Complaints

This profile includes complaints for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AAA Club Alliance

  1 River Pl Wilmington, DE 19801-5125

  
• 

  AAA Mid Atlantic, Incorporated

  875 AAA Blvd Newark, DE 19713-3624

• 

  AAA Mid Atlantic, Incorporated

  1810 Wilmington Pike Glen Mills, PA 19342

• 

  AAA Mid Atlantic

  251 Highway 35 Eatontown, NJ 07724

• 

  AAA Club Alliance

  340 S Centre St Pottsville, PA 17901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my vehicle towed by AAA roadside assistance for assistance because my battery was dead. They lost my car for over 6 weeks while I was getting chemotherapy in California. I returned to the East Coast and found my car in shambles. The whole driver side was smashed in the inside was rummaged all through and ripped there were hypodermic needles all over their parking lot and I sent pictures to their damage department not only was I told it's not their fault but they didn't seem to care that I'm fighting for my life with cancer and they ruined my car and sent me to the legal department who by the way told me to go somewhere it's not their fault. I told them that this is unacceptable they treated me like a piece of dirt because they know I'm sorry they knew I was getting a kidney transplant and I'm dying of cancer anyway so they blew me off now my vehicle 8:20-21 Fiat 500x is destroyed I owe money to the dealer they sent it to I still owe money to my bank who I pay every month they've had my car for 7 months and they're just so unprofessional . It's all in record hundreds of emails just to get them to call me back to tell me I'm a liar one thing I'm not in this world is a liar I'm not very healthy but I'm not a liar I have no criminal record I did nothing wrong and they wipe their hands of it and I cannot fix it it's a total loss. They have hypothermic users in their parking lot who were in my car I found needles in it windows were down and there are so cold top mechanic blew the main fuse this is just so unprofessional and I don't have the health the energy to continue fighting with their lawyers I don't have a lawyer I can't afford it.

  

  Business Response

  Date: 02/17/2025

  Dear BBB,

  Thank you for reaching out to AAA. We appreciate your inquiry and are here to assist you. To address the concerns more effectively, we kindly request that Mr. ****** contact ****** ********** our Member Relations Supervisor. She will be able to provide the necessary support and guidance. You can reach her directly at ************* 
  
  Thank you for your cooperation, and we look forward to hearing from Mr. Lawson.

  Sincerely,

  AAA Member Experience 

  
  

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 22906151

   

   

   

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18 I used my AAA membership to utilize the roadside service I pay an annual fee for. During my discussion with the representative Aaron I was advised if I take my vehicle to a AAA approved shop I would receive $50 and an additional 10% off of my bill if over $150. Upon receiving the bill no discounts were applied and claim % 04989647 was opened with AAA. Monica ***** was assigned to assist and I was told she would contact me within 3 business days. I didn’t received a call until the 5 business days and Ms. ***** stated she did not review any of the information provided by myself and her colleagues, stating there is no action she can take to assist. She refused to provide any additional information regarding the agreements AAA has with their partners regarding any discounts, thus preventing me from pursing reimbursement. The ‘bait and switch’ I experience was both unethical and a time consuming process.

  

  Business Response

  Date: 01/30/2025

  We write in reply to this concern. We have forward this to the member's home Club AAA Mid Atlantic. 

  

  Business Response

  Date: 02/14/2025

  Thank you Mr. ******k,
  
  After reviewing your repair bill you are entitled to get the 10% off labor discount for going to a AAA Approved Auto Repair Center. The check would come to $16.55 however I will issue the check for $20.00. This check should arrive in 7-15 business days.
  
  
  Supervisor, Member Relations
  AAA Club Alliance Inc
  Phone: (513) 419-8970

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 22867208
  

   

   

   

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA failed miserably many times yesterday (1/23) to provide their contracted service, failed to notify me, putting my health and safety at risk as well as my property. Then they lied to me (several people, several times) and finally insulted me. Not only have they not fixed their errors, not apologized for lying to me, they then compounded their errors by revoking my service. (The details won’t fit in this box. See attachment.)

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called AAA on 1/28/25 spoke to Amanda advised my membership renews 2/1/25 & went up to $296 & billing me an extra $84 for my 3rd member. I’ve called in several times to get the amount & no one advised of this. I was paying $16.06 for 12 months last year & now it’s going up & they told me a few days before renewal. I haven’t had a good billing experience with aaa & if my rate isn’t at the $16.06 & not increased to $24, I will be going under my car insurance where it’s free monthly. I want to speak to a Corperate rep on this billing amount.

  

  Business Response

  Date: 02/20/2025

  Dear BBB,

  Thank you for contacting AAA Club Alliance. Upon conducting a review of the membership records, it was observed that an associate was included in the charge dated January 31, 2025. Consequently, We have processed a refund for the payment made on that day, amounting to $24.45. Please note that the associate in question has been canceled from the membership.
  
  Should the member wish to enroll in the installment plan, two associates are now displayed, with the projected charge being approximately $17 per month. However, the exact charge will not be determined until the installment plan is established.
  
  Furthermore, it is pertinent to mention that the membership is now set to expire. This action was taken in accordance with the notes indicating that the membership had to be set to expire in order to prevent any further charges, as requested by the member.
  
  The member is encouraged to reach out to our support team to initiate the setup of the new 12-pay plan, which will apply exclusively to the two remaining members.

   

  Thank you,

  AAA Member Experience 

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.   They need to refund all payments & start over because they messed up my billing.  Regards, Complaint ID: 22868924    

  

  Business Response

  Date: 02/28/2025

  Dear BBB, 

  Thank you for contacting AAA Club Alliance. The payments made for last year’s installation plan are unrelated to the error. The payment of $24.45, which was higher than expected, has already been refunded, and the membership has been updated to ensure the correct amount will be charged if another installation plan is set up. Additionally, the member disputed one of last year’s installation charges, and that chargeback has already been processed. We will not request that payment again, and the membership is ready for the member to start a new installation plan if they wish. There are no other refunds owed to the member.

  Thank you, 

  AAA Member Experience

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28th, 2024 we had my **** * *******’s Dodge Ram Passenger Van towed from Ali Sunoco Service located at 5200 Columbia Pike, Arlington VA 22204 back to my office located at 205 S. Whiting St, Alexandria VA. This all involves using my membership and *** ******** membership because my membership was out of tows for the year all stemming from a fraudulent battery sale from one of their techs that sold me a discounted battery that was not even a AAA battery. If they look at my membership they will see that complaint because they had even reimbursed me for tows stemming from that occurrence. It turns out the battery was not an authorized sale, it was not a AAA battery nor was it the right one for my size van. Which I found out when I called for battery assstance again at which time the tech that came out another visit told me all about it so I called and put in a complaint. So once again the battery was not keeping a charge so I called AAA prior to September 28th to jump start the van but the tech could not get it started, when he connected his jump starter to the battery thier was a loud frying sound and he could not get it started. So I had it towed to Ali Mobile for them to look at it. The mechanic their said that triple AAA fried the computer and that it would need to be replaced. So on Saturday September 28th 2024 I called AAA Roadside assistance to have them tow my van back to my office from Ali Mobile, I told the dispatcher at that time that a regular tow truck would be needed NOT a flatbed because thier was a height clearance and that the van would not be able to be brought on to the parking lot of my office building. So what did they do, they brought the van on a flat bed using a 3rd party company. They could not bring it into the lot and the 3rd party tow company basically said screw it, we are just going to take your van and impound it. I have copies of emails from AAA saying that they would bring my van back but still nothing.

  

  Business Response

  Date: 02/14/2025

  We had avised the member back in October of 2024 that the member needed to get the vehicle out of impound and that we would review the receipt for reimbursement. The member had the vehicle taken to the requested tow destination. The delivery was refused which caused the impound. We attempted multiple times to get the receipt for the impound however to this day it has not been received. We will cover the impound charges through October 3, 2024, the date the member was told to have the vehicle removed from the impound. 

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 22837220

   

   

   

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/23/24 called 3 times for tow. i was on side busy on ramp. i did not say i was in unsafe area. i was told 2 times someone on way but no change on app. i waited 5 to 10 min after alleged arrival time. 3rd time she immediately got a driver on the way that showed on app.i had no heat with cold temp. took over hour. 1/06/25 i CALLED AAA no app to tow my truck. I TOLD her i had four wheel drive and plow on front she said OK. driver was uneasy to tow and recommenced me another tow company and said to file for reimbursement. I filed and was denied reimbursement. I looked up later they due have right to deny, i do not fault tow driver but aaa rep should have not told me ok and said can deny per policy. 1/14/25 used app for tow 2005 camery ( mine) around 8 pm. app said no driver for 2.5 hrs. i have no heat in temps in the teens. No weather storm to hold up driver. I called to make sure arrival time correct. Message said same as app. I canceled thinking i would not get reimbursed for another company. 3 problems in 3 weeks and i pay for the classic membership for 100 miles when after the storm was told upto 20 miles.  

  

  Business Response

  Date: 02/13/2025

  After reviewing the members concerns we apologize for the experience. The call on 1/6/2025 the member did call to have his Chevy 2500 towed. When the driver arrived on location he discovered that the vehicle had a plow and that it was not covered. This is not something that we would reimburse. The call on 1/14/2025 the member cancelled the call within 15 minutes. While the member does have coverage for 100 miles of towing during weather emergencies we may restrict towing mileage to ensure that resources are availabe to service demand that may be greater and for the safety of our driver. Again we apologize for the inconvenience.

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 22819697

   

   

   

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 65$ for same day service for AAA for a jump on the vehicle I was driving. I was hesitant at first but was told that the driver would be there in an hour which was 430pm on 01/08/2025. I said ok but at 425pm the driver called me and told me that he would be there at 530pm. He was doing other jobs not in order but on his way to me. I got informed that he would be there at 615. I cancelled and asked if I could get my money back because I can’t keep staying out there waiting for him to arrive. My children were home all alone. What was supposed to be a quick run, 10 min, to deposit money into my Navy Federal account turned into 3 plus hours with my children calling me crying scared. I was told that I could get my 65$ back and that they could get me 20$ for a Lyft home. They never cancelled and the driver showed up after I left and was home with my children. I want my money back. They won’t refund it.

  

  Business Response

  Date: 02/03/2025

  The member contacted us for service and paid a non-refundable same day service fee. Service was requested and dispatched but then the member cancelled the service call. Since the driver was en route to the member we are unable to refund the charge as it was vaild.

• Initial Complaint

  Date:01/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to AAA in Oregon Ohio to have service done on my 2016 Chevy Trax. The work performed by n August 2024 and included checking Antifreeze and oil issues. This location is closed now. December 28th of this year I had taken the car in and had the same issues. The guy told me the cost and explained the problems. It was the same issues that was supposed to be fixed in n August. my church paid for the service last time which means they ripped off my church. If they inspected the car hoses which is on the receipt and the flushes. They would have seen other issues and fixed them that are causes to the vehicle. Don’t say you did something and not do it. The church informed me they will have lawyers if this is not fixed. I’m not paying for service that was done in August. That means the church and myself was lied too and AAA stole money from a church.

  

  Business Response

  Date: 01/13/2025

  Dear BBB, 

  Thank you for reaching out to AAA. Our management team has contacted the member and advised them to bring the vehicle back for a thorough re-evaluation. This step will help us ensure that all assessments and recommendations are accurate and up to date.

  Thank you, 

  AAA Member Experience 

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. We took the suv back in December 28th that’s why this problem was brought to light. Everything we had done was reevaluated and told we needed to do the same thing again. I am not paying for the same work that should have been done in August. And the wires that were expected in August. Regards, Complaint ID: 22753504    

  

  Business Response

  Date: 01/30/2025

  Dear BBB,
  
  Thank you for contacting AAA. On January 9, 2025, our assistant store manager made two attempts to reach Mr. *****. The first call occurred at 10:53 AM, during which the manager left a voicemail outlining the information needed. Later that same day, another attempt was made at 3:11 PM, but unfortunately, this call did not result in a voicemail. On January 23, 2025, at 1:25 PM, we attempted to establish contact with Mr. *****; however, we were unable to leave a voicemail during this effort. To ensure that Mr. ***** receives this important information, we kindly request that he contact the store at (419) 693-6141. This will allow us to assist him promptly and address any concerns. 
  
  Thank you for your attention to this matter, and we look forward to assisting Mr. ***** soon.
  
  Thank you,  
  AAA Member Experience

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stranded roadside by AAA tow service. On Saturday, December 28th at approximately 9:35 p.m. all of the electrical system on our 2013 GMC Acadia completely shut down while driving on Route 295. At that time ***** ******** called the 800 number on our AAA membership card. We were told that our claim will be dispatched and a tow company will return a phone call with an ETA. 10:24 a call was received that we were 2nd in line. At that time we contacted a family member to pick up four of the 5 passengers. ***** ******** remained behind to stay with the vehicle (that was completely dead in the pitch dark on the side of a major highway) per AAA's rules even though identified as a dangerous location. At approximately 11:30 Shane decided to check in. The representative acted clueless and confused (although this was his third time communicating with the same person). He then chose to call the 800 number again. He was informed the call had never been dispatched or accepted by a tow company nor did they have anyone to dispatch it to. This could have been communicated back at 9:30 instead ignored until 2:00 a.m. the next morning (after he had been sitting in a high traffic unsafe area in a black vehicle in the rain with absolutely no lights or hazard warnings working). As AAA neglected to give any kind of confirmation that a tow truck would ever be on its way, ***** ******** then chose to call a private towing company and pay out of pocket. Stuck in a car in a very unsafe location was made much worse with lack of communication from AAA or any kind of help given. The entire point of AAA service is so you are not abandoned on the side of a road in an unsafe situation and help would be available. This is not only disappointing to know we have paid so much money through the years but in the thick of an extremely stressful situation and needing AAA, the company failed miserably. I have no confidence in my safety of having it.

  

  Business Response

  Date: 01/17/2025

  we have asked the member to file for reimbursment on our website

• Initial Complaint

  Date:12/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an e-mail from AAA on 11/29/2024 advising me that my AAA membership is about to expire. The email was a promotion offering me $20 off my membership and a $25 gift card. I’m on disability and on a very limited income. I rarely drive anymore, so I wasn’t going to renew, but with this offer I decided to renew. I renewed my AAA Plus membership. My credit card was billed on 11/30/2024 $107.50, so I wasn’t give the $20 off and I never received the $25 gift card. I emailed AAA to ask about the promotion. I was told the promotion was run by an outside vendor. I was told it could take a few weeks. I waited a month and I still never heard back from anyone, so I sent another email. I received a response this time from the gift card vender and they said I need to contact AAA. I feel like this was a scam to take advantage of a senior. I renewed, but they didn’t give me the deal they were offering. AAA is pointing their finger at the vender offering the gift card promo and the promotion company is blaming AAA.

  

  Business Response

  Date: 01/02/2025

  Dear BBB, 

  Thank you for contacting AAA. After reviewing this complaint we can confirm a $20 discount was applied toward the renewal dues we received on November 30, 2024. Please see our response sent to the member via email on December 2, 2024. Once a selection for the gift card is made, please allow up to six weeks for the gift card to arrive. 

  Sincerely, 

  AAA Member Experience 

   

   Our Response:

   You will receive redemption instructions via email, or if email is not available, information will be mailed to the address on the AAA Membership, via USPS. Please allow 1-2 weeks for redemption instructions to arrive. Once selection has been made please allow 4-6 weeks for delivery of gift card.

  The gift card offer is fulfilled by a third party vendor. Should you have any questions regarding order status or fulfillment, please call  the Support Team at 1-866-642-7710 or email [email protected].
  
  Thank you for contacting AAA, and being a valued member.
  

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The AAA promo was $20 off my membership and a $25 Gift Card.  On line it says AAA Classic Membership is $52 and Plus Membership is $94.  I renewed my Plus Membership and my Mastercard was charged $107.50 on November 30, 2024.  It doesn’t sound like I got a $20 discount unless AAA prices online are wrong?  To get people to join, it’s very possible that the prices are wrong or misleading.  Plus, I never received a gift card or an email ansking me to selecta gift card.  After I never received information about the gift card, I emailed AAA and I was told a third party company had to take care of that.  I was advised it could take a few weeks.  After a month I sent another email and the person responded saying AAA has to tell them to send me the gift card and they were never given my information, and that’s when I filed my complaint with the BBB.    So basically AAA says a third party company is responsible for the promotion and the 3rd party says AAA has to tell us to send you the gift card which they never did.  It’s now January 7, 2025 and AAA scammed me into rejoining on my limited disability income, but they didn’t give me the promotion.    Regards, Complaint ID: 22730000    

  

  Business Response

  Date: 01/27/2025

  Dear BBB, 

  Thank you for contacting AAA. After reviewing the membership and the rebuttal, it appears that the member is not looking at her renewal pricing to discount the $20 off but rather a new member promotional rate online. The member was billed $128.50 for her Plus level renewal, and the first bill was mailed to her home address on 10/01/2024. She received two additional notices after that, showing the same pricing for renewal. The promotion EXTBIL25 was applied when she renewed online for $20 off the renewal and does include a $25 gift card. 
  

  It does appear that the member initiated a partial chargeback for $33.50 so only a payment of $74.00 is showing as posted on the membership. She still owes the $33.50 in order to fulfill her end of the renewal for the discount and gift card.

  Thank you, 

  AAA Member Experience