Complaints

This profile includes complaints for Loanmax's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Loanmax

  3440 Preston Ridge Rd Ste 500 Alpharetta, GA 30005-3823

• 

  Loan Max

  438 High Street Somersworth, NH 03878

• 

  Loan Max

  152 Loudon Rd Concord, NH 03301

• 

  Loanmax

  2644 Maple Ave Zanesville, OH 43701-1728

• 

  Loan Max

  1639 E Victory Dr Savannah, GA 31404-4130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 05 explorer's transmission went out in February 2024 and I call and informed them and tell them that I did not have the money to fix it that they should come get it. Last Friday March 28th at 4:30 a.m. they show up and take my vehicle which that's fine. But when I called them on Monday to get my stuff out of it they said they would call back and I still haven't heard from them. They've not tried to call me the first time about a payment for it. And every time I say they're going to call me back I never receive a call back.

  Business Response

  Date: 04/02/2025

  Thank you for notifying us of Ms. ********** complaint.  An investigation of Ms. ********** complaint proved the company committed no wrongdoing.   The company has no record of Ms. ******** request and the telephone numbers on file did not match the telephone number in the complaint.  Nonetheless, Ms. ******** can contact ALS Resolvion at ************ to redeem any personal belongings.

  Thank You

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YOU PAY BACK YOUR TITLE LOAN+INTREST+INTREST . I GAVE THESE PPL THEIR 1200 BACK+362 FOR 4 MONTHS AND STILL OWED THE ******* . NOW Y'ALL KNOW THAT'S HIGHWAY ROBBERY AT IT'S BEST BUT I'M REPORTING IT TO ************************************** AND WHOEVWR ELSE WILL LISTEN CAUSE THAT'S NOT RIGHT AT ALL. IF YOU ONLY GAVE ME 1200 WHY DO I HAVE TO PAY YOU BACK TRIPLE ????

  Business Response

  Date: 03/12/2025

  Thank you for notifying the company of *** ******* grievance.  We appreciate this opportunity to respond. 
  
              An investigation of the complaint proved the company committed no wrongdoing.  On November 22, 2024, *** ****** borrowed $1,233.00. The total cost of the loan, including the fees and interest were explained to her by the companys personnel, as well as on the loan documents in compliance with the Federal Truth and Lending Act.  Furthermore, in big bold print, that this was a costly way to borrow money and she should seek other alternatives.  Based on the monthly income and expense information that *** ****** entered on her application, the loans scheduled monthly payments were within her ability to repay.  At no time did *** ****** indicate that she was confused about the terms of the loan. 
  
              A review of *** ******* accounts reveal that she has not submitted all of her payments as agreed causing her to incur a late fee. Moreover, despite her contentions, to date, she has only submitted payments totaling $1,106.14.  As explained to *** ******,she can always submit more than the minimum monthly amount due in order to reduce her outstanding principal balance. 
  
               Notwithstanding the above, the company is a customer focused business and was sorry to learn that *** ****** was upset.  Therefore, in a good faith effort to resolve this matter the company is willing to discuss a mutually beneficial settlement arrangement with *** ************* If she is interested,she can contact the companys Assistant General Counsel, ******* at ************ by March 19, 2025. 
  
              Thank you again for your assistance in this matter, as well as the opportunity to respond.

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not disclose to me a balloon payment that was on the loan nor did they provide the loan in good faith. I asked young lady if I could pay the loan off early and she said yes. She said the finance charges were based on when payment was made. No one in the right mind would have a balloon payment, which is the fifth payment $800 over the amount of the initial loan. They have cameras, and I would really appreciate some help with this. I was completely misled. They show you a paper with a presumed loan and then it is completely different than the actual paperwork. They just flip papers and dont tell you what is on it.

  Business Response

  Date: 02/14/2025

  Thank you for notifying the company of Mr. ****** complaint.  We appreciate this opportunity to respond. 
  
              The company operates in strict compliance with state and federal laws and has committed no wrongdoing.  On December 3, 2024, Mr. ***** borrowed $3,033.00. As shown on his contract that he attached to the complaint, the total cost of the loan and its repayment schedule were fully and clearly disclosed to him as required by the Federal Truth and Lending Act.  Also in a separate form that ******** signed, call the Notice to Borrower form, the company warned, in big bold print, that the loan was a costly way to borrow money and encouraged him to seek other alternatives.  Based on the monthly income and expense information that Mr. ***** entered on his application, the loans scheduled monthly payments were within his ability to repay.  Mr. ***** was not rushed and at no time did he indicate that he was confused about the terms of the loan.  A review of Mr. ****** account reveals that to date, he has submitted two minimum monthly payments.  As explained to Mr. ****** he can always pay more than the minimum amount due or he could pay off the loan early which will significantly reduce the amount of interest and fees paid. 
  
              Notwithstanding the above, the company is always willing to try and assist its customers.  With that said, if Mr. ***** would like to discuss a mutually beneficial alternative payment arrangement, he can contact the companys Assistant General Counsel, ******** at ************ by February 21,2025. 
  
              Thank you again for your assistance with this matter and the opportunity to respond.  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything was fine until I made October's payment. A few days later I noticed a "wellshire" charge on my account as I am in the hospital with my pregnant wife. I dispute the charge, loan star calls a few days later and I explain that was not the name on any of my paperwork and I will gladly provide a card to replace the payment, they refused and said I had to come in even though I was stuck at the hospital. I explained this was not my error but their system using a different name than authorized to withdraw from my account and I was unable to come in. This has now been going on for 3 months and everytime I call in or they call me they refuse to take my payment over the phone due to an error on their end. I am now afraid to come in and do any type of business as with the exception of ***** everyone I have spoken to has been rude and tells me they will have a supervisor call me in ***************************** so to go by and a new person call as if I Have never explained the issue. It is really frustrating and now by balance has ballooned over 11k because of their refusal to take payment. I have not worked in over a month being at the hospital and have medical bills and a family to provide for and need a resolution to get my title back and be done with this company. This is unethical and I am really concerned for anyone who has to do business with this company. Completely unreasonable. Please help.

  Business Response

  Date: 01/30/2025

  The company operates in strict compliance with state and federal laws and has committed no wrongdoing.  On September 11, 2024, Mr. ******** borrowed a total of $5,032.93. Mr. ******** did not submit his monthly payment in October.  On November 21, 2024, he submitted a payment with his debit card payment, but then on December 10, 2024, he disputed the payment and the company was forced to return it to his bank.  With that said, to date, Mr. ******** has not submitted a payment toward his loan.  ****************** can no longer submit a payment with his debit card, he can submit a payment using cash, money order, cashier's check, or **************  Moreover, he can go to any LoanStar office to submit a payment (or he can submit the payment is US Mail).  

   

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22848570
  
  I am rejecting this response because:
  It is inaccurate. I have numerous phone recordings of being given the run around that a manager will call back with resolution - nothing ever happens- and when they finally do call they listen to my complaint, say they understand and a manager will call me back. It's a never ending cycle. As stated previously the charge was disputed because it was deducted by wellshire- that is not the name on my signed paperwork that would be deducted from my account. That is illegal and unauthorized. Also I originally came in on 6/28 and made payments and reloaded in September. Since then - I have been in the hospital with my wife and you all have repeatedly refused phone payments due to an error on your end. This is unethical. I will gladly pay my loan balance of $5,032.93 to resolve this or I will need to contact my lawyer for further action.
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/05/2025

  As previously explained, the company is sorry Mr. ******** is upset, but the company committed no wrongdoing.  The company's corporate name, which is on Mr. ********** contract and other document is Wellshire Financial Services, LLC.  With that said, the company is unsure why he disputed the payment.  As stated on all his loan document, the company does business as LoanStar Title Loans.  Again, to date, Mr. ******** has not submitted a payment toward his $5,032.93.  He should go to any LoanStar office to submit a payment (or mail a payment with certified funds) as his account is severely past due. 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22848570
  
  I am rejecting this response because:
  It is inaccurate. I have made several attempts to make a payment over the phone as I have no way to go in office and it has been refused by the business. The paperwork on the current contract I have does not reflect wellshire. I have no issue paying the amount I was loaned but charging me while refusing to take my payment is unethical. I have no trust in the business to do the right thing and am uncomfortable going to the location once I am able to.
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint regarding my 2020 ***** Civic, which was repossessed due to an outstanding balance I was unable to pay. I understood the vehicle would go to auction, and I would receive a balance after all fees were paid. The vehicle was sold on March 27, 2024, which was nine months ago. Since then, I have been calling the corporate office in *******, *******, at *************] 23 times a week to check on the status, but I keep getting the runaround.

  Business Response

  Date: 01/15/2025

  The company operates in strict compliance with state and federal laws and has committed no wrongdoing.  A check has been a mailed to Mr. ******* (US Certified Mail: **********************)

  Customer Answer

  Date: 01/21/2025

  I have yet to receive a check all I received was a tracking number and the mail service said the sender has not sent anything seems like I keep getting the runaround 

  Business Response

  Date: 01/22/2025

  The company has committed no wrongdoing.  A check was mailed to Mr. ********

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have business with this company however they are very unprofessional and very disrespectful.I have been SICK in the hospital and STRUGGLE TO SPEAK. The girl I spoke with today at the ******** location (*************************************) was extremely rude and apathetic as she did not care about my health condition and did not address my concerns and threated me after I already agreed to resolve my account with them and provided a specific date. Once my account is resolved I will NEVER TO BUSINESS WITH THIS COMPANY AGAIN and I will make sure anyone associated with me will never do business with them.

  Business Response

  Date: 01/13/2025

  Thank you for notifying the company of Ms. ********** complaint. 
  
              An investigation into Ms. ********** complaint proved the company committed no wrongdoing.  On December 1, 2023, Ms. ********* borrowed $1,000.00.  The annual percentage rate and finance charge are displayed in large print at the top of Ms. ********** contract as required by the Federal Truth and Lending Act.  Also in the contract, the company warns, in large BOLD print that the loan has a high interest rate and encouraged her to seek other alternatives.  Based on the monthly income and expense information that Ms. ********* entered on her application, the loans scheduled monthly payments were within her ability to repay.  At no time did Ms. ********* indicate that she was confused about the terms of her loan. 
  
              A review of Ms. ********** account reveals that she has not submitted her monthly payments as agreed and has had limited communication with the company.  In fact, the last monthly payment she submitted was on September 12, 2024.   Most of the companys customers pay off their loan in a short period of time, which reduces the amount of interest the borrower pays.  Finally, the employees adamantly denies Ms. ********** claims and the company has never had any other customer service complaints against the employees.
  
              In closing,the company operates in strict compliance with state and federal laws and has committed no wrongdoing.  *********************** is a consumer focused lender and strives to ensure that its customers are satisfied with its ***************************Therefore, in a good faith effort to resolve this matter the company is willing to discuss a mutually beneficial settlement agreement with Ms. **************** If she is interested in the companys offer, ************ can contact *******, the companys Assistant General Counsel at ************ by January 21, 2025.    
  
               Thank you again for your assistance in this matter.  Please feel free to contact me with any further questions or concerns.        
  
  

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22737626
  
  I am rejecting this response because:

  The response is so far fetched from the complaint. The company takes 0 responsibility of how they treat people regardless of the circumstances at hand.

   

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 01/13/2025

  Again, an investigation proved the company committed no wrongdoing.  Ms. ********* has not submitted her payments as agreed and is in default per the terms of her contract.  ******************** want to discuss a mutually beneficial settlement agreement, she should call ******* at ************ by January 21, 2025

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from a private owner who bought the vehicle at auction. The auction was authorized by LoanMax Title in order to collect the unpaid monies by a former owner. Upon taking the vehicle to get registered, I was informed by the *************************** that LoanMax has a lien on the title. The *************************** needed LoanMax to release the lien in order for me to register the vehicle in my name.I contacted LoanMax and ****, the representative said that they would not sign off the release of the lien because they closed the previous owner's file, and they did not get enough money from the sale to cover the amount the previous owner owed. My question to them is, "how is that the problem of the new owner?" When LoanMax sent the vehicle to the auction, they knew full well that they may not get the desired amount they want. They should not pass the debt of the previous owner to the new owner. That is their loss and that is the cost of doing business. It is not fair to the new owner to assume the debt of the previous owner. I would like for LoanMax to sign the release of the lien so everyone can move on. It is a lot cheap to resolve something so simple than making things harder and taking the issue to court.

  Business Response

  Date: 12/11/2024

  We have reached out to Mr. ******** and assisted him.  This matter has been resolved.  

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a Title Loan in February of 2024 for *****. on my 2014 ***** Accord.( I was offered a loan amount of ******). I made timely payments on the loan ****** or ******* October of 2024 I went in to inquiry of I had any principle available on the loan#**-532 I was informed I did principle amount $*****. The office manager called her manager for approval.I was told they paid off the first loan and I received the ***** this is what I was clearly trying to do. My monthly payment were ******. which was due November 3rd and was not part of any promotion. November I paid my monthly of ******. and was informed I still had the first loan of ******. The office manager told me I should have cashed the check of ***** and give it back the loanmax which makes no sense and clearly that was not what I trying to do. So now I have two loans on one car title of ******. I tried to have another company buy they loan but they informed me they can not because there are two loans on one car title. I am stuck and at 63 years old and retired I am afraid of losing my car. I feel I was taken advantage of and I was unaware and this was explained me before I would have never done and I was clear when I went of what I was trying to do. If you bbb can assist me with this matter I would greatly appreciate it

  Business Response

  Date: 12/04/2024

  Thank you for notifying the company of ************ complaint.  We appreciate this opportunity to respond. 
  
              An investigation into the grievance revealed the company committed no wrongdoing.  On February 5, 2024, Ms. ******* borrowed $2018.00.  Her loan was due in full on March 6, 2024; however, Ms. ******* elected to submit the minimum amount needed to renew her contract for additional 30 day periods.  On October 9, 2024, Ms. ******* borrowed an additional $1,000.00.  As the employee explained to Ms. ******* when she opened her second account, the ********************** were not combined and she had two separate accounts. At no time did Ms. ******* seem confused or act like she did not understand the terms of her loans.
  
              Notwithstanding the above, the company is a customer focused lender and was sorry to hear that Ms. ******* was upset.  Therefore, in a good faith effort to assist her, the company agreed to settle her accounts for a reduced.  I am pleased to report that Ms. ******* was happy with the resolution and will be paying her accounts off this month.
  
              Thank you again for your assistance in this matter and the opportunity to respond. Please feel free to contact me with any questions or concerns. 

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Loan Star title loan to get a title loan. I am not behind on my loan however they are telling me that because I did not pay my loan off in 5 months, I will have to refinance my loan, or they are going to repossess my car. So far, I have paid them $3,377.85. Now I have to refinance in order to keep my car.

  Business Response

  Date: 11/27/2024

  Thank you for notifying the company of Ms. ***** grievance.  We appreciate this opportunity to respond. 
  
              An investigation of the complaint proved the company committed no wrongdoing.  On April 19, 2024, Ms. **** borrowed $1,535.50.  The total cost of the loan, including the fees and interest were explained to her by the companys personnel, as well as on the loan documents in compliance with the Federal Truth and Lending Act.  Based on the monthly income and expense information that Ms. **** entered on her application, the loans scheduled monthly payments were within her ability to repay.  At no time did Ms. **** indicate that she was confused about the terms of the loan. 
  
              A review of Ms. ***** accounts reveal that, instead of paying off her loan in full when due, on June 1, 2024, she elected to submit the minimum amount needed to refinance the contract and borrow an additional $964.50.  Thereafter, she has not submitted her payments in a timely manner and has only submitted the minimum monthly amount due. 
  As explained to Ms. ***** she could always submit more than the minimum monthly amount due in order to reduce her outstanding principal balance.  Most customers pay off their ********************** in a short period of time, which significantly reduces the amount of interest and fees the borrower pays. 
  
               Notwithstanding the above, the company is a customer focused business and always tries to work with customers. With that said, the company is willing to discuss an alternative payment arrangement with Ms. *********** The companys Assistant General Counsel, ******** tried to reach Ms. ***** but was unsuccessful.  If she is interested in the companys offer, ******* should call ******* at ************ by December 5, 2024. 
  
              Thank you again for your assistance in this matter, as well as the opportunity to
  
  

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to LoanMax in ******** *** they have other stores and it's not their headquarters.they don't list that no. borrowed $1000. 5/2023. I bought my car 9/16/20 for $8000. I had a emergency and couldn't pay so it was picked up (repo'd) around nov or Dec 2023. They sent me a letter stating they were selling the car and I would get the difference after deducting loan and fees. It said for more info call the store where I made the loan. I have called them many times. The woman who wrote my loan always answers the phone and she always tells me she can't give me any info about my car. Its my car and my loan. I purchased it in *********Loan Max changed the title to *** I had a clear title. I'm asking why haven't they sent me the info on what they sold my car for. Why won't they give me info that I am entitled to. I'm uploading my purchase agreement and Loan Max info. Please help I can prove I paid cash for my car

  Business Response

  Date: 11/25/2024

  Thank you for notifying us of Ms. ********** complaint.  We appreciate this opportunity to respond.  

  An investigation of Ms. ********** complaint proved the company committed no wrongdoing.  On May 2, 2023, Ms. ******** borrowed $1000.00.  Thereafter, she only submitted two payments: 6/2/2023: $40.00 and 8/16/24: $325.00.  The company tried to work with Ms. ******** with regards to her remaining loan balance, but she was uncooperative.  After exhausting all available means of working with Ms. ********* on November 17, 2023, the company repossessed its collateral.  The vehicle was sold in a commercially reasonable manner on January 26, 2024.  On April 17, 2024, the company mailed Ms. ******** the attached letter, but the post office returned it to the company on May 17, 2024.  With that said, the company had believed Ms. ******** had moved and did not update her address with the company.  ******************* want the surplus check mailed to the address in the complaint, she can contact *******, the company's Assistant General Counsel at ************.