Event Ticket Sales
Ticketmaster CorpThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,239 Customer Reviews
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Review fromStephanie W
Date: 04/25/2025
1 starE- giftcards through ******** does not work! Two attempts and multiple calls with both Ticketmaster and Cashstar. After placing order, each time I receive two simultaneous emails, one saying thank you for your order and another saying order cannot be processed. *********** shows pending charges. I opened a support ticket for the first and it was closed by stating that even if approved by financial institution, it could not be processed on their end. I called and was told I would get an email that would have it all "sorted" and would include a link to the e-card. Instead, I got another email telling me it could not be processed. I verified the information on my account and tried again. Same thing. I do not have time to order a physical card and they are no longer sold in stores. Apparently, everything I read about Ticketmaster is true.....no the fun part of making sure the pending charges drop off my account and off to buy a stub hub card insteadReview fromE. N.
Date: 04/24/2025
1 starE. N.
Date: 04/24/2025
Agree with others DO NOT BUY TICKETS FROM TICKETMASTER if remotely possible. Particularly, for 1, do not trust presale tickets - they will not be cheaper and in fact are likely to be way more expensive. I found better tickets and bought those thinking I could exchange or sell the other. few days before the concert still, but seems very clear that's not happened, certainly not for the price I paid if at all. The process to sell also does not work. I complained that I can not access the seller's page on the app, and am not getting notifications about the status. They don't care. I was referred by the agent to useless help pages. Claimed the "event organizer" wouldn't allow exchanges. SO...who the h*** are they? I'd like to complain about them to the BBB too. It's fighting windmills to complain about Ticketmaster but it's something. TLDR DON'T BUY OR SELL ON TICKETMASTER.Ticketmaster Corp
Date: 04/25/2025
Hello,
Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.
Please refer to our purchase policy, linked below, for additional information:
**************************************************************************************Additionally, we show that you were able to successfully post your tickets for resale. The decision to offer or not offer the resale option is decided by the event organizer. They can also decide to turn this option off/on at any time.
Review fromKatie B
Date: 04/22/2025
1 starI got charged over $25 PER TICKET for fees. That's just plain ridiculous.Review fromRonald J
Date: 04/20/2025
1 starRonald J
Date: 04/20/2025
Terrible company. Sold me tickets to see the Eagles in the ********* Sphere and made it look like I was able to sell my tickets if needed. Not only did sell button not work, but TM prevented me from selling my tickets on **********. Very misleading and terrible company.Ticketmaster Corp
Date: 04/22/2025
Hello,
We are sorry to hear that you were unable to transfer or sell your tickets.
Verified resale and ticket transfer are not guaranteed to be enabled/available for every event because Ticketmaster sells tickets on behalf of the event organizers, artists, promoters, venues, which own the tickets and help determine how those tickets are sold. A customer would need to reach out to ********************** ahead of their purchase should they need to inquire about the possibility of resale and/or transfer.
Review fromMohmad A
Date: 04/17/2025
1 starTrash site, and their customer service is so rude. Also their selling portion is really misleading and predatory.Review fromMercedes C
Date: 04/16/2025
1 starMercedes C
Date: 04/16/2025
I wanted to go to a concert for my birthday. As soon as tickets released I put two meet and greet VIP tickets in my cart. When I clicked next to pay, the site said they were unavailable. I was really upset but I purchased sounds check tickets instead. I found later there WERE meet and greet tickets available. I called to see if I could upgrade. The guy literally took almost $300 off my debit card WITHOUT my authorization. Then they said they could not give me the upgraded tickets without a higher permission. They said I have to wait about 5 DAYS to get my money back! So now, even if the upgrade is approved, I have to wait for my money back and HOPE the tickets are still available. I don't think I'll EVER rely on Ticketmaster again! Thanks for making my birthday so stressful Ticketmaster!Ticketmaster Corp
Date: 04/17/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have experienced. Unfortunately, we are unable to process a direct exchange for VIP tickets. They must be purchased directly online. We have issued a refund in the amount of $276.76 back to the original method of payment. Please allow 3-5 business days to receive the funds.
Should you wish to continue with your exchange, you will need to first purchase the VIP tickets.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Review fromGeorge L
Date: 04/14/2025
1 starIm a customer who has spent thousands on event tickets over the years on different ticket sites as I shop for the best price.. The way Ticketmaster treated me and my friend, Ill be sure to NEVER spend another dime on Ticketmaster again. Even if they have the better price and I will encourage others to not use them. My friend had 4 Yankee tickets to a game on April 14, 2025, he was no longer able to attend due to work. He transferred the tickets to me like weve done many times. I kept getting an error message and was unable to accept the tickets. I tried everything. Used different devices, created new accounts, nothing worked. I called Ticketmaster and the *** tells me your friend is just gonna have to attend. Theres nothing I can do. Weve exhausted everything. How does a company just leave their customers to hang like that? ********************** has a system in place to transfer tickets. Its their system thats not working. I asked the *** if hes just going to allow his customers to lose out on the game and he just says nothing I can do. Not that he cares. So here we are hours before the game with no tickets and my friend now loses out as well. I will share this experience with others on social media and advise people to not use Ticketmaster as there is a possibility you will lose your tickets if for some reason you cant attend. This is why I prefer old school printed tickets. DO NOT BUY EVENT TICKETS FROM TICKETMASTER.Review fromJake H
Date: 04/12/2025
1 starJake H
Date: 04/12/2025
Bought tickets for a baseball game, the tickets wouldnt show up in my Ticketmaster account. Called customer service, who had the thickest middle eastern accent (not being racist) but unfortunately I could barely understand half of what he was saying. He told me he did not see my purchase and told me to just contact my bank. Basically useless. I was reading the order number off of the Ticketmaster email and he told me nothing shows up on his end.Ticketmaster Corp
Date: 04/13/2025
Hello,
We are sorry to hear that there is an issue with your order 2900-0592-5220-3819-7 showing in your account.
Since this is the day of the event, please go to the Resolution Window at the venue before the game for assistance. Please make sure to take your order number, a valid photo ID and your purchasing card.
Review fromJames C
Date: 04/10/2025
1 starTrying to get into account keep getting kicked out. Tried to call support they can't speak English and can't spell. Will never use Ticket Master again.Review fromAmy M
Date: 04/07/2025
1 starAmy M
Date: 04/07/2025
Id give them a 0 if I could. Ordered tickets on December 4th for my parents christmas gifts. It's April 7th and the show is April 12th. I still don't have the tickets. I have chatted with 5 agents now and I've been told that 1. The tickets were shipped and printed in December and just didn't make it here yet 2. That they weren't printed yet but would be April 2nd with the "last batch" and I'll receive them in time 3. They weren't sent yet but will be sent 2 day mail within 48 hrs prior to the event. All the agents have told me something different. The last agent didn't help and just ended the chat. No tracking on tickets even though they were $160. But I've been told if I don't receive them i can drive an hour to the event and pick them up to hand to my parents.Ticketmaster Corp
Date: 04/14/2025
Hello,
We are sorry to hear of the trouble you experienced regarding the delivery of your tickets for order 18-50951/CH5.
Our records indicate that we updated your delivery to *** on April 8, 2025 at no charge to you. The tickets were delivered in time for the event, and we see that they scanned into the event.
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