Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valvoline Instant Oil Change

  100 Valvoline Way Lexington, KY 40509-2714

• 

  Valvoline Instant Oil Change

  3721 Charlestown Road New Albany, IN 47150

• 

  Valvoline Instant Oil Change

  2514 Allison Ln Jeffersonville, IN 47130-5948

• 

  Valvoline Instant Oil Change

  6110 Shepherdsville Rd Louisville, KY 40228-1024

• 

  Valvoline Instant Oil Change

  3608 Bardstown Rd Louisville, KY 40218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26/25 had an oil change performed at crystal lake valvoline instant oils change ]. During the service, a critical engine component — the tensioner bolt for my serpentine belt — was damaged, causing serious safety risks and making the vehicle unsafe to drive. Despite clear evidence (photos, inspection), themanager has denied responsibility. I am requesting that Valvoline repair all damage caused, reimburse towing or related costs if necessary, and take full responsibility for the service error. I have already escalated the matter to the ******** ******* as well.

  Business Response

  Date: 04/28/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. The guest has been notified today 4/28 multiple times that it takes up to 48 business hours for a return call from Upper Management. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************* We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

  Customer Answer

  Date: 04/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my oil changed at this location in February, and I am pretty sure that they accidentally put oil in my coolant reservoir. It went unnoticed by myself for two months until I noticed an oil leak in my garage. I was shocked to find the coolant reservoir full of oil. I had the vehicle serviced by another shop due to my lack of confidence that Valvoline would fix it properly. After all this I contacted Customer Care to try and get this matter resolved after multiple emails without response I called customer care and was connected to the assistant manager of the location and was told that there was nothing they could or would do to resolve this issue. I asked to be contacted by someone who could actually help me and finally got a call from the area manager. He informed me that they had investigated the issue and determined that they were not at fault. Valvoline's training and procedures will not allow a mistake like this to be made. He then went on to say that I put the oil in my coolant reservoir and was now looking for someone to pay to fix my mistake. I have continued to email Corparate Care to get the matter resolved with no response. After calling yet again, I found out several things. Corporate Care has no ability to resolve any situation they are mearly there to take notes and record conversations between you and the local site in question not only that but they have no ability to over turn the local managers ruling on the matter. I also learned that the Millard location is not a corparate owned location but a franchise. It would be nice to know who the owner is and if they are aware of any of the issues taking place. Never go back to this location they will mess up the oil change and then deny any wrong doing.

  Business Response

  Date: 04/25/2025

  Our records indicate the guest started a claim with our upper management team through our Customer Care team. Management reviewed and investigated the guest's concerns with their service. Our Area Manager spoke with the guest and advised that if oil had been added to the coolant, the vehicle would have experienced issues before 2300 miles were driven. The coolant level was marked as checked on the invoice, which required nothing to be added. The Area Manager has the final decision in the claims process and has denied the claim based on the investigation findings. We back the decision of our management team, no further action can be taken.

  Customer Answer

  Date: 04/28/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The area manager states that their training will not allow for this to happen. If this is the case why are there so many other instances of wrong doing by their service techs. Their Customer Care is nothing more than an answering service. I would like a response from the owner of the location. This location is a franchise and corporate can not make any judgments. How does this much oil end up in the coolant reservoir and blaming me the customer is not a suitable response. 

  Sincerely,
  
  **** *********

  Business Response

  Date: 04/28/2025

  While we empathize with the guest's situation, as previously stated, our management team holds the final decision in the claims process and we back their denial. The Upper Management Team has reviewed the information, and shared their decision for the denial with the guest. We firmly stand behind the decision to deny this claim. The claim remains closed, and no further action will be taken.

  Customer Answer

  Date: 04/28/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  This is just not acceptable. I am not going away. The area manager in my opinion called me stupid and incompetent and put oil in my coolant reservoir this has made me very angry and I will not stop until I receive a suitable out come. 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was out in fishers Indiana for work and stopped by valvoline to replace a light bulb that was out. I ended up having to replace both of them because the only ones they had would not match the ones I have. I had them replace them and paid for the service. Recently I was noticing the light would turn on and off so I went to my local valvoline as it was time for my oil change. I asked them to check the light and explained I had recently replaced them at a different valvoline and found it odd that it was out already. They checked the bulb and explained that it was not out but was not installed correctly. After trying to put it back together he explained since it wasn’t installed correctly the heat of the bulb melted the housing and could no longer be installed correctly. He explained the headlight would have to be replaced. I then filed a claim with valvoline and was told to get a quote for the replacement of the headlight. I tried to go to a local shop in hopes it would be less expensive but they explained that I would have to order the oem headlight from the dealer to avoid getting an aftermarket headlight because they would not match. I got a quote from the dealer for the replacement of the headlight and the labor I submitted the quote and valvoline has not responded going on 4 days. I explained that driving without a headlight I’m running risk of getting pulled over and getting a ticket and needed this matter taken care of as soon as possible. I’m still waiting to hear back from but would like some help getting this matter resolved. They have records of the serviced being done and at the most recent valvoline visit they noted how the headlight was damaged. I been going to valvoline for some years now and trusted their service and am a bit disappointed with their delay to respond to this matter.

  Business Response

  Date: 04/24/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************* We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

  Customer Answer

  Date: 04/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11th, I had an oil change done at Valvoline in Pickerington. On April 14th, when temps were higher, the car overheated and broke down, leaving me stranded on the side of ******* ****. The mechanic that I called found the coolant reservoir cap was missing when he opened the hood. I contacted Valvoline, they gave me a claim number and said the Pickerington branch manager would reach out within 48 hours. I did not hear from them again. I had the car towed and repaired. The result of the car overheating cracked the water pump. I would like to be reimbursed for the engine repair, money spent on rides to/from work, and the coolant purchased. I would also like the entire engine inspected for further damage.

  Business Response

  Date: 04/22/2025

  Hello,
  We thank the guest for reaching out to Valvoline, and we apologize for the issues the guest has experienced with the vehicle. With the information provided, we did locate an open claim that is currently pending. Unfortunately, we are unable to assist with claims via BBB, as all claim communication is through our Customer Care team. We will forward this information to the market manager of the location to inform them that the guest has not been contacted and needs to be contacted ASAP. Please advise the guest that if they do not hear from management within 24 business hours, they should contact our Customer Care team at ************* 

  Customer Answer

  Date: 04/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ****** On April 9th, 2025 I went to Valvoline Instant Oil located at 900 East Lake Street in Minneapolis Mn to get a simple oil change and that's it! There was not one leak on my car at all before I entered their garage. Before he began the oil change, he started checking all the fluids. He than asked me to get out of the car because he wanted to show me something and then he showed me that my transmission was leaking which in fact all the transmission fluid had leaked out. Immediately he said, "I didn't touch anything." and I told him that's impossible my car was just fine before I brought it in here. We debated back and forth until his boss steps forward and proceeds to tell me the same that it was not their fault and for me to leave and consult a mechanic and I did just that! I pulled out of the garage and barely made it across the street to ****** ********** where they told me that my transmission dip stick and casing had been forcefully pulled out which led to the breaking of the hinge that holds it in place and that is why most of the transmission fluid had come out. I got it fixed and the labor only was $165.00 dollars, Transmission fluid was $80.00 dollars. And the parts were $61.99 dollars. I made a claim with Valvoline corporate office to which they denied my claim. This is why I am reaching out to you and I really need your help. I am in dire straights.

  Customer Answer

  Date: 04/22/2025

  Hi this is ****** ***** thank you for getting back to me yeah requesting a refund is okay with me I'm not worried about the pain and suffering I'll handle that in a different matter so yes if you can go ahead with requesting a refund that would be great I would really appreciate that and thank you so much for getting back to me

  Business Response

  Date: 04/22/2025

  Hello,
  We thank the guest for reaching out to Valvoline, and we apologize for the issues the guest has experienced with the vehicle. Our records indicate our management team has denied the claim due to no service being performed at Valvoline. The guest came into the Valvoline shop requesting a transmission fluid replacement, and after inspection, the service was denied due to the transmission leaking. The guest was advised by our team to take the vehicle to a full-service mechanic shop for further inspection. Our management team holds the final decision on claims, and we stand behind our management team’s denial. 
  Please advise the guest that no further action can be taken via BBB regarding claims. If the guest requires further assistance, please contact our Customer Care team at ************* as all claim communication is through our Customer Care team only. 
  
  

  Customer Answer

  Date: 04/23/2025

  
  Complaint: ********  
  I am rejecting this response because: I clearly indicated in my complaint that I went in there for a regular oil change not a transmission fluid change like Valvoline is saying I did not I repeat I did not go in there for a transmission fluid change I went in there for a oil change and they broke my dipstick by checking the transmission fluid which is their job to do just that check all the fluids while having an oil change done I can't believe these people are actually lying well actually I can believe it but yes I truly went in there for a regular oil change they broke my transmission dipstick and the casing it leaked transmission fluid all over that's the reason why they did not do the regular oil change is because they broke apart on my car the transmission dipstick so that's why they did not want to service me it had nothing to do I did not go in there for anything about the transmission I went in there for a oil change and that was it and the outcome of it was that my transmission dipstick casing got broke and I want them to pay for it I thank you guys for doing all you can to help me but what do I do now because they're they're lying in the statement that I wrote to you guys it clearly said that I went in there for a oil change could you please get back to me and let me know what I should do and thank you..
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/23/2025

  While we empathize with the guest's situation, our management team holds the final decision in the claims process and has denied the claim. No further action can be taken.

  Customer Answer

  Date: 04/23/2025

  
  Complaint: ********
  
  I am rejecting this response because: they are completely lying and I'm totally getting treated unfair and I'm ready to almost take this to court there has to be video of the technician checking the fluids as i indicated in the initial statement I came in there for a simple oil change and it turns into over a $200 transmission repair all I want is for them to pay for the damage that they caused the employee that caused the damage was in the middle of telling me how it happened until his boss came and interrupted us and told him not to say anything else and tried to rush me out of the garage saying that I need a mechanic and it was not their fault please I just want my car fixed..
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m a regular customer at Valvoline instant oil change in Oviedo Florida. The issue I had was the technician did not tighten the fasteners for the engine splash shield of my Honda clarity 2018 and I was driving on the highway coming from Kissimmee when I heard loud noise coming from under the car. I couldn’t stop on 417 to find out what was wrong due to the busy traffic and the high spped. Finally when I got off the highway stopped by a mechanic to check what was wrong. He asked me where I got oil change done. I told him yesterday at valvoline. He told me that they didn’t tighten the metal guard and now it’s bad. Needs to be replaced. I went back to valvoline who told me they took care of the issue. However it keeps happening. Please replace that part

  Business Response

  Date: 04/21/2025

  We are sorry for the frustration felt by the guest. With that said, we do NOT have a claim in our system with the guests name. In order for us to properly investigate, we will need a claim started by calling our Customer Care team at ************. We will be closing this BBB claim, in order for the proper claim to be made and investigated. No further action will be made on this BBB complaint. Again, please reach out to our Customer Care team.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: ********
  
  I am rejecting this response because: Claim number ********* filed today
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/22/2025

  Hello,
  We appreciate the guest for reaching back out to Valvoline and providing the correct information to locate the claim. Our records state the guest started a claim with our Customer Care team on 4/21/25, and the claim was then forwarded to the management team of the location. When a claim is started, the claim is then sent to our management team to review the service, then our management team will contact the guest within 24-48 business hours (1-3 days). 
  Please advise the guest that no further action can be taken via BBB regarding claims. All claim communication is done through our Customer Care team only. Please advise the guest if they have any questions or need to be connected with management contact our Customer Care team, at ************* 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I took my vehicle to Valvoline for a routine oil change. After paying $100 for oil change and new oil filter, I thought I was good to go. But on 2/5/25, my oil pressure light and service engine light started flashing and my car had to be towed. I paid $157 for diagnostic and was advised that my oil filter had a hole and had leaked so much oil that the dipstick was dry. I ended up paying $82.97 for a new oil filter and oil. I reached out to Valvoline for a refund for the oil service performed in 11/2024 and for the new oil filter and oil I had to get in 2/2025 well before the required mileage and date. I filed a claim with Valvoline Customer Care on 4/4/25 and provided pictures and documents. After 2 weeks, Valvoline Customer Care finally called along with the service manager, ***** to let me know that they haven’t reviewed the information and I shouldn’t have waited to contact them. At this point, I just want a refund for the service performed and what I had to pay to fix the error. I have been a loyal customer with Valvoline for many years and really surprised at the lack of accountability or willingness to resolve.

  Business Response

  Date: 04/21/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that the diagnostic and additional oil change were not approved by Valvoline. On page two of our invoices it states "If repairs are required, you must contact Valvoline Instant Oil Change prior to any repairs taking place. We will not be responsible for repairs not authorized by our company." Because we did not get an opportunity to inspect the vehicle prior to the diagnostic/oil change service and for the fact that the guest no longer has the vehicle because it has since been traded in - we stand behind the decision to deny the claim. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly at ************. This claim remains denied, closed, and no further action will be taken.

  Customer Answer

  Date: 04/21/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Car was not drivable at time of issue and had to be towed. At time car malfunction, we were not aware it was an oil issue until diagnostic was completed. Valvoline is not a car service shop so there was no need to tow the car there not knowing what was causing the issue. The fact that the car was not drivable, would Valvoline paid for the tow, car rental, oil filter/oil change, and the inconvenience of it all? I’m asking for a refund on the oil change/oil filter that was needed prematurely  to resolve the issue. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/22/2025

  While we empathize with the guest's situation, as previously stated, our management team holds the final decision in the claims process and we back their denial. The Upper Management Team has reviewed the information, and shared their decision for the denial with the guest. We firmly stand behind the decision to deny this claim. The claim remains closed, and no further action will be taken.

  Customer Answer

  Date: 04/22/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valvoline cut the ground strap and the outertail light.  Manager at Valvoline said to take it to the dealership the price was $745.85.  He said they-Valvoline would cover it.  They did not. 

  Business Response

  Date: 04/21/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that the work completed at the service center was properly completed and without error. Our management team holds the final decision in the claims process and we back their denial. The issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at *************

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil changed at Valvoline on 4/1/2025. About 15 minutes after the service my oil light came on. I returned to Valvoline and the technician said everything was fine. I did not trust this opinion, so I had my car towed to the dealership. At the dealership they found the drain plug did not have a crush washer and oil was leaking from the drain plug and the oil filter. I had to pay for a tow and for the dealership to correct the problem. I contacted Valvoline and provided documentation from the tow company and the dealership. They are unwilling to pay the charges I incurred due to their faulty work.

  Business Response

  Date: 04/21/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************* We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Valvoline on April 7 2025 between 4pm and 5pm and had and oil change service a couple of days later I called to see if me and the business can get down to the issue that I did not have at first with my vehicle be resolved and fixed but when the two gentlemen came to my home to check my vehicle after I called on Saturday at 9:04 am to speak with a manager about the issue occurred after receiving my oil change I explained to them and showed them the pictures of the issue that occurred with my car after I received service from them that I never had and they tried to make it like it was another issue that had nothing to do with them but I showed them proof one of the men from the place then reset my oil change to say it was just needed to be reset again and that all these other things that was not wrong with my vehicle so I explained that I had no issues completely at all going on with my vehicle until I received an oil change from them and that that’s tried to take pictures of something saying I had a leak that was not there before I.received an oil change from them and tried to say it was other issues but I had my vehicle put on the machine multiple times to get checked and there was no issues until I got the oil. Changed after they said it was nothing they could do after I showed them about my oil change was showing red and I’ve ever had these issues so now I’m stuck with having to figure out how to get my vehicle fixed and this is my only resource to get to work and do things for me and my family important and I live on a budget living after I explained that I can’t afford to get something fixed that was done by they company I don’t like being a person to cause problems or be problematic at all never had those issues so now I’m stuck with a problem that I know they know they created

  Business Response

  Date: 04/21/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that we checked the vehicle personally at the guest's home and found nothing wrong. The vehicle was not making any type of noise. We advised the guest as is our procedure - to have the vehicle inspected by a mechanic and we would pay for repairs if we were at fault. The guest began threatening legal action. It should also be noted that the vehicle has gone 30k miles between services. Our management team holds the final decision in the claims process and we back their denial. The issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at *************