Reviews
This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 491 Customer Reviews
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Review fromDanielle D
Date: 04/25/2025
1 starLiterally the worst experience. We paid $8,000 for carpet in 4 bedrooms. We told the sales guy we have dogs and teenagers so we bought what he told us was stain proof/resistant carpet. This is not at all the case as weve had the carpet for just over seven months and it already has several stains and we take shoes off, shut doors so dogs cant get in, and we dont eat or drink in bedrooms. Its cheep carpet that holds the stain. The exact opposite of what we were told! We called our salesperson to put in a warranty claim. He sent us to an 800# which is an outsourced group that barely speaks English. Called 3 times now, left messages on voice mails and no return call. Texted the sales guy again and no response. In addition they didnt measure one of the rooms correctly so cut the carpet short by an entire strip. Then they put down a strip of separate carpet leaving an unsightly seam. So unprofessional. We had ordered hard wood for our closets. They kept scheduling installation then canceling because they could not source the materials. According to them! Isnt this a carpet/flooring company? Why cant you source materials youre selling? We want what we were promised. We were told if the carpet stains it will be replaced in the first year! Empty promises and potentially a scam of a company.Review fromLaura D
Date: 04/21/2025
1 starLaura D
Date: 04/21/2025
Do not use 50 Floors. Workers were 2 hours late and now say they can't finish job today. Contract did not account for glued down floors (being removed), nor for the fact that there are no baseboards in closet, so they can't finish with corner round. I had to pay the balance before they started working today. The floor itself, though LV, is cheap and thin. The "underlayment" is plastic sheeting from **********. When i asked for the managers phone number the worker said there isnt one and that he has to call customer service just like everyone else. When i complained to management I was accused of "hovering". I will NEVER use 50 Floors again.
50 Floor
Date: 04/23/2025
We're sorry to hear about your recent experience and appreciate you bringing these concerns to our attention. We have forwarded your feedback to our management team for review and follow-up. Our goal is to ensure that every customer receives a professional installation experience, and we take your comments seriously as part of our ongoing efforts to improve. Thank you again for sharing your concerns.
50Floor
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Review fromCindy S
Date: 04/19/2025
5 starsCindy S
Date: 04/19/2025
Thanks LL flooring, I had a good experience w 50 floors.50 Floor
Date: 04/21/2025
Thank you so much for your 5-star review! We're glad to hear you had a positive experience with 50 Floor. Our team works hard to provide quality flooring and excellent service, and its always great to know we delivered. If you ever need anything in the future, well be here to help!
50Floor
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Review fromPamela N
Date: 04/08/2025
1 starPamela N
Date: 04/08/2025
Very disappointed in 50Floor 1] 1st visit team here 3 hours and no work done because they realized they did not have enough carpet for loft room and stairs and thought sleep number bed was waterbed. 2) Second visit team installed carpet in loft but still not enough for stairs and left a gap at top of stairs serious tripping hazard. 3) Final visit team installed finally after at least 10 days and me having to track down install date and stairs were done finally. I am happy for the most part with the installs although I see a few seams that I may need checked outmy frustration is with the lack of help from management recognizing the salesmens serious issue in sizing and causing all the delays and not offering compensation. They claim because my original estimate was severely shorted. Hard to believe because I had other estimates with lower prices but I chose 50 floor because of better reviews. Their serious mistake should not cause me so much stress and scheduling multiple days for install without some compensation.50 Floor
Date: 04/10/2025
We're truly sorry to hear about your experience and appreciate you taking the time to share it. What youve described is certainly not the smooth, process we aim to provide, and we understand how frustrating these delays and miscommunications must have been for you.
At 50 Floor, we take concerns like yours seriously, which is why a member of our Corporate Experience Team has already reached out and left you a voicemailwe would appreciate the opportunity to speak with you directly to further discuss what happened and explore how we can make this right.
Were proud to have earned the trust of thousands of customers across the country, and we work hard to uphold our reputation for quality products and service. Your experience is concerning to us and clearly fell short of the high standards we strive to maintain.
Please feel free to call us back at your conveniencewed truly like the chance to connect.
Respectfully,
50Floor
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Review fromNancy R
Date: 03/28/2025
1 starNancy R
Date: 03/28/2025
So many lies. Deceptive tactics. Always promising me I will get back to you. Thank God I didn't put any money down. Stay away from this company. This salesman told oh we can change your interest rate on the backside. *******. SALESMAN WOULD NOT GET BACK YO ME IN TIMELY FASHION. SOMEONE NEEDS to take them down. I kept getting promises but not answers.50 Floor
Date: 03/31/2025
We take concerns like yours seriously and appreciate you bringing this to our attention. Our corporate management team has been made aware of your experience and will be reaching out to discuss your concerns in further detail. If there is anything additional youd like to share in the meantime, please feel free to contact us directly at ************.
Respectfully,
50Floor
Review fromKubini K
Date: 03/19/2025
1 starKubini K
Date: 03/19/2025
Terrible, Terrible, and Terrible! I made a down payment for an installation at the end of January 2025 and scheduled install for early to mid March 2025. At this point, everything was running smoothly. On March 18th, the installers arrived, I showed where the new flooring is to be installed, and all seemed well. However, when the installer begin to measure for the cover type molding to connect where existing carpet ended with a metal strip covering the vinyl, they only had 3 strips about 8 feet long each to connect the new wood-like flooring with the carpet. According to the installer, I needed at 3 more strips. I contacted my 50 Floor Salesperson and he told me that his (salesperson) measurements were correct. However, after my phone call, hours of waiting, I explained to him that 50 Floor either supply the additional strips or refund my money. The sales person texted me that he would contact his management. I called the toll free number on 3/18 and 3/19 and was told no management was available and would call me back. Don't hire this company. Now, the salesperson won't answer. I'm disappointed, however, I'm not giving away nor walking away from my hard earn money. I'm going to every business review site to express my disgust and frustration, and this is just the beginning.50 Floor
Date: 03/20/2025
We sincerely apologize for the frustration and inconvenience you've experienced with your flooring installation. We understand how important it is for every detail to be handled correctly, and we regret any miscommunication regarding the necessary materials. We see that an appointment has been scheduled for 3/22 to address your concerns, and we appreciate the opportunity to make things right. If you have any additional questions or need further assistance, please dont hesitate to reach out. Thank you for bringing this to our attention.
Respectfully,
50Floor
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Review fromIDA B.
Date: 03/12/2025
3 starsIDA B.
Date: 03/12/2025
My kitchen floor still squeaky, and I was told that they would fix that when they did the floor. I have called and still have not heard from anyone. So my suggestion is don't pay before you have checked and are satisfied with everything.50 Floor
Date: 03/14/2025
Thank you for your feedback. We understand how important it is for your floors to feel just right, and were sorry to hear youre still experiencing squeaks. While we do our best to minimize floor noise during installation, we can't always guarantee that existing subfloor issues will be fully resolved. That said, were looking into this and will be checking with our installation team to see if anything further can be done within our scope of work. In some cases, addressing persistent squeaks may require the expertise of a licensed contractor to assess the subfloor structure. We appreciate your patience as we review this matter.
Respectfully,
50Floor
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Review fromCindy M.
Date: 03/08/2025
5 starsCindy M.
Date: 03/08/2025
Our floors turned out beautiful! We are very pleased with the installation process. The workers were very professional and neat. They cleaned up and didnt leave any mess. The salesman, ********, was extremely helpful and very knowledgeable with the color and type of floors would be best for us. We are very happy with the entire project.50 Floor
Date: 03/10/2025
Thank you so much for your wonderful review! Were thrilled to hear youre loving your new floors and had such a positive experience with both our team and ********. We take pride in providing professional and tidy service, and were glad it made a difference for you. If you ever need anything in the future, don't hesitate to reach out. Enjoy your beautiful new floors!
50 Floor
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Review fromJoe L.
Date: 03/07/2025
4 starsJoe L.
Date: 03/07/2025
The guys did a nice job installing the carpet, but there was like no connection between us hard to talk to Thats the only thing I didnt like.50 Floor
Date: 03/10/2025
Thank you for sharing your feedback! We're glad to hear you were happy with the carpet installation. We truly value communication with our customers, so were sorry to hear that it didnt feel as connected as it should have been. Your input helps us improve, and well definitely work on enhancing our communication moving forward. If theres anything more we can do for you, please dont hesitate to reach out!
50Floor
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Review fromBrenda C.
Date: 03/05/2025
5 starsBrenda C.
Date: 03/05/2025
I am very pleased with our floors installation. From the sales pitch to installation everything went well. The crew that did the installation was fantastic. I would recommend 50 Floors to friends and family.50 Floor
Date: 03/06/2025
Thank you so much for the wonderful 5-star review! ?? We're thrilled to hear that you're pleased with your floor installation and that everything from the sales to the installation went smoothly. It's fantastic to know that our crew left such a positive impression! We truly appreciate your recommendation and look forward to helping your friends and family with their flooring needs. If you have any questions or need further assistance, dont hesitate to reach out. Enjoy your new floors! ??
50Floor
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