Complaints

This profile includes complaints for Ideal Image's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ideal Image

  1 N Dale Mabry Hwy STE 100A Tampa, FL 33609-2764

• 

  Ideal Image

  1550 N Green Valley Pkwy Ste 360 Henderson, NV 89074-7110

• 

  Ideal Image of Florida, LLC

  801 S University Dr STE C136 Plantation, FL 33324-3366

• 

  Ideal Image of Florida, LLC

  600 Silks Run Unit 1265 Hallandale Beach, FL 33009-2570

• 

  Ideal Image Laser Hair Removal

  3839 McKinney Ave STE 110 Dallas, TX 75204-1483

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Juvederm lip filler syringe and scheduled appt on March 1 at ********* IN ideal image. I drove all the way to the location for my schedule appointment and when I arrive, the doors were locked. No one was there. I knew I had been duped. They called me later, begging me to come to the northside office, which was over an hour away and told me they could inject the filler there. I was very hesitant. I showed up for my appointment and the young injector informed me she was not trained enough to do what the website states they are able to do with Juviderm ultra XC syringe. It is used to treat the lips and per oral lines as it states on their website. The injector informs me she is not educated or trained to be able to do that. I was very nervous and do not want an unqualified injector injecting, potentially dangerous medicine into my face. I asked for a refund firstly since they were no-show on my appointment and breach our agreement and secondly, because they do not hired skilled injectors, those skilled injectors, admit that they are not trained properly, the attorney general should look into this as well. The room was also unclean with mousedroppings in the corner. I did not want to be in an unhygienic space and be traded. I am nicely asking for a refund and Ive been mocked, laughed at haunted by multiple customer service members. They keep throwing a contract in my face, but I did not sign a contract when I purchased the filler over the phone and was told they would be able to inject my lips and per oral, which is a downright lie.

  Business Response

  Date: 04/22/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ideal 2 years ago unfortunately I signed up with them I regret it to this day. I got a loan out for 7,000$ and once I signed I tried to cancel it 14 days after, they told me I couldnt cancel it because it had been more then 24 hours. I did 3 sessions and stopped going for 5 months (busy with school) then I tried to make an appointment and they said my remaining sessions had expired, I complained and they gave me an extension. I finally finished paying the 7,000$ and did all of the sessions expect 1, so it expired. A month ago I realized ideal was charging me for a subscription of 250$ for a membership. I never consented to that and I only found out because I started going through my junk mail and they were going to charge me another 250$ for something I didnt even know I had! When I finished paying my 7,000$ I called ideal and I asked if I was done with my payment they told me I had payed everything in full and that they worn charge me again but they have been charging me for something I never signed up for. Very upset this is all a scam, never saw progress, customer service was terrible. Ive tried to get my money back because Im not happy with the results but its a complete fail. Ive read a lot of comments/ reviews of people who feel the same way. I told them I couldnt afford it (college student) they didnt care even though I tried to cancel it before 30 days. They also canceled my appointments because they over scheduled and when I had to cancel an appointment they charged me 50$

  Business Response

  Date: 04/16/2025

  Your memebership was cancelled upon your request on 3/1/2025.  Attached please find original contract with details regarding you asknowledgment to the membership you purchased.  Page 21-end

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23210728
  
  I am rejecting this response because: I was never told about a membership, I didnt even know I had one until they told me it was going to renew, why would I need a membership for something I dont use. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/22/2025

  Your membership was cancelled upon your request.  Your original purchase included the membership.  We have provided you with a copy of your service agreement for confirmation.  This matter has been resolved

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased five treatments for *** back in 2023. I did receive three of my treatments and after that the other two I never received.The reason they had told me that I couldn't get to the other two it was because there wasn't enough nurses to do the treatment and alsothere a part for the equipment they were waiting for so I could always call and they would tell me that they're still waiting for equipment a nurse to come in from a different state. So I finally was able to get in February 2025 and five minutes into the treatment. The equipment failed and I had to wait forthat to get fixed and the manager said she would put me on a cancellation list but I never received a call back. I did call again in March and they still said they were waiting for the part. So at this point, I feel like I should get a refund or get my last two treatments done.

  Business Response

  Date: 04/10/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 star I was interested in cool sculpting and even took a loan out thru Ideal Image so I could get it done. I had no idea that you couldnt cancel that loan unless it was in 3 days from when I did the consultation etc, my appointment was well over a month away, I called about a week later because some financial situations came up to where I could not continue the loan or pay the monthly amount, (the first payment was due in a month) and my appointment was a while a way. They said theres nothing they can do and I still have to pay even though I am no longer going to receive the treatment due to financial issues. I lost my job and my medical condition is bad. Im dealing with life altering medical condition and can not afford payments. Called and explained to the Ideal financial customer service and instead she started to say there is nothing she can do. What? Im so sick and no job! I can not make payments. They have taken 2 payments already. I have not taken their services. This is gross and fraud.

  Business Response

  Date: 04/08/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Ideal Image for facial hair removal on my chin and paid $1299 for 8 session. I reported on almost every session that there was still alot of hair. On the second to last session, I reported that the hair on the chin seemed to have doubled. On the last session, I was told that I could pay for touch up if needed. I had already asked for my contract several times from the company and received a generic contract and not the one that I specifically signed. Ideal Image reports life time guarantee on their website. I paid for a service that did not work and I will not continue to pay for services if the initial treatment has not worked. The website states a lifetime guarantee and that is the reason I purchased the services. This is a very small area, if it did not work in this small area, this clearly is a scam.

  Business Response

  Date: 04/08/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23171004
  
  I am rejecting this response because: Yesterday someone from ideal image contacted me. I told them to send me the contract I signed and after I reviewed it I would call back. Again, they sent me a contract that does not have my actual signature on it. However, after reviewing this genetic contract and briefly speaking with someone on the phone. I do not want to waste my time going in for another appointment to see if "there are other reasons why the services aren't working". They could have done this on any of the appointments where I had complained that the services weren't working. On my 5th or 6th session, the nurse took a picture of what was only a weeks worth of hair from not shaving daily and it was more than I came in with originally. No solution was offered at that time and was just told to completed services. Several times I asked for the contract they could have offered a solution. Last month when I emailed the manager at the ************** the same information I sent in to BBB but they did not email me back or offer a solution.  
  
  
  I don't want any more services from them especially on my face after my several complaints. The contract states there's no guarantees but on their website they state a lifetime warranty.  I want a refund for the false advertisement and scam of a product. 
  
  
  Attached is the genetic contract that has been sent to me 3 times without my signature. 
  
  
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 04/10/2025

  Our Contracts require acknowledgement, not signatures. Acknowledgment time stamp and email address is at the top of the contract.

   

  The Lifetime Memebership is a touch up plan that allows discounted services for continued treatment. This information is on our website and in the generic contract you shared

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23171004
  
  I am rejecting this response because:  The original treatment did not work, not even a little change. How will the touch *** differ form the services already provided? I paid a significant amount of money for a service that did not work.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for services I did not receive. They would not offer me any type of refund. It is run like a scam when it is a serious issue to have people do medical things to your body and face. They rush you to agree and dont offer or tell you, you have no way out. Only a business who was not confident in their product would operate that way.

  Business Response

  Date: 04/08/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laser has been lifechanging (in a good way) but this experience has been a true disappointment. I started laser treatments a few months before Covid (full legs, brazilian, underarm, and lip) for $8,000!!! Yes that was my responsibility for allowing myself to be persuaded even though it's not my full body and it's quite hefty- but the problem ensued after. I signed because I was told it would come with a lifetime guarantee (with "minimal fees" each time). Nominal, I thought. What happened is, after I'd say 4 or 5 treatments, Covid happened and they closed for a bit - and then they were booked and had no appointments (probably from people having to be rescheduled due to the closures) and my time was running out because they give you a period of time to get all your appointments in before you have to start using the "nominal fees" lifetime package which is how they get you. A few months ago, I noticed my hair has come back full force, so I told them that I never finished my treatments and they said they can no longer honor that but that I still have my lifetime guarantee. So for $250 or so each time, I've sucked it up and paid it. Today, I get an email that now, it would cost me upwards of $500 each time because they had to raise fees on our lifetime guarantee to "maintain proper employee training" and I am livid because for $500 I can literally go get treatments anywhere else - including multiple sessions. I feel cheated for not being given another few sessions that Covid interrupted as part of the original contract. I'll be going to a different studio now that I have to pay $500 for "lifetime guarantees." I did want to share my experience in case this helps anyone else. I'm just disappointed because it's an issue that's affecting me 5 years later.

  Business Response

  Date: 04/01/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Ideal Image to get laser hair removal on my chin and neck. I was told that the hair "had pigment and was treatable". I paid for the service in full and started treatments. The process was to continue treatments on a regular basis for around 1 year, in which I did. During that time I saw NO hair reduction. I complained to the business as I paid but was not getting the results. I was wasting my time as well as theirs. I continued to follow up on my dispute for months. Eventually, they told me my hair was not treatable as it had red in it. I wish I would have known that up front. I then was not offered a refund, but instead a 'store credit' for the amount I paid. I did not go there to need or want any other service. I feel I was scammed and they should have told me my hair was not treatable due to the red hair at the consultation. When it didn't work, I should have gotten a refund of my money not a credit towards products I didn't want to begin with. Very disappointed at the whole experience and looking for my money back. Now that i know more about laser hair removal, they never should have taken my money for hair that was not treatable.

  Business Response

  Date: 03/27/2025

  We offer no Guarentee of results for any of our services.  Account credit was provided towards a different service which was also used between the client and a family memeber.  If you would like to discuss further, please give us a call at ************

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23119668
  
  I am rejecting this response because:

   

  Ideal Images website does state a guarantee.

   

  Ideal Image offers a Lifetime Guarantee on all of our laser hair removal services. One of our guest consultants will discuss all the details with you during your complimentary consultation.

  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/08/2025

  Per your contract regardng Services:  

  You hereby make the following acknowledgments with respect to the services to be received by you under
  this Agreement:
  (i) You hereby voluntarily consent to the elective LHR services and understand that the LHR services will be
  provided with a Candela Alexandrite Laser and/or a Candela GentleYAG laser. These lasers are
  manufactured by a third party, *******************. You understand that the LHR services must be repeated
  several times before satisfactory results are achieved, although there is no warranty or guaranty that all hair
  will be permanently removed from the area. You understand that a different laser service provider may
  provide your LHR services at each of your sessions.

   

  The Lifetime Gaurentee is a membership that provides discounted touch **** the detail are below:

  23. LIFETIME GUARANTEE PROGRAM.
  Lifetime Guarantee Hair Removal Program
  Lifetime Guarantee Program: In the event of new hair growth during your lifetime, the Lifetime Guarantee Program (***)
  provides you with touch up treatments at a discounted rate for any service areas for which you have purchased a laser hair removal
  package at Ideal Image. Customers must purchase another service or the LHR Eight (8) Package to be eligible for the ***
  discounts. The *** does not apply to blonde, red, or gray hair. After the payment of the one-time initial fee, the *** entitles you
  to retreatment on all past, present, and future laser hair removal package purchases with Ideal Image for the areas treated. THE
  *** ENTITLES YOU TO 90% OFF THE THEN CURRENT SINGLE SESSION PRICE FOR THOSE APPLICABLE SERVICE
  AREAS (*** Touch Up Fee). Discount cannot be applied to the cost of the laser hair removal packages for new service areas
  that are treated. Non-purchased service areas are not covered by the ***. THE *** IS NON-TRANSFERABLE AND
  NONREFUNDABLE. In the event the laser hair removal service agreement is canceled or is refunded for any reason, this ***
  agreement is canceled for that service area. This *** agreement supersedes any prior lifetime membership, guarantee, and pay per
  pulse programs and is valid only for your lifetime. ***** at participating Ideal Image locations only. THE *** PROGRAM
  EXCLUDES ANY SERVICE THAT IS NOT MEDICALLY APPROPRIATE.

   

   

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately a year ago I don't know the exact date because I cannot see it. I purchased a gift card for my daughter for her birthday. It was for $400 for Ideal Image. I was recently told that those gift cards expire and I could not understand why. I was not told this upon purchase. I will be honest if I was told that I'd probably would not have bought it considering I know my daughter's schedule I know how she's raising a family and she works three jobs that it would be hard for her to get in immediately. I was not told this. When I call to find out like why this was so I mean it was my harder than money that paid the $400 why would they tell me that it expired? That makes no sense. I understand if it was a gift card that I won in a contest but that is not the case. So $400 in my cash money that I paid for for a gift for my daughter is gone. I have tried several times more than several times to contact this organization to no avail. The last person I spoke to was a ***** she is out of the ************** Although I did buy the actual gift card at the tequila location. ***** promised me I'll call back in a couple days. That was a month ago probably over a month ago. I've never heard from her. I've called back twice so far and I can't seem to get in touch with her. Honestly at this point I would like my money back. If they cannot guarantee that this amount will be on the card when my daughter goes there to use it and they cannot verify it which is what she was supposed to be doing and calling me back. I want my money back. This is ridiculous. How do they have a gift card that you buy as a gift for somebody expire? Especially at that amount. I've been a long time customer with them long enough. I cannot believe I'm being treated this way. I have attached pictures of the back of the gift card and the front. Nowhere on that card do I see that anything expires. How dare they.

  Business Response

  Date: 03/25/2025

  The conversation has was that the client would call us back once she spoke with her daughter to find out IF she still had the original Gift card or if we would need to do research to locate the gift card. The only call back we received was an interest to purchase service for herself.  Please give us a call with your gift card information as previously advised and we can assist you or your daugher with purchase   ************

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23110420
  
  I am rejecting this response because: that is not how the conversation went. I did not call back to ask for services for myself. That is a lie. I am flabbergasted that you would straight up lie like that. ***** you told me yes that it would take you a while to locate it but that you would call me back. That doesn't make any sense why would I be the one calling you back when you people were the one that told me that there was an expiration date on it. A $400 gift card that I paid for with my money should not expire. This is not something I won in a contest. You promised me a call back and now because you dropped the ball you're going to lie. You were the one that was supposed to look into this and get back to me. I have to give card by the way I have a picture of it and nowhere nowhere does it say that there's an expiration date and I was not told this. So Ideal Image does bait and switch it on top of that when they promised to call customer back now they lie? The only reason we were talking about Services is because the young lady said that my daughter could probably get more for her money because of the specials that were going on. I had also told her because I was conversing with her and trying to be kind and calm at that point and said that my daughter has never gotten ***** before and it would be need if I went with her. How dare you twist my words. I cannot believe it. And ***** I never spoke to you about Services either for myself. You were supposed to find the transaction and get back to me. You never did I would like my money back. I am having a very hard time uploading the pictures of the gift card I cannot convert them I'm having a hard time I have done everything I will be more than happy to give you that information so that I can receive my refund. This has been more trouble than it's worth. This was a gift for my daughter for her birthday she was going to go use it and was told that it expired I called because I was the one that purchased it. How very embarrassing to buy a birthday gift for somebody and then being told that they can't use it. I was very embarrassed and extremely mortified. Thank God with my daughter and not somebody else like a boss or something. The fact that you lied about the conversation makes me even more angry. As I said you dropped the ball so now you make it look like I was supposed to call you why would I call you I was asking you for help why did I have to call you back you were the one trying to find out information. Stop trying to make me look like a fool because I did nothing wrong. I would like my money back. Now it goes beyond the gift card now it goes to the fact that you straight up are lying and so did that young lady that talk to me on the phone I never inquired about Services about myself I never called back. I inquired about specials because I was told that my daughter could use to give card for much more possibly because of the specials how dare you people. As I said I will give you the gift card information but I am having trouble loading the pictures they are too big. Please advise Better Business Bureau how I can do this. Ideal Image your business practices leave a lot to be desired. I really cannot believe that you put this on me I just don't understand how you feel that I'm responsible to come up with an answer it's not my job it's your job you sold me the gift card. Then went around and told me that it was expired a $400 gift card that I work my **** off for no I want my money back now
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23110420
  
  I am rejecting this response because: Please see the gift card attachments. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/17/2025

  We are resolving this client

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a virtual consultation with Ideal Image in August 2024. Bought a package was set up for payment plans. When I went for the actual appointment, the information was not the same. I felt like Ive been lied to you to get me to buy the package. I talked to the manager. She apologized told her I would not be back. I was refunded my $1500 never heard anything from them again march of this year when the billing **** for them took ***** out of my account. I tried to contact Ideal Image . She said I got services there which I did not ! I tried to get her to provide me with services that she says I got there. ..She refused ! I talked to the billing department they said the manager never canceled my package like she said she would. So basically I was charged $1275 for services I never received. Never received one letter from anybody or a phone call in the seven months of the first time I went there saying I owed anything. On the bill it says Im being charged for services that I received on 08/03/2024 again never received one service from them.

  Business Response

  Date: 03/24/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23102269
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******