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Business Profile

Family Entertainment

AMC Entertainment

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Reviews

This profile includes reviews for AMC Entertainment's headquarters and its corporate-owned locations. To view all corporate locations, see

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AMC Entertainment has 88 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 31 Customer Reviews

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    Review Details

    • Lori H

      Date: 02/18/2025

      Purchased a gift card 8/8/2024 and tried to use it online to pre-purchase tickets but the PIN number is damaged. Submitted an online form to get a new card and it said 6-8 week turnaround which is ridiculous. I have made numberous phone calls, facebook chats, and emails and still no resolution. It has been 12 weeks and I'm still waiting.

    • Carlos C

      Date: 12/20/2024

      disappointment with refund delay. I have yet to receive my refund or confirmation. I feel that I have not been treated fairly! My next movie is scheduled for tomorrow, and without the refund, I am unable to book my tickets. They said 4 -5 business to maybe get refunded

    • Matthew J

      Date: 11/09/2024

      Bought A-list subscription for my girlfriend who left me 3 days after purchasing. I canceled and then was charged $46. After contacting their customer service, they would not help me out and refund the charges when i never used them.

    • Raymond C

      Date: 09/06/2024

      This business discriminate against cash paying customers in new jersey where it is illegal to do so. Not cool!

    • Laura A.

      Date: 08/15/2024

      Well do I have a different complaint then a lot of these even though I've experienced the place needing some cleaning up and not getting my food and having to go out there and get it. No I didn't complain about that until this last incident. So my son and I were at this theater last week. We had to leave the movie early as he had an allergic reaction to the food. I called the theater (don't bother nobody answers the phone) so I went back down to get pre-admission vouchers (which they graciously gave up). Went to the theater tonight (we were 30min late because I didn't want to sit through the previews.....AGAIN), and the doors were locked. So of course this is the second time to try and see this movie and....I wasn't going anywhere until I spoke to someone (looking like a crazy person trying to get someone's attention). Finally after 15 min someone came to the door with a sign that said they cannot unlock to doors once they are locked. I explained the situation but it was a no go. I asked for more vouchers which he slide through a small opening (like I was going to run him down to get in).In the meantime during all of this two other girls came up also there for a movie. They were only ten min late at that point for an 830 movie. It's super funny because my son and I got there AT 830 so.......you locked the doors at 830 exactly?????? Like nobody is late to the theater. So even if they were right on time they couldn't get in. I don't know about you but sometimes I get there a little later because who gives a c*** about previews that last 30min like seriously common guys. It's like they were all in such a hurry to close it down so they could all go home. Not sure what kind of business they are trying to run. I tried to complain to *********** and there is no email, can't get a hold of anyone by number. I see many reviews on ****** in which the managers do not respond to any of the complaints.

    • Alyssa H

      Date: 07/03/2024

      Customer service refused to help with a system issue and their only option for a solution was for me to share all of my personal and payment information via email.

    • Paula M

      Date: 05/13/2024

      I would give 0 stars to this business and customer service! I bought a digital online gift card and I dod not receive the activation email. I could not get customer service on the phone and when I did they did not help or offer to resend the activation email. They kept sending me to different places to email and it has been 3 months that I have been dealing with this. I am very upset that I cannot get this resolved!

    • Janet W

      Date: 12/26/2023

      The last remaining AMC theater in my area closed recently. Customer service told me that they won't refund me for my unused gift cards. Funny, I don't remember agreeing to make a donation to them.

    • Bi B

      Date: 12/05/2023

      My family, friends, and I purchased 24 AMC movie tickets to see a movie on 12/04/2023. However, we decided not to see the movie anymore because it's against our religious belief (we didn't realize the religious nature of the movie before purchasing the movie tickets). We arrived BEFORE the movie started to exchange tickets to see a different movie, request a refund, or get vouchers to see another movie. The manager was rude and looked that we didn't want to see to see that religious movie (we assume that he identifies with the religion in that movie) and refused to exchange our movie tickets, issue a refund, or give vouchers to see another movie whenever we want ... all of which are against AMC written policy for when customer don't want to see a movie anymore after purchasing refundable tickets. It's the holiday so we do not want to get the manager in trouble/cause him to lose his job. However, because of this incident, we do not want to patronize this particular AMC location and would like a refund in AMC gift cards or vouchers to see another movie at a different AMC location.

    • Randall D

      Date: 10/24/2023

      This is a complaint about you having the Taylor Swift playing in your theatres. I went to watch a movie the other night and you had the volume up so loud on the Taylor Swift concert movie that I couldnt even hear my movie without having to hear that music. When I went to tell the manager he said he didnt have any control over the volumns. As I walked through the theatre all you could hear was all the different theatres with the Taylor Swift consorts going on. I wont be going back until you quite playing these consort movies.

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