Complaints
This profile includes complaints for The Coca-Cola Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertisement! The Coca Cola Company on their soda products advertises Coke rewards and prizes for purchasing. I've purchased several 12 can soda boxes of different flavor varieties such as Sprite and Minute Maid in the last year, and each box has an official code for redemption. To redeem the code on their website you must sign up on for an account which is reasonable, the unreasonable part is being forced to enter your cell phone number to complete the account setup. That should be optional, I did not want to have to give such a large company such sensitive information about me. I've wasted hours trying to figure out where to redeem the official codes, their website has no place for code redemption and their official app advertises being able to scan their products to unlock rewards and being able to enter the code manually but there is no place to do so. I should not have to do research on where to enter codes, if you are going to advertise prizes the redemption page should be readily accessible. I was not able to redeem all the codes I have from the Coca Cola company on their official app or website, so thats money wasted. Please note I've attached just a couple of the codes I could not redeem, this is NOT all of the codes I could not redeem.Highly disappointed!
Business Response
Date: 07/25/2022
Thank you for sharing your concerns with our Coke.com program, ******** We're reviewing and you can expect an email response soon.Initial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought reg coke (6)pk- 7.5 oz at *********************** Rosewood on 6/24/22. On July 4 I served one can to guest. He states it tastes funny, for me to taste. I did and ran to bathroom for it had a poisonous taste. I used mouth wash and hydrogen peroxide to remove that strange taste. Then waited for after affects of that swallow. Nothing so far but with complaint to company, they will not test to see what is in these cans. No compensation offered regarding this.Business Response
Date: 07/13/2022
*****, thank you for the additional details about your experience regarding Case #********. We have shared them with the Bottler and they have a claim #**RH004902 with Sedgwick. Someone from Sedgwick will be reaching out.Customer Answer
Date: 07/13/2022
Complaint: 17557398
I am rejecting this response because: as Sedgwick contacted me, I, in turn, did a complaint to BBB because they stated they will not test this Coke. I want to know what is exactly in this can and unopened cans that could be potentially dangerous and I should not have to pay for testing.
Sincerely,
***** SharkBusiness Response
Date: 07/13/2022
***** - Thank you for the additional feedback. Your information has been shared appropriately and you can expect a response soon.Initial Complaint
Date:06/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 26 I won ****** concert tickets, $1,000 Delta, $500 AirBNB and $500 Uber vouchers to get to the concert. According to the rules the concert was going to be either June 26, 28, or June 30. I was informed to fax a declaration form with all my information within 2 days or my prize would be given to someone else. The next day I faxed my information. I waited a week or so and when I didn't hear anything I contacted them. I got an email stating that I was "approved" and that I would get my travel vouchers in 8 to 10 days and I would be mailed my concert tickets in 2 weeks. To this day I still haven't received my concert tickets and my travel vouchers were sent 3 days ago with the wrong amounts. Delta is $800 instead of $1,000, Uber is $200 instead of $500, AirBNB is the only one that is the correct amount. I have called, emailed, chatted numerous times and I'm always told someone will get back to me. Still waiting and it's too late for any of the concert dates. This has been more trouble than its worth and honestly I'm sorry I won the prize at this point. I don't understand the problem. First they gave me a claim number ******** and today I got a new claim number ********, I'm guessing because now with a new claim number it looks like this problem just started today when in fact it's been going on for over a month!!Business Response
Date: 06/28/2022
Thank you for providing details of your experience with one of our promotions, ******. We have shared this with the appropriate Team and you can expect a response soon. ************Customer Answer
Date: 06/28/2022
I heard this numerous times that I will hear from them soon, hopefully I will this time but I have my doubts!!Business Response
Date: 06/29/2022
******, someone has reached out to you and will reach out again today 6/29/22 at approximately 2:00 PM as you had requested.Initial Complaint
Date:06/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted *********** customer service on three separate occasions in reference to our school's vending machine and price hike. I have made several complaints after my concerns were unresolved and have been promised that a manager would reach out, only to have a rep come in and restock the machines. Since, we have experienced two price increases (inflation cool) increase the price and produce better service. Each purchase has been hot and my inquiries have gone unresolved. Of course school is back to business as usual, so prepare accordingly. Subpar service is simply unacceptable to say we have a business contract.Business Response
Date: 06/23/2022
********, thank you for sharing your experience. We will get this information to the appropriate management and you can expect a response soon.Initial Complaint
Date:06/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried for several weeks to log into my coke.com account in order to play the sweepstakes and donate to the coke charities. I still keep getting the error message I am a "bot". I have contacted coke.com customer service only to get responses like clear your cookies/history, change your password, or use a different computer/phone. I have done all that and I still get the same error message. The coke.com tech department needs to fix my ip address as being a "bot". I have attached screenshots of the sweep I am trying to play and the error I am getting. It is actually offensive for such a message to appear on the screen.Business Response
Date: 06/13/2022
We are sorry for the problems. We have forwarded the information to the appropriate department and will follow up directly when we have a resolution.Customer Answer
Date: 06/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:06/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the evening of June 1st, I contacted ********* for equipment repair. Service call was placed. I contacted again on Friday for an ETA, but everyone was gone. Finally got ahold of someone, I explained my issue and frustration and they passed me to someone else. The problem was they transferred me to an office that was closed. ********* does not have a live person to speak with if you are having equipment issues past business hours. I find that troubling, especially when restaurants that have their equipment are often times open beyond 5:00 PM. I would like ********* to replace all of our equipment because this is now the third call placed within the past month. I would also like ********* to replace the cylinder of CO2 that was lost due to their faulty equipment.Business Response
Date: 06/06/2022
Please let the customer know that the information he provided has been shared with the appropriate management and he can expect a response soon. ************Customer Answer
Date: 06/06/2022
**** notified me stating that management is looking into my claim and will get back to me. That is all I know so far.Business Response
Date: 06/30/2022
*****, we're sorry to hear that the follow up was incomplete. Your additional details are being sent to the appropriate team and, once again, you should expect a response soon. ************Customer Answer
Date: 07/01/2022
I am still waiting to hear back from the appropriate department. As of now, there is no resolution.Business Response
Date: 07/06/2022
***** - we appreciate the additional feedback and apologize for the delay. Your BBB case has reached us at the World Headquarters and your equipment issue must be handled by your local Bottler through which you have an account. They have been made aware and we have requested to have them contact you.Customer Answer
Date: 07/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. The equipment issue has been handled. The customer service issue has not been solved. What I would appreciate from the business is acknowledgment that their customer service is unacceptable. They have on their website to call any time of the day/night if there are any issues. Well, several times, I have called and have gotten the run around, or placed in a call que that leads to a loop. We are a restaurant that serves ********* in the evening. I guess you can not have equipment issues in the evening? I suppose our only option would be to look for a supplier that puts concerns of the customer a priority. I believe that supplier is called Pepsi.
Sincerely,
***************************
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