truck. Honestly, I am not even 100% positive that his employee broke the piece (I mean the truck is 19 yrs old), but he did not even question me at all. I take that to be the best honor imaginable in a business. I was not going to make him pay for a piece on an old truck that may not have even been his fault, but it was nice that he offered with no questions asked. He even sent me a gift certificate because of my trouble with the antenna and apologized, because he is adamant his employees will do a wonderful, detailed job. I will continue to do business with him and recommend him to any and everybody I know.
  

  Central Kentucky Auto Glass

  Date: 03/22/2023

  Thank You very much for the kind words we are glad we could help and clear the air! Hope you have a great day!!!