Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 11, 2023 we signed a contract with this company, attached document, for a retaining wall, gravel driveway and tree removal. The caps to finish the job had to be shipped. A second contract was drawn up, attached, for him to recieve final payment and come back to place caps on. The wall is leaning and causing a large risk for our vehicles and/or lives if near it. When contacting Bruce he stopped answering our calls and saying he is not available to put the caps on. We have had multiple contractors assess the wall and it is built wrong by all means. We contacted the insurance Bruce provided us and it expired in October due to missed payments.

  Business Response

  Date: 06/14/2023

  The retainer wall was not done wrong it is still standing in the same spot that it was it's not leaning the customers very unhappy because they want it extra work done that I refuse to do because it was not in the contract The second contract that I done says that if I'm available in the time frame when the Caps came in they were satisfied when the walls was being put up and they were satisfied for a few weeks

  Customer Answer

  Date: 06/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below

  Rejecting his response. The wall was improperly constructed not following the wall ************s construction guidelines and practices. The wall has moved and is past vertical. 
  
  Regards,
  
  **** *****

  Business Response

  Date: 06/20/2023

  The wall never moved at all.. I looked at it yesterday it was still in the same spot that it was in when it was put up..

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   It's simply built incorrectly per the ******** ************ guidelines. Please refer to this prior to responding.

  
  Regards,
  
  **** *****

  Business Response

  Date: 06/21/2023

  ******** guidelines that's just a company that wants to tell you what you want to hear and get paid to tell you that the guidelines it's just a guide the wall was put in correctly customers just upset because I refuse to put in a patio that they insisted I do that was not in the contract and other miscellaneous things that was not in the contract my company put in a second retainer wall and was never paid for that was not in the original contract

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Are you an engineer and certified contractor? 
  
  Regards,
  
  **** *****