Business Profile

Event Ticket Sales

Ticketmaster Corp

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Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

11,401 total complaints in the last 3 years.
3,315 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought concert tickets that were sold at a very inflated price. Now they are 3x cheaper and I want a refund or a partial refund to reflect the real price that the tickets are currently at. They sold the presale tickets at a much higher price than the real sale. Ive been scammed out of my money.
Business Response
Date: 04/23/2025
Hello,

I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

I reviewed your account and after all research was completed located order 2900-0579-8232-9092-0. Since you did not purchase your ticket(s) directly from Ticketmaster but instead accepted them via ticket transfer, we cannot further assist. To help identify who you purchased your tickets from, we suggest looking at your bank statement for the credit card charge and contacting the seller directly, as they would have your funds.

Thank you for the opportunity to respond and address your concerns.

Sincerely,
****** *.
Consumer Support Team
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 31 and April 1, 2025, I sold tickets through Ticketmaster, totaling $215. The event took place on April 13, 2025. As of today, April 22, 2025, Ticketmaster has not paid me for the sale.The buyers were able to use the tickets and attend the event, but I have still not received the money owed to me. I have confirmed my taxpayer information on Ticketmaster's website (which they already had on file, as I sold tickets through them in 2023 without any issues).Despite repeated checks and confirmations that all information is correct, Ticketmaster has withheld my payment without explanation. Effectively, they have stolen my money, and I am left unpaid for tickets I rightfully sold.I am requesting immediate payment of the $215 owed to me. Ticketmasters failure to follow through on their own payment terms is unacceptable and unethical.
Business Response
Date: 04/22/2025
Hello,

I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused. Upon review of the listings CP5CE601E and CP5CE4E58 we saw payment for tickets sold will credit to your payout method selected in the next 3-5 business days.

Thank you for the opportunity to respond and address your concerns.

Sincerely,

***** L

Consumer Support Team
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:04/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 12/04/2024 Amount of Money paid for the business: CAD $2899.20 Amount order number: 44-41372/TOR Dispute Nature: My kid, ***, who is 12 years old used my credit card without my permission to purchase the two tickets and I tried to connect with ticketmaster many times to request a refund and they refused my request. However, the event has not happened yet as it will be on June 12, 2025. It is super hard to communicate with ticketmaster
Business Response
Date: 04/22/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that your card was used without your authorization for order 44-41372/TOR.
Ticketmaster is contracted to sell tickets on behalf of the event organizers. We reached out to the event organizer on your behalf regarding the refund request as they set the rules for refunds. We were able to obtain authorization to refund your order, you can expect to see a full refund of $2,899.20CAD on your original method of payment within 3-7 business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******** *.
Consumer Support

Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets for $212. The additional service fees are ridiculous and unacceptable. Now you are making mw confirm small deposits before giving me MY MONEY?!!!?! ABSOLUTELY UNACCEPTABLE!!!!!!!! Forcing me to pay taxes for selling my ticket is RIDICULOUS AND UNACCEPTABLE WHEN BILLIONAIRES AND CORPORATIONS ARE ALLOWED TO GET AWAY WITH NOT PAYING ANY TAXES AT ALL!!! I WANT MY FULL MONEY BACK OR I WILL FILE A DISPUTE WITH MY BANK
Business Response
Date: 04/21/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We apologize for the frustration regarding your Listing P5577-5A9.
We send the two micro deposits to the bank account that you provide to make sure the information provided is correct. When you receive the two deposits in your bank account, you will then need to enter them in your Ticketmaster account to verify the bank account. Once the bank account is verified, your payout will resume processing. Our records indicate that the two deposits were sent to your bank on April 20, 2025, so you should receive them within the next day or so; both amounts will be under $1.00.
As for needing to provide your Seller Tax Details: we understand that you may not have met the $600 threshold in order to require the new *** tax form, however our FAQ does specify that we need this information regardless.
In accordance with applicable laws, Ticketmaster collects certain taxpayer information, including Legal Name, Address, Phone Number, and Tax Identification Number (TIN), from individuals and entities considered U.S. persons for tax purposes that sell tickets on our marketplaces. As noted, this is required data to be collected by Ticketmaster for any sale of tickets in the marketplace, regardless of total sales. If you don't meet the $600 threshold within the taxable year, the *** will not require the 1099K form and Ticketmaster would not send it to you; however, this does not negate the ***'s requirement that we collect the necessary tax information from all sellers using our marketplace. The personal information we collect and hold is maintained in a separate, secure environment using industry standard protections and monitored by our security teams. Additionally, sensitive personal information--such as your SSN--is not shared nor used for any purposes other than those for which it was collected for (e.g., for tax purposes).
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******** *.
Consumer Support

Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******
Initial Complaint
Date:04/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Ticketmaster for providing misleading and contradictory information regarding my refund request, causing significant confusion and frustration.On April 18, I contacted Ticketmaster customer service about a refund. I was explicitly told that my refund request had been approved by the event organizer, and that I would receive an update and refund within 35 business ******* confirm, I reached out again on April 19, and a different representative reaffirmed that my request was approved and currently being processed.However, to my shock and disappointment, on April 20, a third representative completely reversed the previous statements and claimed that my refund request had never been approved. This is a blatant contradiction, and I have kept screenshots and full transcripts of all three conversations as evidence.This experience has left me feeling deceived and disrespected. It is unacceptable for a company as large and dominant as Ticketmaster to provide inconsistent and false information to its customers. I feel that I have been led on and strung along, only to be told the exact opposite after days of waiting.I am requesting:A formal investigation into my refund request history and the conflicting responses I received.An honest explanation of why I was repeatedly told my refund was approved, only for that to be later denied.A full refund as initially promised.A formal apology for the emotional stress and time Ive wasted due to Ticketmasters inconsistent and misleading communication.Consumers should not have to tolerate this level of confusion and corporate irresponsibility. I urge the BBB to hold Ticketmaster accountable for its failure to treat customers with fairness and transparency.Sincerely,****** ** ***************** Order Number: cop-order-*****************
Business Response
Date: 04/21/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the confusion regarding your order 2900-0582-8296-1729-8.
Regrettably, refunds are not offered for fan-to-fan resale tickets as you purchased from another fan; however, due to the incorrect information that was provided in the chat, we have refunded your order. You can expect to see a full refund of $1,226.45 on your original method of payment within 3-7 business days.
Sincerely,
******** *.
Consumer Support
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two tickets through Ticketmaster on March 10, 2025, for the ******************* vs. ******************* game on March 11, 2025, at ***************. The tickets were never delivered to my *** Ballpark account, despite following all steps outlined by Ticketmaster and verifying that my email addresses matched across both platforms.I reached out to Ticketmaster support the day of the event and continued to follow up for over three weeks, providing screenshots and verification proving I never received the tickets. I was told it would take 35 days to resolve, yet I received no updates unless I initiated them.Eventually, I was told that since the tickets were marked as transferred and the sale was final, I would not receive a refund. This ignores the core principle of their Fan Guarantee, which states that customers are eligible for a refund if the tickets are not delivered as promised.Ticketmaster failed to deliver the product I paid for, offered no meaningful resolution, and forced me to buy tickets again at the gate just to attend the event. Their lack of follow-through, denial of responsibility, and dismissive customer support is unacceptable.Desired Resolution:I am seeking a full refund of my original purchase price and an acknowledgment from Ticketmaster that their platform failed to deliver the tickets. I would also appreciate an apology for the time and effort wasted trying to resolve this.
Business Response
Date: 04/18/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the trouble you experienced with your order 2900-0582-4205-5989-7.
Our records indicate that the tickets for this order were transferred to you on March 9, 2025 by *** Ballpark. We are sorry that you were unable to locate the tickets.
As a one-time courtesy, we have issued a refund for your order. You can expect to see a full refund of $120.57 on your original method of payment within 3-7 business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******** *.
Consumer Support
Customer Answer
Date: 04/18/2025
Thank you for the update and for offering a full refund of $120 as a one-time courtesy. I am satisfied with this resolution.

That said, I want to be clear that this situation should never have escalated to this point. I provided every piece of evidence that the tickets were never received, including screenshots of my *** Ballpark account, verified email, and lack of any ticket delivery or notification. I followed every instruction and was prompt and professional in all communication.

Unfortunately, I had to initiate every follow-up after Ticketmaster failed to meet its stated timelines. After weeks of delays, I was told the case was closed with no resolutiondespite clear proof of non-delivery. That is why I felt it necessary to file a formal complaint through the BBB.

Thank you for finally resolving this. I hope I never have to go through such an unnecessarily drawn-out process for something that should have been resolved immediately with basic customer care and policy adherence.

Sincerely,
******* *******
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on affirm to obtain concert tickets for 3 people I selected Affirm as my payment method when I went to check out Ticketmaster all of sudden they asked for another form of pymt even though my loan was APPROVED by affrim. I had my monthly pymts set up . I had accepted the loan agreement. bank card in because again it would not let me exit the site without giving another pymt method even though affirm already approved my loan which by the way I have a ******** credit line with them so after I did this it let me exit of course it confirmed I received the tickets but something was not sitting well with me . I went to my affirm account to see if my loan was there and it was NOT!!! then I went to my bank account and I was horrified see that Ticketmaster had taken out the whole *** for the 3 tickets which was $1687.55 I did NOT give them authorization to DO THIS!!!!! it was 3 peoples ticktes we all were paying for these tickets ********** I called Ticketmaster and said I am sorry but this was not suppose to be put on my credit card it was supposed to be proccesed through affirm they told me SORRY nope Iwould have to contact the person who would be sending me the tickets . I said well I have to cancel the tickets they said I COULD NOT. So what I did next I called affirm I aksed them how did this happen they said they did not know they said i was APPROVED for my loan that i should dispute the charge with my bank and that is what I did. So I disputed the charge with my bank. The funds are back in my account only until we hear from Ticketmaster but they said if Ticketmaster takes my money out again then that is that I say . I say they are tricking people i did not want to pay for my tickets up front i wanted to pay for my tickets on a loan . NOTE: I did a ****** search and it said " customers complaining ********************** not processing affirm loans but charging customers credits cards instead.
Business Response
Date: 04/17/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I reviewed your complaint on order, 74-45964/CH3, for ***** *****. I'm terribly sorry for any issues you encountered at check out, unfortunately, we can not change the method payment on an order however the Event Organizer has approved your refund request. We issued a full refund, the funds have been returned to the ** used at the time of purchase, typically the funds may take 3-5 business days to appear on their account.

Thank you for the opportunity to respond and address your concerns
Sincerely
******** *.
Consumer Support Team

Customer Answer
Date: 04/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****
Initial Complaint
Date:04/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets through Ticketmaster on 4/13/2025 for the **************** game at *************** happening the same day. I received a confirmation email with a link to "view mobile tickets" as well as an email from ****** showing receipt of payment. When I clicked on the link emailed to me, it showed "no events". I also tried locating the tickets in the Ticketmaster app and it showed "no current events". My husband and I both called Ticketmaster from our phones and were left on hold for over an hour with no answer. We repeatedly tried the link emailed to me as well as the app and the mobile tickets never came. We arrived to the event not even knowing if we would get in because we had no tickets to show. Thankfully, the wonderful arena staff were able to somehow get us in. Because we had to deal with this ridiculous issue, we missed the beginning of the game/tip off. I submitted an inquiry to get help with the issue and was just now replied to today, what a joke. I received a message that the tickets were available after the event had already ended which was pointless. This was my son's birthday and created so much stress prior to the event for no reason. Do better Ticketmaster. If you're having technical issues with the site or the app, say something and have something set in place to assist people. How incredibly unprofessional to leave paying customers on hold for over an hour with no answer.
Business Response
Date: 04/17/2025
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a partial refund for you in the amount of $200.00. You will receive the refund within the next 30 days, going back to your ****** used for purchase.

Sincerely,
******* *.
Ticketmaster Consumer Support

Customer Answer
Date: 04/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ******
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ticket to Eagles concert in **********The companies involved are Vivid Seats and Ticketmaster.09/1524 I ordered 1 ticket from ***** Seats online for $****** It was confirmed on website.9/16/24 The charge of ****** posted to my *********** credit card. (showing Stub Hub)10/15 Received an email from Vivid Seats confirmation # ******** (doc # 1) Instructions to accept my ticket that had been transferred to Ticketmaster. (doc #2) Went to Ticketmaster app on my phone, ticket was there with scannable barcode.01/15/25 Screenshot of my ticket. (doc #3)01/16 Email from Ticketmaster with new order #NEV/19-14064 (doc #4)01/17 Arrived at Sphere at 6:30 (2 hours prior) Opened my Ticketmaster app to get ticket, the entire ticket was greyed out. (doc #5). It was NOT a good ticket! I went to help desk, only to discover there was no ticket. Called Ticketmaster, 45 minutes later, no explanation of where my ticket went.I had no choice (after expenses of airline and hotel) but to buy another ticket (a paper ticket) for $****** from Spere. 01/24 Called credit card company. Disputed the charge of $******. Upon their investigation, the dispute was dropped because it shows the purchase is from Stub Hub.Stub Hub says we didnt sell it you Vivid Seats says we transferred it to Ticketmaster Ticketmaster says we didnt collect any money from ****** you can see the price difference (Vivid price $******/ Sphere price $ ****** difference $144.95) Someone received that fee.Long story short it was a ticket that was not redeemable. I feel like I should be compensated for some amount, which is unlikely, but more importantly I would love to see these ticket companies held responsible for situations such as mine. I am just 1 of thousands of other people that have been in this very situation. How does a digital ticket just disappear? Where can I go from here? I would like to pursue this, I feel I was a victim of a scam.
Business Response
Date: 04/16/2025
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. Unfortunately, because the tickets were not purchased directly from Ticketmaster, we do not have the funds to give back to you. The funds would be with the ticket company that you purchased the tickets from (Vivid Seats). Vivid Seats does not have their own ticket transfer system, so Ticketmaster allows them to use our ticket transfer portal; in order for you to get your tickets. In this case Vivid Seats has issued a bad transfer. Please contact your point of purchase to request a refund.
Sincerely
******* *.
Ticketmaster Consumer Support
Customer Answer
Date: 04/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
My next step will be to Vivid Seats

Sincerely,

******* ******
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought tickets from Ticketmaster with a fan club add on. Ticketmaster sent a code to redeem which did not work. I emailed the email provided for issues with the code and they canceled my entire order including my tickets.
Business Response
Date: 04/15/2025
Hello ***,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order 62-32883/NY2. We canceled the order due to a dispute that was submitted by you to your financial institution. If you have further questions about this, we would not be able to assist you. You would need to contact your financial institution that you made the dispute with.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support Team

Customer Answer
Date: 04/15/2025

Complaint: 23207756

I am rejecting this response because:

Sincerely,

*** *******

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Ticketmaster Corp is NOT a BBB Accredited Business.