Complaints

This profile includes complaints for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Menard, Inc. has 304 locations, listed below.

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  Menard, Inc.

  5101 Menard Dr Eau Claire, WI 54703-9604

• 

  Menard, Inc.

  1300 13th Ave E West Fargo, ND 58078-3346

• 

  Menard, Inc.

  15236 Dellwood Dr Baxter, MN 56401-6933

• 

  Menard, Inc.

  7863 Broadway Ste 124 Merrillville, IN 46410-5530

• 

  Menard's

  2865 Princeton Rd Fairfield Twp, OH 45011-5342

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I often use Menards and I am sad to report sad state of business in one of your locations: ******************************************************************** The store lacks professionalism and customer care that used to be there only a few years ago. After my last visit I decided to switch my business completely from Menards to Lows and **********. And its a shame, since I love the product. The team there caused major delays in my project and are doing nothing to fix the issue. So far, I have not even heard an apology from anyone.I placed an order for kitchen cabinets and appliances on 2/24/25. I was told at the time that one cabinet is a special-order item, and it will take 3 weeks to get it. 3 weeks later I called the store to check on the status of the order. I was told by 2 separate employees (one in kitchen cabinets area and another one deliveries) that EVERYTHING IS IN!!!! At which point I scheduled delivery for about 1 week later and called my contractor to install the kitchen. The night before delivery I received the text message from Menards that they are missing one cabinet. I couldnt believe it. Also, I couldnt reschedule my contractor either, because it was too late. On 4/1/2025 I visited the store and spoke with ****** (I am assuming a store manager there). I am very disappointed in his help with my problem. 1.He didnt offer an apology for the s**** up 2.He never offered any explanation of how 2 employees missed it 3.I looked very complacent, and I doubt he even coached his employees (so that it doesnt happen again 4.He placed another order for the cabinet and stated that it will arrive on 4/8/2025. I called on that day to learn that the cabinet is still with the vendor, and they have no idea when it will get ******* the meantime, I cannot finish the project and place house on the market. I would like to get some help resolving this issue and I would like to get reimbursed for it.

  Business Response

  Date: 04/22/2025

  Please see attached. 

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Great job from ****** ******* explaining away the real problem there. I scheduled my contractor to come in right after Menard's confirmed (twice) that ALL THE CABINETS ARE THERE. I am so thankful that the night before delivery someone managed to learn that the cabinet is actually missing and texted it me.  Unfortunately for me, I couldn't reschedule my contractor at that point. 

  But I am done explaining that to them. Their management staff including their ** and the manager handling my issue is a joke and it looks like the upper management or ****** doesn't care either. I am going to say good bye to Menards and take my business (that is pretty large) to ********** and Lowes.  I flip 8-10 properties a year. That's $25K each worth of supplies.  That's $250K. 

  I hope that $200 was worth it (that's what I was asking - 10% discount). 

  Very smart business descision :):):)

   

  P.S. ******, why don't you show this letter to your boss so they can see how you lost $250K over $200.  I am sure it will look very sharp during your yearly evaluation. 

  Regards,
  
  ** ********

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a House Estimating Service from Menards through the ** Code posted at the *************** location (**************) on February 8, 2025. The estimates have been piecemealed to me over the past 8 weeks. I have been to the store repeatedly to follow up on the order and upon not receiving the final portion of the estimate to the submitted design I stopped by the Menards location on 3/31/2025. The gentleman who worked the building materials desk ******* "Mo" called the Menards center that was responsible for the final portion of the estimate and let me talk to I believe the name was CJ. He told me they won't provide an estimate unless Menards designs it and/or are sealed prints. In the state of ******** sealed prints for Single and 2 family dwellings under 3500 square feet are not required to be sealed per the Occupational Code Act 299. I asked if I was going to be refunded my money. He said the money paid had nothing to do with them (his entity of Menards). I did threaten taking legal action and hung up the phone.

  Business Response

  Date: 04/15/2025

  Please see attached. 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dog crate from Menards in **********. I was not aware it was defective until it was opened. My husband put it together and thought it was dirt but it was scratched. I contacted the store to exchange and check to see if the one crate they had was scratched and they said no. I asked if they could hold until tomorrow and they said no. They sold me a defective product and made no effort to resolve since I have to wait for my husband to put it in the car since it is too heavy. I asked if they would discount it so I wouldnt have to bring it back and they said no. Menards takes little responsibility when selling damaged merchandise. When I contacted corporate-this location they gave me the run around and said I could mail in a complaint or leave a message. I opted to leave a message and was told to mail it in! So no way to reach the company.

  Business Response

  Date: 04/07/2025

  Please see attached. 

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hold a government business account with ********************** and have made two purchases in the past 30 days. I have reached out to both Menards locations regarding obtaining copies of my receipts, but they have not yet been provided. Additionally, when I utilized their "Contact Us" option, I was advised to visit the stores in person for the receipts. These receipts are essential for reconciling my credit card statements, and I find it concerning that obtaining them has been so challenging. Furthermore, their website only offers a rebate receipt, and I am unable to retrieve the actual purchase receipts using the credit card lookup feature.

  Business Response

  Date: 04/03/2025

  Please see attached letter. 

  Customer Answer

  Date: 04/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23085459 and find that this resolution is satisfactory to me. I did receive the document in the mail in a timely fashion. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a simple order for four things in inventory and available at the ************* store. When I go to the online checkout one of the items was required to be picked up at another location 60 miles away. I called to verify that it was in inventory at the Sandusky store and yes it was. They said just come in and we'll take care of it. This has turned into an absolute nightmare. In order to do the exchange they had to delete the purchase and redo everything. Fine. This ensuing accounting disaster has completely rocked my world. When I got home from the store I got an email stating my order was ready for pickup in *********. I now owe more than what I purchased. Then I received a credit for the store 60 miles away that never charged me as they canceled the pickup that further screwed everything up. I've had to call *********** over two dozen times and you can't get ANYONE at Menard's corporate to call me. Email is the only option. I've spent SO MUCH **** TIME EMAILING. WHY THE **** CAN'T SOMEBODY CALL ME AND GET THIS FIXED!!!! I AM FURIOUS. There is even more noise to this story. This is the SHORT abridged version of this whole mess because I am sick and tired of dealing and writing about it.

  Business Response

  Date: 03/26/2025

  Please see attached letter for business' response. 

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When applied for menards big card it stated no interest for 6 months on purchases of 299 or more..we spent around ******************************************************************* october

  Business Response

  Date: 03/26/2025

  Please see attached letter for business' response.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It stated no interest for 6 months, nothing about 299 or more..you guys need to re word your policy, it's not right that when I make a payment half is interest especially since I spend thousands at menards every year, just spent 3000 on a roof from you guys. Your a million dollar company this isn't right
  
  Regards,
  
  ******** ******

  Business Response

  Date: 04/15/2025

  Please see attached. 

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  

• Initial Complaint

  Date:03/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/20/25 I placed an order for a few different types of cabinet pulls. Order # ********. There were 2 different sized stainless steel pulls for our current remodel. I needed both sizes to fit our cabinets needs. I was not notified but part of this order was cancelled. The cancelled item was the 3 3/4 stainless steel pulls. It still showed many stores with them available, although my order was cancelled. I did ultimately speak with a representative from Menards, who had me place an order with another store set as my favorite, so they could send the item. So I placed another order #********. These did arrive, but there were multiple open or with opened packaging. They were not in new condition anymore. Part of this may be they weren't packaged in anything but being put in a plastic Menards bag where they were able to hit against one another. Loose/opened product is not acceptable.

  Business Response

  Date: 03/21/2025

  Please see attached letter for response. 

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order through Menard's on 2/13/2025 that was available by 03/01/2025. There was no movement on the tracking order as date of delivery. I did not receive an email about the shipping being changed. Item arrived on 3/6/2025 at the store. I spoke to the store and and was informed it was on the manufacture, *********************. I spoke with ********************* and they informed me that i had to contact Menards. I called the store requesting to cancel the order, they are saying there is a 25% restocking fee. I received no information showing I would have to pay for a stocking fee. I checked the tracking information on 03/01/2025 it showed "Order is being processed". Later that day I checked again and it showed "In Transit to *****************". The order was not delivered by the available date. I am requesting a refund and to waive the 25% restocking fee.

  Business Response

  Date: 03/18/2025

  Please see attached response from the business. 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  

  I am sorry, it is not right for me to have to pay the 25% restocking fee when this falls on you and the vendor. I am requesting a refund for full. 
  
  ****** *********

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  Date:02/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02-16-2025 I went into the ************************************* location. I found a white door on the sales floor that met the description of what I needed. However, I needed two identical doors. My goal was to bring one door home that day from the store and the second one would be delivered. Employee advised me to get two doors from their online ordering system. He created an order for me in store and had the items shipped to the store. Unbeknown these items were "custom ordered" even though the exact item was available to take home that same day, on their floor. I went to return both items and the store is stating that they will accept the return but need to deduct a 25% restocking fee since they are custom ordered. How are they custom ordered if the sell the product at the store and I was able to bring one home? I'm writing to complain about the customer service and the way the employees took advantage of having a female present in the transaction. Nothing was explained to me and they purposely had to me order/pay for two items off their systems website. If I went ahead and purchased the exact same item on their sales floor, I would be able to receive a full 100% refund. This is extremely disappointing. The employee directed me away from purchasing the store item because he knew if I allowed him to order me products from their website, he would get commission and I would not be able to return them for the full value.

  Business Response

  Date: 03/17/2025

  See attached 

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:On December ****** , I purchased a GotoHomedics TotalComfort Cool Mist Ultrasonic Humidifier - 400 sq. ft. SKU-******* from Menards using Apple Pay linked to my credit card. The total charge was $94.21 and the transaction posted to my ********** account on 12/10/2024 The humidifier turned out to be defective, so I attempted to return it within Menards 90-day return policy. However, since my original credit card was replaced with an upgraded version by my bank, the old card is no longer active and cannot be added back to Apple Pay.Despite this, I still have the physical inactive card, and I brought it, along with the defective humidifier and a screenshot of the credit card transaction, to the store as proof of purchase. The store refused to process my return because I was unable to retrieve a duplicate receipt from Menards kiosksomething that is impossible when using Apple Pay.I then contacted Menards customer service, provided full documentation, and asked for either a replacement humidifier or store credit. Instead of resolving the issue, I was repeatedly dismissed with non-helpful responses such as *******, Yes, Apple Pay is awful if you don't save your receipts. I never ever use it for anything but a restaurant or something like that. Best regards, *** and Menards customer service has now stopped responding entirely.I am filing this complaint to request that Menards honor their return policy by issuing either a replacement humidifier or store credit. I have provided all necessary documentation, and I believe Menards is unfairly denying my return.Desired Resolution:A replacement humidifier or store credit for the amount paid.

  Business Response

  Date: 03/10/2025

  See attached