Complaints

This profile includes complaints for Jasper Engines & Transmissions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jasper Engines & Transmissions

  815 Wernsing Rd. Jasper, IN 47546

  
• 

  Jasper Engines & Transmissions

  733 W Division Rd Jasper, IN 47546-9711

  
• 

  Jasper Engines & Transmissions

  153 Northboro Rd # 17 Southborough, MA 01772-1034

• 

  Jasper Engines & Transmissions

  1854 Mount Zion Rd Morrow, GA 30260-3016

• 

  Jasper Engines & Transmissions

  PO Box 650 Jasper, IN 47547-0650

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In middle of July, 2023, a shop ordered a replacement transmission for my Dodge truck. Its Jasper case number ******. Over the course of the next several weeks, Jasper sent the wrong transmission. When first ordered, Jasper was given the vin number AND told its a 2WD vehicle. The first transmission sent was for a 4WD vehicle. The next, arriving 8 days later, was installed only to find out it was not configured to drive the speedometer. At first Jasper said this would be handled as a warranty issue. If handled this way, I'd be responsible for the difference in the shops hourly rate vs what the warranty covers. I found this unacceptable. Why should I pay anything for their lack of quality control? After many, many phone calls they finally agreed to pay for the full shop costs. During these phone conversations the Jasper contact refused to take 100% responsibility and said the shop shared some of it. What exactly did the shop do wrong? Nonsense. When I suggested they give me the upgraded warranty they refused. Saying a claim might be made later. BUT, they said I could buy it. Hmm, a claim could be made later regardless of who pays for it so this made no sense to me. I decided to drive the truck home (about a 4000 mile trip) without cruise control nor the speedometer (cruise control relies on the knowing the speed). I made this decision since I had no faith Jasper would send the correct transmission and had already been waiting over 2 weeks for the correct transmission to be sent to the shop. My local shop did receive the correct transmission and the truck is once again on the road. My main complaint is that, at no time during this whole process did anyone at Jasper offer an apology for the inconvenience of first, not sending the correct transmission twice nor for the hassle of my having to drive 4000 miles without cruise control. And at no time did they offer anything to compensate for my inconvenience.

  

  Business Response

  Date: 02/26/2024

  please accept out apologies for the added time and stress that was caused by the transmission being built incorrectly. It must have been very stressful making that drive without a speedometer or cruise control. Because this was not a typical "defect", but a mistake made during assembly, Jasper has already covered what we were told was the full cost of replacing the transmission.    

  Customer Answer

  Date: 02/27/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I appreciate the apology. Would have been great if you actually meant it vs having to go this route to have someone seem to actually care. However, you ignored my request fore the premier warranty. Please either offer it or provide an explanation of why you are not offering it. 

  
  Regards,
  
  *** *******

  

  Business Response

  Date: 02/27/2024

  We already covered this with him on multiple phone calls. The repair was covered in full with zero out of pocket to him, above and beyond warranty. We are not going to offer him the PSP plan that we explained he can purchase within 45 days and he declined. This PSP he is speaking of increases the labor reimbursement from $80 per hour to $140 per hour on any warranty in the future and this is above what is reasonable. 

  Customer Answer

  Date: 02/28/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Yes, MULTIPLE calls were required for you to agree to cover the full costs. It should not have taken multiple calls for Jasper to agree this was NOT a warranty claim but a complete lack of quality control by them. It took me asking to be connected to a manager to finally have Jasper agree to pay the shop's full labor rate. 

  So yes, the costs of replacing the transmission (3rd time a transmission was sent and 2nd time one was installed) were covered but NO consideration was given for my having to drive about 4000 miles with no speedometer which meant no cruise control. Nor for the extra delay their sending the wrong transmission caused.

  If they gave me the Jasper Premier Service Plan it would have been cheaper than the extra cost of covering the shop's hourly rate. They declined to give that plan saying that a claim could be made later. That's true regardless of who paid for it. That explanation makes no sense now nor when they gave it. If I had been given the upgraded service plan I'd not have made this complaint and would have a much better view of Jasper and their customer service. 

  I see now that, beyond the apology I forced through this complaint, Jasper has no interest in any further action. I hope others read this and plan accordingly when needing a replacement transmission. 

  
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motor for my dodge Durango from jasper for 3 years I have had the same problem after an addl 2000 in service repairs looking for leaks thermostat replacements only to find there has been no leaks there is and has been a problem internally with the motor .

  

  Business Response

  Date: 02/01/2024

  I'm sorry unfortunately I cannot locate a warranty case or purchase based on the information provided. Please provide a production number or case number so I can look into this for you. 

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a remanufactured Jasper Engine in March 2023. It was a 7.3 diesel. The engine had a 2 year replacement warranty including labor. In July, the engine failed with only 6000 miles on it. Jasper informed me I could use any accredited shop for the warranty work, as I was traveling out of state. The Jasper representative informed me they would send a replacement engine to the automotive shop that agreed to do the labor. Jasper told me I must pay the automotive shop labor myself, then Jasper would reimburse me up to 25 hours labor, fluid, etc. It took 25 hours labor. Jasper reimbursed me 20 hours @ $75 hour. The shop charged 25 hours @$85 hour. Very reasonable I might add. Wisconsin's average is $138 hour. Jasper only reimbursed $30 for fluids. Jasper instructed **** ******* ***** the shop I retained to replace the engine, to perform additional diagnostics before they would send out replacement engine. That was an additional 3 hours labor. R&R labor $1950.40 Diagnostic $254.40 Oil and filter $134.99 Valve cover gaskets $228.86 Injector o ring kit $112.40 Antifreeze $43.50 Fuel filter $32.26 Total $2,756.81 before taxes Jasper sent me a check for $1755. As shown above that does not cover what I am owed. Rebuilt engine should not blow after only 6000 miles. I make my living on the road. The truck holds my slide-in camper. This break down cost me in missed work and additional motel fees. I am looking to be reimbursed the $1001.81. The difference between what Jasper paid out and what I had to pay out on repairs.

  

  Business Response

  Date: 12/19/2023

  Good afternoon, this is in reference to warranty case ******. We have already covered 20 hours in R&R and 3 hours in diagnostics. It appears we were under the impression that you were only being charged 20 hours. I can run an additional claim for the 5 hours that you are short. The fuel filter and the valve cover gaskets are not something we can assist with. The fuel filter is a normal maintenance item and the valve cover gaskets on this particular unit are re-usable and are also the passthrough connector for the injectors. However, we can help with the oil and filter, coolant and injector o-rings. This would be a total of $247.39 towards parts. If this is agreeable, I'll process the claim.

  Customer Answer

  Date: 12/20/2023

   
  Complaint: ********
  
  I am rejecting this response because: Jasper has paid out labor @$75 hr. Actual labor rate was $85 hr. I expect to be reimbursed all labor,  (25 hours) @$85 hour. That totals 20 hours x an additional $10= $200, plus 5  additional hours @ $85= $425. Therefore, $625 labor plus parts quoted by Jasper will satisfy the claim.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 12/26/2023

  Sorry, but the limited nature of the warranty covers up to $75 per hour, nothing further. We have already offered assistance on parts and fluids above and beyond what warranty covers.

  Customer Answer

  Date: 12/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Note: 
  I'm still not happy that Jasper is only willing to reimburse labor at $75 an hour, not the $85 an hour that I paid, but I'll accept it and move on.
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Engine from Them, they orignally sent me the wrong one so they had to pick up the engine along with the Core when they dropped off the 2nd Engine. They were admitt that they could not drop off the 2nd Engine until the First Engine was picked up so when they delivered the 2nd Engine they picked up the First Engine. Now they are billing me for a 2nd Engine that they originally picked up.

  

  Business Response

  Date: 09/11/2023

  I have gotten with our branch and confirmed only the core has been picked up. The "incorrect" engine has not been returned. Once it has been returned, we will issue credit. Until then it will continue to show as a balance due. 

  Customer Answer

  Date: 09/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  When they re-shipped the correct engine to me that i should have received in the first place they were very admit that they would be be picking up and swapping the Engine not just delivering me an Engine. They made that perfectly clear with me to have it ready. Do upon delivery of the New engine the 1st engine they shipped me was ready to and the Driver took it, I can not be responsible for what happened to it after the Driver loaded it onto his truck.

   

  Once it was out of my Yard it was no longer my responsibility.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/18/2023

  our records indicate it has not been picked up. If you have any other questions regarding your account, please contact our accounting department.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have purchased several engines from jasper over the years..almost every one has had an oil consumption problem. i have had 2 engines replaced under warranty, to which they say that the issue was resolved, but in fact it is not, the replacement engines use more oil than the last ones did. Jasper refused to replace these engines stating that they have already been replaced under warranty. so i guess once the engine has been replaced the warranty is out the window on the replacement...what a joke. i am a repair shop that spent almost 60k with them last year

  

  Business Response

  Date: 08/24/2023

  Good Afternoon, I do not see any current warranty cases regarding oil consumption. If you are experiencing an issue please contact our warranty department or me directly to get it resolved. 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17, 2023 I called Jasper Engine and Transmission to get the process for a warranty repair. I spoke with ****, he provided the options and we decided take it to the original shop that installed the transmission. **** provided a Warranty Case number ******. We dropped our 2011 Jeep Wrangler (mileage 139,006) off at *** ********** ****** on the same day to determine the source of a transmission leak. The Jeep had a Jasper transmission installed by this shop on March 25, 2022 (stock number 5274314/production number 165708). The mileage of the Jeep at that time was 109,071. On August 18, 2023 we were informed by the shop the cause of the transmission leak was the transmission pan bolts were not torqued to specifications and they had informed Jasper Transmission of their findings. On August 22, 2023 we were informed that Jasper transmission associate *** ******** sent an email to **** at *** ********** ****** denying the warranty claim. The email stated "Regarding warranty case ******, fluid pan leaking, due to pan bolts being improperly torqued, this is not covered by Jasper's warranty as this is considered a maintenance item, which includes the 5,000 mile required fluid services and required service intervals thereafter." I phoned **** to ask about the decision. He told me he would look into it and get back to me. I had not heard anything by approximately 3 pm so I called **** again. He told me warranty was denied for 1 of 2 reasons-the required 5,000 mile fluid and filter change and/or original manufacturer interval maintenance. I asked what the internal maintenance schedule. **** stated 30,000 miles. The warranty states specifically for transmissions the 5,000 mile fluid/filter change is NOT REQUIRED but strongly suggested and the transmission is under the 30,000 interval maintenance requirement. Based on the written warranty the repair should be covered.

  

  Business Response

  Date: 08/22/2023

  This is being handled through the warranty case. Our apologies for the misunderstanding we only recently stopped requiring the initial service.

  Customer Answer

  Date: 08/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Jasper Engines and Transmissions has told me a refund for the service will be issued and I should receive it in 7-10 days.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a rebuilt motor for my 2003 f150 in 3/23 after about one month the motor started sounding like a diesel engine....its gas. I have been back to my mechanic 3 times we have called jasper about the valves being bad on the motor they listened to the engine on a zoom call my mechanic told them the valves on cylinder 1 and two are slapping and need to be replaced We got a case number #****** but as of today I was told by phone that they have not started a replacement motor because " it could be bad gas or a bad exhaust" This is such a horrible company to take $4000 for a junkyard motor

  

  Business Response

  Date: 08/17/2023

  This is being handled via warranty case ******. We have requested oil pressure reading and a cut out test to confirm the noise. These are standard test and take a very limited amount of time. A warranty tech will attempt to follow up with the shop today 8/17.  

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Jasper engine installed 7/13/22 that included a 3 yr 100k warranty. Including hoses and and install kit. On 9/6/22the engine overheated and needed a thermostat replacement which they did cover. 6 month later on March 21 it started overheating again so I had the vehicle towed. It turned out the head gasket blew. Jasper sent me a bill on 7/31/23 charging me $6,615 for a new engine. The original price of the motor less than a year to it blowing they charged $5,054. I reached out to them I believe 6-7 times before they sent out a new motor back on 6/30/23 3 month after I originally called to let them know the motor head gasket had blown. After speaking with 2 different mechanics who both told me it had to be due to the faulty motor Jasper is now refusing to honor the warranty. After looking at several complaints online via BBB, google and Instagram it does not seem that I am alone in this. It seems to be common practice that within months of delivery of their product the engines seems to fail in one manner or the other. It also seems common practice for this company to then not honor their warranty. Nobody ever spoke to me about the process of how I would like to proceed rather told me that they would replace the motor and if they found no fault on their end that I would then just be responsible for the labor. Now they have taken the original motor with the blown head gasket and sent me a motor and charged me $6,615. Again not asking me if this is a fee I would be willing to accept. I do not trust that their products will hold and I would like to move forward with litigation

  

  Business Response

  Date: 08/10/2023

  Good morning, what you are referring to is a statement. You should have also received a warranty invoice previously. I case you did not receive it I have attached it. This explain that it is not a bill, it is a warranty invoice and credit will be issued upon return of the warrantable parts/unit. The reason you received a statement is simply because the invoice has remained open over a billing cycle. Once the engine is returned this will be credited in full. You do not owe Jasper anything other than the old engine. 

  
  Since we have not received the engine back, no determination has been made regarding cause of failure. The fact that the install kit was purchased with the engine will make approval of the claim easier. Head gasket failure is often caused by overheating, and since it did overheat due to a defective thermostat that would be warrantable. Since the shop that is working on the vehicle is choosing to charge you for the labor, the warranty labor reimbursement is set to be mailed to you upon approval.

  We attempted to pick up the engine on 8/3 but we were notified that it was not ready yet. When the engine is ready have the shop call so we can arrange pick up. 

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission from Jasper in July or August of 2019. The transmission was installed by ***** ********** in ********* Md. Less than I thousand miles or so, the transmission failed. It was under warranty so I returned to ***** ********** and they returned the transmission to Jasper and got another one. It was installed and once again the transmission failed. Another one was obtained by ***** ********** from Jasper in July of 2021 and this time a transmission cooler was installed as well. This time the transmission lasted longer than the previous two. Roughly three weeks ago, the transmission started to fail. The mileage on the transmission is roughly 3,000-4,000 miles. I contacted ***** ********** and they looked at the transmission, then dropped the vehicle off at my residence and said nothing. After two weeks I contacted Jasper and talked to "****" who stated that there was no internal damage to the transmission and they would not honor the warranty and blamed it on a "throttle body" issue. This transmission should not have failed at such a low amount of miles. When I asked Eric if you would put it in writing denying my warranty he refused and referred me to the warranty section of their website.

  

  Business Response

  Date: 08/01/2023

  This matter has been assigned to Jasper warranty case ******. The original invoice date was 8/16/2019. As stated in the Jasper Limited Nationwide Warranty the warranty expires three years from the invoice date or 100,000 miles from installation, whichever occurs first. It is also worth noting that this is a 4L60 transmission, sometimes referred to as a 700R4 and is installed in a custom Jeep. It does have a cable-controlled throttle valve. The carb or throttle body must have the correct cam and the cable must be adjusted correctly to ensure proper function of the trans and prevent premature failure of the transmission. 

  Customer Answer

  Date: 08/01/2023

  
  Complaint: ********
  
  //I am rejecting this response because:When I contacted your company and spoke with "****" on 07/26/2023; I was told that Jasper would not honor the warranty and that the issue was with the throttle valve.This is the third transmission that was installed in my "custom" jeep. The total amount of miles on this vehicle is 6,061 miles.  I verified with **** that Jasper was not going to honor their warranty and ended the conversation.  On 07/27/2023, I again contacted **** and requested something in writing that Jasper would not honor their warranty and he referred me to their website and their warranty section.  I then tried to verify with **** as to the fact the Throttle valve was responsible for the failure of the transmission and he replied that he could not say for sure that it was the cause of the failure of the transmission and that it was speculation on his part based on the failures of the previous two transmissions. I then told **** that I was going to have the transmission looked at to see what the cause of the failure and would be in touch with him. Now I have received their response, it seems that Jasper is attempting to shift the blame to a throttle valve which apparently was not properly adjusted by the authorized Jasper dealer. I would like to know from Jasper whether the transmission failed or the throttle valve was not properly adjusted by the Jasper authorized installer and come to an agreeable remedy.
  
  /Sincerely,
  *** ********

  

  Business Response

  Date: 08/02/2023

  We have honored our warranty. As you stated you have recieved warranty replacements previously. It is no longer under warranty, thus there is no warranty to honor. Sorry, but there is nothing more to offer on this. 

  Customer Answer

  Date: 08/16/2023

  I am sorry, my complaint has not been resolved although Jasper had indicated there is nothing they can do to resolve this issue. I am not satisfied with their decision and they have not informed  me as to what the cause of the transmission failure was. They inferred that the reason the transmission failed was because of an improperly adjusted throttle valve cable but when I asked them if that is what caused the failure; they did not directly answer that question.  I would like to know what caused the failure but they seem reluctant to say it was caused by the installer as they are a distributor of Jasper products.  

  

  Business Response

  Date: 08/17/2023

  As we don't have the transmission that is currently in the vehicle, we cannot say what is wrong with it. The previous transmission returned in May and August of 2021 had burnt 2-4 bands. No other issues found. This is indicative of throttle valve cable misadjusted. I am attaching a PDF that explains proper measurement and adjustment. 

• Initial Complaint

  Date:07/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about May 12th my mechanic ordered a replacement engine from Jasper, for a Ram 1500. At that time I was told that it would be 8 weeks for delivery, but it could and usually does come sooner. According to my mechanic he received a phone call from Jasper informing him that the engine would arrive on the 13 the or 14th of July. When it didn't, a follow up phone call with Jasper resulted in needing to take a look at things, to see where it's at. The next week, word would be passed from Jasper that the next estimated delivery date is early August. When I called Jasper myself I was told August 14th, and given the excuse of supply chain issues, and people not wanting to work. That means that Jasper, will be taking over 3 months to deliver the product that I have paid for in full through my mechanic. When doing a Google search Jasper still claims that it takes 7 to 10 days from time of order to receive their product, with a number of references stating as soon as 3 to 4 days. These are misleading statements and do not reflect the true state of things... Especially since there's nothing preventing Jasper, from tacking on another month or two the timeline, for their own convenience. By the time of the August 14th date. I will be without my truck for 4.5 months, largely the result of Jasper. It's 2023, the pandemic is over, and the old tired excuses of supply chain issues, and people don't want to work....just don't fly anymore. Jasper, should willingly refund part of the cost of their product as a show of good faith to the customer receiving their product to counter the added stress associated with their poor produce procurement, manufacturing and logistics.

  

  Business Response

  Date: 07/21/2023

  I'm sorry you are dissatisfied with our time line. Unfortunately, without know exactly which product you are purchasing it will be difficult to see what the exact issue is. However, supply chain issues are still an ongoing challenge. From gasket to valves and even some camshafts are hard to come by at the moment. We have an entire new department that was developed over the past 3 years to tackle some of these. If you are unable to wait for one of units, we do understand just let us know and we can cancel the order. 

  Customer Answer

  Date: 07/25/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  The item is the standard V6 engine for a Ram 1500 tradesman.

  Ill inform my mechanic to the refund, the last time I spoke to him he said that wasn't possible.

   

  One thing that this response doesn't address is....

   

  Why would my mechanic get a phone call telling him that the engine would be in.

  Then one where he's told.....we will find out where it is.....

  Then one that said....Oh it's going to be another month. Which would mean that phone call 1 was a lie and that call 2 was cover.

   

  
  
  Sincerely,
  
  *********** ******

  

  Business Response

  Date: 07/25/2023

  It's hard to speak for the rep that they spoke to. I have had an issue myself recently on an engine where we were waiting on a camshaft. I didn't know until the day before it was supposed to ship that the supplier delayed the shipment and now cams were not going to be in until August. 

  In most situations we do not invoice for a unit until delivery. Supply chain issues have eased but are still a consistent source of pain for our industry. 

   

  Customer Answer

  Date: 07/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  It appears that the only real resolution to any of this is take it or leave it.

   

  According to my mechanic, he has already paid for the engine in full, or he would have jumped on an alternative that was available.

   

  How long from request does it take to process a refund?
  
  Sincerely,
  
  *********** ******

  

  Business Response

  Date: 07/27/2023

  Again since I do not have any information to locate your specific order I can only speak in generalities. Most units are not billed until the unit itself is delivered. To cancel the order your shop simply would need to contact us and cancel. 

  Customer Answer

  Date: 07/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  You have my name, the make and model of my truck, and the type of engine that I'm waiting on....but that's not enough?

  As I mentioned, my mechanic says that he has already paid for the engine.

  If that is the case, I asked for a general time frame for the refund to be processed on your end.......

   

  Same day?

  1 to 5 business days?

  30 to 45 business days?

   

  
  Sincerely,
  
  *********** ******

  

  Business Response

  Date: 07/28/2023

  Sorry, but year make and model info isn't enough to find the order. Currently we have over 5,000 open orders in production. The order must be through the shop as I cannot locate any account for you. And as I have explained we do not invoice units until delivery. If your order was a case where the shop had to pay prior to ordering all they need to do is contact us to cancel the order and we will reverse the charge. To my knowledge any timeframe there for the reversal to show is u to the bank. I believe it is usually 5-7 days.

  Customer Answer

  Date: 07/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  A 5 to 7 day wait for a refund outs me within arms reach of Aug 14th the now ETA for delivery of the engine.

  I'll wait to see if there's another phone call saying that the engine is on the way....and then see if it actually does show, or if I get told that it will be a 4th month of waiting because of supply chain issues, and people not wanting to work.....

  If a part shortage is actually the issue that should have been known and communicated prior to July 14th ....it wasn't.

  If that ends up being the issue again that should be known and communicated prior to Aug 14th too.

  
  Sincerely,
  
  *********** ******

  

  Business Response

  Date: 08/10/2023

  To this point you have not provided any identifiable information. Sorry, there is nothing more I can do for you.

  Customer Answer

  Date: 08/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  For the simple fact that Jasper Engine hasn't once asked for any information that would "allow them" to look into this issue.....

   

  As things stand right now....

  Engine is expected to be received by my mechanic by the end of the week (week 12) since being ordered.

   

  Unfortunately we've been told this before, the results from that time were...

   

  We need to track it....to it's going to be another month.

   

   

  
  Sincerely,
  
  *********** ******