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Business Profile

Information Bureaus

NeedMyTranscript

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NeedMyTranscript's headquarters and its corporate-owned locations. To view all corporate locations, see

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NeedMyTranscript has 2 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a high school transcript on February,25th ***** and I have not received it. I would like a refund.

      Business Response

      Date: 04/02/2025

      I'm very sorry to hear that you did not receive your records from your high school.  I do not see that you ever reached out to us for assistance. We have provided you with a full refund.

      Customer Answer

      Date: 04/03/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******** ********

       

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for transcript help. Received transcript help from my school directly based on my previous phone calls and voicemails. Requested my refund prior them engaging in the service I asked within 2 hours of making the order. And they replied a day later stating its too late.

      Business Response

      Date: 06/28/2023

      The refund has been approved and processed. We emailed the refund receipts to the student for their records. Apologies for the inconvenience.

    NeedMyTranscript is NOT a BBB Accredited Business.

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