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Business Profile

Mason Contractors

Old Time Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Old Time Masonary 4/3/22 to complete stonework around my deck for a walkway and sitting area. The cost was $6800 and a 50% deposit was required of $3400 dollars. Wade Hall the owner told me that they would like to get it done about a month later but that there was a possibility it could be moved to the following spring depending on weather conditions. I messaged Wade 5/14/22 and he said, "i'll call you later today bud", but I never heard from him. I was not concerned as Wade has done work at my home before and they did a good job and were very courteous and I know they were busy. I assumed the spring would most likely be when it got done. I contacted Wade 3/23/23 to check in with Wade to see when approximately we might get things done and to let him know the area was cleaned, prepped, and ready. I never got a response. Out of respect I realized he is behind on his work and my project wasn't urgent so I just waited. I contacted Wade again 5/15/23 again to get an idea when this would be completed. No response. I contact Wade again 5/16/23 and 5/17/23 but no answer. Wade has turned his phone off to receiving calls and closed his email account. I also reached out to him on facebook messenger 5/16/23 but no response. At this point I'm assuming that I have been robbed of $3400 which is a significant blow to my family and I. Companies like this should not be allowed to operate as after some research the past couple of days I see that this is a pattern for Wade and he has done this many times. Wade strategically put a po box as his address and has cut off all communication to anyone. I would like a refund if he cannot come and do the job within a week as he has lost my trust and I don't believe that he is coming back.

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2022 I contracted Old Time Masonry to do a number of jobs including chimney repair and sealing the wood under my deck. I paid for the jobs in cash as was requested and *** the jobs but the sealing was completed. The price I paid for the sealing job was $1200. I c***ed Wade H*** *hroughout the rest of the year but was told the weather was too bad for the job to be completed. In 2023 I c***ed again and was told that Mr. H*** had cancer and that my job would be done regardless., Ii was c***ed by Mr. H***'s son in July and told that he would be out to do the job the following week, but it wasn't. Now when I c***, I get a recording that says the party is not available. I would like a refund of my money..

  • Initial Complaint

    Date:12/02/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue is a failure to repay a sum of money. The business owner has promised to repay a down payment. He said that the re-payment would come in three installments. The first would come about June 3 of 2022, the second about July 3, and the final one about August 3. Today's date is December1, 2022 and no money has been re-paid. There has been no response to my repeated calls for an explanation. The business owner told me that there would be a re-funding of my money when i spoke with him on May 10, 2022

Old Time Masonry is NOT a BBB Accredited Business.

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