We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Buca DI Beppo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Buca DI Beppo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Buca DI Beppo has 67 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food from website, I never got food, I called to let them know twice. They said they would refund money and it's been a week and no refund. The delivery guy had wrong address, of which he sent screenshots, on my receipt there is the right address. I never got food or my refund like the manager said I was going to get.

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 5, 2022/09/09) */ Refund has been requested and customer contacted by Divisional Vice President. Consumer Response /* (3000, 7, 2022/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its been a week since someone contacted me and more then two weeks since I was told I would get refund. I have not received my refund. Business Response /* (4000, 9, 2022/09/19) */ Apologies for the delay! Followed up with Divisional Vice President and confirmed that refund has been submitted again to ensure it is received. It should process within 5 - 7 business days. Thank you!

    • Initial Complaint

      Date:06/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into pick up my online order and the girl behind the podium gave me poor service, so I asked for a refund. Someone else behind the counter named Brittney said, " you can take the food and then call back tomorrow and get a refund. Now they are telling me that I got my food and they won't refund me. They scammed me. Their scam is to say take the food and we'll refund you later but then say that I got the food so there is no reason to refund.

      Business Response

      Date: 08/03/2022

      Consumer Response /* (2000, 10, 2022/07/28) */ **************************************** Wed, Jul 27, 11:22 AM (21 hours ago) to me They already refunded me it's ok

    • Initial Complaint

      Date:06/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never felt more uncomfortable in a filthy restaurant, if it weren't for father's day, and nowhere else to go without a reservation, I would have immediately left and never stayed. I walked in and was appalled by the lack of cleanliness of the lobby, it was disgusting...see attached photos. Then they lead us back to our table and I took pictures of nothing but dirty tables, dirty dishes, and trash all over the floors, the table they seated us at was dirty, and they weren't even very busy, I see why. They took our drink order and didn't bother asking for ID, which in the state of Utah, is highly illegal and you will be shut down on the spot for that! I couldn't believe they were serving us alcohol without carding. Service was terrible, the server was irritated and I was not having it...it took her 9 minutes to say hello as we sat there wondering if anyone worked there. The food was mediocre at best and the value is horrible! 18 dollars for a half glass of wine? REALLY? The food came out fast, but it wasn't even hot. There really isn't anything good I can say about this place and I should have gone directly to the state and health department to have them shut down (I still might). I walked out of there pissed off that I wasted my time, my money and father's day at this place and I want a full refund for all the crap I went through.

      Business Response

      Date: 07/15/2022

      Business Response /* (1000, 5, 2022/06/23) */ Our Divisional Vice President reached out to this guest - we are giving full refund for experience. Guest is satisfied with this outcome. We have addressed the issues with our restaurant to help prevent them from happening in the future. Consumer Response /* (2000, 7, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have yet to receive the refund, but I accept the resolution.

    Buca DI Beppo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.