Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wakefield & Associates has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wakefield & Associates

  3033 S Parker Rd Ste 1010 Aurora, CO 80014

  
• 

  Laura Tragesser Weber Attorney at Law

  7005 Middlebrook Pike Suite #2 Knoxville, TN 37909

• 

  Wakefield & Associates

  711 W Mccarty St Jefferson Cty, MO 65101-1543

• 

  Wakefield & Associates

  830 E Platte Ave Unit A Fort Morgan, CO 80701-3601

• 

  Laura Tragesser Weber Attorney at Law

  7005 Middlebrook Pike Suite #2 Knoxville, TN 37909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just applied for a bank loan and have this company on my credit report with a debt of $3156. I have no debt. This is not mine.

  Customer Answer

  Date: 03/28/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Mary *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Yo    Here:                                            Date:  __03/__/____
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on __/__/___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: 
    
    *****
  • The account number: 
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business Response

  Date: 04/22/2025

  Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** complaint. Our client, **********************,placed an account in our office on January 25, 2022. These services were rendered to **** ***** on April 22, 2020, at App of ******************************,****. An initial notice was sent to Ms. ***** on February 4, 2022. Wakefield has no record of return mail. An itemized statement has been requested from our client and will be mailed directly to Ms. ***** within 30 days. 

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23125590
  
  I am rejecting this response because

  I have never received any information from this company. I have never had ANY outstanding medical debt in my life. I have complete coverage with my insurance company and have never been to any emergency room in *********. Never spent any time in *********. I have lived in *********** for the last 12 years.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to corrections to my credit report. Wakefield & associates added a collection onto my credit report in the sum of $1911.00 it was opened Jan. 10, 2024. I accidently came across this collection while looking at my credit report. I have called multiple times and even sent them a certified letter to which i have had no response. I would like help in the matter of removing this collections from my report ASAP. Thank you for any help

  Customer Answer

  Date: 03/16/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Tyler *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  ***** *****
       Insert Your Name Here:                                            Date:  _3_/_16_/__2025__
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on __2/_17_/_2025__ by  Select one -> Email, Phone, Mail, or Other (Please specify)____certified mail_____________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: I do not know this company and have no contract with them.
    
    *****
  • The account number: I don't know the account #
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business Response

  Date: 03/28/2025

  Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** complaint. The current creditor, The ********************, placed an account with ******************** January 10, 2024. An initial notice was sent to Mr. ***** on January 12, 2024. There is no record of its return. Wakefield received Mr. ***** letter on March 6, 2025, at which time we reached out to our client to verify the balance and request an itemized statement. An itemized statement has been mailed directly to Mr. ****** A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23069774
  
  I am rejecting this response because:
  Still have not received any paperwork from this company. I have never heard of this company nor have I signed any contract with this company. 
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 04/04/2025

  I cannot find the account #, if that is something yall  can help me with I would appreciate it. Or point me in the right direction to find it. The other information I have already supplied to you. Please let me know what else you need?

   

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent the last part of last year trying to fix this stain on my credit report. Having talked to both the hospital and the collection agency, this is still on my credit report despite the fact that I talked to both multiple times that I paid this balance off directly to the hospital Feb 12th, 2024. My credit score went from a ******* score down more that a hundred points across all the credit agencies. The sad part is that I paid for my surgery in full 100% before the operation, yet the surgery center never paid the anesthesia company. After the ************** refunded me my money, I then paid them directly on 2/12/24. The last conversation I had with ***** at Capital Anesthesia is that she would notify Wakefield, and to have them fix my credit report once and for all. Still waiting..,.

  Customer Answer

  Date: 02/20/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Todd ********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:     **** ********                                       Date:  02_/_19_/__2019__
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates in Nov-Dec by Phone.
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: I already paid it earlier in the year directly to the client Capital Anesthesia as you will see attached for the amount requested.
    
    *****
  • The account number: I already sent this yesterday: *********
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business Response

  Date: 03/07/2025

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ********* complaint. ************ account was closed in our system per our clients request on February 18, 2025. A credit deletion request was sent to the credit reporting agencies. Mr. ******** will receive no further communication from us regarding this matter. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon this is in reference to a medical bill that was accidentally charged by the facility. *** reached out to the provider who charged it and it was supposed to be dissolved. Since then it has affected my credit report and have disputed this many times and they have not removed it. It is under $500 and should not be on a credit report Because its a medical bill. Ive gone through Experian 10 times to dispute this in the 2 years However, Wakefield and Associates continues to call and will not remove this from my credit report.

  Customer Answer

  Date: 02/10/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Woodrow *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:           ******* Smith                                 Date:  _02_10/2025/__/____
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on __02/06__/__2025_ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________email________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: medical debt incorrectly billed by doctor 
    
    *****
  • The account number: 
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business Response

  Date: 03/04/2025

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ****** complaint. Our client,The ********************, placed an account in our office on January 30, 2024 for services rendered to ******* ***** on November 17, 2022. The original amount of Mr. ****** bill was $500.00. A $20.00 payment was posted to the account on July 10, 2024.  Wakefield previously dispositioned Mr. ****** account as disputed in our system. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22908240
  
  I am rejecting this response because this bill originated from a doctors office that was mistakingly billed to us. It was miss coated. We contacted the office several times throughout that year to get it corrected. However, one year passed, and it was too long for us to appeal the bill.  It was then sent to Wakefield and Associates for collection. This is currently a medical bill that is only $480 and should not be on a credit report under the $500 threshold we contacted ******** credit reports and we dispute this charge many times we were told by experian because it was a medical debt that it should not be listed on the credit report. We have also discussed with Wakefield and associates our issue.  They were not helpful and did not want to hear it. We also contacted the doctors office a few times and there was nothing that they could do because its past the one year threshold.  This is on my credit report and has ruined my credit. All I ask, is it for it to be removed because it is not my debt   my next step will be to the Attorney General. Thank you for your consideration. I appreciate your help. Sincerely.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 03/18/2025

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ****** rejection. Unfortunately,since the bill is passed one year, we are unable to attempt to resolve this with the insurance company. Mr. ***** will need to contact his insurance company directly to attempt to get this resolved. Since the original amount of the bill was $500, Wakefield is allowed to report this to **********************************.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22908240
  
  I am rejecting this response because: You are a collection agency you can resolve this with a click of a button by contacting the company that hired you to collect the debt. As mentioned before, we did contact the insurance company and because it was past one year they could do nothing about it and directed us to your collection agency. This is a medical debt that should not be on a credit report. The collection agency can offer lower amounts to resolve the debt, then why can not remove it. We have received multiple phone calls and explained the situation and someone Always promises to return your phone call. Promises that are not done. This is my last Effort before I take it to another level To the Attorney General and I will get legal council. This is a medical debt that should not be on a credit report
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 2024, Wakefield & Associates began collection actions on a medical debt of $888 from Qualified Emergency Specialists. However, this bill was never submitted to my health insurance provider for proper payment. Additionally, I was misdiagnosed by the original creditor, which delayed treatment for a serious condition. Despite disputing the account, ******************** continues to report it on my credit profile, causing significant financial and emotional harm.The collection agency has not verified the debts validity or ensured that the original creditor followed appropriate billing procedures before sending the account to collections.I request the immediate removal of this collection account from my credit report and a full investigation into the improper handling of this debt. Wakefield & Associates should also cease all collection activities until the matter is resolved.The amount due was never submitted to my insurance provider, and no payment has been made by me for this debt."

  Customer Answer

  Date: 02/06/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Jeffrey *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:    ******* D Moore                                        Date:  _02_/06__/_2025___
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on _7_/_14_/_2025__ by  Mail, with a follow up letter on 8/05/2025
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: I believe the alleged debt is not valid because Wakefield & Associates has not provided the requested validation documentation, including itemized charges, proof of responsibility, and any contracts or agreements related to this debt. I do not acknowledge or accept responsibility for the debt without proper proof.
    *****
  • The account number: ***************

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business Response

  Date: 03/04/2025

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ****** complaint. Mr. ****** account has been paid in full and is now closed in our system. A manual deletion to remove this from Mr. ****** credit report has been processed. The confirmation number for this manual deletion is ********. Mr. ***** will receive no further communication from us regarding this matter. 

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***************. I do not have a contract with Wakefield and Associate, they did not provide me with the original contract as requested

  Customer Answer

  Date: 02/06/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Tamara ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:                                            Date:  __/__/____
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on __/__/___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: 
    
    *****
  • The account number: 
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Customer Answer

  Date: 02/10/2025

  I called Wakefield and Associates to get the account numbers ********** and **********

  

  Business Response

  Date: 03/06/2025

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ******* complaint. Our client,***************, placed two accounts in our office on December 4, 2023 and December 29, 2023. These services were rendered to ****** ****** on July ******* and July 29, 2023 at ******************************************  Itemized statements for these charges have been attached to this response for review. 

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with INPHYNET ********** PHY SE PC, I do not have a contract with WAKEFIELD & ASSOCIATES, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 02/01/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Justin *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:   ****** Smith                                         Date:  2__/_01_/__2025__
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on _12_/_15_/2024___ by  Select one -> Email, Phone, Mail, or Other (Please specify)___ Phone_____________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: I do not have an agreement with this company. 
    
    *****
  • The account number: **********, **********, **********, **********
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Customer Answer

  Date: 02/04/2025

  Here is the screenshot from the call I made.

  

  Business Response

  Date: 03/04/2025

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ****** complaint. Our client, Inphynet Prmry Care Phy SE, PC, placed an account in our office on August 22, 2023.These services were rendered to ****** ***** on February 3, 2022 at ****************************************. An itemized statement has been attached to this response from review. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed. 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a colonoscopy done with Us ***************** Corporate info: **************************************************************** suit 100 This was fully covered with my insurance. Confirmed prior to having the procedure. Once i was under they did a biopsy. This was never talked about prior. Obviously everything was fine. This was a routine colonoscopy. I feel they only did the biopsy so they can benefit and get more money. Bc a biopsy was performed the coding for billing changed . I was billed $1655.20 This was under dispute with my old insurance company ( I no longer have them) I thought it was taken care of . Until I got a notice it was in collection This was very surprising to me. I have good credit until this I would have gladly worked an arrangement out of if I new it wasnt rectified with my insurance company I looked at the reviews for this company after calling the credit bureau, apparently this is a common thing Very bad business

  Customer Answer

  Date: 01/20/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Marcie ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:                                            Date:  __/__/____
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on __/__/___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: 
    
    *****
  • The account number: 
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business Response

  Date: 02/03/2025

  Please allow Wakefield more time to review this complaint.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am reaching out because I had noticed a negative item on my credit report. It was from Wakefield and Associates. The date of the first delinquency on my credit profile says 6/28/2022. I have received absolutely no contact from them regarding this debt. I contacted them through their phone number I found online & tried to get more information and they could not find an account with my name or any other info about myself. They were persistent about wanting my social security number to find the amount. I was not comfortable giving that over the phone and declined. After I looked into my credit report more I noticed the original creditor was a company called ********************. I attempted to order contacts from them, and then they never contacted me to let me know they were ready for pickup after trying to contact them. I never received them. This is who the debt is originally from and they sold the debt to Wakefield and Associates.

  Customer Answer

  Date: 01/15/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Kristen *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here:              ******* *****                                    Date:  01/15/2025
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on 12/24/2024 by  Phone
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: When speaking with the representative regarding the debt they could not locate an account number associated with my name. They had my name, address, and phone number and could not locate an account number for which I owe anything. 
    
    *****
  • The account number: I do not have one or know of one because I have received no communication regarding this debt. 
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  

  Business Response

  Date: 01/31/2025

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ***** complaint. Our client,********************, placed an account in our office on November 22, 2022. An initial notice was sent to Ms. ***** on November 25, 2022. Wakefield has no record of return mail. An itemized statement of these charges was sent to Ms. ***** on January 3, 2025. A copy of this itemized statement has been attached to this response. Unfortunately, since the services were provided the balance is owed.A tradeline deletion will not be completed as it is the position of Wakefield that no violation has been committed.  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with FLORIDA EMERGENCY PHYS KANG. I do not have a contract with WAKEFIELD & ASSOCIATES. They did not provide me with the original contract as requested.

  Customer Answer

  Date: 01/07/2025

  
  1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU
  
       I, Sean *******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.
  
       I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.
  
       I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.
  
  
       Insert Your Name Here: **** *******                                           Date:  01__/07__/_2025___
  
  
  2) Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on _11_/01__/_2024__ by  Select one -> Email, Phone, Mail, or Other (Please specify)_mail________________
    
    *****
  • The reason why I believe the alleged debt is NOT valid is: I'm not liable for this debt with FLORIDA EMERGENCY PHYS KANG. I do not have a contract with WAKEFIELD & ASSOCIATES. They did not provide me with the original contract as requested. 
    
    *****
  • The account number: **********
    *****

  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

  Customer Answer

  Date: 01/17/2025

  I made this phone call 10-22-24

  

  Business Response

  Date: 01/31/2025

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ******** complaint. Since receiving this complaint, a payment was received and the account is now showing a zero balance. A credit deletion request has been sent to the credit reporting agencies. Mr. ******* will receive no further communication from us regarding this matter.