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Business Profile

Delivery Service

United Parcel Service
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.1

    Average of 2,871 Customer Reviews

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    Review Details

    • Jim F

      Date: 04/26/2025

      UPS out of ******************* delivering to ************ ******** will not attempt to deliver your package but update the status on the tracking that they attempted and them hold it. This is a lie. The delivery location was monitored personally and with video equipment. No attempt to deliver was made. False claims on a package by a UPS employee.

    • Charlene B

      Date: 04/26/2025

      I am so sick of UPS telling me what the delivery window will be, then NOT delivering within the window! Terrible reliability!!

    • Jack C

      Date: 04/26/2025

      The UPS driver delivered my package to ********** mo vs my address over an hr away. This mistake they have made is costing me over $1000. A day. Who's paying and why hasn't it been fixed and here? It's been a week since they screwed up and still nothing. For heaven sakes, get it together..

    • Mandy S

      Date: 04/24/2025

      Need parcel from UPS. Their Email said they would deliver april 23 between 12-4pm. I waited. No one came. I checked every hour and then saw a note saying i missed them after 5pm. HA!Called to reschedule delivery to april 24 between 7-9pm. It was scheduled. Found note on my door saying they already came around 4pm.. I called again to ask why they aren't following their schedules as listed to the delivery time on the tracking number. They say they don't know but will "reschedule" my delivery for tonight since it was delivered ahead of schedule. I wait. No one came! I check the tracking number and it lists as being delivered between 12-4pm april 25! And is the FINAL ATTEMPT! This is an outrage! There is no excuse to have scheduled deliveries if they're not going to follow them and not let people get their packages when they're able to! This is a horrible experience. This package is equipment for my child and i really need this package! But all i am getting is the run around. How is anyone supposed to get their package if UPS just shows up anytime? I wasn't going to be home today which is why i rescheduled the delivery time.

    • Gregory R

      Date: 04/24/2025

      Without a doubt the most useless, incompetent, lazy shipping service I've ever seen. It is impossible to get in touch with them and they do not follow directions in any manner. On this particular occasion I used Amazon, who, for whatever reason chose to use UPS. I've been on the phone for more than an hour trying to grab my package which wasn't delivered because no one read instructions. Absolutely pathetic. I used to work for this disorganized bunch and I'm so pleased I left. I cannot recommend any responsible soul use these folks. Deplorable.

    • David W

      Date: 04/24/2025

      If I could leave negative stars I would. I live in an older building w/a vestibule & have REPEATEDLY asked my parcels delivered there,in fact on the label, after my name, it says in parentheses (deliver inside vestibule). Apparently UPS drivers are illiterate as my package was left outside on #8's porch (as well as a package for apt 3. This is my meal delivery service, for which I pay a pretty *****. I'm beyond infuriated.

    • Dillon M

      Date: 04/24/2025

      Avoid using UPS if you can! Do not pay for their 2nd day air if you need something in 2 days. I paid 30$ for 2nd day air and because they received it from the shipper after 5 pm that counts as the following business day! I ordered a package with ***** 2day the day after I ordered a package with UPS 2nd day air and received it the day before my UPS delivery arrived and ***** arrived in the morning while the UPS delivery arrived after 3pm! Their customer ********************** is no help and they don't care. NEVER USE UPS IF YOU DON'T HAVE TO!!!

    • Pamela S

      Date: 04/24/2025

      I never get my packages on time even though I get emails saying that my packages are coming a certain day. It's always for 5 days late and always beat up looking

    • Laramie E

      Date: 04/24/2025

      Would leave 0 stars if I could. Paid $65 extra for overnight shipping, 48hrs later and still no delivery. Customer ********************** was atrocious and made no efforts to help.

    • Donnie N

      Date: 04/22/2025

      I have a home based business and most packages requires a signature. 85% of the time, UPS does not make the delivery within the window time-frame provided by UPS. The time would get adjusted sometime after their initial time, which causes someone to sit at home all day waiting. Very poor service. They can run packages all over the world, but does not have the technology to give a better window of delivery.

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