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Business Profile

Insurance Claims Processing

Davies Claims North America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

This profile includes complaints for Davies Claims North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Davies Claims North America, Inc. has 33 locations, listed below.

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    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently started a claims for my vehicle for tire damages on the Pennsylvania Turnpike and I was told that a person from the insurance company would contact me regarding my claim. I filed this claim on 7.3.2024, and throughout this process I received one letter in the mail from the insurance company (Davies Group.) I literally call them once a day since the beginning when I file. Its always the same thing. My representative (******** ******) my calls are routed to her voicemail box and she doesnt return my calls. I even used the email address provided by her company to contact her and nothing still. I need to get to the bottom of this and I seriously need help from the BBB.

    • Initial Complaint

      Date:07/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early December 2023, my car was hit by a City of *********** ******* bus. Repairs were coordinated by the Davies Group. It took more than 6 months to get my car repaired because ***************** and *************************, who were coordinating my claim, refused to fully accommodate my inflexible schedule as a healthcare provider. I showed up late to work on the day of the accident and did not get any compensation from the city for the inconvenience of this whole ordeal nor the time lost at work. Davies Group coerced me into accepting poor customer service and a Camry rental after ****************** told me I could get a car of similar size to my ***** NX300. When I called to remind them of what I was told I would have on 7/8/24, ************** refused to honor the request. She rudely replied that her supervisor was unavailable; no one from the corporation helped after I lost time calling several numbers. The repairs took about 2.5 weeks to complete; I received no updates letting me know when the car would be ready nor the rental due. ********** told me that the rental was not extended until July 24, 2024 when I was finally told I could pick up my car; that caused trouble with returning my rental deposit. ************** made no real effort to rectify the delay in return of my funds. ********** informed me that I would need to have the Davies group rectify the situation; she refused to call to verify the extension which Enterprise told me she did not do. When I received the ***** from ***************** the trim on the rear door that was repaired was not fully adherent. Gatorland ****** informed me that if it was worse they would need to contact my insurance to repair it. When I contacted the insurance adjusters today about my concerns about the trim of the car, they indicated that they had nothing to do with coordinating the repairs. That seems unlikely as the representative at Gatorland ****** indicated that the insurance would be responsible for the cost of those repairs. The job is incomplete.

    • Initial Complaint

      Date:07/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March of 2023. My company (JM Plumbing Pros) was advised that they ****** services originally now called Davies) wanted to conduct an audit for the year of April 2022-April 2023. I authorized to conduct an audit and sent appropriate paperwork as requested immediately from March of 2023. Until on 8/8/2023 I was contacted by *********************************** at AFIRM asking to fill out forms for audit. I informed her that I had already completed said paperwork back in April. Did not hear any word of the audit until February 26th 2024 saying i have a premium due of $6,347.79 for the audit conducted and it is due on February 29th 2024. There was no exit interview or audit review by myself and they falsified that i agreed to the audit findings. I'm filing a complaint and will follow up with a lawsuit that this company falsified records and back dated documents along with no explanation of why they want such a high amount of money as additional premium for an expired policy.

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is handling a claim for damage from a pothole in the road way, I have been trying to contact them as stated in the multiple letters I have recieved. I have been trying for over a month to get ahold of someone there, I have left 5 voicemails and have yet to be contacted. I am starting to get upset. Claim number *******

    Davies Claims North America, Inc. is NOT a BBB Accredited Business.

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