We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cyber Security

CyberSecure IT Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cyber Security.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before Nov 16 2023 I contacted through an advertisement cybersecure, my computer company that I had used dropped residential services. A technician came out on Nov 16. I paid for 1 year service with quarterly maintenance. In March 2024 I started receiving emails that quarterly maintenance was overdue. With technology today, I feel that a computer company should be set up to notify clients in timely fashion for quarterly maintenance. On march 14 I called to set up appointment. Reception took name and contact information and told me someone would contact me. On March 22 I called again with same response, they took my info and no one ever returned my call. I called again during business hours today April 5, the call was answered by answering service. Its been 5 months since original service. Ive been unable to set up maintenance or even talk to anyone other than a receptionist or answering service.

    Business Response

    Date: 04/09/2024

    This has been resolved to the customers satisfaction.
    On April 5, 2024 we contacted the customer and spoke with her.  As a result of the conversation, she accepted our offer to extend her services contract and then we scheduled the maintenance for the following week.
    On April 9, 2024, the customer spoke with us to confirm the maintenance appointment and she offered to remove her complaint.  We have satisfied her requests for scheduling her quarterly maintenance in a timely manner.
    The customer stated that she tried to contact ******************** to remove the complaint but was unsuccessful in her attempt to reach the BBB.

    Customer Answer

    Date: 04/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/24/2022 I was hacked at my business and all my financial data as well as my customer's data was breached, and all the data was sold on the black market. I have experienced a loss in excess of $400,000. I was paying this company to protect me. Clients' health records, social security numbers, addresses, credit cards numbers and login information were all stolen from a server Cybersecure IT Solutions manages.

    Business Response

    Date: 12/09/2022

    This is a scam. We do not, nor have we ever had a customer with this name. And we do not do any business in **********. 

CyberSecure IT Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.