Complaints

This profile includes complaints for Jasper Engines & Transmissions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jasper Engines & Transmissions has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jasper Engines & Transmissions

  815 Wernsing Rd. Jasper, IN 47546

  
• 

  Jasper Engines & Transmissions

  PO Box 650 Jasper, IN 47547-0650

  
• 

  Jasper Engines & Transmissions

  6905 E 32nd St Indianapolis, IN 46226-6158

• 

  Jasper Engine & Transmissions

  205 Creek Ridge Rd Ste J Greensboro, NC 27406-4444

• 

  Jasper Engines

  643 Hanley Industrial Ct Saint Louis, MO 63144-1919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a transmission replaced less than 45 days ago. Mind you, I had to wait 2.5 months the FIRST time this transmission was replaced due to a backlog of parts before I got my car back. The transmission was replaced with a Jasper transmission, the "new" transmission failed... within 45 days.. and instead of this company doing the RIGHT THING and covering the ENTIRE re-repair considering the short time line of THEIR PART failing.. a part that should last A LOT LONGER THAN 45 DAYS.. They covered the BARE MINIMUM and I am being forced to pay (FOR A SECOND TIME IN 45 DAYS) for yet ANOTHER transmission THATS COVERED UNDER WARRANTY. I'm already out thousands for a car I haven't been able to drive in a total of 3 months (so far). Now because your part failed in such a short amount of time.. but I am yet again being forced to pay to get this fixed... it's not right, your company is trash if need be, I can post receipts for exact timeline... but then again your supervisor Mike has already spoken with me and there are EXTENSIVE notes.

  

  Business Response

  Date: 06/29/2023

  Good morning, we have assigned case ****** to this matter. This warranty matter is being handled with the original installing shop. Jasper has not and will not be charging anything for the warranty unit. Labor reimbursement for the claim is also being paid to the shop. If there are additional charges that is between the customer and the shop. 

  Customer Answer

  Date: 06/29/2023

  
  Complaint: ********
  
  I am rejecting this response because: When a part provided by this company fails in less than a month and a half, it is FULLY their responsibility to cover ALL charges. I expected a working part, THE FIRST TIME. So what, if the second one fails within 45 days AGAIN, I'm gonna be responsible for that too? ABSOLUTELY NOT, REGARDLESS of the shop I take it to.. WHICH BTW I took it to the shop that replaced the transmission in the first place, it's not a new shop. No wonder your companies reviews are trash. I will make sure to NEVER have a Jasper part put in any of my vehicles again.
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 06/30/2023

  Again, Jasper is not charging anything to you for the warranty. We are covering the warranty to the shop. We are supplying the transmission to the installing shop. We are also reimbursing them per the terms of the limited nationwide warranty.

  Customer Answer

  Date: 07/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  It is absolutely not between the shop and myself. YOUR part failed in less than 30 days, yes I went back and looked at my paperwork, and YOUR COMPANY will not pay for the FULL COST of the repair. Even though YOUR PART failed again in LESS THAN 30 days. The shop is not over charging me, they are FOLLOWING THE BOOK. Yall didn't even want to cover the transmission fluid THAT YOUR PART FAILED AND LEAKED OUT.

  YOUR COMPANY is not taking responsibility for the failure of YOUR part. Blaming someone else for your companies failure is childish. Take responsibility Jasper.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim number ******. I had my truck taken to ********** Automotive and Diesel in ****** Arizona after breaking down on the interstate in March 2023. The techs did a complete diagnosis and determined I needed and engine replacement on my 2011 Ram 1500. They recommended a crate engine from Jasper Engine and Transmission. We agreed on a price and the engine was ordered. The tech advised that the engine would arrive in seven to ten days from the date ordered. That was my first concern. A week to ten days to receive an engine? The engine was replaced as well as additional components. THE ENGINE DIDN"T LAST 1400 MILES. I took the engine back to the mechanics on 5-22-2023 as there was a loud knock coming from the engine. The techs test the engine and determine a misfire on cylinder 5. They contact Jasper and then the fun begins. First Jasper ask them to drain the oil and send in pictures. Jasper determines the silver in the oil looks like regular break in. Then when the techs call back for next steps Jasper asked them to perform several more task to try to determine the source of the knock. The mechanics comply and submit their findings. Jasper then agrees to replace the engine on 6-1-2023 after ten days of down time. I contacted Jasper to inquire about the warranty status and was told after a run down was returned that the replacement engine will not arrive at ********** Automotive and Diesel until 6-15-2023. That will be close to one month from the initial call from the shop. This time does not include the time it will take the shop to install the warranty replacement. All told I will have spent $10K and will be without a vehicle for two months because Jasper Engine and Transmission does not make their customers a priority. Jasper does not cover rental cars unless you buy and extra service from them. I am honestly glad I didn't buy that service as I can only imagine it is as bad as the warranty process as well. Stay away from this company if you want a good product.

  

  Business Response

  Date: 06/05/2023

  Good morning. I'm sorry you are experiencing an issue. I looked into your case. Currently we are experiencing an issue with parts for this particular engine family. June 15th is our best estimate, hopefully we can beat it. As with all warranty replacements, it will take priority over other orders and we will get it to the shop as fast as possible. 

  Customer Answer

  Date: 06/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: This is a blanket answer to an ongoing issue. I paid for a working engine and the one I have is not. This obviously affects my ability to get to work or anywhere else for that matter. Simply stating you are having issues getting parts is not a valid resolution. How is it that a company that manufactures engines doesn't have the parts? Before you quote that its a supply chain issue just don't. Will you assist with rental car fees? Will you expedite the build and make it a priorty? Will you do anything to make this right? I do not have a vehicle because your product failed. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/06/2023

  As stated in our previous reply all warranties are given top priority over other orders. Currently we are not allowing new sales on the 4.7 Chrysler family due to a parts shortage on valves. The date we give on the phone is our best estimate and we usually get it to the customer before that date. 

  Currently your replacement engine is in assembly and according to our team leader in the area, barring an unforeseen setback should be sent to shipping today. 

  Customer Answer

  Date: 06/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: While I appreciate that you previously stated that the warranty replacement  will be given priority that in no way guarantees it. I have still been without a vehicle for two weeks with this past Monday being the beginning of week three. By the time the engine arrives and is installed barring any issues with the new engine, then I will have been without a vehicle for a month. This is a horrible way to take care of customers and is in no way a satisfactory resolution. This in no way affects you directly so it obviously does not matter to you or Jasper Engine and Transmission. I am obviously stuck with this product and this type of service so I will be sure to warn everyone that I can on social media to avoid this company at all cost. Thanks for your corporate response. 

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/12/2023

  The engine finished production and left our plant in Indiana on our weekend truck. It will be delivered on June 15th.

  Customer Answer

  Date: 06/21/2023

  
  Complaint: ********
  
  I am rejecting this response because: The engine was indeed delivered on June 15th. Late in the day the engine arrived. The mechanics pulled the previous engine from Japser and replaced it with the warranty engine. They installed all of the components and let the engine run to temp. The truck was driven by the mechanics to makes sure all was good. The engine started smoking and it already showing oil on multiple spark plugs. How is it that a two engines from your company can not function properly? I can not wait another three to four weeks for a replacement engine due to your companies inability to produce a good product. What is Jasper Engine and Transmission going to do to fix this? I will be happy to contact an attorney if this is not rectified. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/22/2023

  We do not handle warrantues through the BBB complaint process. The installer has been in contact with our warranty department and is working through the process now. If you have any questions or concerns or would like to go a different route fell free to call 1-8*********** and follow the prompts for warranty. One of our technicians will be more than happy to assist. 

  Customer Answer

  Date: 06/30/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have called multiple times to speak with your warranty department and your company just quotes the same response. There are vague timelines, inconsistent reasons for why a new engine has not been shipped out, and a general lack of empathy from everyone I have spoken to. Jasper Engine and Transmissions faulty products have caused me downtime from my office, the inability to travel with my family, and undue stress and anxiety. Your company does not care about anything but money. Today I get notified that the THIRD engine will not arrive until July 17, 2023. This is not taking care of your customers and shows zero accountability. 

   

  BBB- Please keep this complaint on file indefinately as Jasper Engine and Transmission will continue to treat other customers the same way. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle from **** ***** in ***** **********. 2011 jeep wrangler with only 100k on it , drove off the lot and literally made it down the road and the engine blew up. And of course. ***** wouldn’t take it back. Why would they? And Records show it was the second engine at that time , which ***** never mentioned to us in the first place, **** ***** sent it to a shop to have a Jasper “remanufacured”engine aka junkyard engine put in. 3 months later we get the jeep back and within a week that Jasper engine started making noise. And now that engine has blown up also with less than 3k on it. Call Jasper cause it’s under warranty , and still we are expected to pay out of pocket because their warranty cost is less than every installers price , why the hell would you offer a warranty knowing **** well it’s useless because every shop charges more than what your willing to pay and the customer, ( me ) is going to get screwed no matter what. I will say this. I personally will walk to work before I ever put another Jasper engine in my vehicle. Complete garbage , customer service-garbage , warranty-garbage , engines - garbage. Might as well just call the company garbage engines. Cause that’s what they give you. So now I’m paying on a vehicle I can’t drive because the dealership screwed me , and the engine company is aboard that same train, screwing me too. It’s disgusting the things these companies are able to do to people with families and jobs. People that live check to check , people whose families can’t do things because we only have one vehicle and I have to work more than 60 hours a week to pay for this crap when I shouldn’t be because it wasn’t my fault first off , and secondly this is the second time! Which now my family is suffering because of their incompetence. I’ve filed a lawsuit in court this week and hopefully something comes from it , cause my attorney is costing me more than an engine would cost all because they are con artists.

  

  Business Response

  Date: 05/17/2023

  This is regarding warranty case ******. All that has been done so far is explain the warranty process. The customer has been told he can take to a shop of his choosing and if needed Jasper will supply parts at no cost. He has been told that labor is limited to a maximum of $70 per hour, and the claim is subject to inspection of the failed parts. Jasper has not and will not charge for the replacement. However, the shop is not Jasper and chooses how they will handle the labor. Generally speaking, if a shop had nothing to do with installing the unit in question they will ask for payment before vehicle leaves. In these cases, we set up the labor claim to the customer. After inspection as long as the failure is caused by a Jasper defect and not abuse, neglect, or installation error a reimbursement check is then sent to the customer for the labor. 

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for a transmission from Jasper on April 13th, to be delivered to ******** Chevrolet for installation on April 19th. I reached out to ******** April 26th to find out when I could pick up my vehicle. ******** informs me that it is a faulty transmission with a bad forward interior seal. ******** also informed me that they had reached out to Jasper to address the failure. Jasper concedes that can happen and immediately sends out a replacement transmission. THIS HAD BEEN SETTLED WITHOUT MY KNOWLEDGE. I became aware of this situation after the fact. ******** had to perform a full installation of said transmission before running diagnostic tests for proper operation. Which ultimately found the failure. Jasper is now trying to claim that they are only responsible for 70$ a hour for the second installation cost incurred with their faulty product. ******** is charging me 175$ a hour for both installations. Jasper claims this is a warranty issue, and claims 3rd party concerns. Yet they freely sent out a second transmission to ******** (the third party) without my knowledge of any warranty coverage disputes. As of now I am expexted to pay ******** for two installations of 1750$ per installation for a total of 3500$, not including fluids taxes etc. I choose ******** for peace of mind, going with a certified Chevrolet service department. I was and am willing to pay that premium over a smaller shop for that peace of mind. Thankfully I did, because other shops may have not noticed the failure. I am still waiting for delivery of second transmission which should arrive May 1st. I have been in contact with several entities at Jasper working up the chain of command to resolve this concern. What I am seeking is full accountability of cost associated with their faulty transmission. Which is 1750$ roughly before fluids taxes etc. Jasper as of now claims they are only obligated to reimburse 700$ or buy higher coverage up to 1400$ Please help, Thank you

  

  Business Response

  Date: 05/10/2023

  We have reached out to the customer and the installing shop and reached a resolution that works for all parties involved. 

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a had three transmissions replaced by this company. It’s going on the fourth. My vehicle is used for commercial use. It’s my business and only source of income. My vehicle has been down since January 16th. I’ve taken a huge financial lost due to this company and I’ve gone into debt to cover my personal and business expenses. I’ve attempted to seek a resolution with the company but they refuse to settle on the terms I suggested. They have offered me a reimbursement of $5100 and to sign a release of liability/warranty form. My counter offer is that I’ll sign the release form but on the terms that they work with the dodge dealership and have the transmission replaced with the original transmission that comes with the truck and I’ll cover the labor cost. The quote for the original transmission is a little over 7k and the labor is $1500 and some odd change. Jasper would only be funding 2k because the reimbursement they offered belongs to me. Jasper has sent out three defaulted transmissions since January. My vehicle has been inspected by the dodge dealership to insure that it’s not the vehicle but it’s the transmissions that’s been sent out

  

  Business Response

  Date: 05/10/2023

  We have assigned case number ****** to this matter. We are negotiating with the customer to come to an amicable resolution. The most recent offer as of May 4th is a refund of $6,168. 

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2016 Chevy Silverado- has had 2 replacement motors from Jasper. First one had a bad lifter, next a rod. Now, within 18 months and 20,000 miles, bad knocking noise. Also second engine came from factory with a bad head gasket. Down time on vehicle, labor costs and poor quality control.

  

  Business Response

  Date: 04/07/2023

  All warranties are handled by contacting our warranty department. Please call us at ************** and one of our warranty techs can walk you through the process to have your engine repaired or replaced. 

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't think I could have a worse experience with a company. I'm constantly being told one thing and then after we agree, I'm then told a totally different story. DO NOT BUY ANYTHING FROM HERE. Their warranty process is a joke. We bought an engine from them and it had issues and needed a warranty claim after just 9k miles, yes I said it, 9k miles. They then say labor is covered, but it is really only a portion. And then it's only covered after they get the engine to determine if it was their "fault". Well then they send another engine that gets installed and blows a head gasket the minute it starts up and they tell me too bad so sad, you have to pay to have that engine taken out, and a new one put in AGAIN. All while we lose thousands of dollars a day because our truck is out of commission. Then half the people you talk to are rude and don't even apologize for any inconvenience. We should have listed to my mechanic and stayed away from Jasper when he told us. Now we had to learn the hard way! Labor should be covered 100% at this point for the issues we have encountered and the money that we have been losing.

  

  Business Response

  Date: 03/13/2023

  Good morning. I would like to look into this further for you. To do so I need some information. Could you please give me a warranty case number, Jasper Engines production number, or the vehicle VIN number. 

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/22 we took our Ford F350 to **** **** ****** in *******, MS to get repaired. Upon their inspection they believed the heads to be cracked. They were sent off and verified that they were both cracked. They immediately ordered 2 new heads from Jasper Engines. Upon receiving them they were installed and the truck was put back together. We were promised to have the truck back by end of day on 12/30/22. At 9:15pm that night we went up to the shop to find **** and ******* still trying to figure out why coolant and smoke was coming out of the engine. They had to replace multiple injectors due to them getting flooded out by coolant. They were diligently testing everything they could think of, knowing that everything was put back together correctly. These guys worked until almost 3am in the morning, only to not have a resolution! Jasper was contacted on Monday and they told them the cup was not properly seated and they needed to replace the cup. Mind you we were set to move on 1/2/23. I now had to purchase a UHaul and hire people to move us since my husband didn't have a truck to pull the trailer we were using to move. **** **** had to order a special tool to attempt to replace the cup that Jasper told them to replace. The tool came in 2 days later and broke when it was used. At this point they pulled the cab back off and started tearing it all back down. Only to find the brand new head from Jasper was CRACKED! This was seen with the bare eye, no scan needed. We then had to wait 2 more days for Jasper to send a new head. We were told that ***** was going to get us a rental vehicle so my husband could get to the new home. That never happened. Then we spoke with ***** the sales rep and were told we needed to be compensated as well but it was up to the warranty dept. At this point we spent $2696.08 on Jasper parts, we need 2 more oil changes at $250 each and had to pay $750 for moving that we shouldn't have had to do. Something needs to be done! VIN ending *********

  

  Business Response

  Date: 02/14/2023

  Warranty case ****** has been assigned to this matter. Two cylinder heads were purchased for this vehicle. The stated warranty of the heads is twelve months on the parts. There is no labor warranty. Jasper was informed of a coolant leak from the area of the injector cup of one of the heads on January third and a replacement cylinder head was delivered to the shop on January 5th. Jasper has met it's obligations as laid out in our written warranty. 

  Customer Answer

  Date: 02/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: They caused a financial burden due to sending out faulty products causing coolant to get into the engine as well as us to not be able to move in the manor we intended to with our personal truck and trailer and family to carry all items.  They are financially liable for the cost of the moving truck, movers and 3 oil changes. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 02/16/2023

  The warranty for the purchased cylinder head is for the parts only. It does not cover incidental or consequential damages. The full warranty disclosure is available on our website and I have attached a copy for convenience. Unfortunately, we are unable to assist with your moving expenses. 

  Customer Answer

  Date: 02/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: All costs incurred where a direct result of your negligent employee and poor workmanship. Your salesman ***** and his supervisor have agreed that we are owed damages including covering the costs of 3 oil changes!
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 02/22/2023

  Please provide the receipts for the oil changes. We will reimburse your cost on those since coolant contaminated the oil. 

  Customer Answer

  Date: 03/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, we still have 2 oil changes left to get. I can not provide those receipts until the time of service. The only other option is for them to pay them out ahead of time. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim #****** I purchased a replacement motor through Jasper Motor company 05/21 for my 2013 F150. I was impressed with their 3 year/100k warranty. Day one getting my truck back the replacement motor had a tick that was not normal for the 3.5 ecoboost motor. I documented at least 4 times with the shop that did the install, but they weren't able to pin point what was causing the tick. I got a list provided by Jasper and their website for their certified approved shops to get another opinion. I found ******* *********** and document the tick sound and got approval from Jasper for a replacement motor saying the tick was from," piston slap!" I asked about any fee's for this work and was told by them they bill directly with Jasper motor. That at most I may have to pay the Jasper fee of $1,790.10, but would be reimbursed by Jasper motor Co. since the replacement was approved by Jasper prior to having the replacement sent to ******* ***********. I called to check on my truck and was told it's done. The shop manager, **** said they decided to go around Jasper 3rd party billing and needed $4,361.14 for the warranty work. I panicked saying I don't have that kind of money and did not agree to those terms or price. **** said to call Jasper. The next day I called Jasper and was told they can't force a shop to bill by their terms, weird being a warranty claim. Jasper also added that the shop has had two prior incidents of doing similar to customers and were being reviewed to have their ability to do Jasper work revoked. I asked what do I do now that I don't have that amount nor did I agree to pay the shop directly or agree to those charges. The Jasper rep added I should call the shop to work out how to pay and they'd send me $1,790.10 which is the fee that I should have ONLY paid! I asked why would Jasper agree to send a motor to a shop prior to having an agreed on amount from the customer, me and the so called certified Jasper shop doing the warranty work, ******* ***********.

  

  Business Response

  Date: 02/13/2023

  We have been contacted by an attorney for the customer on this matter and have been working with them towards a resolution. 

  

  Business Response

  Date: 02/14/2023

  Jasper did not make the decision to contact an attorney. At this time we will continue to work with them towards a resolution. 

  Customer Answer

  Date: 02/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, only once I have received the reimbursement check that Jasper explained to my attorney!
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/19/23 Paid for warranty replacement of a jasper transmission for my 2007 dodge ram 3500HD. The housing of the replacement transmission cracked and jasper sent a new transmission but are now refusing to reimburse me for the labor I paid saying that the crack in their transmission wasn't their fault. Nowhere does it state that. You buy these parts for the 36 month 100,000 mile warranty and you put 15,546 miles on it it breaks and they tell you to bad. I want my refund that's why I'm contacting bbb for help.

  

  Business Response

  Date: 01/30/2023

  Case number ****** has been assigned to this. Initially the labor claim was denied. In our analysis we found no cause for the cracked case. This leads to the conclusion that something on the vehicle led to the crack. We have agreed to cover the labor claim with the understanding that if it re-occurs there is likely another cause. If it re-occurs the transmission will need to be submitted for inspection in accordance with our warranty.