We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Buca DI Beppo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Buca DI Beppo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Buca DI Beppo has 67 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received $50 Buca di Beppo physical gift card. So I decided to order a large spicy chicken rigatoni and attempted to pay with my gift card. When I removed the security strip for the PIN, the code smeared. I called the restaurant and they said they couldn't help me. The website for the gift card has a "403 Forbidden" error message. ******************************************************************************************

    • Initial Complaint

      Date:01/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received two(2) $25.00 gift cards for Fathers day 2024. They are for Bucca di Beppo resturaunt. The week I received my cards, Bucca Di Beppo filed bankruptsy, and my local resturaunt closed suddenly. There is no Bucca Di Beppo with a 100 plus mile radius from my home. We tried emailng corporate for a refund but have not heard from anyone. I'm 71 years old and do not travel far from my home area.

      Customer Answer

      Date: 01/20/2025

      I have not heard fom Buca Di Beppo since I filed the compaint.

    • Initial Complaint

      Date:11/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order to be delivered today at 12:30. My order has not been delivered and I have received no communication beyond the original order confirmation. I've been trying to call for over an hour but no one ever answers and my calls eventually get dumped into voicemail.

    • Initial Complaint

      Date:11/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a buca gift card with $13.96 remaining..I need to be refunded as all bucas in my area have closed

    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 4 25 dollar gift cards from Buca di Beppo that is now bankrupt and no restaurants in my area are open. I've emailed the company but no reply. I would simply like my 100 dollars refunded.

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online order for the Buca di Beppo location in *********** on September 29 2024. When I arrived to the location to pickup my order they were closed due to maintenence. I called the next day to receive a refund for my order and was told the refund would be issued. A week went by no refund and I called again and sent email on there website. Two weeks by and I called again and was told they changed *********** and to give it a few more days. Three weeks by and I called and they took my information down and was told some would call me. I called again almost a month later and the manager is too busy to talk.

    • Initial Complaint

      Date:10/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a gift card for BUCA di BEPPO, only to learn that they have closed all restaurants in **. Hence, I am unable to use the gift cards. I would not have purchased them, if I have been informed that the restaurants were soon to close. I would like either a refund of my money or a replacement card for a similar restaurant that is open in my area.Thank you!

    • Initial Complaint

      Date:10/01/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a catering order with Buca on June 21, 2024 and they charged me $395.60 for it. I called September 20, 2024 and spoke to a manager to change the salad I was told she had to cancel and refund the order and it would take 5 business days to show a refund. The manager had me place a new order to switch the salad which in the shows in the document I attached for a total of $437. I called to check on the refund on and the manager said it was issued; however, there was nothing pending or processed from Buca in my bank account since the 20th other than the second order I was told to place. The resolution I would like is a refund for the $395.60. I have no other issues with the business other than them not issuing my refund as stated. Ive dined with previously and have had zero issues and instead I have had great experiences.

    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased 2 $50 gift cards for Buca Di Beppo. I learned a few weeks ago that they have closed ALL the restaurants in my state. I am unable to use the gift cards. I would not have purchased them, or I would have used them sooner if I have been informed that the restaurants were soon to close. I would like either a refund of my money or a replacement card for a similar restaurant that is open in my area. I have contacted the company twice in an effort to resolve this issue and there has not been a response from them.

    • Initial Complaint

      Date:07/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered through the Bucca di Beppo website pastas and food for a gathering. The driver showed dropped the food without ringing the door bell, the bag was torn open, the food box was smashed, and there two fries left in the boxoh and my pasta order that was over $100 came in the fork of a burger, coke, and 2 fries remaining in the box (clearly they were eaten, spilled, or otherwise missing) that the receipt said was $15.Found out they use door dash, driver didnt speak English and the restaurant manager said all he could do was submit a ticket to corporate. There was no way for me to receive food tonight unless I paid for it again and created a new order.This was ordered via a gift card ($200 value) and am asking for a full refund of the gift card in its entirety given their inability to deliver an order and subsequently resolve issues timely.

      Business Response

      Date: 08/21/2024

      Divisional Vice President processed a full refund for **** on July 9th as well as an $50 "It's on Us" as an apology for the drivers mistake.

    Buca DI Beppo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.