Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought our current home in October of 2022. Solid Construction were the ones who put the new roof on with the previous owners about 3 years ago. When we moved in, I noticed our laundry room got extremely hot when our dryer would run. It vents through the roof. After having someone come check out our dryer, they said that the issue is a clogged duct. I called Solid Construction to ask about the vent they put over the dryer duct on the roof. They claimed that this vent is used on all of their roofs, but they would send someone to take a look that following Monday. Nobody showed up, tried calling them & the line on Google no longer was connected. We did our best to try and clean the duct to see if this would help. Fast forward to July and we realized the problem was getting worse and that we needed to get it fixed before it got worse. My husband called a list of numbers he found online and finally got someone with Solid Construction. I believe ***** and ****** were their names. They said that the roof warranty doesn’t cover the vent and wanted us to get the shingles and supplies to fix it and they would come out. This was before they even looked at the problem. We decided to get a second opinion. The roofer we used took the vent off and was shocked that they used the type of vent they did for our dryer. It was completely full of lent. The roofer said that this should never have happened and that it’s a huge fire hazard. He urged us to contact Solid Construction to let them know their error and for them to cover it under their warranty since it should have never happened. I have pictures of the old vent full of lent, the correct vent that was put on our roof, and receipts. I contacted ****** who told me he would cover the cost of things and send me a check right away. No check had come and it’s been several weeks. Try to text and call ****** w/ no luck. We just want them to do the right thing. This could have had a terrible outcome if we didn’t fix it.

  

  Business Response

  Date: 10/26/2023

  We have been in communication with the homeowner and this issue has been resolved. 

  Customer Answer

  Date: 10/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Solid Construction to put a roof on my house, All was fine, looks like they did a decent job, clean up ****** .. still getting nails in my driveway. Problem is they dented my garage door. I have been dealing with Robert… He has been telling me for 6 months they are going to take care of it. I know they are blowing me off. The door panel is $*** However if the panel is replaced it will not match The door is a dark cedar finish and is 5 years old, All 4 replacement panels are $**** I don’t care what is done.I want it to not be dented, I shouldn’t have to wasting my time with this 6 months later. *** ** ************ ** ***** Be an upstanding business, own up to your mistakes. This dent is right at eye level, you see it right when you walk up or pull in. I want this resolved or I will move this to the next level.

  Customer Answer

  Date: 04/21/2023

  Solid Construction is having the roofer replace the door. The Garage door is on order. 
    The salesman I talked to, really dropped the ball and did not communicate this issue in September of 2022, That was a big part of the problem. 
   When the door is replaced and complete I will update. 

  

  Business Response

  Date: 06/08/2023

  We have been in communication with this customer and everything is getting worked out. The garage door was ordered and we are waiting on it to come in and then the job will be fixed/completed.