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Business Profile

Internet Services

Hostway.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Hostway.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hostway.com has 8 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my deep frustration and outrage regarding the handling of our account by ********. For the past two years, my small business has relied on your platform, but recent developments have put us in an untenable position. After ********'s partnership with ******* and the subsequent launch of the **************** program, we were blindsided by an alarming discrepancy: ******** reported nearly three times our actual sales, resulting in Parafin withdrawing over three times the expected amount from our business account. This reckless overreach has caused our account to be overdrawn, jeopardizing our ability to pay our dedicated team and incurring late fees on other critical bills. I reported this alarming issue to Hostaway on November 21, and despite the promise of an investigation, it is now December 10, and the situation remains unresolved. I have sent five emails and have yet to receive any meaningful response. ***** ******, the lead point of contact, has been unresponsive, and despite assurances from supervisor **** ******* that I would receive updates, I have heard nothing. This lack of communication and accountability is unacceptable and is causing severe harm to our business. Immediate action is required to rectify this situation before it spirals further out of control.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For three weeks now, all Hostway email sending IP addresses have been blacklisted/blocked by *****. I have 4 accounts at ********************** (****************, **********************************, **********************, and ******************). All four accounts have been affected by this blockage and I literally cannot do business if I cannot email my clients. I demand a full refund of all fees paid to Hostway for these accounts, and damages equal to what it is going to cost me in time and money to move all these accounts to a new hosting company. I have been a hostway customer since 2002, but this is literally the last straw.

    • Initial Complaint

      Date:10/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After a call with a Hostaway agent, I was told to sign up and cancel anytime. I signed up but I canceled the day after, which is 3 days prior to receiving the service. I sent email requesting a refund, they refused. I should have listened to literally tens to hundreds of bad reviews about hostaway telling me exactly the same thing, they only are after having you sign up. I think the bigger question is, why nothing has been done to stop them.

    • Initial Complaint

      Date:04/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Hostway, a web hosting company, for deceptive billing practices and harassment tactics.*Background:For decades, I have been a loyal customer of **********************, utilizing their web hosting services. However, in recent years, I have experienced a concerning decline in their service quality while they simultaneously increased their annual fees.The provided email service was outdated and lacked proper security measures, leaving my inbox vulnerable to a constant influx of spam emails, including a significant amount of pornographic content. The sheer volume of spam messages severely hampered my ability to receive legitimate emails due to the limited mailbox size offered by Hostway.*Deceptive Fee Increase:There was an option on the Hostway website to increase the mailbox size, but it only offered a minimal increase and made no mention of any associated fees. Despite the lack of transparency, Hostway charged my credit card $25 the following month without my authorization.Dispute and Harassment:*Upon contacting Hostway to resolve this unauthorized charge, they refused to issue a refund. Consequently, I closed my account and disputed the charge with my credit card company. Fortunately, the dispute was ruled in my favor.However, Hostway has since resorted to harassing me through multiple emails, falsely claiming that I owe them $25 and threatening to report me to collections. These tactics are not only misleading but also constitute harassment.I have attached a copy of the most recent email from Hostway for your reference.Thank you for your time and attention to this matter.

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction - 3/10/2024 Amount: $129.50 I cancelled a service with the business but they continued to charge me. I called them to get a refund but they would only give me a partial refund. I have not used their service because the service I was using was for a company that dissolved on 2021. I had called to cancel the services approximately about 2-3 years ago. I never received a confirmation of the cancellation, and I know I spoke to their chat support. In addition, I know I spoke to someone about the charges but they are reporting that they have no records of such. They are stating that was never done, and do not want to refund me the $129.50 that I am requesting. Technically they charged me wrongfully since Feb 2022 - for more charges but at this moment I just want to deal with the current charges (last 90 days) since it was done on 3/10/2024. I have also escalated this issue with my BANK, and it is under dispute. See emails below sent -Date: Tue, Apr 2, 2024 at 12:25PM Subject: Fraudulent Charges - ********** To: <********************************>, <********************************>Hello,I am reaching out to resolve fraud charges to my account from **********************. I would like to get a response from your representatives in regards to charges that have been done to my credit card wrongfully. Back in April 2021, I reached out to Hostway to cancel my account, and other services to stop the charges. See reference number below. Unfortunately, nothing was done and I have been charged for services since. Today 4/2/2024 I called once again, and requested for a second time that the account be cancelled and to stop charges to my account. I also requested for a refund for the charges done fraudulently to my card on 3/10/2024.I am reaching out to Hostway, for a refund for services charged from February 2022 to March 2024. Hostway has been using a credit that is no longer active, and they do not have an authorization from me, nor an updated credit card to make the charges. Hence these charges have been made wrongfully. I am reaching out to you so you can refund these charges, and resolve the issues.Please refer to the conversation had today with your representatives - Reference# ******* ************************ Department Manager - ************ await a response within a reasonable time.Regards,***************************** ---------- Forwarded message ---------From: Hostway Technical Support <********************************>Date: Sat, Apr 10, 2021 at 7:02PM Subject: How would you rate the support you received?To: ***************************** <*********************>

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid a inicial fee and were promissed that we could test the system.Later we were informed there no soluction and said we could cancel the contrat and ask for a refund.They are not giving the refund back.This is abusive sale. They promissed everything and in the end most was not possible.They even promissed the refund and are not giving it

    • Initial Complaint

      Date:11/27/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hostaway is an awful start up! I do not get the support we need even though we pay our monthy dues. I am a managent company and the staff deleted 1 of my listings which had the financials, automations, and calculations. I have been trying to speak to management for 1 week now with no response. They screwed up and no one is stepping up to help. I have to report financials in 3 days to my client but have no support. This is my business and my name on the line here.

    • Initial Complaint

      Date:03/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There has been a credit amount on my account for more than 5 years. When it comes time to renew my annual subscription (under $20.00), I get the run araound from these people about applying what is due to the open credit. They have had NUMEROUS excuses. Nontheless, if you goto to their site to pay, and select Pay Now, there is nothing due. You can see that Current charges is .00.So, I leave it. Bu, then, I start getting harrasing reminders, and twice in the past they have shut down the domain for non payment. They need to apply the outstanding credit to the current amount due and mail me a check for the difference so that the credit amount zeros out. I am seeking a billing adjustment and a refund

    Hostway.com is NOT a BBB Accredited Business.

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