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Business Profile

Heating and Air Conditioning

Absolute Heating & Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/26/24 Had technician come out to adjust gas pressure and check combustion parameters on new boiler install. Manual for boiler has specific procedure to follow and tech did not follow accordingly. Never got any paperwork for services rendered stating what was done nor did I get receipt for payment which was immediate.

    Business Response

    Date: 12/06/2024

    After a review of our technicians notes and documented data of the boiler service, it is my determination that our technician did provide the service in accordance with the manufacturer's recommendations; however, we stand behind our 100% satisfaction guarantee and we will not dispute Mr. *******'s opinion.

    1. Per Mr. *******'s request, we have processed a full refund of $528.99. A copy of the refund invoice, ******, is attached to this response. 

    2. Our invoices are automatically sent to our client's upon completion of each job; however, we have determined that due to poor internet service at *******'s location, the invoice failed to send. A copy of the original invoice was sent today, December 6th, as well as a copy of the refund invoice, to: **********************.

    3. If Mr. ******* requires any additional service for his boiler, I recommend contacting the manufacturer for service provider recommendations at ***************

    Customer Answer

    Date: 12/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *******

Absolute Heating & Air is BBB Accredited.

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