Complaints
This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 424 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I orderered window treatments for 2 windows and a sliding door. The order was ready to be installed 3 weeks later. According to the company policy, they are supposed to call when on their way to the home. I recieved a phone call once he arrived. I told him someone would be there in 10 minutes. He said he would wait. Upon my friends arrival;, he was gone. We tried calling and texting him without a response. We waited one hour.since, then Ive spoken to three different people , including the salesman. All told me that I would recieve a call back to get a new installation date. Its been 6 days with no response.The window treatments have been fully paid for as well.
Business Response
Date: 05/11/2022
We apologize for the issues with the installation scheduling. The order is beyond the cancellation and refund period. However, our ************* Team is actively working to address the customer's concerns. A representative will be contacting the customer within 1 business day to discuss further.Initial Complaint
Date:05/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered blinds to be delivered and installed before our party on January 15, 2022. We were told and given our order stating it would be completed on or before January 10, 2022. We were called by the contractors, not expecting to be contacted by them, and without prior notice, we were unable to answer. After much back and forth, our order was, unknowingly, cancelled. We decided to contact them again several times since by phone but we were not able to connect with anyone. We did, however, reach them by email asking either for our original blinds with a discount for poor service or a refund on the $257.29 paid in advance. This communication took place in April 18, 2022 and there has only been silence since then.Business Response
Date: 05/11/2022
3 Day Blinds sincerely apologizes for the issues that have occurred with the order. A member of our ************* Team will be contacting the customer within 1 business day to come to a satisfactory resolution.Customer Answer
Date: 06/24/2022
(Order #******) which was placed at the beginning of this year. After much issue, we received our blinds, however, one of the blinds did not fit. We contacted 3 Day Blinds about the issue and after a week of back and forth they informed us that it would be redone and installed this week. We have received word that the blinds were delivered to their contractor but the phone number provided goes to voicemail. The voicemail says that it belongs to 3 Day Blinds and not the contractor, **** Services, and that the mailbox is full so we are unable to leave a message. All we want is our blind installed.Business Response
Date: 07/18/2022
Our records indicate the installation was completed and the client confirmed in an email dated 7/12/22 that all was completed and that there were not any outstanding issues. We have attached the email. If there are any outstanding issues we would be happy to address and the Customer may contact ************* at **************.Initial Complaint
Date:05/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. The original order which was mounted on my windows blinds were inaccurate on measurements both sides to each window covering expose the outdoors. I have asked for slats and a correction on billing with no reply.2. the additional charge of ****** reference # D-********* was never delivered to my home or installed on my billing dispute the letter states there was a delivery and ************** was send either to the installer or the sales person, I have never received the product.I need someone with a solution other than pick out a different product to reach out to me for solutions.************************* case #CAS-1183552 B1w6Business Response
Date: 05/10/2022
3 Day Blinds apologizes that there are ongoing issues with the order. This is a duplicate claim that was previously responded to on 5/3/22. 3 Day Blinds has left messages for the client to discuss the order and to come to a resolution. To date we have not received a return call from the client. We will have a ************* representative reach back out to the client again and will continue to monitor the project through its completion.Initial Complaint
Date:05/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a shutter for my house over two months ago. The person came out to measure. I have since contacted my rep four times - texts and e-mail. Her number is disconnected. I have contacted the main number for 3-Day Blinds and inquired about the status of their business. They immediately transfer me to "somebody who can help you" and nobody ever gets back on the phone. I just now called 3-Day Blinds in Irvine, and I get the some thing - the only person that answers immediately is the order-taking person (they seem to continue to collect orders and money), and yet again, I got transferred and nobody picks up. I am now out of half the money for my order, still don't have the shutter, and I can't reach anybody. Something is fishy!!! This needs to be investigated immediately before more people get swindled out of their money.Business Response
Date: 05/09/2022
3 Day Blinds apologizes for the delays the customer experienced with the order. Our records indicate the client spoke with a member of our ************* Team on 5/6/22 and a satisfactory resolution was reached. This has been documented on case number CAS-1216594-Q9D7.Initial Complaint
Date:05/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
order number ****** 01/20/2022Business Response
Date: 05/03/2022
Our ************* Team has been actively trying to resolve the matter with the client. Our Team left a message for the client on 4/29/22 and will reach out again to the client within 1 business day. We will continue to monitor case # CAS-1183752-B1W6 through its completion.
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