Complaints

This profile includes complaints for AMC Entertainment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AMC Entertainment has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AMC Entertainment

  11500 Ash St Leawood, KS 66211-7804

• 

  AMC Entertainment Holdings, Inc.

  600 Blue Ridge Rd Raleigh, NC 27606-6307

• 

  AMC Entertainment Holdings, Inc.

  9525 Chapel Hill Rd Morrisville, NC 27560-7359

• 

  AMC Entertainment

  1 Garden State Plaza Paramus, NJ 07652

• 

  AMC Entertainment

  55 Parsonage Rd Unit 390 Edison, NJ 08837-2493

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few of the AMC gift cards ($50 total) I purchased were stolen after being stored in the AMC app (not sure if this is the sole reason but I never shared it with anyone). I talked to a customer service representative, confirmed that they were redeemed at random times (maybe at random locations too but cannot recall as it's been 6 months since I reached out), and was told to email ************************* with my purchase proof to get a replacement. 6 months later, never heard back after follow-ups. The proof were sent from my email **********************. Happy to send them again.

  Business Response

  Date: 04/14/2025

  We will reach out to this guest via email to review this concern further and provide assistance.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15/25, I contacted AMC at [email protected] regarding two $25 gift cards that could no longer be used on their system. AMC provides an option to have the original gift cards replaced with new ones. After not getting a response, I finally received a message on 4/3/25 stating the cards were not a gift card. The cards clearly state they are gift cards from AMC. I asked for clarification on the same day I received their message, but have had no response. I feel I have been patient and provided everything required to resolve this, but the company has been unreasonably unresponsive. Thank you for your help.

  Business Response

  Date: 04/09/2025

  Reviewed details provided. The images provided are the activation tags, not gift cards. For ******** and ********, the last sentence in bold notes "This top portion is not a gift card and is not redeemable". The actual gift card should have a 16-digit gift card number and a PIN.

  Customer Answer

  Date: 04/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
   
  I will look for the additional gift card details.  It’s still disappointing that I could not get a reply for months or ever from your customer service group, but AMC replied to the BBB within one day.  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My old account with AMC movie theater under the email address **********************, Was closed out because I wanted to try a different movie theater. When I came back to AMC movie theater I had a new bank and I used my ************************ Email address for my new account. That is the email account I have been using and was using all the way up until the beginning of last month when I found out from a cashier at AMC movie theater that I didn’t have an account under ************************ Any longer and the only account I had was under my Original ********************** email account and when I tried to log into my new account, it said they didn’t recognize my email address and when I showed the cashier this at AMC movie theater and told her That my account was deactivated and they put it under my old email account and said that my payment method wasn’t working she was shocked at the fraudulent behavior well that’s because it was an old bank account, but I showed her where they had withdrawn money from my new account that supposedly wasn’t there under a card that supposedly wasn’t there And got money from that card to pay for my old account but yet it’s still not re activated even when they Withdraw the money for my old ********************** Account. They are committing fraud by stealing from my current bank card to pay for an old account that isn’t running any longer that I can't access but yet they have access to my bank info to withdraw money and steal from me without giving me anything in return. I want the last two months of my A-list stubs Membership, money returned to my bank account and if I don’t, I’m going to get a lawyer to take them to court and I’m going to open a civil suit against AMC movie theaters where they have committed this fraud against other people also then they will owe millions I guarantee it

  Business Response

  Date: 04/02/2025

  Reviewed details provided. Guest was already contacted by the AMC Guest Services team for assistance on this concern since 3/18/2025. The last email sent to the guest was on 03/19/2025 at 08:26 AM CT. However, guest still has not replied back to that email. Guest must respond to the email, so that the GS team can further assist with their accounts. Incident ************* for reference, if needed.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMC changed their system and older gift cards can no longer be used. At AMCs' request I emailed my name and address with photos of the front and back of the cards. I was told it would take 4 weeks to receive replacement cards with new numbers. It has been 10 weeks and I have still not received them.

  Business Response

  Date: 04/02/2025

  Reviewed details provided. Guest has been contacted by AMC Guest Services team for assistance. Incident ************* for reference, if needed.

  Customer Answer

  Date: 04/13/2025

  The business's  response was satisfactory.  I received a replacement card from AMC with the proper funds as requested. Thank you for your assistance.

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the AMC ***** ****** * location today specifically to watch the Laugh Along version of One of Them Days, which was advertised as including additional commentary. However, the theater only played the standard version of the movie, which I have already seen in theaters. Had I known that the advertised Laugh Along version would not be shown, I would not have purchased a ticket. This feels like false advertising, and I am very disappointed by the experience. Given that I did not receive the version of the film I paid for, I am requesting a full refund.

  Business Response

  Date: 03/31/2025

  Per our current information, there was not additional commentary for the One Of These Days - Laugh Along presentation. We apologize for any frustration or disappointment this may have caused.

  Customer Answer

  Date: 03/31/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I have 4 AMC vouchers. I can't say where I got them maybe from the AMC in disney springs or maybe the AMC by my house. But we were dining at a movie and there was some issue where the show was canceled so we accepted vouchers to come back rather than a refund. This had to have been within the past 6 months since we just moved here from Japan. A few days ago we went to go use the vouchers and it turns out they expired back in 2019! They recommended i contact AMC but they don't have a working telephone number. I am attaching photos of my 4 vouchers that need to replaced

  Business Response

  Date: 03/10/2025

  Reaching out to guest via email to obtain more information and provide replacement passes.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear AMC y IMax ** ********** **, Providence, RI 02903 Your debit card machine was not working , for Blackstone Federal Union you need to let the Card Holders use their pin , this action cannot be over rided, it says processing but the action needs to be coded to ask for the pin , I hope you can fix this so we can have more experiences together

  Business Response

  Date: 03/10/2025

  Our apologies for any confusion! The movie theatre located at ** ********** ****** Providence, RI, is not an AMC Theatre location. You can reach out to ******** ******* at ********************************************

  Business Response

  Date: 03/10/2025

  Again, the movie theatre located at ** ********** ****** Providence, RI, is not an AMC Theatre location. Any equipment and/or transactions using equipment at this location is not associated with or related to AMC Theatres. You can reach out to ******** ******* ** ******************************************* regarding the equipment located at their location.

  Customer Answer

  Date: 03/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******** ****** ******
  

  please still research 

  *************

  Detectives Bureau 

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey amc, so this happened in 2023 and I've made several attempts to get my issue resolved this issue through twitter because its the only outlet i could see to contact you guys through. my email is ***************************** I had an issue with one of amc in 2023 and you guys sent me to tickets. i went to buy tickets to the tom cruise movie that came out in that year. only one of the ticket codes did not work so i had to purchase on of my own, i kept the email i got in contact with twitter they said the code did work it was back and forth i got exhausted. Why couldn't they just issue a new ticket and make the one that supposedly worked. Please help me with this issue. life gets busy and it seems like it was so far away but its important to me.

  Business Response

  Date: 03/04/2025

  When this guest originally reached out to us in 2023, we requested images of the vouchers - so the concern could be reviewed. We never received images of the vouchers from the guest, so resolution was abandoned.

  Business Response

  Date: 03/13/2025

  Hey there,

   

  This guest did reach back out in August of 2023 stating that their voucher did not work. We did run the voucher for them and confirmed that it was still functioning. If an order times out before a guest can complete a purchase, it does take a moment for the voucher to refresh in the system, usually within 10 minutes. Once it has, it can be used as normal. This voucher did expire in December of 2024. 

  Business Response

  Date: 03/19/2025

  Guest initially reached out to the AMC Guest Services team through X/Twitter on 7/30/2023. They requested a refund for a showtime on 7/27/2023 noting a ticket wasn't used and popcorn wasn't received. Guest was informed refunds cannot be processed after showtime. More information can be found at, **************************************************************************************. However, as a courtesy, guest was emailed 2 ticket, 2 popcorn, and 2 drink vouchers on 8/3/2023.
  
  Guest then followed up on 8/6/2023 noting they were having trouble using one ticket voucher on a previous order. They were informed the voucher in question is still active. As mentioned previously, if an order times out before a guest can complete a purchase, it does take a moment for the voucher to refresh in the system, usually within 10 minutes. Once it has, it can be used as normal. Guest later followed up on 10/20/2023 regarding ticket voucher trouble and a photo of the voucher was requested so that the Guest Services team could review further. The guest never responded back to receive further assistance, so the resolution was abandoned. This voucher expired in December of 2024 and replacements are unable to be provided for expired vouchers.

  Customer Answer

  Date: 03/26/2025

  
  Complaint: ********
  
  I am rejecting this response because: if i was able to get assistance and understanding that the voucher did not work ever for me. why would I go to these lengths to get one free ticket? its the fact that I'm a dissatisfied  consumer. im not requesting a new ticket because it was expired. the ticket never worked. if you wont help me can I please request a number I can talk to a live person in cooperate? 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a 7 day free trial with the option to cancel at anytime. I looked at the movies AMC + had to offer and was not impressed so decided to cancel before they start taking money out of my account. I tried to cancel the same day I started. I have been trying to cancel for 5:days and in constant contact with customer service. Everythinv they tell me to do to cancel is missing a step. They are not letting me cancel and I'm really worried these guys are out to get all my credit card info and use it illegally.

  Business Response

  Date: 02/27/2025

  AMC Theatres does not offer a free trial for our AMC Stubs membership program. However, AMC TV Networks does offer a free trial for their AMC+ program. Their company's guest service support team can be contacted here: **************************** 

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about paying for two tickets and not being provided with service or watching the movie for two patrons which were kicked out by management.

  Business Response

  Date: 02/24/2025

  We are reaching out to this guest via email to obtain more information regarding his experience.

  Customer Answer

  Date: 03/02/2025

  Hello. My wife has disputed the charge with our credit card because we paid for tickets we couldn’t use due to the theatres staff removing my son and friend before movie started. So, we paid for something and did not receive service, the movie we paid for and were treated rudely which I am contacting *** **** ****, CEO of AMC to let him know. 

  Business Response

  Date: 03/03/2025

  We reached out to guest via email on 2/24/25 to request ticket purchase information.  No response was received.  We are requesting ticket purchase information - so this can be reviewed further.