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Business Profile

Computer Gaming Center

Gaming Paradise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Gaming Center.

Complaints

This profile includes complaints for Gaming Paradise's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gaming Paradise has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a game (THE *** *** EXPERIENCE) online from Gaming Paradise ****************************. At first they communicated that I could get an exchange and they would send a return label to me. After that nothing. They stopped responding period. I told them that I would file a complaint and then they responded they have emails and everything. I told them I do not have anything from them and then asked for a return label to sent and again nothing. Emails sent Feb 27, 2023 email to them with a response from them Feb 28, 2023 email to them with a response from them March 2, 2023 asking for return label. No reply from them March 6, 2023 following up email to them. No reply from them March 8, 2023 following up email to them. No reply from them March 9, 2023 following up rmail to them. No reply from them March 12, 2023 following up email to them. No reply from them March 14, 2023 following up email to them. No reply from them March 15, 2023 following up email to them. No reply from them March 21, 2023 following up email to them. No reply from them April 6, 2023 following up email to them. They replied with they sent return label nothing. I replied same day and no reply since. I would like my money back at least from them to avoid any other dealings.

      Customer Answer

      Date: 04/10/2023

      Gaming Paradise..5506 Big Tyler Rd, Cross Lanes, WV 25313

      Attached is the order receipt  and there refund policy.

    • Initial Complaint

      Date:12/01/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered product from them on October 12 2022 with an expected turn around of 10 business days. It is now November 23 2022 and I have not recieved any product. My order number is ****. I've left several emails at their help center and have not heard anything back.

    Gaming Paradise is NOT a BBB Accredited Business.

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