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Business Profile

Computer Software Developers

Earny

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I voluntarily subscribed to the Earny App and used it for awhile. When I decided I no longer wanted to subscribe to the app. I canceled, emailed, and did all the logical steps, and they continue to charge me. I email and are told that they will respond in 72hrs, and I get no response. I try to follow the website, it is a dead link. I file fraud complaints with my bank, they still charge. Its awful.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I know I cancelled this subscription years ago, but this week they decided to bill me *****, so I went to the website to try and login to make sure it said cancelled, but any login attempt leads to a "page not found" type error, so I tried to email them, and it bounced back as undeliverable, likewise the phone number doesn't do anything. I've disputed the charge with my bank, so hopefully that gets some resolution, but looking at other complaints, it seems like I'll need to do this every year even though the company appears to very much be no longer in business

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has been charging me for a subscription for 5 years despite attempting cancellation. Company is out of business but still charging an annual fee.

  • Initial Complaint

    Date:07/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Earny ************* app is a subscription service that monitors your spending and tracks for lower prices of things you've purchased and helps you get a refund. In Aug of 2023, I emailed them through the email listed on their website to request cancellation of this service, They responded with a link to an ***. The *** had no information on how to resolve the issue. Since then, they have not further corresponded with me. All links to log in to their website say "failed to authenticate" or "web server down" (for almost a year). Today, I attempted to email them again by responding to the original email they had responded from and it was kicked back as undeliverable. I can see on my credit card that I am due to be charged again next month. I'm unable to cancel my service as their is no way to contact them.

  • Initial Complaint

    Date:07/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know why this scam company keeps sending me their renewal of subscription e-mails ??I sent them multiple emails in the last 2-3 years to cancel my subscription, but their deaf ears are out of this world. ??One of the worst, unethical, fraudful and deceiving business ????????Earny is pure fraud ????????????

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged annually since 2022 and cannot even log in to the account to cancel. I constantly have to file a dispute on my credit card. I emailed them in 2022 and 2023 to remove me, and no response from the company, but they continue to be billed.

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I as many others have reached out to cancel my account over the last three years. I have never received a response back regarding my inquiries. The site clearly states that you must send an email to cancel, so what's the point? Earny has continued to charge me over $120.00 in the last three years and just sent me a "friendly reminder" email that yet another charge will be made in the next 7 days. WHY IS THIS HAPPENING TO SO MANY PEOPLE? WHY IS THIS NOT BEING ADDRESSED? EARNY - YOU ARE MALICIOUSLY IGNORING CONSUMER RIGHTS. FIX IT!

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my subscription since January. Ive emailed several times. No luck. I try to use the ******* get an oops error message. Its get real tiresome having to dispute the charge with my bank every month. I just want the subscription cancelled.

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Earny has been drafting money out of my account for 3 or 4 years I do not even have the app anymore and I have tried calling them several times and they do not answer. They have a voicemail with just saying "Hello" there is no message you can leave and no one calls back this is not acceptable. I have even changed my card number with my bank and they continue to draft even though my bank has tried to block any more funds .The phone number that they have on my bank draft is ************ I have been unsuccessful trying to reach them. And I found out they are doing this to others.

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged annually for the past 3 years on June 25th by Earny for their "premium subscription" which I never signed up for. Now, it appears the business has closed and I am still getting charged a $50 annual fee. I also tried reporting this in 2022 and 2023 with no success. It has gotten to the point where my only option seems to be reporting it as fraud with my bank and having to change my card number.I have tried emailing all emails they have listed online- ********************************** *************************************** and ********************************** and all emails bounced back because the addresses could not be found.I have tried logging into my Earny account but it appears that they have shut down operations and I get an error message every time I enter in my credentials. I have tried finding their app to solve this, but they are no longer in the app store.I do not know how this company can continue to charge clients when they are clearly not operating.

Earny is NOT a BBB Accredited Business.

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