Complaints
This profile includes complaints for The Coca-Cola Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been ordering custom Coke products for over 9 years. My previous purchases included a name that was already approved therefore it was no reason for me not to think my recent purchases was going to be initially denied. Once I called to discuss, the representative confirmed that my secondary names were approved before and she was going to get it approved so that I could move forward with my order. I received the email confirmation that I may go back and place my order again for the two custom cans to be completed. I called back to confirm that I was not goi g to be charged another $9.99 since they approved of one of my custom can. I was advised that I had to pay another $9.99 if I wanted my initial two custom can order to by fulfilled. This makes absolutely no sense when all three custom cans should have been approved. I am asking for the $9.99 to be refunded back to me since there was nothing added or changes from my initial order and I already paid the $9.99 shipping cost. Original order number **********
Business Response
Date: 08/29/2024
Thank you for sharing details of your experience, ********. After looking into this, we refunded the shipping on order number **********. ************Customer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order on monday 8/19/2024. the order was personalized coke cans and a gift bag. I paid for overnight shipping due to the order being a birthday gift. the birthday is on sunday 8/25/24. i received an email alerting me that my order was delivered 8/21/24. ***** arrived and left my package but only left the gift bag. I checked my email and noticed there was 2 different tracking numbers provided. I checked the tracking for the coke cans and tracking shows that the package is in transit but shows a scheduled delivery date of next week wednesday 8/28/24 (not next day). I called contacted coke consumer care via phone and I was told that someone would get back to me in a couple of business days. since the birthday is coming up soon, cant afford to wait "a couple of days" for a response. I contacted ***** and I was told that the package was sent out "GROUND" and not "NEXT DAY". I attempted to pay to have it rerouted and upgraded to "NEXTDAY" but I wasnt allowed to, ***** said it has to be done by the shipper. I then received an email from coke with a refund for the NEXT DAY shipping I paid for. the problem isnt the money for the shipping. the problem is getting the package on time. me receiving the package after 8/25/24 is pointless. I dont need the package after 8/25/24. instead of someone contacting me telling me " dont worry we will contact ***** and have it rerouted "NEXTDAY" OR " dont worry we will re ship a whole new order and get the shipping right this time. (there is still time to receive the order on time) I instead get a email with a refund for the shipping I paid. that doesnt fix cokes mistake. since nobody was able to help me and the days are now crucial, I placed a whole new order and once again paid for NEXTDAY shipping on 8/21/24. the first order is now irrelevant since it wont be delivered until next week. now I had to pay double in an attempt to receive my order. i havent even received notification for the 2nd order.Business Response
Date: 08/23/2024
Our sincere apologies for the problems with getting this resolved. We truly appreciate the consumer's loyalty. We see that we have also received a direct email from the consumer this week. A member of our specialist team will be reaching out directly to the consumer to come to agreement on a resolution and request some additional information since it seems there may have been an additional purchase since this issue began. ********Customer Answer
Date: 08/24/2024
Complaint: 22185446
In still waiting for contact and i have yet to receive it.
Sincerely,
*************************Business Response
Date: 08/26/2024
Thank you for sharing the message from ************************* regarding Cokestore.com orders. We have looked into his orders and appreciate the opportunity to respond. Unfortunately, the orders were not shipped with the selected shipping method and this resulted in the orders arriving past the expected delivery date. We apologize for the inconvenience and have notified the managers of this error. We have processed full refunds on both orders.Initial Complaint
Date:08/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We visited World of Coca-Cola on 4/28/2024 at 4pm. Prior to entering we asked if all of the exhibits were open until closing or 6pm. The #1 on my family list was to take a picture with the Coke Polar Bear, but were turned away at 5:15 and were told you were shutting down for the night. We communicated we were told all exhibits were open until 6 and there were no signs that stated this specific exhibit closed early. I requested the ability to come back the next day or a later time or allow us to take a picture . We were told no and it was up to their discretion to close at anytime. I don't believe it was The World of Coca-Cola intention to mislead customers but as you can understand this is an issue. When you pay $72 to enter and were mislead is a high concern. I have emailed The World of Coca-Cola with on 3 different times and they will not respond. so I had to resort to making a public complaint. I would like the ability to come back and have ********* honor their stated and written offering. Thank you *************************Business Response
Date: 08/06/2024
*****, thank you for sharing additional details of your experience at World of Coca-Cola with us. Please look for an emailed response soon. You may want to check your junk email box in case it lands there. ************Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 31st 2024, April 17th, and April 28th Products - 1 - ********** Fairlife 26g Protein Milk Shakes Chocolate 12 count and 2 ********** Fairlife 26g Protein Milk Shakes Vanilla 12 count. I've been in contact with you guys several times now and I'm tired of playing cat and mouse games.. I've been consistently buying the products to supplement since I have a weak immune system and usually its good but here recently its been some bad batches. ******, Chunky, and Sour. Sometimes it's a a home run with you guys or a huge MISS.Business Response
Date: 07/08/2024
Our sincere apologies for the problems with getting this resolved. We truly appreciate the consumer's loyalty and repeat purchases. We see that we have also received a direct email from the consumer late last week. A member of our specialist team will be reaching out directly to the consumer to come to agreement on a resolution and request some additional information since it seems there may have been additional purchases since this issue began based on the consumer's desired resolution.Customer Answer
Date: 07/08/2024
Complaint: 21954434
I am rejecting this response because:It's taken a little over a month to get the issue resolved. After the poor communication,lost packages,and the the quality of the product always being a hit or a miss. Just disappointed
Sincerely,
*********************Business Response
Date: 07/08/2024
We are truly sorry for all of the confusion and delay in getting this resolved. Rest assured that your feedback about the product helps us in ensuring quality in the future. We understand the frustration in not having received the promised mailings and we have reached out to the shipper to investigate for both shipments that failed to reach you. Although we understand that you reject our previous message, we will still be sending something to your provided address using a different shipment method.Customer Answer
Date: 07/08/2024
Complaint: 21954434
I am rejecting this response because: I'll accept it when the issue is resolved. Thanks for reaching out so fast **********
Sincerely,
*********************Initial Complaint
Date:06/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Cola,Recently your ********** Directives and FiFo Cooling System refused to participate in fixing marketing pages that were paid for in the total of ********* along with an additional ****** over the total billing history. Lightlife and ******* takes this seriously as does the Uom and Stop and Shop Contract. Please fix the directive.Business Response
Date: 07/01/2024
Thank you for contacting The Coca-Cola Company, ****************. I have shared your details with the appropriate management, and you can expect a response soon. Reference #: 02999981. ************Initial Complaint
Date:06/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 1st I purchased custom made ********* bottles for my father's 80th Birthday party. The website and customer service quoted that they may take up to 5 days to be created, and I have multiple emails stating that the whole process can take up to two weeks. My bottles were shipped May 15th, and arrived May 20th and missed the event. I phoned ********* to get a refund for my purchase as they didn't hold to their promises of delivery, and I was told a manager would call me back. It has been longer than 2 weeks and no one has contacted me. So, I just called again and was told by customer service there is nothing he can do, but that a supervisor would get back to me. I asked him when they would call me back, who would call me back, and what number they would be calling from. He said he had other calls to get too and hung up on me.Business Response
Date: 06/17/2024
Thank you, *******, for contacting The Coca-Cola Company. I have updated your record # 02948795 with the additional details you provided. You can expect a response soon. ************Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I uncovered property damage to my home on 1/25/** from failure of can/container packaging. Seven canned soft drinks completely or partially leaked out their contents, requiring the replacement of a kitchen cabinet which was damaged beyond repair. After contacting ********** I was informed that a small coded number printed underneath the cans was an expiration date after which they did not recommend using their product. There was no clearly labeled information on the container or the boxed packaging identifying this coded number as a packaged on date, expiration or use by date, or any suggestion that the container itself may fail after the printed date. The ********* representative suggested that they did not anticipate customers might store their products beyond the printed dates, and that the cans could have been inadequately coated on the inside to prevent the product from reacting with the metal can, causing microscopic leaks, or that the coating itself may have been dissolved by the product over time. I requested an investigation into the can failures, and filed a claim by phone, ref # **C06M017562, providing all requested packaging information to the representative. A CCMSI claim adjuster visited my home on 2/23/** to document the cabinet damage and inspect the 7 cans. These cans had 2 different codes (NOV2221CPD) and (APR**23CPC). Having received no response, on 3/20/** I reached out to the claim representative and received an email notification with copy of letter dated 2/28/** that they were unable to consider my damage claim because cans were out of date and that is what caused them to fail.I emailed the claims adjuster for CCMSI, ***************************, to please provide additional contact information, and that I wished to appeal this decision to Company officials. I have not received any reply to date. As a consumer I am concerned about inadequate labeling which does not identify a package failure warning, or possibility of dissolved coating contamination.Business Response
Date: 04/10/2024
****, the information you provided has been added to your case #******** with The Coca-Cola Company and shared with the appropriate management. Your case with the Claims Adjuster: Claim #: 24C06M017562 / Adjuster: *************************** *************)Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bad customer service I called like 15 this morning like 1120am on April 5th over and over because they keep hang up on me and I spend money in cola in **** in ******* ** this not the first ti,e this been going on for like 2 months and I lost money like total like ***** and thAT GUY COME BUT. Didnt fix it they only refill it that mess upBusiness Response
Date: 04/08/2024
Thank you, ***** for reaching out and providing the additional details about your concerns you previously shared with us. For your reference, here is your case number: 02898006. You can expect a response soon. ************Initial Complaint
Date:04/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Evey Sprite Zero 16 Oz bottle we buy upon opening it explodes as if someone shook it. We buy 6 packs from ******** Publix or a single bottle from convenience store. It's not just 1 time. I am tired of getting drenched, cleaning the floor or car. I tried to call company only to made to feel stupid. ****** wanted numbers off current 6 pack. I didn't see any. She's saying it's on shoulder in color or clear. Keep tilting bottle. Finally got so frustrated threw bottle across basement. It's not just this 6 pack. It's every Sprite Zero we have ever bought. Asked for supervisor but none available. She said she would send coupons. I will no longer buy ********* productsBusiness Response
Date: 04/02/2024
Thank you for the additional information, *****. I have updated the details for your case # 02894167 and have shared the details with the appropriate management. You can expect a response soon. Thank you. ************Customer Answer
Date: 04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
******* called and irs taken care of
Sincerely,
*****************************Initial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased three cases from CVS (**** N Nappannee St) on Feb 14th. I just opened a new case today (Feb 19th) and the first can was cut in half. Unsure if this happened on the truck or in store. I will attach a photo.Business Response
Date: 02/19/2024
Thank you for sharing the details of your experience, *****. I have passed the information along to the appropriate management and you can expect a response soon. ************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.