Complaints

This profile includes complaints for Harbor Freight Tools's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harbor Freight Tools

  22912 Victory Blvd Woodland Hills, CA 91367-1634

• 

  Harbor Freight Tools

  8884 Waltham Woods Rd Parkville, MD 21234

• 

  Harbor Freight Tools

  1775 Shelburne Rd South Burlington, VT 05403

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  Harbor Freight Tools

  45 Highland Ave Seekonk, MA 02771-5805

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  Harbor Freight Tools

  124 Sycamore St Vestal, NY 13850-2061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 5/1 2022 I ordered a atlas blower from Harbor Freight. on 5/5/2022 (5/05/2022 purchase Harbor Freight Tools *************** $98.56, ) they charged me and since I lost tracking number. On 5/14/2022 I rechecked ***** and it said order is delayed (ie****** lost it) Harbor freight won't recontact me other than to say they have an extremely high volume of complaints and will get to me when they will get to me. I want my order or a refund.

  Business Response

  Date: 05/26/2022

  Consumer Response /* (2000, 5, 2022/05/20) */ I finally got to talk to harbor freight operater and they are resending package. thanks

• Initial Complaint

  Date:05/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1st 2022 was the transaction date on there product that I couldn't get warranty resolved at there local store I called corporate office and let them know the issue that I was having they assured me that I would have a new tool and I had to pay for a new extended warranty plan I did and now I can not get any responses from anyone on where my tool is I have the confirmation paper on date ordered and its now been well over a month and NO one will return a phone call

  Business Response

  Date: 06/17/2022

  Business Response /* (1000, 5, 2022/05/30) */ In response to************** current complaint, all of us at Harbor Freight Tools would like to extend our apologies for the delays in receiving the merchandise that was ordered. With respect to ************* order referenced in this complaint, our records show that after a brief delay the order mentioned in this complaint has been shipped. I'm also sorry to hear ************* experienced some difficulty in getting through to a Customer Service representative. This is not the level of service we strive to provide for our customers, not the level of service they usually receive, and not the level they deserve when they shop at Harbor Freight. We hope he can accept this apology for the inconvenience this may have caused, as well as our appreciation for his continued patience. We hope we will have another chance and are confident the next experience with Harbor Freight Tools will be a much better one. Thank you as well for providing this opportunity to respond.

• Initial Complaint

  Date:05/16/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the midst of a time sensitive, frustrating job when I realized I needed a tool to complete the job. I immediately checked ****** and after I didn't see a price that was reasonable, I checked Harbor Freight. Not only did they have the tool for far less, they showed it in stock. I cleaned up, hopped in the car and proceeded to the store. Once there, I didn't see the $7 part I saw a $20 part, when I asked an employee, he advised that the prices had all been raised the day before. I told him I had drove out of my way to get an in stock part and there was no price tag that came close. After a long blank stare, it was clear, I just needed to leave. Since I was not going to be home for a couple hours, I missed the shipping deadline from*******, costing me a day in the process. So to be clear, this stunt cost me an additional day and $12 additional dollars.

  Business Response

  Date: 06/22/2022

  Business Response /* (12210, 8, 2022/05/25) */ Thank you for contacting Harbor Freight Tools. In response to Mr. *******'s current complaint, I apologize for the inconvenience he has experienced with us. What he described is not what we want for our customers. Our goal is to provide friendly and helpful service every day. I am happy to forward this information to the appropriate District Manager, however, please provide me with the store address, including city and state, and your phone number so we may contact you. Once again, thank you for taking the time to contact us. As soon as we receive the information, we will forward your request. We truly appreciate your feedback. Thank you as well for providing this opportunity to respond. Business Response /* (1000, 15, 2022/05/30) */ Thank you for contacting Harbor Freight Tools. Thank you for reaching out and providing us with valuable feedback. I forwarded this information to the appropriate District Manager **************. They will review the information and make every effort to correct the situation for you. We appreciate you taking the time to provide us feedback, and again, I apologize for the poor experience. If you need further assistance, please let us know. Thank you Consumer Response /* (3000, 17, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not been contacted, nor has Harbor Freight made a personal attempt to resolve this matter. It does not appear to me that resolution of this issue is a concern and I want that noted for the file.

• Initial Complaint

  Date:05/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1, I placed an order online for some items I needed as a gift the following Sunday. On Thursday (5/5), the FedEx tracking info updated to show their infamous "Delivery Date Pending" which basically means the package was lost/misplaced and there is no way it would be delivered before Sunday. Every single time a FedEx package is marked like this, its a minimum of a 2 - 3 day delay - if delivered at all. I contacted HF thru their contact form and told them to cancel the order, have the shipment returned to them, and credit my card. The next day there was still no response. I submitted it again. And even tried having the package returned to sender via the FedEx site, but "due to restrictions placed by the shipper" the option wasnt available. Saturday and still no replies (yes, I am well aware of spam filters, etc). There was no response. So, I went to the local store and purchased the items there. I again contacted them to tell them that I purchased the items at the store, gave them the receipt info, and repeated everything else. Monday still nothing. Another contact submission and I even tried calling them during biz hours. After 20+ minutes listing to their annoying automated messages while on hold, I just hung up. Tuesday. Rinse, wash, repeat. Nothing except the package being delivered. They need to refund the charge of: $47.60 If they want the package, then they need to pick it up without requiring any major effort from me and within my schedule. I already wasted too much time with this company.

  Business Response

  Date: 05/25/2022

  Business Response /* (1000, 5, 2022/05/18) */ In response to Mr. ******* current complaint, all of us at Harbor Freight Tools would like to extend our apologies for the delays in receiving an update on the merchandise that was ordered. We understand the disappointment and frustration he experienced with the wait to receive an update on the order. This is not the level of service we strive to provide for our customers, not the level of service they usually receive, and not the level they deserve when they shop at Harbor Freight. With respect to Mr. ******* order referenced in this complaint, we have issued a full refund in the amount of $47.60. We hope that he can accept this apology, as well as our appreciation for their continued patience our commitment to all of our customers now and in the future is to meet and exceed their expectations. We hope we will have another chance and are confident the next experience with Harbor Freight Tools will be a much better one. Thank you as well for providing this opportunity to respond. Consumer Response /* (2000, 7, 2022/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Was a simple request that was finally met. Just not sure why I had to go thru the BBB to get ANY response whatsoever (contact form, phone, and even direct email) over the course of TWO full weeks.

• Initial Complaint

  Date:05/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello It is unfortunate that one has to file a complaint to get a business to respond. therefore, my rating for this business is 1 out of 10 showing dissatisfaction. Thanks to BBB.org which provides help to consumers to get business to do what they must do as a good business. You are replacing ***** ***** by doing what you do to protect consumers. Order is dated 3/3/2022 Order Number XXXXXXXXX amount charged for the item is $149.99+7% Tax = $160.49 The order included many items. This is the item that I have sent many emails with no response. I have included the last email for your reference. Also include a picture of the items that shows the Table Saw is smaller than Miter Saw. in fact the Miter saw is usable and smaller. I have informed them and asked them to issue a return authorization item. there should not be any restocking as the item has never been removed from the box. any person of average intellect can check and see the truthfulness. Telephone contact is impossible, customer service rating from my point of view is the worst I have seen in my 51+ years of business experience. Therefore, Contacts made by Email. I am asking that they send an email confirming that the merchandise be returned to their store in Zephyrhills for credit back to the credit card they have issued for me. I still need a Table Saw, small enough I could handle, I am 70 years old and my right hand can't be used. I need this confirmation so I have a neighbor helping me putting the box in my car and take it to the store and they can unload it. Once more, the item shipped has never been used or removed from the box. I have included two pictures of order item marking the item that is being returned. the store has a 3 month return policy and I am within that 3 month. Second issue, has to do with their 5% bonus. Store is Asking printed copy. they need to send it. Exhibits include. Pictures showing the item and the last email to the company. Thank you ** *******

  Business Response

  Date: 06/23/2022

  Business Response /* (1000, 5, 2022/05/18) */ In response to *** *******'s current complaint, all of us at Harbor Freight Tools would like to extend our apologies for the delays in receiving an update on the merchandise that was ordered. We understand the disappointment and frustration he experienced with the wait to receive an update on the order. This is not the level of service we strive to provide for our customers, not the level of service they usually receive, and not the level they deserve when they shop at Harbor Freight. With respect to *** *******'s order referenced in this complaint, we have issued a refund for the item referenced in this complaint. We hope that he can accept this apology, as well as our appreciation for their continued patience our commitment to all of our customers now and in the future is to meet and exceed their expectations. We hope we will have another chance and are confident the next experience with Harbor Freight Tools will be a much better one. Thank you as well for providing this opportunity to respond.

• Initial Complaint

  Date:05/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a drain cleaner when I went to use it the belt and drum came apart and is in fixable so I filed a return since they don't take them back in the store on 4/1/2022 and have ***** to call with no luck being disconnected twice after waiting 45 min called the store manager where I purchased it and he said he couldn't do anything and I had to file a return online witch I already did and still no response from them

  Business Response

  Date: 05/27/2022

  Business Response /* (1000, 5, 2022/05/12) */ In response to ************ current complaint, I'm sorry for the inconvenience. After some research, our records show that *********** contacted our Pumps Sprayers team. However. we advised*********** that we were unable to process his return since the submission form submitted had missing/ incorrect information. In order to properly address***********'s concern, we will need for him to verify the date of purchase, ticket number, and store number from the receipt are correct. Once again, thank you for contacting Harbor Freight Tools. We apologize for the inconvenience. We are looking forward to further assisting you on this matter. Thank you as well for providing this opportunity to respond.

• Initial Complaint

  Date:05/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a paint sprayer online and I need to return it. I have called customer service many times and sit on hold for over an hour. I have also sent 2 emails requesting a return label be sent to me. I have not received any response from Harbor Freight. Order#*********

  Business Response

  Date: 05/11/2022

  Business Response /* (1000, 5, 2022/05/09) */ In response to ****** *******'s current complaint, we would like to extend our apologies for the delays in receiving a response. With respect to ****** *******'s order referenced in this complaint, our records indicate that a customer support representative provided a shipping label by email on 05/05/2022. Please print this label, apply it to the box and take it to a FedEx shipping location. You can find a location near you by going to www.fedex.com and clicking "Locations". In addition to the label, you will also receive an email from [email protected] with the packing slip. Please print this and place it inside the box with the item(s). Upon return of the product, we will refund you for the item(s). Thank you for bringing this to our attention. We value your business and look forward to serving you again soon. We hope we will have another chance and are confident the next experience with Harbor Freight Tools will be a much better one. Thank you as well for providing this opportunity to respond. Consumer Response /* (2000, 7, 2022/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the shipping label and sent the item back. I will now wait for my refund. Hopefully I won't have to call to follow up since they never answer their phones.

• Initial Complaint

  Date:05/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised some type of credit card and on the advertisement it says they only do a soft pull at most for my credit. Two days later I find they did a hard inquiry, which hurt my credit. I would have never applied if it said they would do a hard pull. I just want the hard pull to disappear from my credit report.

  Business Response

  Date: 06/23/2022

  Business Response /* (1000, 8, 2022/05/17) */ In response to ******** *****' current complaint, I apologize for the inconvenience you have experienced with us. I have reviewed your feedback and forwarded your information to our Credit card partners. They will review the information and make every effort to correct the situation for you. We appreciate you taking the time to provide us feedback, and again, I apologize for the poor experience. If you need further assistance, please let us know. Thank you as well for providing this opportunity to respond.