Reviews

This profile includes reviews for Loanmax's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Loanmax

  3440 Preston Ridge Rd Ste 500 Alpharetta, GA 30005-3823

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  Loan Max

  438 High Street Somersworth, NH 03878

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  Loan Max

  152 Loudon Rd Concord, NH 03301

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  Loanmax

  2644 Maple Ave Zanesville, OH 43701-1728

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  Loan Max

  1639 E Victory Dr Savannah, GA 31404-4130

Review Details

• Review fromGregory T

  Date: 04/19/2025

  1 star

  Gregory T

  Date: 04/19/2025

  This was an overall bad decision on my part but it did save me from being homeless from being fired for an on the job injury. My issue with loanmax is the rate of interest is a little too high the state cap is 12% but in reality you pay more close to 50%, they require you to have full coverage insurance to cover there premiums , they pass off there insurance payment to the borrower if you dont have it you pay an 100$ premium on top of your monthly payment. Va state law states there are no requirements to have full coverage for a title only vehicle property insurance/liability enough to cover there the loan. 25000$ thats actually the state minimum requirement. Another issue I have is that the customer service is pitch poor really , I cant help but feel as if Im being talked down to or bullied even. I asked to pay partial payments or as much as I can to make an effort to pay this extra 100$ because full coverage insurance is way more than the original loan. So they try to block me from paying partial payments and tell me my car is potentially going to be repossessed. I read the state law on this again and I am allowed to make partial payments and I have multiple times before , when I call in to make a payment I get lied to and told Im not allowed by the agents until I call customer service to make a payment. And lastly they dont seem to have a clue as to how the interest works I had one agent tell me flat out they didnt know the answer to my question, at the end of this it should not be fare to pay over 4000$ for a 1000$ loan thats more than the 36% there allowed Im just being honest sounds like usury to me.

  Loanmax

  Date: 04/21/2025

  The Company operates in strict compliance with both state and federal laws and has committed no wrongdoing. On May 24, 2024, Mr. ******* borrowed $1,015.00 secured by his motor vehicle. All terms of the loan were fully disclosed to Mr. ******* in compliance with both state and federal law. It is worth mentioning that this loan is not a title loan as that term is traditionally used because the rate of interest charged is much lower (here, under 36% per annum) than typically seen in the title loan industry. Further, this loan is not governed under the ******** Title Loan Act. Rather, the Company is a traditional Consumer Finance licensee. Because of the lower interest rate, however, the Company does require all borrowers maintain physical damage insurance on the vehicle they pledge as collateral. The requirement to maintain such physical damage insurance, and Mr. ******* right to secure such insurance from any third-party insurance company he wished, were fully explained to Mr. ******* by Company personnel and fully disclosed in the loan agreement. In fact, the disclosure of this insurance requirement, and Mr. ******* right to use any insurance provider of his choice, were provided in no less than three ways, including: 1)In the Loan Agreement, Mr. ******* was required to initial next to paragraphs 8 and 9 which provide:8. ****************** you must have on the vehicle. You agree to maintain physical damage insurance covering loss or damage to the Motor Vehicle until you have fully paid all that you owe us under this Loan Agreement. The insurance must cover our interest in the Motor Vehicle and have a deductible not to exceed $500. You must name us as the person to be paid under the policy (loss payee) in the event of damage or loss. You understand that you may obtain this insurance from any insurance company you want or provide proof of insurance you already have. You agree to provide us evidence of this insurance, along with our being named loss payee, within 20 days of this Loan Agreement by mailing same to our address as follows: *************** P.O. ******************************************. Our Right To Buy Required Insurance If You Fail To Keep The Motor Vehicle Insured. You agree that if you fail to provide us proof of insurance, listing us as loss payee, as required by this Loan Agreement, or fail to maintain such insurance during any period when you owe us a balance, we may buy physical damage insurance that covers either (at our option): a) our interest as well as your interest in the Motor Vehicle; or b) our interest only. You agree that you will pay the premium for such insurance. If we obtain such insurance, we will mail you notice to your last known address. If the Motor Vehicle is lost or damaged, you agree that we may use any insurance settlement to reduce what you owe us or repair the vehicle. 2)At the time of the loan Mr. ******* also initialed and executed a separate disclosure entitled Requirement to ********************************** (a copy of which is attached) that clearly discloses the monthly cost of the ************************* (***), if it were to be placed; and 3)Finally, after twenty days passed and Mr. ******* failed to provide proof of such insurance, the Company mailed to Mr. ******* a notice informing him that due to his failure to provide proof of insurance, the Company was adding his loan and vehicle to the Companys ************************* policy. This notice also says that Mr. ******* can avoid this action by simply providing proof of his own insurance. A copy of this notice is also ***********. Timbers was not rushed or hurried through the loan origination process. At no time did Mr. ******* indicate that he was confused or did not understand the terms of the loan nor his obligation to provide proof of insurance. The Company is sorry that Mr. ******* is upset, however, he could have avoided any *** charge if he simply provided the Company with evidence of his own insurance policy within 30 days of his loan agreement. A review of Mr. ******* account reveals that he has failed to submit his payment as agreed or provide proof of his own insurance coverage. The monthly premiums assessed to his account simply to reimburse the Company for the amounts it was required to pay to the third-party insurance company to add Mr. ******* vehicle to the *** policy. Finally, the employees adamantly deny Mr. ****** claims and the Company is not aware of any other customer ******************** complaints regarding these office employees. Notwithstanding the above, the Company is a customer-focused lender and always tries to work with customers. With that said, in a good faith effort to assist Mr. ******** the Company is willing to settle his account for a reduced amount payable over time. If Mr. ****** is interested, he should call the LoanMax office where he obtained his loan at ************ by April 25, 2025. Thank you again for your assistance in the matter.

• Review fromKanecia B

  Date: 01/29/2025

  1 star

  Kanecia B

  Date: 01/29/2025

  after having made two (of nine) on-time payments, my balance was $975.77. I called ***** ahead of time to let her know I would be late on my next payment and we went over the late fee and why I was going to be late. The late fee is a little under $10. That means by balance when I went to go pay shouldve been no more than $986. Yet when I went into my account my balance was $1226.60! When I called ***** and asked her where an extra $250.83 came from she couldnt give me a clear answer and told me she had to ask her manager and call me back. The cockamamie story she called me back with was loaded bull. She broke down my monthly payment then said some mess about since I missed a payment there was the late fee and something about me having to pay their insurance and an extra $90 something here. Just not making any sense. So I told her to send me that in an email so that I could compare it to the CONTRACT that I signed and she told me she didnt think she could do that and that shed have to ask her manager. By this point Im livid but I know ***** is just doing what shes told so I told her to tell her manager Im not making a move until they make this right. That was on 12/31. I still havent heard a peep. But Ive noticed the amount on the balance gradually keeps going up. Why? I thought this place was legit. Now Im worried their going to try and take my car because let me tell you, they filed that lien so quick it made my head spin. I only took out this loan so that I could fix my van. It was cheaper to do it myself. I also found my receipt from the first payment I made, in stores. My balance after making my first payment (of $161.34) was $1005.32. So why in the Next Payment section does it say Projected New Interest $133.70, Projected New Loan Balance $1,139.02? So in all actuality, after my second payment, which was $158.06, my balance should have been $847.26. Thats a $128.51 difference. A month later and I still dont have an answer on that $250.83

  Loanmax

  Date: 01/31/2025

  The company operates in strict compliance with both state and federal laws and has committed no wrongdoing. On September 3, 2024, Ms. ******** borrowed $1,014.00 secured by her motor vehicle. All terms of the loan were fully disclosed to Ms. ******** in compliance with both hthe law. The company requires all borrowers maintain physical damage insurance on the vehicle pledged as collateral for the loan. The requirement to maintain such physical damage insurance, and her right to secure such insurance from any third-party insurance company she wished, was fully explained to Ms. ******** by company personnel, fully disclosed in the loan agreement, and in a separate document that she executed entitled Requirement to *********************************** Ms. ******** failed to provide proof of insurance and therefore, the company added her loan and vehicle to the companys ************************* (CPI) policy.The company is sorry that Ms. ******** is upset, however, she could have avoided any CPI charge if she simply provided the company with evidence of her own insurance policy within 30 days of her loan agreement. A review of Ms. ********s account reveals that to date, she has only submitted two payments. Moreover, when she finally submitted the two payments they were late and just for the minimum monthly amount due. As explained to Ms. ********, she can always submit more than the minimum monthly amount due to lower her outstanding principal balance. Finally, if Ms. ******** provides the company with proof that she had proper insurance at the time of the loan, the insurance charges already added to her account will be removed per normal company procedure.

• Review fromKaren N

  Date: 01/14/2025

  1 star

  Karen N

  Date: 01/14/2025

  I took out a title loan back in 2022 from Loan star title. Since then I have paid well over $7000 in interest fees alone. The loan was for $4,085. I fell on hard times and was never able to pay above the finance fee to be able to even start to pay towards the principal but I did always pay something. Even if was late I was always paying something. I did not take the loan and just run. I wanted to get it paid in full and get my title back. I called and spoke to the manager ****** who I explained the situation and to please see how much I have already paid. She had me email over documents showing I was out of work for medical reasons on 1/7/24. She had the office call me back and said the lender will settle setting up monthly payments over 6 months and then the loan will be satisfied. I agreed but said I cannot make the first payment until my next payday which is the 15th. On the 13th I received a message stating the car was being repossessed and they came and took the car today the 14th. I was in constant communication with the lender and just needed 1 more day until I got my check to make the first payment towards the settlement. Even said to take my card number and can run it on the 15th. I would have even went and left the car with the keys and come back the next day to make the payment. There was no need for repossession. I thought repossesion was for people not trying to make payments or not pay anything. I paid over $7000 already on a $4000 loan. And was willing to pay the remaining $4,600 that was a settlement offer but just needed 1 more day. The lender would have made way more off me then trying to sell a car with major engine issues and over ******* miles on it. Please beware before taking out a title loan with this company. They do not care and just want to take every ***** they can from you.

  Loanmax

  Date: 01/16/2025

  Unfortunately, Ms. ****** defaulted on her loan. It was made clear to her that her continued possession of the loan's collateral was at risk if she did not submit a payment. Ms. ****** did not submit a payment to take advantage of the settlement offer and the vehicle was repossession. Nonetheless, the company always tries to work with customers as opposed to selling a vehicle. With that said, if she would like to discuss a mutually beneficial settlement arrangement, Ms. ****** can contact the company's Assistant General Counsel, *******, at ************.

• Review fromKaren N

  Date: 01/14/2025

  1 star

  Karen N

  Date: 01/14/2025

  This is a Scam!! I have paid over $7,000 for this loan and fell on very hard times and have always tried to pay towards it. I sent over paper work showing was out of work and wa offered a settlement offer with 6 minthly payments on 1/7/24. I agreed but needed to make it to my next payday 1/15 and they came and took the car today. I just needed 1 more day. My car is worth way less than what they will get from me. Worst decision of my life Do not ever get a tirle loan.

  Loanmax

  Date: 01/15/2025

  The company is sorry that Ms. ****** is upset; however, her account was severely past due. In fact, she had not made a payment for two months. It was clearly explained to her that her continued possession of her vehicle was at risk. Nonetheless, the company always tries to work with customers as opposed to selling a vehicle. If she is interested in discussing a mutually beneficial settlement arrangement, Ms. ****** should contact *******, the company's Assistant General Counsel at ************.

• Review fromApril G

  Date: 12/16/2024

  5 stars
  **** and Gabby were both great. They were very helpful and assisted my needs in a rather timely manner. I appreciate both ladies. Thanks

• Review fromRoger B

  Date: 11/23/2024

  1 star

  Roger B

  Date: 11/23/2024

  I was in the hospital ?? and got behind on my payment and had $125 out of $184 and they said ***** I think they are just trying to get my car and I will drive it in a pound before I let them have it

  Loanmax

  Date: 11/25/2024

  The company operates in strict compliance with state and federal laws and has committed no wrongdoing. On September 27, 2024, Mr. ***** borrowed $1015. To date, he has not submitted a payment. On November 25, 2024, he contacted the company stating he wanted to make a payment. The company is more than willing to accept any payment, but wanted to make clear to Mr. ***** that the amount he wanted to submit would no cure his default. Moreover, upon receiving notice of his review, the office supervisor reached out to Mr. ***** and again explained that the company would accept the payment. However, Mr. ****** stated he did not have any funds to submit and would call the company on Friday to make a payment.

• Review fromNancy D

  Date: 09/24/2024

  1 star

  Nancy D

  Date: 09/24/2024

  They're the worst people I've ever done business with I was less than a payment behind and they come and repossess my car I had to pay $1,300 for them to get it back and then they had it towed 123 miles away from where I live when their office is 45 miles away. I'm a single mother barely making it as it . I called and told them I could pay at end of week. Don't ever do business with them

  Loanmax

  Date: 09/25/2024

  The company operates in strict compliance with state and federal laws and committed no wrongdoing. Unfortunately, Ms. ****** did not submit her payments as agreed. After exhausting all available means of working with Ms. ******* the company repossessed its collateral. On September 21, 2024, the company allowed Ms. ****** to redeem her vehicle by simply bringing her account current. The company is sorry she is upset; however, all terms and conditions of the loan were fully explained to her by company personnel and clearly disclosed in her contract. Nonetheless, should Ms. ****** have any further questions or concerns about her account, she can contact the company's Assistant General Counsel, ******* at ************.

• Review fromMichelle K

  Date: 08/25/2024

  1 star

  Michelle K

  Date: 08/25/2024

  Loan Max in ****** , **. has repoed my *********** for a loan that I did not make. They will not release my car and I sent in proof of my ownership repeatedly. Whomever took a loan out DID NOT have a title to use. So you tell me how they got a loan? There is illegal stuff happening in that ******, Az. store...I WANT MY CAR!!! THEY HAVE STOLEN MY RANGE ROVER and will not release it!!

  Loanmax

  Date: 08/27/2024

  The registered owner listed on the vehicle's certificate of title borrowed $2300 from the company, using the vehicle as collateral. At the time of the loan, the owner provided the company with a free and clear title. No payments were made and therefore, the company repossessed its collateral. After repossession of the vehicle, the State of Arizona Enforcement and Investigation branch of the *** began an investigation involving the vehicle's title. Accordingly, the company is prevented from doing anything with the vehicle as it is part of the State's investigation. ************ is well aware of these facts. If she would like to discuss this matter further, she can contact *******, the company's attorney at ************.

  Michelle K

  Date: 12/28/2024

  This is not true at all. There could be no title due to the fact I have a loan with another company who has my title. As well as the tow company gave the name of the loan holder that being a S*** G******. So you are not being truthful in any form. I have reached out to your law department to no avail. You have stolen my car. I did not enter into your location. I have also contact the person who you said had a loan on the my car. They said that two female employees paid her/him $300.00 to put the loan in her name. She has all paperwork to prove this

• Review fromTarina J

  Date: 07/30/2024

  1 star

  Tarina J

  Date: 07/30/2024

  We had borrowed some money from Car Title ************ of ************. We had bought our ****** Rogue from a Cash For Cars Dealership in ****** *****. We paid $9,500.00 for the car. We paid cash.We moved in a new Apartment and needed money to make down Payment and get basic home needs.We Saw an advertisement for the Title ************ of ****** *****. My Wife and Me went there and borrowed $2,500.00 We began making payments every Two Weeks. However in the Meantime Me being Diabetic Fell very Sick and missed work for One Month. My Wife also was not doing so well in her Contract Business. We called the company to make a Few arrangements. We missed a Few payments.The Next thing we woke up and Found out that our ****** Rogue was gone. While we were asleep the ****** Rogue was yanked.We began calling around to find out Where Our car was. Finally we Called the Title ************ of ************. They told us that Yes they had taken the vehicle and Will be taking it to the Auction. Two weeks ago our Vehicle whose title was in my Wife's Name was sold at Auction. They had told us when we Found out about This Action that we had three weeks to come Up with $3,800.00 What I did not know is that all payments made went to the Interest on the Loan And not the Principal. This is total Robbery, taking advantage of the poor making money off the needy and the uninformed like us. We were promised to be Paid the difference in the Sale. We have not seen not even a *****. These people are High level Thieves taking advantage of the economically Vulnerable. We are going to push and take the necessary Steps to be compensated. We dodged a complaint with the Better Business Bureau but this Company did not respond to the inquiry by Better Business Bureau. We will fight until we Get Back our money.

  Loanmax

  Date: 07/31/2024

  LoanMax, LLC is not affiliated or associated with Title ************ of ************. This complaint was submitted to us in error.

• Review fromCheyenne H

  Date: 07/18/2024

  1 star

  Cheyenne H

  Date: 07/18/2024

  Where do i start? I have had the worst experience as a pregnant mother who has had pregnancy complications that ended my time at work early. Then on top of that they repo my car literally two weeks after having my daughter AND having preeclampsia. I was responding with them through text and didn't know that its not the same as speaking on the phone. I call the customer service number that's based in ** and got rude answers from a woman the whole time with her not having my health as a consideration even when I told her I just spoke to them while I was in the hospital about paying 400$ so it would be out of repo status as soon as I would get out of the hospital. The woman rudely hung up and told me to call the store with my problems. I asked for the area general manager she still was rude to me. After all the years I worked in customer service I have never been spoken to with such discern and rudeness from a customer based business. I have never received anything in the mail about it being escalated to repo status. I know I only paid 1 payment due to my health during my pregnancy but I did tell them I would be paying the 400$ just as soon as I leave the hospital and literally a day of being home from preeclampsia they repo my car. I at least deserve to have someone speak to me with kindness. Even if they can work on me with payments to get the car back that would be everything since I have literally been on bedrest and incapable of gaining any income from that time being. I was trying my best to stay in contact as well since my health was not the best. Absolutely treated me as their customer with such disrespect and no care in the world I don't know what kind of customers they are keeping but not all of us are always in good standing. This was at ******** store and my name is *********************************** I only took a $1015 loan out.

  Loanmax

  Date: 07/19/2024

  Thank you for notifying the ******* of Mrs. *********** complaint. We appreciate this opportunity to respond. The ******* operates in strict compliance with state and federal laws and an investigation into the grievance proved it committed no wrongdoing. On January 9, 2024, ************************ borrowed $1,015.00. A review of her account reveals that she only submitted one payment on March 10, 2024, in the amount of $163.47. Thereafter, ************************ was uncooperative and had extremely limited communication with the *******. After exhausting all available means of working with ************************, on July 15, 2024, the ******* repossessed its collateral. As stated on the first page of Mrs. *********** loan agreement here loan is made pursuant to Chapter 15 of the Title 6.2 of the Code of Virginia. Under that applicable law, specifically, the Virginia Consumer Finance Act, the ******* is not required to send borrowers a notice prior to taking possession of its collateral. Finally, despite ************************** contentions, the employees adamantly deny her claims and the ******* is not aware of any other customer service complaints against the employees. Notwithstanding the above, the ******* is a customer focused lender and always tries to work with customers as opposed to selling a vehicle. With that said, the ******* is willing to discuss a mutually beneficial settlement arrangement with ************************. The *******s Assistant General *******, *******, tried to speak with ************************* but was unsuccessful in reaching her. With that said, if ************************ is interested in the *******s offer, she should call ******* at ************ by July 25, 2024. If ******* does not hear from ************************ by July 25, 2024, the ******* will proceed with selling the vehicle in a commercially reasonable manner. Thank you again for your assistance in this matter as well as the opportunity to respond. Please feel free to contact me with any further questions or concerns.