Complaints

This profile includes complaints for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Transformco

  5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

  
• 

  Transformco

  1005 Commerce Ct (LAKE) Buffalo Grove, IL 60089

  
• 

  Transformco

  5500 Buckeystown Pike Ste 700 (FREDERICK) Frederick, MD 21703

• 

  Sears

  1040 Annapolis Mall (ANNE ARUNDEL) Annapolis, MD 21401

• 

  Transformco

  7900 Governor Ritchie Hwy (ANNE ARUNDEL) Glen Burnie, MD 21061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment with Sears Home Services (SHS) to repair my oven. The first appointment was 1.31.25, which they cancelled. I was gone for 15 days. A repair tech came on 2.21.25 to access the problem. He misdiagnosed the issue and ordered the incorrect part **************************** The part was mailed to my home. Another repair tech came on 3.3.25 to complete the repair and realized the first ****** misdiagnosed the problem and the 2nd tech ordered the correct part (Range Safety Thermostat) & took the ************************** The cost of the 2 parts had different prices. The ************* was $148.77 (including tax) & the Thermostat was $20.65 (including tax). I was told by Tech #2 that my credit card would be credited for $128.12 within 14 working days. That didn't happen. The second part arrived at my home, in the meantime. I then had 5 appointments to complete the job. All 5 appointments were cancelled by ***. I ultimately hired another company to complete the repair. The appointment situation was a joke. I then called to see why I hadn't gotten my refund of $128.12 and was assured that I would get it in 14 working days. I did not get it. I called again today and received the same assurance but have no confidence that it will happen. The service ****** would not provide me an email to confirm the refund or even our conversation. I would like the BBB's help to obtain my refund and grade down the service of this company. I have original documents if they are needed.

  

  Business Response

  Date: 04/16/2025

  Please see the attached response.

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the middle of February I called Sears to fix a problem with my refrigerator. The first visit the ********** told me the fridge needed a new fan, which was ordered. When the part came in a second ********** showed up to install it, the newly installed fan did not fix the fridge and the second ********** said it was a board issue . The board was then ordered and installed by a third **********, again with negative results. A 4th visit by the same ********** who said it needed the electric board, told me that the problem couldn't be fixed and that the monies spent would be reimbursed within 30 days. I needed a new refrigerator . 30 days came and went and after numerous attempts to contact Sears, they told me I had to return the parts at my expense to move along the refund procedure. Two days after sending back the perts left here by their **********s, they asked for more info in regard but did not tell me what additional info they needed. I feel the runaround is an attempt to give up the process of refunding the money owed to me

  

  Business Response

  Date: 04/21/2025

  April 21, 2025
  
  Customer Relations
  **********************
  *********************
  *******, *******; 60611
  
  Re:  23150083 ****** *******
  
  Dear BBB Customer Relations:
  
  We have completed the investigation of Mr. ******** complaint regarding non receipt of credit for his canceled service order.
  
  After reviewing *********** complaint and our records, we contacted customer service and were informed that as of April 04, 2025 credits totaling $513.80 have been issued back to the original form of payment. Since we were able to confirm that ********** has been credited accordingly, we have closed our files.
  
  We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
  
  Sincerely,
  
  Ema C
  Regulatory Specialist,Regulatory Complaints
  Transformco LLC
  imx integrated member experience
  

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a Sears Protect Appliance Plan (Effective 12/13/2024) with Air condition and Heat tune-up. On 3/25/2025 I call for an Air Condition tune-up appointment. I was told we don't have that coverage. I explain that was the reason for we took the Sears Plan. After calling other phone numbers, I was told that we had the coverage and was given a Case Number:7905126. Email received as 3/26/25 @3:39:44AM Subject Heating/Cooling Tune-up Request. Stating $100.00 in place of the tune-up. I call Sears: I want tune-up, no money. Claim #****** (email received 3/26/25 @3:44:24AM. Stating Non-Sourced selected to perform the repair on our Air Conditioner, and is scheduled to arrive on 3/26/25. Call ************ to change date. NO ONE CAME (We have cameras and we were home most of that day. Another email came 4 minutes after the above came stating ***************** Provider (3-5 days to update.I Call a number of times and was told I have no pending service. I told Sears I want to terminate Sears Protect Plan and was told I can't unless I pay a fee and something else. We have paid about $267.45 into the plan.

  

  Business Response

  Date: 04/17/2025

  BBB Customer Relations
  **********************
  **************************************************************
  *******, *******; 60611
  
  
  April 17, 2025
  Re: ***** ********
  Reference Number: 23147626
  
  
  Dear BBB Customer Relations,
  

  We have completed the investigation of Mr. ********* complaint due to service delays and no shows for his air conditioning tune up.
  

  When we received the complaint, we forwarded it to Sears Protect Home Warranty team for review and to contact Mr. ******** for assistance. The team spoke to him and confirmed that a check has been issued for the full plan refund in the amount of $267.45. This covers the 5 months paid into the plan at a rate of $53.49. He was advised that he should receive the refund check within the next 7-21 days.  Should he has any additional question or concerns he can contact them via email at *****************************************************************  In interim, since Mr. ******** had been contacted and his concerned had been addressed we have closed our file.
  

  We apologize for any problems or frustrations Mr. ******** may have experienced with Sears Home Services.We do value our customers and strive for their complete satisfaction including a reasonable resolution of any complaints or problems whenever possible.
  
  
  
  Sincerely,
  
  ***** ******
  Regulatory Complaints Specialist
  Email: ******************************************************************************************

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a Sears Home Services customer. Ive been unsuccessful in having ********************** honor their service agreement with me. I contacted Sears in December 2024 to repair my dishwasher that was covered under the service agreement. Technicians from Sears made numerous visits from December 2024 through March in attempts to repair my dishwasher. They were unable to repair and I was told that I would be getting a replacement dishwasher and would receive information regarding that within 3-10 business days. Since that time *** received nothing and have been unsuccessful with getting any resolution through customer support. Its now going on 4 months and Sears has done nothing to replace my appliance.

  

  Business Response

  Date: 04/14/2025

  April 14, 2025
  
  
  Customer Relations
  ******* **********************
  ****************************************************************************************************************
  
  
  Re:  ********* *******
         File Number  23138383
  
  Dear BBB Customer Relations:
  
  We have completed the investigation of Ms. ************** complaint regarding the delay she encountered in attempting to have her ******* branded dishwasher repaired.      
  
  Our records indicate that Ms. ******* has a Sears Protect Home Warranty covering his dishwasher.   Due to parts not being readily available to repair the dishwasher, Ms. ******* was authorized to receive a replacement dishwasher valued at $809.10 on March *******.  She was emailed the replacement code to shop for the replacement dishwasher on our website using the authorization code she received.    In the interim, since we have provided Ms. ******* with a resolution and are only pending his ordering the replacement dishwasher, we have closed our file.  
  
  We apologize for any problems or frustrations that Ms. ******* may have experienced with Sears and we appreciate the opportunity to address this matter.   
  
  Sincerely,
  
  ***** ********
  Regulatory Complaints Specialist
  ********************************************************************************

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23138383
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 04/16/2025

  April 16, 2025
  
  
  Customer Relations
  ******* **********************
  **************************************************************
  ***********************
  
  
  Re:  ********* *******
         File Number 23138383
  
  Dear BBB Customer Relations:
  
  We have completed the investigation of Ms. ***********************         
  
  Upon reviewing her rebuttal, we contacted the warranty team to assist.  Ms. ******* will be contacted by the warranty team via email within ***** hours with the next steps regarding the replacement.   
    
  We appreciate the opportunity to address this matter.   
  
  Sincerely,
  
  ***** ********
  Regulatory Complaints Specialist
  ********************************************************************************

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23138383
  
  I am rejecting this response because:
  Good afternoon,
  I am writing in response to your recent request and action taken regarding the above referenced complaint. My case has been closed, however, I was unable to provide a response to the action taken by Transformco. My response is as follows:
  
  Transformco has provided me with correspondence on 4/16/2025 indicating that they would be mailing me a check for $910 to replace the dishwasher (with receipt in ***** business days). As of today this check has not been received and the ***** business days window does not close until May 5/6/2025. Since Transformco has not been fully cooperative and complaint with their home services agreement, I am requesting that this case remain open until receipt of such.
  
  Thank you for consideration of this issue.
  

  
  

  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/19/2024 Sears service technician call to service refrigerator which required a new compressor.He did suggest different options to replace the compressor or purchase a new refrigerator,He also made me aware that if he replaced the compressor there was no quarantee how long it will last.I decided to purchase the LG compressor.The technician ordered the replacement.After further thought I decided to purchase a new *************** January I received an email or text from Sears stating I needed an additional part at my expense.I received the compressor at my residence,I had to wait for the other part.After the second part arrived Sears contacted me to set up the service.I contacted Sears to cancel service I decided to buy a new refrigerator.On 12/19/2024 my **************** credit card was charged ******.I contacted Sears to pickup and return both parts but I was informed that would be my responsibility.This became a customer service nightmare.I eventually shipped both parts on 2/3/2025 to ******* IL.I received confirmation that it was delivered on 2/4/2025 at 8:54 ***** of March 29 2025 I have not received a credit of ****** to my credit card.I have contacted Sears Recovery 75 times to get my refund I was told it would take 7-21 days to process, I continued to call on a daily basis every call I kept getting extension now Im getting a voice recording and they are no longer available.Please assist me with recovering my refund.

  

  Business Response

  Date: 04/07/2025

  Please see the attached response.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28, 2025, I had an appointment with Sears Home Services to inspect my range hood fan. The technician ordered a fan motor and motor capacitor and I prepaid $966.12 on this day as the estimate for the work and I needed to prepay in order to order the parts. On February 6, 2025, the technician returned and installed a capacitor that resulted in the fan being operational again and did not need to replace the fan motor. The technician gave me the updated invoice and total of $301.25 for the capacitor and labor and the technician took the new fan motor with him and did not perform any labor on my fan motor. I called on February 13, 2025, they agreed that I was due a refund of $664.87 and said they would submit a request to billing for refund and could take up to ***** days to get my refund. They mentioned that refunds are not automatic and require the customer to call and request. On March 5, 2025 I called for a status and I was told that I was due a refund and that the last associate did not submit the request correctly. The associate told me that they would submit the request appropriately and would get a response in a couple of weeks. I called again on March 19, ******************************************************************************************************************************************* within 7 days with a response and that I should get my refund soon. It is now March 29, 2029, 51 days later and I have not received my refund. These are unfair business practices. I just want my refund.

  

  Business Response

  Date: 04/16/2025

  April 16, 2025
  
  Customer Relations
  **********************
  *********************
  *******, *******; 60611
  
  Re:  23132068 **** ******
  
  Dear BBB Customer Relations:
  
  We have completed the investigation of Mr. ****** complaint regarding non receipt of credit for returned parts.
  
  After reviewing ********* ******** and our records, we contacted our service department and were informed that on April 16, 2025 a credit in the amount of $664.87 was issued back to the original form of payment. Since we were able to confirm that ********* has been credited accordingly, we have closed our files.
  
  We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
  
  Sincerely,
  
  Ema C
  Regulatory Specialist,Regulatory Complaints
  Transformco LLC
  imx integrated member experience

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for them to come and service my lawn tractor on March 27, 2025. In an email it said ****** would be coming between 8am-10:11am. No one showed. I tried calling them and AI answer and could not help me. By the afternoon they changed the email to them coming between ********** explanation. This is not the first time they did this. I am furious that I am unable to talk to a human.

  

  Business Response

  Date: 04/08/2025

  April 8, 2025
  
  
  
  Customer Relations
  ******* **********************
  **************************************************************
  ***********************
  
  
  
  Re:  **** ********
        File Number 23126058
  
  
  
  Dear BBB Customer Relations:
  
  
  
  We have completed the investigation of Mr. ********* complaint regarding the delay he encountered in having his Husqvarna branded tractor repaired.  
  
  Our records indicate that Mr. ******** does not have an extended warranty covering his tractor. We were able to send a technician to his home on April 7,2025.  The technician noted: Lawn mower/tractor will not start - no power - Verified battery and ignition system.  Customer compared ********************** cost to a new appliance and chose replacement - Prefers a new unit over repair.
  
  With that said, since no further assistance/repair is needed, we have closed our file.
  
  We apologize for any problems or frustrations that Mr. ******** may have experienced.  We appreciate the opportunity to address this matter.    
  
  
  Sincerely,
  
  ***** ********
  Regulatory Complaints Specialist
  ********************************************************************************

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Someone finally show up and repaired my tractor.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7 I prepaid $640.16 to Sears for a Refrigerator repair (receipt attached). The part was ordered, and the repair appointment was scheduled for 2/20. On 2/20 the repair person informed me that he was unable to do the repair and issued me a receipt (attached) and told me that I would get a refund. I have contacted the 800 number several times where I was informed that I would receive a refund. I never received a refund. On 3/20 I sent an email documenting the issue and I never heard back. It is clear that I am owed a refund but Sears has been totally unresponsive to my requests. So, I am hoping that the BBB can assist me with getting the refund. Thank you.

  

  Business Response

  Date: 04/16/2025

  April 16, 2025
  
  Customer Relations
  **********************
  *********************
  *******, *******; 60611
  
  Re:  23119871 ***** *********
  
  Dear BBB Customer Relations:
  
  We have completed the investigation of Mr. ********** complaint regarding non receipt of credit for his canceled service order.
  
  After reviewing Mr.********** complaint and our records, we contacted our service repair department to archive the order in question. Once completed, we were able to determine that due to Mr. ********* submitting a chargeback with his financial institution, Mr. ********* needs to provide a letter of determination from his financial institution stating that the dispute has been dropped. Until such information is provided, we are not able to issue credit. This ensures that a double credit in not issued. We welcome Mr. ********* to send the requested information to the following address:
  
  ************************************************************.
  
  Once we receive the requested information, we will move forward with the concerns brought forth in Mr. ********** complaint. At this time, we have closed our files pending the requested information.
  
  We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
  
  Sincerely,
  
  Ema C
  Regulatory Specialist,Regulatory Complaints
  Transformco LLC
  imx integrated member experience
  

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a warranty claim for my washing machine with sears *************). At this point I am being scammed, as sears is making no good faith attempts to replace my washing machine. On 3/1/25; 3/10/25; and 3/22/25 I was promised delivery of my washing machine. All of the three scheduled dates were part of Sears deception to not delivery my washing machine. On these dates the delivery company informed me that the washing machine was not provided to them by sears to deliver. Sears did not have the decency to inform me of their lack of providing the washing machine to the delivery company. In addition to filing the claim, I spoke to ***** ***** ****** Valero, and skylor who all gave me problems to provided a washing machine that paired with my drying machine. This was another antagonizing tactic of sears to prevent delivery of my washing machine. Since I have filed this claim (February 2, 2025) I have been spending no less that $20 per week on laundromats, as well as dry cleaners due to some clothing that needs to be placed on delicate cycle. During this time four small children began to get rashes from the clothing, causing to have to switch to a laundromat even further away (more inconvenience). Furthermore on these three deceptive delivery dates I had to pay babysitters for four small children. At this point I have been past the point of inconvenienced, I am being robbed. If sears cannot provide to me my replacement washing machine that I am entitled to as a paying customer of their warranty I am herby recommending and demanding that sears close down immediately. Furthermore if sears is not going to provide me with my washing machine the New York State Attorney General and ************** Department of Consumer Affairs needs to be notified immediately to prevent scandals of others and stop this behavior of sears. I need to speak with the director of Sears warranty section to facilitate getting my replacement washing machine delivered.

  

  Business Response

  Date: 04/08/2025

  April 8, 2025
  
  
  
  Customer Relations
  ******* **********************
  **************************************************************
  ***********************
  
  
  
  Re:  ****** *****
         File Number 23111256
  
  
  
  Dear BBB Customer Relations:
  
  
  
  We have completed the investigation of Mr. ****** complaint regarding the delay he encountered in having his GE branded washer delivered.
  
  Our records indicate that Mr. ***** has a Sears Protect Home Warranty covering his washer. He was authorized a replacement washer valued at $761.99.  According to our records, Mr. ***** received delivery of his replacement washer on April 4, 2025.
  
  With that said, since we authorized for Mr. ***** to receive a replacement in accordance to the terms and conditions of his coverage, we have closed our file.
  
  We apologize for any problems or frustrations that Mr. ***** may have experienced.  We appreciate the opportunity to address this matter.    
  
  
  Sincerely,
  
  ***** ********
  Regulatory Complaints Specialist
  ********************************************************************************

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sears Home Improvement was called to fix a problem with the lighting in my refrigerator. They came on 12/10/24 and gave us a quote which included $104.46 for the part and an additional $477.85 for labor and taxes. We initially accepted the quote and $536.86 was charged to my credit card. I called the next day to cancel the repair as this was too much to pay for a light being out in a working refrigerator.They did not return to our home or install the part needed. The part was delivered and we were able to install it ourselves. I called to request a refund excluding the cost of the part. ***** agreed that they had not serviced our refrigerator, and they would submit for a refund of $432.40.I have called repeatedly, each time spending 40 - 60 minutes to secure this refund. Each time I am told that they are escalating my request and that someone would call me back. I initially called in Dec. 2024, 1/15/25, 2/4/25, 3/6/25. I have not received my refund for service they did not provide, nor a return call, or email. I am unable to get a response other than they are escalating my request. I need help getting this money refunded to me.

  

  Business Response

  Date: 04/11/2025

  Please see the attached response.