Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,965 Customer Reviews
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Review fromSeamus K
Date: 04/21/2025
5 starsSeamus K
Date: 04/21/2025
They delivered in timely manner and picked up the day after requested; seamless and easy process; reasonable price. Would use them again
PODS Moving & Storage
Date: 04/22/2025
Best wishes in your new home!Review fromAndrea M
Date: 04/21/2025
5 starsAndrea M
Date: 04/21/2025
Every step of our move went as planned. Definitely would use again if I ever move. Price about half of moving company, including movers we connected with for packing and unloadingPODS Moving & Storage
Date: 04/22/2025
Were delighted to hear about your experience! Thanks so much for sharing!Review fromChad K
Date: 04/21/2025
4 starsChad K
Date: 04/21/2025
Great delivery and pickup. Couldn't schedule a pic up and ended up paying for the next month. Pay attention to that. Make sure you plan accordingly and schedule pickup even if you aren't fully out of it.PODS Moving & Storage
Date: 04/22/2025
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.Review fromJacquie W
Date: 04/21/2025
4 starsJacquie W
Date: 04/21/2025
Overall, we had a good experience with PODS and would recommend them to others. Our only complaint is the gentleman who dropped them off was very rude and unfriendly. Fortunately, when our PODS were moved and picked up the person we got was very nice and very friendly, it was a much better experience. We're grateful for this service as it helped us during a two-month long home renovation.PODS Moving & Storage
Date: 04/22/2025
We recognize you have many choices when it comes to moving and storing your belongings, *******, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon!Review fromKaren O
Date: 04/21/2025
5 starsKaren O
Date: 04/21/2025
PODS have made my moving experience incredibly stress-free. I have nothing but positive things to say about the employees in ******* and **********. Their professionalism and the exceptional care they took of my belongings were truly remarkable.PODS Moving & Storage
Date: 04/22/2025
Thanks for the awesome review! We work hard to meet expectations such as yours, and were happy to hear we hit the **** for you.Come back and see us soon. Cheers!Review fromKim M
Date: 04/19/2025
2 starsKim M
Date: 04/19/2025
I will not be using PODS again. My delivery date of my POD was changed without notifying me or having me approve the date. I had already confirmed the original delivery date and was waiting for the three hour window. I was driving twelve hours straight to meet the POD in order to be there for my scheduled unload team. I happen to log in and noticed my delivery date was changed and I was not notified or asked. I was furious. I had to find a new unload team and reschedule hours at my new job. The customer service person I was working with said there was nothing they could do as they did not manage the local companies who deliver and pickup the PODS and this change was initiated by them. I told them to get it scheduled back as it was and had the email for my confirmation of original date. The rep said he couldn't and the only available option was three days later than my original delivery date. Completely unacceptable.PODS Moving & Storage
Date: 04/21/2025
***, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email *********************************************** with your customer ID so we may best assist.Review fromJames C
Date: 04/19/2025
1 starJames C
Date: 04/19/2025
Racket. Kept changing rates. schedulers kept making mistakes. Telephone were all ESL. Never again.PODS Moving & Storage
Date: 04/21/2025
*****, we strive to do better than this. Please email *********************************************** with your customer ID and additional details so we can learn more about your experience and best assist.Review fromLeigh W
Date: 04/19/2025
3 starsLeigh W
Date: 04/19/2025
Not a good experience. The initial driver didn't read the instructions I took pains to get documented, resulting in a very awkward loading effort. And at the other end, the driver abruptly changed the date for pickup despite the fact that we were not allowed to leave the *** at the business parking lot for more than 1 day. The *** itself was okay, although the 12 foot units, which would have been the perfect size, are not available for long distance moves. It was the poor communication that turned an "okay" experience into something really bad.PODS Moving & Storage
Date: 04/21/2025
We appreciate you taking the time to share your feedback, Leigh. We certainly don’t like to see this. If you’d like to chat, please email ***@pods.com with your customer ID and additional details.Review fromM A G
Date: 04/19/2025
4 starsM A G
Date: 04/19/2025
The lock ordered was not received. I had to purchase another lock. Besides that both drivers from the initial delivery and end delivery were excellent. Did not have any issues with the items shipped.PODS Moving & Storage
Date: 04/21/2025
Best wishes in your new home!Review fromDonna F
Date: 04/19/2025
5 starsDonna F
Date: 04/19/2025
My experience was great. They were punctual and very professional.They showed me how to use the lock and some tips about tying down my belongings. They dropped of the container when scheduled and picked it back up when scheduled, at both cities.I would definitely use them again.Thank you.PODS Moving & Storage
Date: 04/21/2025
Kudos to our stellar team! And thank you, Donna, for acknowledging their commitment to delivering exceptional customer care! We're looking forward to working with you again soon!
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