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Business Profile

Covid Testing

Rume Health

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Complaints

This profile includes complaints for Rume Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rume Health has 211 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Rume Health

      18800 Delaware St Ste 800 Huntingtn Bch, CA 92648-6019

    • Rume Health

      1350 Third Avenue San Diego, CA 92101

    • Rume Health

      215 North 40th Street Phoenix, AZ 85034

    • Rume Health

      30111 Crown Valley Parkway Laguna Niguel, CA 92677

    • Rume Health

      801 W Valencia Drive Fullerton, CA 92832

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is in the business of scamming people. They will send covid tests to you, bill your insurance for them. They set up fake health appointments saying that I had a virtual appt with a doctor that I have never met nor spoken to. I've called three times demanding they stop doing this, they assure me they will, but yet every month I get a package of COVID tests and a "telehealth summary" of a visit emailed ot me that never happened. They will then bill my insurance for a visit with them. It's completely bogus and shady and I just want my info removed from their records.

      Business Response

      Date: 10/05/2023

      Hello *****,

      Thank you for alerting us to the issue regarding your subscription and billing. We sincerely apologize for the inconvenience caused.

      Would you prefer we call you, or you can reach us directly at ************ to discuss further and ensure all issues are resolved to your satisfaction.

      Apologies once again and thank you for your patience.

    • Initial Complaint

      Date:05/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from my health insurance company. I went to your site for the reason that you advertised free COVID testing. I never agreed and paying your company. Also its impossible to get in contact with any representative at your company. There is no way someone is waiting and looking at their email all day and if you dont respond after 5 min they delete you and can get I. Contact with anyone. I need to get this fixed and corrected before I take legal action

      Business Response

      Date: 05/18/2023

      Hello ******,

      Thank you for reaching out to us regarding your concern regarding correspondence you received from your insurance provider. We appreciate your feedback, and we understand your frustration. We would like to assure you that addressing this matter is a top priority for us. A member of our team will be reaching out to you promptly to discuss the situation in detail and provide a resolution. Thank you for bringing this matter to our attention.

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my daughter to get a COVID test done. Their company states the results come back in 3-5 days. It has been 16 days. Every time I call, their phone lines say they are down. When you email you get a response saying they are out of office or unavailable. They have my daughter's personal information as well as my insurance information and have not given me her results and are unresponsive.

      Business Response

      Date: 11/28/2022

      Hi ***************************,

      I apologize for the delay that you experienced waiting for your daughters test results.
      Unfortunately we get a little short staffed with the Holidays during this time of year. 

      Because of your troubles please accept this Voucher code for 50% off of your next antigen test with the following code: ANTIGEN1128

      If there is anything else I can do for you please do not hesitate to reach out. 


      Respectfully, 
      Grayson 

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COVID Clinic was reimbursed by my insurance company for a COVID test that I received in March 2022. My insurance company was supposed to pay me but paid COVID Clinic instead. My insurance company told me to reach out to COVID clinic for the money to reimburse my out of pocket expense and I have tried to reach out several times with no resolution.

      Business Response

      Date: 11/22/2022

      Hi *********************************,

      This happens semi regularly with medical companies and insurance companies. 

      When ever Covid Clinic receives a check for reimbursement at our Head Quarters in **************** **. we take that check and return back to sender with and explanation that the reimbursement goes to the patient who received the test.

      In these cases it's best to work with your insurance company on getting the reimbursement. I know this sounds like we are passing the buck, but I assure you that this is the only way to receive the reimbursement since the original check is no longer in our possession.

       

      I hope this helps, and I hope you are able to receive your reimbursement from your insurance company. 

      Respectfully, 
      *************** 

    • Initial Complaint

      Date:06/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5, i went to covid clinics website via a ****** ad. I made and our $299 for a RT PCR test in ******* ** on the 9th. Today, 8 June, I wrote to Covid Clinic asking for more specific information about the testing location when I typed the address provided in GPS and realized it was the mall. Covid clinic wrote back and said they did not have any clinics in ******* and that I would need to schedule somewhere else. I asked for my money back, and so far they have refused to process my refund and instead keep asking for more identifying information even though I provided screen shots of my order number and payment information as well as screen shots of the confirmation with the ******* address from Covid Clinic. I also took screen shots of their website I used to reserve and it for my test in *******.

      Business Response

      Date: 06/09/2022

      Dear ******,

      I apologize for the website confusion and communication issues you experienced. 

      The refund has been requested and is being processed as of 06/08/22. It can take **** days for the money to be back into your account. Again, I'm sorry that wasn't communicated to you more clearly by our **************** reps. 

      I apologize for the website issue that you encountered with the *******, ******** site. This issue on the website has been corrected so we can avoid this same error with future patients. 


      Please let me know if there is anything else I can do for you. 

      Respectfully, 
      *******

      Customer Answer

      Date: 06/09/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    Rume Health is NOT a BBB Accredited Business.

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