Complaints

This profile includes complaints for Edward's Transmission and Engines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Edward's Transmission and Engines

  5561 N Keystone Avenue Indianapolis, IN 46220-3492

• 

  Edward's Transmission and Engines

  6155 E 86th Street Indianapolis, IN 46250-3641

• 

  Edward's Transmission and Engines

  635 S State Road 67 Mooresville, IN 46158-2797

• 

  Edward's Transmission and Engines

  PO Box 20594 Indianapolis, IN 46220-0594

• 

  Edward's Transmission and Engines

  7450 Michigan Road Indianapolis, IN 46268-2316

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my **** off for driveshaft/differential repair, and after the parts arrived on Tuesday, they reported the car would be ready on Saturday. On pickup, I noted a large exhaust leak and the owner (on site that day) noted 1 of the 3 exhaust bolts was not attached. To my dismay, a check engine light that was not there when I dropped the car off came up (Code P246E) immediately on start up. He had the light erased but it came up on next start up again and code was confirmed by Makeshift Garage (excellent shop across town, would recommend over this).When I brought up this issue to the portly desk jockey, he rudely proclaimed that he would not do anything further as the driveshaft/differential were customer provided parts and would not admit to creating the check engine light, even though the owner (*****) himself saw the issue first hand that weekend (****** did not work that weekend)Furthermore, a few weeks later, I noticed a leak from my car and a shop in ******* confirmed that the drain port for the differential was 1/4 turn loose (photo below). Edwards transmissions was supposed to do a drain/fill of the differential and their lack of attention to detail and increasing hubris not only resulted in a half drained differential, but a stubborn refusal to accept their role in this matter. **** of Iowa City then confirmed a month later that during the removal of the exhaust by ET transmissions, they destroyed both exhaust clamps on either side, most likely due to their lack of experience or attention to detail. I am awaiting a final report from **** of ********* but am happy to provide that information once received. Again, the dense manager blamed the customer provided parts for the parts broken by the mechanics at ET transmission.I would like ET to provide a reasonable amount to fix the error code incurred by their mechanics, as well as to repair the broken exhaust clamps, and labor to fix the leaking differential through the loose plug.

  

  Business Response

  Date: 10/10/2024

  Please see attached.

  Customer Answer

  Date: 10/20/2024

  For some reason I did not receive notification of the company responding to me. They did not respond satisfactorily and I would like to respond to their false allegations. Is there any way to reopen this claim?

   

  Best,

    Rehan C.

  Customer Answer

  Date: 10/20/2024

  *Has the company addressed the issue of the dispute? If not, why?

  The company has not answered the main complaint of which that new problems arose due to their negligence and poor workmanship. I understand that the parts I provided were not under warranty, but that does not give them the right to damage my car in different areas. 
  
  
  *Has the company met the agreement they outlined in their response?

  Based on their juvenile handwriting, it is a little hard to decipher but I don't think they gave any agreement or offers on how to fix the situation.

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The company has not answered the main complaint of which that new problems arose due to their negligence and poor workmanship. I understand that the parts I provided were not under warranty, but that does not give them the right to damage my car in different areas. 
  
  
  Regards,
  
  ***** *********

  
  

  

  Business Response

  Date: 10/24/2024

  The company's position has not changed and states they did not do damage to the vehicle.

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  Regardless of what status or delusion the shop maintains, the fact that my check engine light was on when they returned the car to me, which did not exist when I dropped the car off, proves that they damaged my car. Makeshift Garage in ************ confirmed the existence of the check engine light that same day, and it was also confirmed by another independent shop in *******, **. Furthermore, the image attached shows that the drain plug for the differential was left loose. That is not a issue of the product itself, but rather proof of the shop's negligence and lack of workmanship as they failed to finish the job properly. This is not a matter of the part failing, but rather an issue of shoddy work done by a shop that has a track record of carelessness and unprofessionalism. The threats made by the "manager" over the phone reiterate the lack of professionalism and the unwillingness to come to an equitable agreement/ All I ask for is either a partial refund to cover my *personal* cost to repair the car *after* they damaged it, or to pay for another reputable shop to take a look and repair it. I refuse to take it back to them as they have proven how poor their workmanship is, not to mention their maturity and professionalism. 

  
  Regards,
  
  ***** *********

  
  

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LET ME STRESS SO MUCH HEARTACHE, DISAPPOINTMENT AND RUDE, AND 5K SPENT ON A SUPPOSEDLY REBUILT ENGINE LET ME START THIS ***** OFF BY SAYING THEY HAVE BEEN IN BUSINESS(DON'T KNOW WHY & HOW) SO LONG AND CAN'T UNDERSTAND WHY, DO NOT DO NOT DO NOT DO BUSINESS WITH ANY EDWARDS TRANSMISSIONS COMPANY PERIOD, TRAE THE MANAGER STARTED OFF WHERE HIS CUSTOMER SERVICE WAS PROFESSIONAL(AT 1ST) AND HE LET ME EXPRESS IT STARTED THAT WAY, WELL TRAE WAS NICE KEPT MY BUICK LACROSSE AND SUPPOSE TO FIX MY TRANSMISSION THAT I WAS TOLD, WELL IT STARTED ABOUT TWO WEEKS AGO AND TO NARROW THE ***** DOWN I PAID 5K TO GET IT FIX , WELL MY CAR STOPPED IN THE MIDDLE OF 56TH ************************************** WELL PEOPLE DRIVING CRAZY AND IRRATIONAL IN THE END OF TRAFFIC WHEN I GOT OFF WORK ON THE WAY HOME, REMIND YOU I JUST PICKED UP MY CAR UP 8/16/2024 AND IT STOPPED ON 8/18/2024 WHERE TRAE(MANAGER OF ****** TRANSMISSIONS) ON ************, SAID IT WAS READY HE DROVE IT TWICE AND GOOD TO GO, LESS THAN 24 HOURS OF DRIVING IT, IT STOPPED AND HERE I WAS IN THE MIDDLE OF AN INTERSECTION AND TRAFFICE, CALLED TRAE THEY PICKED THE CAR UP FROM OFF THE SIDE OF THE ***** WHERE I WAS PUSHED OUT THE INTERESECTION,(THAT WAS 8/18-OK SPEED UP THE PROCESS THEY TOOK THE CAR BACK IN AND I CALLED THE OWNER OF THE FRANCHISE(DIRECTOR OF OPERATIONS)******* ***** CALLED HIM AND TOLD HIM MY EXPERIENCE I WAS DISAPPOINTED IN THE SERVICE HE BEGINS TO TELL ME THEY DEAL WITH A THIRD PARTY OUT IN SPEEDWAY AND HE HAS NOTHING TO DO WITH FAULTY PARTS AND HE IS NOT IN BUSINESS TO DO PAIN IN SUFFERING(AFTER MY CAR JUST STOPPED PAYING 5K) I TOLD HIM I AM A MANAGER MYSELF AND HUMAN AND YES I DID CURSE(HE SAID I WAS CURSING HIM OUT)...LOL I CURSED NOT CURSED OUT, FRUSTRASTING AND STRESSED AFTER PAYING ALL THAT MONEY HE HUNG UP ON ME, TALK ABOUT CUSTOMER SERVICE NO!!!! SO HERE WE AGAIN I JUST PICKED UP MY CAR LITERALLY AT 3:45PM AND WHEN GO TO PICK UP MY CAR, THE WINDOW WAS DOWN TRAE(MANAGER AT ********) SAID HE DROVE IT TWICE

  

  Business Response

  Date: 09/26/2024

  Here is the response from our DM, **** *****;

  To whom it may concern, 
  
  
  In regard to the complaint from ******* *****. She originally brought the vehicle to us on July 2nd. We gave her a price for the transmission and she at the time did not have the funds for repair. Normally we would allow 72 hours for pickup of the vehicle and after that we charge $35 a day for storage. We allowed the customer to keep the vehicle at our facility until she was able to ge the funds for repair. She did not pay anything to us until July 29th when she paid the diagnostic fee of $115.84. We allowed her to continue to keep the vehicle at our location until she had more funds. On August 8th she paid $1350 toward the repair, and we began working on the car even though we would not normally do so until we had received half of the cost. The vehicle was finished on August 15th and test driven and ready to go. The next payment we received was on August 22nd when the customer paid $541.83 leaving a balance of $3000 for the repair. The customer finally paid the final payment of $3000 on August 23rd and picked up the vehicle. Two days later the customer called stating the vehicle had quit moving and we sent a tow truck immediately to pick up the vehicle.  Upon inspection we found that the torque converter had failed, and we ordered a new part and had the build facility check the transmission over to make sure everything was good. The customer then started being rude and argumentative and demanded that ******** pay her $500 for her inconvenience and $1000 if it took more than 2 days. She demanded to speak to the district manager. I spoke to her and when I explained that we could not give her $500 for her troubles she began cursing and yelling at me on the phone to the point I could not communicate, and I had to hang up on her. She called back and told her to stop cursing and yelling so we could talk, and I ended the conversation with I would check and see if I could get any help from the manufacturer of the faulty part and let her know.  They sent the transmission and new converter back and we reinstalled the transmission and test drove it multiple times on long drives with no issues and we released the vehicle to the customer again. I could get no help from the manufacturer, so offered her $300 back as a good will gesture. She yelled at the store manager and said she was not going to leave until she got her $500. The store manager had to leave the office area for her to finally leave. She called back yelling the next day that she still had an issue with the vehicle. She could not explain exactly what it was doing, and her husband asked to speak with me. He said the vehicle wasn't acting right and I asked him to bring the vehicle to us and take us on a test drive to show us what the vehicle was doing so we could get it figured out for them because the vehicle worked perfectly for us. I offered $300 to use for a rental car while we repaired the vehicle. The customer never came back and filed a small claims lawsuit instead. We tried everything we could as company to help the customer, but it wasn't good enough for the customer. 
  
  
  Thank you, 
  **** *****

   

  I have also spoken with Ms. ***** in an attempt to come to a resolution.  I have offered several remedies as an act of good will to re-establish some trust or faith in ******** to no avail.   Ms. ***** had a transmission that was obviously damaged and needed to be rebuilt, this was also diagnosed by *** ******** prior to the vehicle coming to us for repairs.  We had the transmission rebuilt and replaced in the vehicle, two days after the vehicle was picked up by Ms. ****** she experienced a mechanical failure due to a faulty part in the transmission.  We towed the vehicle back and removed the transmission and made the necessary repairs.  The vehicle was driven 2 or 3 times by our technicians and the transmission was operating properly at that time, so Ms. ***** was contacted to pick up the vehicle again.  Ms. ***** contacted our Keystone store a few days (not exactly sure of date) to notify us that her vehicle didn't "feel correct"  we advised her she had a warranty, and we would take care of any issues related to the transmission rebuild service she paid for.  Ms. ***** has refused to return the vehicle to us to diagnose the correct issue she is experiencing.  I advised Ms. ***** that we currently don't know what is wrong with her vehicle without position of it to diagnose it.  Ms. ***** had other engine related issues that she didn't approve us to repair, as we advised her the transmission had to be working to be able to drive the vehicle to diagnose any further issues.

  I have offered to Tow the vehicle to ******** to examine (and make any repairs that might be under warranty associated with the transmission rebuild) and tow it back to her home so she doesn't have to be inconvenienced or lose any work time.  

  I also offered to reimburse her any out-of-pocket expenses for alternative transportation during any warranty work.

  If the issue with her vehicle is the ***/transmission control module which is not included in the rebuild of the transmission we would take care of the cost of that.

  If the issue she is experiencing is related to the engine, we would give her an estimate for the repairs necessary at a reduced labor rate.

  I offered to reimburse her if she wanted to have a diagnosis performed by *** ******** to determine if the transmission rebuild was the issue or was it the *** or engine.

  Ms. ***** has declined all of my offers.

  Ms. ***** has disputed two of her credit card payments made to us.

   

  Sincerely,

   

  ***** *****

  President 

  ******** Transmission Exchange, INC

   

   

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my truck serviced for a drive shaft problem at the Castleton location. I returned to the the truck because it was not fixed. they called me and said it was fixed three times and it was not fixed.I took my truck to another shop and they said that Edwards needs to fix it right because it was their fault. When I took it back to them the manger stated I needed to bring it back next week. I explained that I am working and living in ********* and I don't have time off to bring the truck back to them during the week. ( I have this conversation recorded on video, also two conversations.)I said I will need a rental car and and help with expenses because I am already hundred's of dollars out of pocket. The manger stated he would let me know. The manger called me and wanted me to take time off to fix it right. I told the manger they had months and multiple times to fix it right, and I am not going to lose more money and my job. I need a rental car.Two weeks later my driveshaft broke in *********, I paid to have it towed to a shop in ********* and got a estimate, and drove to ******* in a rental and gave the manger the estimate to fix it, and he said he would get back with me. I filed a complaint on this site with the BBB.And once again they lied and said that the problem is corrective and its not.I have over $3000.00 for a rental, $1500.00 to fix it right, $200.00 for another shop that stated it was Edwards fault, and hours of my time without a truck, (inconvenience and ride share expenses ). Now I am going to have to pay for a Lawyer and take more time off, and more expenses to get what I have out of pocket. FYI if you do business with them, record everything.

  

  Business Response

  Date: 02/14/2024

  To whom it may concern, 
  Yes, we requested **************** to return the vehicle to our facility.  We have to have the vehicle to repair it. The only part we replaced was the driveshaft and it was under warranty. We send them out to be rebuilt and if there was a problem with the driveshaft, we would have to have the vehicle to take out the driveshaft, send it to the build facility, and put it back in when we get it back. We asked him to leave the vehicle with us on several occasions and he was unable to leave it.Unfortunately, this is not a 10-minute repair. We can only repair it if left. Our warranty specifically expresses that only the part and the labor paid for through us is under warranty and that we do not cover incidental damages including rental or loss of work. The original repair was done in September of 2022 and has not been in warranty since September of 2023. We only install the parts and do not make them so we can only deal with the warranty given by the part manufacturer. We are sorry that the part failed but would have been happy to help given the time to do so. 

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On tues June 6th I had to have my 2012 ******************* towed into edwards transmission. My transmission went out on freeway. Over the phone I was quoted $4875, but when i picked up car i was told $5875. Is it because im a woman they think they can rip off???I rented a car while they had mine. They kept it a full week, I didn't get it back til Fri June 16th. On Father's day the 18th I was taking a little trip, got 100 miles away and transmission started doing same exact thing only this time I had my dog and 16 month old grandson in it. I was able to go a couple miles let it cool down then go a couple more miles let it cool down. Needless to say it took forever to get back home and a ****** off grandson who had to stay in carseat the whole time. This morning I took car back to them to fix it right because they ended up charging me $5858 instead of the $4875 I was told. They told me they don't cover car rental which I want reimbursed for because it's not my fault I'm having to rent a car again. The car wouldn't go over 35 mph and Hot transmission came on screen. Needless to say it ruined my father's day and by time I got back home my nerves were shot and my stress level was thru the roof. I want my car fixed correctly and I want reimbursed for the rental. I have dr ***** this week and need a car. Cant be stranded again like I was. I had to take rental back 2 days before I got mine back and I was stranded at home.

  

  Business Response

  Date: 06/26/2023

  *********************** contacted our customer service call center about her 2012 ******************* being inoperable and needing towed in for diagnosis and repair.  ************ spoke with our store manager, ****** and was given a verbal "ball park estimate" for a used transmission to replace hers of $4875 plus fluid and tax.  After discussion with the customer ************ stated she had lower mileage on her vehicle and opted for a rebuild/repair of her existing transmission which comes with new internal parts and a 12 month/12,000 mile limited warranty estimated at $5575 plus tax.   ************ has misunderstood there where two estimates based on the level of work to be performed and the length of the warranty. Yes, we had the vehicle until June 16th, we had to wait for an available lift and then parts to complete the work.  

  There is no way the vehicle was "doing the exact same thing" as prior to the transmission being rebuilt, " ORIGINAL ISSUE BEFORE REBUILD WAS TRANSMISSION WOULD NOT MOVE BECAUSE IT EXPLODED INTERNALLY, NOW DROVE VEHICLE FOUND NO ISSUES WITH TRANSMISSION, NO LIGHTS ON OR CAME ON WHILE DRIVING, NO CODES PRESENT IN SYSTEM AND TRANSMISSION OPERATED AS SHOULD, TRANSMISSION COOLER IN RADIATOR HAS GOOD FLOW, BASED ON WHAT THE CUSTOMER DESCRIBED THE COOLER IN THE RADIATOR MUST BE DEGRADED IN COOLING ABILITY DUE TO THE TRANSMISSION DAMAGE FROM ORIGINAL TRANSMISSION ISSUE, ADDED AN EXTERNAL ADDITIONAL COOLER FOR EXTRA COOLING CAPACITY TO PROTECT TRANSMISSION".  This was done at no charge to *************

  The terms of our warranty are clearly stated on our receipts, we don't cover rental vehicles.

  Sincerely,

  *********************

  President/Owner

  ******'s Transmission Exchange

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  Monday was the 3rd time I had to take my **** back to **** because it was doing the same thing. I had to cancel 2 trips because it wasn't fit to travel in. For $5800 it needs to be fixed correctly. I want to travel to **** for my granddaughters bday on the 4th and see my new grandson. I need my car fixed correctly. 
  Regards,
  
  *********************
  

  

  Business Response

  Date: 07/18/2023

  The intermittent issue has been resolved with a larger capacity external transmission cooler.  It is our understanding that the customer has returned the vehicle to verify the issue has been resolved and all repairs completed.

   

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/1/23 i paid edwards transmissions on keystone ave ****** to fix a transmission leak. On 3/5/23 my car began to smoke i pulled to a gas station popped the hood and seen that a funnel had been left inside the transmission fluid and the cap was off i called edwards and let them know that my car was smoking it had cut off and it was struggling to accelerate they told me to bring the car back to that location and they would fix the problem when i got there i waited like 10 mins and they said they were done all they could do was take the funnel out and put a new transmission cap on i asked if they knew why my car would have shut off and why it was struggling to accelerate they stated they didnt know and there was nothing else they could do for me i asked for his bosses information and when i spoke with ******************* the DISTRICT MANAGER/ PART OWNER he told me there was nothing he could do for me he isnt going to argue with me and hung up in my face

  

  Business Response

  Date: 03/29/2023

  ************** brought her vehicle to our Keystone location with the concerns of a Transmission leak check and advise.  ************** agreed to our diagnostic charge to determine the cause of the concern and the general condition of the vehicle.  Ms. ******* did indeed have a leak caused by the transmission cooler lines that supply transmission fluid to the cooler, that repair was authorized and completed.  ************** was also advised that her **** Pontiac had a check engine light on with multiple codes presenting: P0134 O2 sensor, P0135 O2 heat sensor, P0300 Engine misfire, P0341 Camshaft position sensor, P0442 EVAP small leak, P0742 Torque converter system stuck, P1189 ********** pressure switch circuit, Vehicle has no engaging breaks, Pedal goes straight to the floor, Multiple engine oil leaks present and excessive engine noise.  ************** was advised of our findings, and she stated that the vehicle was hesitating on acceleration but only wanted to address the transmission cooler line leak at this time as to move forward with corrective action would cost a lot of money.

  We did replace the transmission cooler lines and refilled the transmission fluid to the proper level.  We did inadvertently leave the fluid funnel in the re9793105servoir fill hole; ************** discovered this and brought it to our attention.  ************** returned the vehicle, and we removed the funnel, replaced the cap to seal the transmission and made sure to wipe down any transmission fluid visible at that point and returned the vehicle to ************** with an apology.  Since then, ************** has been calling our business with the complaint of the vehicle "cutting off". We have repeatedly advised her that the engine performance has nothing to do with the transmission cooler lines.  There are multiple issues with the engine performance that could cause the issues she is experiencing; however, they are NOT related to the repair she had done. 

  If there are any issues with the transmission cooler lines leaking, we will be glad to address those issues at no charge to ***************  

  *********************

   

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  EVERYTHING they stated was a lie besides the part about the transmission line cooler having a leak. Once i dropped my car off i waited a few hours and called to see had they diagnosed the car to see what else was wrong with it being i already knew about the transmission leak. They informed me that there was also a break line leak and that the brakes were not working i found that odd because they were working before i dropped the car off but i asked how much the repair of that would cost they informed me that they didnt specialize in that work so it would be thousands of dollars. im a single mom and work hard for every dollar that i make to provide for me and my child i told them that i could not afford that and i would just like the transmission repair. i paid 200 for the parts to be shipped over night and the remainder ****** the next day when the car was supposed to of been fixed. they said they did a double inspection of the car but didnt drive it because of the brakes. but a double inspection was not done. A few days later my car was having trouble accelerating and began to smoke. so i popped the hood and seen that there was a funnel still in my car where the transmission fluid cap was supposed to be and it had melted on the engine. i called ****** and let them know of the problems they told me to bring my car back up there i took my car back up there and all they did was take the funnel out and put a transmission cap on and sent me about my way. my car sat for two weeks straight and now im stuck doing what i was doing before i paid them nearly $500 (pouring transmission fluid in my car every few days)until i can afford to actually get my car fixed. they refused to help me and i spoke with everyone in higher management including **** the regional manager and they were all very rude when i simply just wanted my car fixed the proper way. i do not trust them to fix my car because if they were going to they wouldve done it the first time. i simply want my money back because they scammed me they did not provide the services that i paid for and afterwards they were very rude and treated me like gum at the bottom of their shoes 

  
  
  Regards,
  
  ******************
  

  

  Business Response

  Date: 04/26/2023

  ************** was informed of the multiple issues with her vehicle.  ************** declined the repairs as she stated and only authorized the transmission cooler line repairs.  Again, we made an error and left the funnel in the fill hole.  We removed it, topped off the fluid and apologized. 

  Here is ****************** legal remedy, she can return her vehicle to us to diagnose the leaking issue if it is the cooler lines or not.  We will warranty the cooler line installation only for 30 days.  ************** didn't approve ** to make any of the other needed repairs, therefore those issues still exist.

   

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to Edwards transmission ********************************************************************* have a vibration in the drivetrain.********************* its a drive shaft. After having my truck for two days, they told me that the driveshaft was sent out to repair and it didn't come back right. So after days I called and asked about my truck. The manger was on the phone with me and said that the service technician is now coming in after test drive.I here the manger say " its still vibrating" and then he said " let me call you back" he called me back and said it was fixed.It was not fixed, still vibrating.I paid another shop to look at it and had to pay them $140 so I could get in writing that its Edwards fault. i took it back to Edwards and showed them the paperwork and they made appointment for me to come back.i asked because of my trouble and extra money if they could give me a service fluid change. He said he would give me a service.i am a engineer and he didn't not give me a service, the same old gasket is on the transmission, its still vibrating, and now my transmission is messing up.i called another store and they said a district manager would call me. that didn't happen.So I have to save money to get it *********** somewhere else. I think now my transmission needs to be rebuilt. The only thing I paid for was lie's.

  

  Business Response

  Date: 01/10/2023

  **************** brought his vehicle in with a vibration, and we diagnosed it as his drive shaft.  We sent his driveshaft out to **** ************* to be rebuilt/repaired.  **************** had to return due to a continuing vibration.  We honored the warranty and replaced the driveshaft.  As an act of good customer service we agreed to service ******************** transmission for his inconvenience.  WE DID service his transmission; the transmission has a metal gasket that isn't recommended to be replaced unless there is a leak present.  There was no leak present, and this service was preventative maintenance therefor the same gasket was used.  **************** claims his transmission wasn't serviced due to the fact there wasn't a new rubber gasket used, this is simply not true.  We have contacted **************** to determine the nature of the complaint and he agrees we serviced his transmission.  **************** current concern is a vibration or shifting issue, the vehicle will need to be brought to our facility to diagnose any issue.  There is a warranty on the drive shaft should that be the issue.  **************** has agreed to drop his vehicle off 1/12/23 for examination.

  We believe this complaint to be resolved.

   

  Sincerely,

  ******'s Transmissions and Engines