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Business Profile

Hardware and Tools

Harbor Freight Tools

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Harbor Freight Tools's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harbor Freight Tools has 270 locations, listed below.

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    Customer Review Ratings

    1.25

    Average of 128 Customer Reviews

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    Review Details

    • Jason S

      Date: 04/14/2025

      Purchased Atlas Pole Saw 40v 10" on 06/07/2022. The tool is on clearance for a reason. The motor will fail within two to three years. No replacement parts available. This tool needs removed from the shelf no placed on Clearance. If you are aware the tool has issues pull it from the shelf. I purchase a lot of tool from Harbor Freight but this Pole saw Atlas 40v was not built to last.

    • Tony H

      Date: 03/21/2025

      Do not trust the in stock online indicator as I drove an hour round trip after item showed in stock (there when they opened) only to have them tell me the system must not have updated and they were not in stock. Drove another hour and a half to another location to *********** not trust items shown for sale without calling first. Daily special showed Predator, outdoor, power, equipment at 25% off. Once again, after an hour round trip drive they told me it was power tools even though the ad clearly stated equipment. The Predator water pump fit every one of the four word description. Needless to say I will now take my business elsewhere, but suggest calling them first if you are seeking a bigger ticket item. Straight up false advertising on this one!1 star only because they dont have an option for 0 stars.

    • John M

      Date: 03/15/2025

      I paid for a tool chest at Harbor Freight in ********** on Feb 24, 2025 ($139.30). It was entered as a pre-order (not currently in stock). I was given a receipt with order number. They told me I had to contact them they would NOT call me. So I revisited the store in person at least six (6) more times over the last three (3) weeks. I visited on Mar. 14, the clerk took my name and tried a look-up. My purchase was nowhere to be found in their system... In any way. This went on long time. When I explained I had a receipt and that I tried giving the order number to "***" on Monday the clerk only said that "***" had been a bit strange lately ?!? The clerk asked if my wife could look up the purchase on our credit card using her cell. I said no, we do not use our phone as such. At that point, I think they began to think we were lying.They told us UNLESS WE HAD A RECEIPT THERE WAS NO ORDER !!! They said we would have to bring in a receipt to show proof of purchase. They took my money and said they had NO RECORD, and we were not going to have the tool chest ! I told them we had the receipt but they did not believe me ! We left Harbor Freight feeling like we had done something wrong and they did not believe us. CREEPY !!! We went immediately home and returned to Harbor freight in 30 minutes (14 miles round trip) ... WITH THE RECEIPT ! The receipt was long, detailed and without a doubt PROVED our purchase (we had a receipt sent by email). THEY STILL COULD NOT FIND THE PURCHASE IN THEIR RECORDS and said they would have to look into it. A clerk took my receipt and made a copy in their office with the two-way mirror. Creepy ! Do they stand in that office peering out and their honest customers ??? Some Mikandra called us about an hour and a half later saying that they had to call corporate and have them check their records... and BEHOLD our purchase was genuine. NO ONE from Harbor Freight offered any APOLOGY AT ALL and they just said the item would get there someday.

    • Jeffrey D

      Date: 01/11/2025

      I can see by these complaints / comments that I definitely "dodged a bullet." I received a notification from my credit monitoring company that I had a change on my report. It generically says an account was closed. So I sign in and it says my Harbor Frieght account was closed January 5th, 2025. My heart kind of hit my stomach because the first thing I thought was someone stole the card or something bad happened. I don't know at this point. So I grab my card and call the number. I enter the requested info in the automated system and it says my account is closed. At this point I am getting more worried and the automated system isn't helping because it won't just send me to customer service. Finally after several attempts I get it to connect me. A guy answers and asks me who I am and I tell him. He asks how can I help you? I state my account came up closed on my credit report and I didn't close it. He looks up my account and says yes, it's closed. Shaking my head I ask how? Why? The response I get is we closed it because of inactivity and your credit report changed. I said I've had it for about 6 months! So I didn't need anything yet! He says the agreement you agreed to says we can close your account at any time. I said does it also say you can just say F you and not tell the customer? Not send a letter? Email? Phone call? I have to find out through credit monitoring? He repeats the same BS about closing the account whenever they want. If this is policy that is a disgrace! This company from what I am seeing now is absolute garbage. I see why the prices are cheaper. It's garbage and they charge you to return defective items! I am so glad I never bought anything with my card.

    • Matthew M

      Date: 12/07/2024

      Has sale items through a specific date. Doesn't honor those sales, and won't carry enough stock for demand. Wants you to drive 100 miles away to get the product, even if they may sell it before you get there. Also will not let you buy the item and have it delivered to the store, either on line or an in stor purchase. Terrible customer service, wonder why everyone sticks to the hig box stores..better tools anyway

    • John W

      Date: 12/04/2024

      Harbor Freights sales policies can be frustrating due to unclear fine print and restrictive coupon exclusions. Many storewide discounts exclude popular items like jacks and tool storage, and membership requirements for ***************** deals add a paywall to savings. Advertising often lacks transparency, leading to surprises at checkout. Consistency across locations also varies, with some stores enforcing policies differently. Prices end up being not so great. I am taking my business elsewhere.

    • Dr. Sunil P

      Date: 11/30/2024

      *******, poor construction. Do NOT buy this compressor. I purchased a 3 Gallon, 110 ********Free Light-Duty Hot Dog Air Compressor. Used this for light duty, tire inflation chores at home about 6 (six) times. Then this compressor stopped building air pressure. Motor still runs; just no air pressure. Came to discover that internal plumbing joints are breaking, and poorly made parts are falling apart. Unbelievably shoddy and cheap construction. HFT is good for a low cost wrench and hammer. Do NOT buy anything more sophisticated. To make matters worse, employee in the store laughed at stupid customer for buying this product without "extended warr" - they know customer will soon be sorry for trusting HFT.Finally, I decided to warn other consumers.

    • Amy D

      Date: 11/05/2024

      If I could give zero stars I would I bought a sump pump recommended by the sales associate said he has had the same pump in his basement for 7 years. Same sq footage of home so I bought the 1/2 hp with the floating shut off switch. I didnt get offered an extended warranty because i know i would have bought it. Right as the 90 days is up because i bought the pump in July now its November, the sump pump ***** up. I call the return center and ask hey tell oops you are out of your return timeframe you will have to buy another. This is a scam! I bought one bigger than I needed and it burnt up in my face. I had a sump pump before this that lasted ************************************************************* this economy

    • Melinda L

      Date: 10/28/2024

      For months, I have been trying to get a refund of $113.66 for two defective hoses (that attached to a defective water pump) that I purchased right after hurricane *****!To date, Harbor Freight has failed to issue my refund and they have inexplicably devided my refund into two checks. They lost one check, had to reissue it and the second check was never even issued. To date I have received NO MONEY despite a dozen phone calls (full of empty promises and excuses) and my issuing six follow up emails.The company's representatives have lied to me numerous times while the payables department drags their feet (prpbably so the company can earn interest and report false profits by withholding my money and probably many other peoples in limbo for months).I am fed up with trying to pry my own money out of this greedy company's hands.I was promised a refund in 6-8 weeks. It is now over 10 weeks and there is still NO "check in the mail!"

    • Ronald H

      Date: 09/22/2024

      Won't spend another dime in this store. Have Harbour Freight credit card that has never been paid late or over limit and honestly seldom use the **** thing and have had my credit limit decreased 3 times in past year for no reason . SYNCRONY BANK ***** by the way . You have lost another customer for this terrible business practice. Thank you and hope you go out of business soon.

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