Complaints

This profile includes complaints for Byteskart LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byteskart LLC

  Lacey, WA 98516-1426

  
• 

  BytesGuard LLC

  Lawrence, KS 66049

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were posing as ****** 360 verbally on the phone and through e-mails. On February 3/2025 Told me they could secure 5 devices with anti virus software. Hacked my phone. Forged my name on **** card which I didn't realize till I recieved my statement February 25/2025. I called there so called help line and talked to the same guy who sold me the product ***** ****** ************ who said he would give refund and call back. Obviously he did not call back. A person posing as ******* ****** who hacked my phone! Again posing as Norton 360 as there high technician. Any other problems he said contact ***** ****** as my personal technician. Around February 25/2025 I contacted ****** 360 and found out they don't sell $299.00 for 3 years. There's is actually cheaper and I had definitely been scammed. So they set up my phone's, laptop,etc. with there antivirus software. I CXL my credit card **** card and report fraudulent signature and a charge of $299.00. Please look into just don't want anyone Else to get scammed. I am in my 60 's and not tech. savvy..so I am nieve to this scam.! Thanks **** **********

  

  Business Response

  Date: 03/13/2025

   I have reviewed this complaint with the Sales Support Team.  Mr. ********** is mistaken when he states we represented our company as Norton.  He requested Norton products, which we do sell, and which he received.  We have processed a refund in the amount requested. Please have customer check to see if the refund was credited to his credit card account.  

   

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a call to what I thought was the support number for Norton Antivirus, but it was not. I talked with a support tech who told me his name was ******** and he said he could assist me with my Norton issues. He went on to say that my antivirus was not sufficient to protect my system due to having windows 11. He said that his company, *********, was sub-contracted with Norton Antivirus and that he could provide my the correct antivirus protection for 3 years/Lifetime for $445.00. I questioned the legitimacy, but let him convince me that it was a Byteckart was a sub-contractor for Norton Antivirus. After talking with Norton Antivirus today I know now that this company has no affiliation with **************** and I have disputed the charge with credit card company. This would appear to be a total SCAM and my concern is that he had access to my computer, but all will be checked out by my legitimate provider for antivirus, ******. DO NOT CALL ************** FOR NORTON SUPPORT.

  

  Business Response

  Date: 02/18/2025

   

   

  Byteskart LLC is a legitimate ************ headquartered in *****, ***********  We are registered wiith the Secretary of State, and the Washington *********** of Revenue.  We are a Value Added Sortware Reseller,  this means that, in addition to the legitimate software licenses we provide our customers, we also provide unlimited technical support for the term of the license purchased, at no additinal cost.    

  I am reaching out to my support team in ***** for information regarding this sale.  There should be several  documents related to the customer's interaction with out sales team.  Once I have reviewed all available information, I will discuss resolution with the customer.  Please note that we are unable to retrive the registration codes once they have been assigned.  

  I should be able to gather all relevant information by then February 28, 2025. 

  ******* A  *****,  CEO

  Byteskart LLC

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/24/2025

  To BBB.

  I believed this complaint to have been resolved.  I am attaching the documentation relative to the purchase by Ms. ************* As I indicated in my earlier response, Byteskart is a Value Added Reseller of a variety of antivirus and antimalware software programs. Frankly, I find it rather disconcerting that Ms. ****** would insist that we are a "Scam" business.  Such statements are damaging to our company reputation, and we do not take them lightly.

  Ms. ****** has received the product ordered, as witnessed by the attached documentation.  She also  has technical support from Byteskart, at no addtional cost, for the duration of her license for the product purchased.

  We see no reason to offer a refund. 

  Respectfully. 

  ******* A *****, CEO

  Byteskart LLC

  Customer Answer

  Date: 02/27/2025

  My complaint is with Byteskart and their misrepresentation that they are in any way affiliated with Norton Antivirus products.  Please find attached a letter that was mailed to my credit card company that explains in detail the circumstances surrounding my complaint with Byteskart. Thank you reviewing my request!

  

  Business Response

  Date: 03/05/2025

  To BBB, 

  I have reviewed the Exhibits provided by Ms. ************* If you review the documents that I provided regarding the Byteskart transactions, you will see that  the  information is clear in identifying our company as a "Third Party Reseller." We are not a division of ******, nor have we presented ourselves as such.  We offer Norton, and more than one-hundred additional software products.  This is made clear in our correspondence with the Customer.  Check out our Websites,  **********************  and  ******************  to learn more about our company. 

  The informative Exhibits from "Norton" seems questionable, at best.  It appears Ms. ****** is being taken advantage of  by  a Third Party representing itself as ************* We have not control over these interactions. 

  ******* A *****,  CEO

  Byteskart LLC

   

   

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22955454
  
  I am rejecting this response because: The company I am dealing is Norton and not a Third-Party Vendor.  While I am being told that Byteskart is a litigant company, the fact remains that their representative misrepresented himself being with ****** Support. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/24 I responded to a phishing email. Tried to contact ****** to get protection. Later found that was not the official McAfee ******** ***** SAID he was from ****** and sold me a product. Then another ***** called ,told him I already had a product. He replied that first product was not a good product. Sold me another plan.I am trying to stop the payments from coming through.Don't want their services.....feel like I was mislead. One ***** cleaned the computers at ****** each. Later the first ***** told me cleaning was free. Talked to the official McAfee by phone.They said that Byteskart was a scammer.Want the company to cancel both orders. After sale Phone conversations with the *****s have not produced a resolution.

• Initial Complaint

  Date:06/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called what I thought was ************************ instead I got this company. I stated what my issue was with LiveSafe. The agent falsely stated that HP had installed on my new laptop an out of date version not compatible with Windows 11. The agent stated I needed McAfee Total Protection, he then misrepresented the product, he stated it would cover all 3 of my devices. I called real *********************** today and was told no it was just for 1 device and would cause problems if tried to use on 3 devices. ****** also stated they offered no 3 year package and I had paid a VERY high price for McAfee Total Protection. The BytesKart representative that sold me this product gave a number with his extension and an employee ID. That number does not work. I was asked what a good time would be to be called today to check on any issues with new product purchased. Of course, no one called. I called McAfee and got the real service, that's when I was made aware that I had been scammed the day before by BytreKart. I am going to try to put a stop on the check I foolishly scanned to pay for the scam product yesterday. If it has already gone through, I want a full refund from this shady company for misrepresenting the product they sold me and misrepresenting themselves as ***********************/Technical Support. I was told numerous times yesterday on the phone with ByteKart that I was speaking to ***********************.

  

  Business Response

  Date: 07/01/2024

   

  Thank you for providing me the opportunity of addressing the complaint with the customer.  It appears that one of our sales associates went "off script" and provided confusing, if not misleading, information to Ms. ***********  After reviewing the text of the complaint, I took the issue to the Manager of our ************** in ******  He did contact Ms. ********* and was able to resolve the issue by Voiding the Sales and Support  transaction.  

  As a matter of established company protocol, I followed up with Ms. *** this afternoon.  I was able to address her concerns.  She was satisfied with the outcome.  There will be no charge for the Software, or any technical services that were provided.  Furthermore, I provided her with my direct phone line and encouraged her to call if there was any unforeseen outfall from her interaction with Byteskart. 

  Thank you again for the services you provide consumers and businesses. You play a critical role in the complicated world of digital services. 

  Sincerely, 

  ***************************, CEO

  Byteskart LLC

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28 2024 I called what I thought was McAfee. I needed to get additional antivirus protection. The person on the phone *** said that I was not covered with ******. The previous scammer Qikbay sold me a plan in June of 2023. I thought I was covered by ****** but found out qikbay had scammed me. I got the number to contact ****** off the website and thinking I was talking this time to the real ******. I agreed to a 3 year plan and they had me pay them with a check that was sent to them electronically in the amount of $476.98. After I hung up I recalled ****** and this time I did get the real company and they said they do not sell 3 yr plans. I talked to a ******* and she said to stop the payment of the check, This was within an hour of the transaction on May 28 2024. I put a stop payment through and the bank said to close out the account as they had the check and knows the account number and route number. I talked to ******* and she appologized for the problem and gave me 2 yrs of coverage at no extra cost. Byteskart phone number was on may 28th ************, Their new number is ************ and email is ******************************* Sheleka said they did not receive any payment from them. I did sign and agreement with byteskart but I hope this is not binding. I checked the address for byteskart and it is a house not a company. I want a confirmation from byteskart that the contract with them is not binding and they will not contact me in any way

  

  Business Response

  Date: 06/15/2024

  This is a duplicate complaint.  I spoke directly with the *************** this evening.  I followed up our conversation by sending the following e-mail. 

   

  ****************, 
  
  I appreciate you taking the time to talk with me this evening. It is unfortunate that our conversation was not under the best of circumstances.  
  
  We live in a world where technology has provided many conveniences, but these have been compromised  ever growing dishonesty in the digital marketplace.
  
  At Byteskart, we strive to provide legitimate services and products to our customers. Sometimes we fail in our interactions, as has been the case your recent purchase of McAfee software licenses. Following our conversation this evening, I understand why you were uncomfortable with the transaction.  I also believe that I was able to provide insights into how the on-line software marketplace is structured. At the end of our conversation I believe you recognized that Byteskart is a legitimate U.S. company that relies on off-shore support for sales and customer service. 
  
  Please know that you are under no further obligation to our company for the Registration Codes we provided you.  I will be in contact with our teams in ***** this evening to assure you will not receive further communication from Byteskart LLC regarding your purchase and stop payment. If there is any confusion on this agreement, you can contact me directly at the phone or e-mail listed below. These are my personal and direct points of contact. 
  
  Sincerely,
  
  Michael  
  *************************, Owner/CEO
  Byteskart LLC
  ********************
  P ************

  Customer Answer

  Date: 06/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I allowed Bytes kart to get into my computer because I thought it was part of MacAfee. I issued a check for $390.00 for additional virus protection. When I went on to my computer at a later date I realized that there was many different Gmail accounts attached to my computer. I stopped payment on my check from my bank.. Bytes Kart deposited the check electronically. They are a scam company. I notified my bank and they said the stop check was issued but they did it electronically. anyway.

  

  Business Response

  Date: 05/23/2024

  To BBC:

  We have received the complaint filed by *************************.  It is distressing to read that she believes we have compromised her computer and andriod cell phone.  Byteskart LLC is a *********************** We are licensed to provide Registration Keys to many brands, including the full line of McAfee products. 

  ****************** contacted  Byteskart LLC on May 10, 2024.  She indicated she wished to purchase McAfee Total Protection. With her permission, we scanned her computer for any features that might prevent activiation of the McAfee Product Activation Key.  She then placed her order for a Three-year Subscription to the product in question and made payment by a Personal Check which our company deopsited electronically.  Per our usual process we then e-mailed her the Activication Key and asked that she respond to the  e-mail to confirm her receipt of the Key and that the information had been loaded and activated on her Computer and Android phone.  

  We did not load anything on her computer.  The Activiation Keys are single purpose for access to McAfee services.  We have attached two documents that suppport the validity of our interaction with ******************.  You will note that she was provided the information needed to contact Bygteskart by e-mail and/or phone.  We did not receive any communication from her other than her acknowledgement  of  receipt and activation of the Product Key.  If she was experiencing technical problems, she had the opportunity to e-mail our Support site, or call our ********* Services Hotline. 

  (Please see attached documents.)

  We cannont accept responsibility for what **************** does with her Computer or Android phones.  We certainly have not "attached many different G-mail accounts" to her computer. 

  In a gesture of "Goodwill"  we will refund $100 to *****************.   She should e-mail her request, including her current mailing address to:

  ********************

  Thank you for the services you provide. 

  Sincerely, 

  ***************************, CEO

  Bytekart LLC

  ********************

  ************

   

   

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8th I ordered a McAfee three year subscription for my computer with ********************************* of BytesKarp . He took a scan of the check for $249.99 for protection from my computer but was not supposed to cash it. He told me to mail the check to them and I did. But when I checked my account they had cashed both the scan for protection and the written paper check. Therefor I ended up paying double for the three year subscription I had ordered. I have tried several times to get them to refund me the extra $249.99 but no help. I even had another party call them but no help. I have called McAfee but they were not at all helpful. Being an elderly retiree on fixed income I would appreciate getting a refund for the second $249.99.

  

  Business Response

  Date: 02/27/2024

  Thank you for submitting your complaint to the BBB, We will review the interaction between our sales staff and ****************.  If there was a "double deposit" of the check drafted for payment to Byteskart we most certainly will process a refund. It will take a little more than two weeks to complete our review.  In consideration of the inconvenience this has caused ****************, we will add an additional $50 to the refund. 

  We hope this is a satisfactory response to the complaint. 

  Sincerely. 

  ***************************, CEO

  Byteskart, LLC

  

  Business Response

  Date: 02/28/2024

  Thank you for following up with me on this complaint. There was an internal error in Byteskart payment processing. We are refunding the duplicate deposit plus adding $50 in consideration of the inconvenience to the customer.

  Customer Answer

  Date: 02/28/2024

  I have not herd anything from BBB or Bytsekart, is there any more information regarding this complaint?

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Happened over the phone on 12-5-23. Byteskart explained that I had been hacked and needed to update my McAfee in order to be safe. They explained that they were the part of ****** & that dealt with clearing up scans. I had been receiving a lot of scam notices on my **************** so I believed them. They explained in order to upgrade my McAfee account & clear these scams it would be $599.99 for a 5 year subscription & would solve all the problems. They had me scan a check for $599.99 to them - Check#**** ************* After thinking about it & realizing this was way too much for normal protection I tried calling them with no answer. I filled a complaint with my bank but they said they weren't able to do anything. I then contacted the real ****** and they said this had been a *************************** had actually lowered the protection package I had already purchased with ****** & had lesser protection & just for a couple of years, not five. ****** raised my protection level back to what I had originally purchased. ****** told me these scams purchase McAfee cards at places like ******* for small amounts & then scam people like me for large amounts of money. I let the scammers into my computer which I know was so stupid now. I have closed that bank account & opened a new one but not sure what else I can do. Please help.

  

  Business Response

  Date: 02/17/2024

  We just received this complaint and are reviewing our records. We will respond  when  the evaluation of the transaction is complete.

  Please be patient as we complete this process.  

  

  Business Response

  Date: 02/27/2024

  Thank you for your patience as the staff at Byteskart LLC reviewed all pertinant information regarding your complaint. We take excepiton to your suggestion that Byteskart, LLC scammed you.  The picture you paint does not really start at the beginning of our interaction with you.  I wish to make it perfectly clear that you contacted our company looking for a Antivirus/Antimalware software package.  After examining your computer{s) out technical staff determined that your equipment had been severrely compromised. At that point a sales representative provided you with several options. You were not misinformed, Byteskart is a certified sales outlet for ******* products. It may interest you to know that we are one of more than ******* providers of registered, downloadable software titles. The ******* package you selected was one of their top of the line solutions. I would suggest that, whichever vendor you chose to review your computers took advantage of your vulnarability. We  cannot  be held responsible for your decision to undo the the Registration Certification we provided.  

  We find it interesting that you waited almost three months to file your complaint. You had ample time to contact our company to voice your concerns.  The documentation of the sales transactions that occurred in December are attached to the response. You were provided technical services, Registration Codes for one desk top and three PC's. I addition, Byteskart has guaranteed unlimited  technical service to your computers, computer peripherals and Wifi related equipment for one full year. We stand behind the multi-year product you purchased and will contunue to be availble to provide technical support until    December 6, 2024. I suggest you take advantage of the package you purchased. 

  Sincerely, 

  ***************************, CEO

  Byteskart, LLC    (**** Headquartered in ****** ********* 98516.

• Initial Complaint

  Date:12/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2023, I remitted a payment of $499.99 to Byteskart LLC for a one-year service maintenance plan for my computer and website, Kacius Physical Therapy LLC. Subsequently, on November 27, 2023, when I attempted to engage their services by both email and phone, my efforts were met with silence. Regrettably, not only did Byteskart LLC fail to respond to my communication, but a recorded message indicated that the provided phone number was no longer valid. Despite reaching out via email, no reply was received.I kindly request the Better Business Bureau (BBB) of **************** to conduct an investigation into the practices of this business, as I believe they may be engaging in deceptive practices. Furthermore, I seek assistance in reclaiming the $250 US, corresponding to the remaining six months of the contract, considering the business has failed to fulfill its commitment to provide additional services. Your intervention would be greatly appreciated in resolving this matter.

  

  Business Response

  Date: 12/26/2023

  To BBB and complainant:

  Byteskart.com was unaware of technical difficulties relating to access to our *************************** until mid-December. For some unknown reason, any Customer attempting to call was mistakenly directed to a standard recording at our phone and data service provider.

  Even though this situation was outside our control, we understand the concern described by the Customer.

  We propose the following remedy: 1) We will issue a refund to the Customer.  2) We will continue to provide technical support to the Customer per the terms of the Service Agreement. This in consideration of the inconvenience experienced by the Customer. 

  We hope this solution is agreeable to the Customer. 

  *************************, Managing Director

  Byteskart LLC

  Customer Answer

  Date: 12/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you very much for you assistance in resolving this matter.
  
  Sincerely,
  
  *************************