Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,856 total complaints in the last 3 years.
- 2,682 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I have Vivint and we tried to cancel it months ago. However, they continued to charge us for the service. We called again today and spoke to Chi to try and cancel the service and we only got scripted responses trying to get us to agree to more service and were not listened to for most of the call. Finally, Chi said she would send us an email about cancellation but it's only an email about them reviewing our cancellation request. We should be able to cancel a service we no longer choose to have. This is ridiculous. She said they would charge us for another month because it would take another 30 days to process a cancellation. If a consumer is saying to cancel a service, we should not have to jump through hoops to do so.
Business Response
Date: 04/22/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel the account and refund $55.64 which will be received within 7 business days. Ms. ****** has no further obligation to Vivint. Ms. ****** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to cancel their monitoring service, but they still keep billing my card. I do not need nor desire their monitoring service. I am happy to pay for the equipment but want out of the monitoring service and my money to be refunded.Business Response
Date: 04/22/2025
4/22/2025
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 23203255
Complainant: ***** ****
Vivint Account #: ********
Date of Agreement: 3/23/2024
To Whom It May Concern:
I have reviewed the information provided by Mr. **** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel ***************** account. His line of credit for equipment will remain active. Mr. **** *** contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got scammed by Vivent - We had a box in our house, I called to inquire about it . They offered me a two month free trial which I signed up for. When the tech went to install it I asked for billing terms because I didn't remember the contract terms. He re-explained them. I asked him to cancel my service. Vivent has that conversation recorded (and confirmed that to me in my conversation with Katerina on April 2nd, 2025). My box was never activated. It currently is not connect to their system and not able to be alarmed or disalarmed. They started charging me in January. I thought the first charge was for the Tech's time and didn't question it. I missed the second charge in February when I did my monthly budget review. I saw that they charged me again in March when I reviewed that at the end of the month. I called April 2nd for the first time. My service has not been active and they're charging me $41 per month. It's $393.97 to cancel. I canceled during the trial period (when on the recorded conversation with the tech) and they never provided me service. They violated their contract by not giving me any services AND I canceled it. I'm not sure where else to turn. This is so unethical. They show that my system has never been armed and used. They know it's not actually active but say it is because it's showing as active in their system.Business Response
Date: 04/21/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** explains her system has not been connected since it was installed. Ms. ****** is requesting cancellation and a refund.
To assist Ms. ******, Vivint is willing to cancel and refund her account upon receipt of the equipment. A representative has contacted Ms. ****** via email to schedule a system removal appointment.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Going receipt of the refund and removal of our system we will be satisfied. This should happen in 4/28.
Sincerely,
****** ******Initial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My contract with Vivint home security ended in December 2024. I gave them a 30 day notice that I am not renewing and to cancel my subsciption. After 5 different phone calls, they are still charging me monthly and I have wasted a lot of time trying to get them to quit charging me. They have refunded me twice, but still charge me and I have to call to get a refund and tell them to quit charging me. It is really getting annoying and frustrating!Business Response
Date: 04/21/2025
April 21, 2025
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 23201108
Complainant: ****** ****
Vivint Account #: *******
Date of Agreement: 12/14/211
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ***** Vivint cancelled ***************** on 4/15/25. A total refund of $172.57 for his Jan, Feb and Apr payments. No payment was made in March therefore no refund for March was provided. Mr. **** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:04/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Salesman ****** **** came to the house to try to sell us a security system 3/31/25. I was in the process of saying no because we couldn't afford it because of an **** cable and Internet bill so he said what if he paid it off could i then afford it. I said yes. So i signed the contract and was given credit for the $3008 security system through ******* Retail Credit. They did not get the system installed completely for almost a week. Which was after the 3 day cancellation term. I then sent a text to our salesman to find out when we will receive the gift card for $600 to pay off ATT bill. He said it's taken care of. I called vivint and they said they only buyout other security system companies. I told them that ****** knew it wasn't a security company but a cable ***************** He even looked at the bill. But he said that it would be paid off. So he lied to us. Now vivint won't let us cancel and return the equipment nor give us a card for $600 like promised by the salesman. I've called them twice and got the same runaround. I would have not got this if he didn't say that att **** would get paid off. Still fighting on the phone with vivint as im writing this.Business Response
Date: 04/17/2025
April 17, 2025
Better Business Bureau of ****
*************
**************************
RE: Consumer Complaint Case #: 23194024
Complainant: ***** ***********
Vivint Account #: ********
Date of Agreement: March 31, 2025
To Whom It May Concern:
I have reviewed the information provided by Ms. *********** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. *********** and a resolution has been agreed upon. At this time, Vivint has agreed to the full cancellation of the Agreement. This includes removal of the Vivint equipment, a full refund of any payments made directly to Vivint as well as full closure of the Forti valine of credit. Ms. *********** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***********Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called to cancel the service as an authorized co account holder due to moving and no longer needing the service. They would not let me cancel the service but I had to get the other co account holder on the phone also. Asked to speak to a supervisor and "none were available" After 45 mins I was able to cancel the account but had to pay for another month of service before it was closed. This was on Jan 15 2025. On Feb 14th got an email stating account was closed. March 13th recieved a bill for an additional month. Representitive had called after we cancelled in Jan and was told we moved and would have to discuss if we wanted to continue service at the new address. We NEVER called them back. They reactivated the account at the old house without authorization and charged us for it. When I called back in March to see why I was told that the account was opened again but they had no phone records of me or my spouse authorizing this action. I then AGAIN had to cancel and they are making me pay a prorated amount for the service dates in March even though I have an email stating my account was closed in Feb. The agent stated we owe the money because there was a month of services on the house. No one was living there. This company does their best to make it near impossible to cancel. BEWARE!! We moved in November for timeliness purposes.Business Response
Date: 04/17/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
A resolution has been agreed upon. At this time, Vivint has agreed to cancel Ms. *****’ account and refund $47.14 which will be received within 10 business days. Ms. ***** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/17/2025
Complaint: ********
I am rejecting this response because:
It has been greater than 10 days and I still have not gotten a refund. And I was being charged a prorated amount for the month of April and should have been canceled in February.
Sincerely,
******** *****Business Response
Date: 04/23/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
The refund was submitted on April 17, 2025. Ms. ***** should allow 7-10 business days to receive her refund.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Initially, when vivint sales person began establishing our account, he did not inform us that there was a $4000 loan that would be put in our name for the system. Once account was established and we started signing papers that is when the information was disclosed to us. We sold our house and asked them to take the system out so we could take it with us to new location. They said they won't do that and if new owners sign up for their services they will give us half the cost ($2000) back. In April of 2024 our house was purchased and the new owners decided to go with vivint. I called vivint and asked them about the refund but they stated that they don't have our former address on file and new owners did not sign up. I recall new owners calling us and inquiring about vivint password and they system. I drove by yesterday 04/08/25 by my old location and they had vivint sign in their yard (our former yard ) . I called vivint to cancel and the lady asked me which address I wanted to cancel my old one or new one. So now I am positive that vivint lied to me and scammed me. This is a dishonest company. They also make it very difficult to cancel. They will not cancel unless the loan is paid off even though you don't want their services anymore. It took me over 30 minutes to cancel their services. Public needs to know about their dishonest practices.Business Response
Date: 04/16/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** states that she was not informed of a $4000 loan put in her name for the system until the account was established and signing papers. Ms. ****** states that she called to have the system moved due to selling the house. Ms. ****** states that Vivint informed her that this is something they do not do and if the new homeowner signed up for service, she would get half the cost back ($2000). Ms. ****** states that she called Vivint about the refund and was told Vivint does not have her former address, and the new homeowner did not sign up. Ms. ****** desires a refund and her monitoring service to be cancelled.
Vivint’s records indicate that Ms. ****** signed a Purchase and Services Agreement (“Agreement”) on July 23, 2023. On December 6, 2023, Ms. ****** called Vivint wanting to move her service and equipment. Vivint’s representative offered and accepted by Ms. ****** the opportunity to leave the equipment, and she would receive a fifty percent discount on the newly installed equipment. After the discount, the new line of credit was $949.99, which resulted in a $15.83 monthly equipment charge payment to Citizens, and her monthly monitoring service fee payment to Vivint would remain the same at $74.76. On April 1, 2025, Ms. ****** called to get reimbursement since there is now new service at her old location. Vivint’s representative reviewed the address for new service; nothing was found. On April 8, 2025, Ms. ****** called to cancel due to moving. She informed Vivint she would be taking the equipment but not using it as the rental she is moving to already has a security system.
A Vivint representative has attempted to reach Ms. ****** to assist with this matter via email. After reviewing the account, Vivint's records show that the account has been submitted for cancellation. Ms. ****** has no further obligation to Vivint.
To resolve this matter, Vivint agrees to the resolution as stated above. Ms. ****** may contact Vivint’s representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I'd like to file this complaint because on Saturday, March 29th, this salesman, Ricky, knocked on the door of our new home offering us Vivint services. Like any salesman, he offered numerous discounts and promotions for new customers. Among the promises was the option to try out the products and services for 30 days, with the option to return them if for some reason we didn't want to keep it. For this reason, we decided to take the offer and try it, relying solely on the seller's word. Even though the contract stated we had to return it by April 2nd (three days later), my wife and I were not satisfied with either the equipment or the service. So, on Monday, April 7th (eight days after installation), we called to request cancellation of the service and return of the equipment. Customer service told us we could no longer do so because the time limit had expired. (They only offered me a $10 discount for one year) So I decided to take it, even though I didn't want to. The next day (Tuesday, April 7), I called customer service again to ask another question. The young woman who helped me very kindly told me that I was still within the period to cancel and return the services. She said she would contact the salesperson, Ricky, to confirm that he offered a 30-day trial, and if so, I could proceed with the return. She asked me for 48 hours to send her a response. However, since I don't trust them, I'd like to file this complaint through you so you can help me. I don't want to continue with this contract, first because I'm not happy with having to pay $2,500, and second because this salesman offered me something and I want them to keep their word. (Although I don't have it in a writing way)Business Response
Date: 04/16/2025
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
In his complaint, Mr. ****** states that he was offered a thirty (30)-day trial to test the system. He states he was told he could return the equipment if he did not want to keep it. Mr. ****** states he requested to return the equipment eight (8) days after installation and was told that he could not return the equipment. Mr. ****** desires cancellation and to return the equipment.
Vivint’s records indicate that Mr. ****** signed a Terms of Alarm Monitoring, Installation & Sale Agreement (“Agreement”) on March 29, 2025. On April 7, 2025, Mr. ****** requested cancellation of his Agreement and was told that he was unable to cancel due to being outside of his trial period. On April 8, 2025, Mr. ****** requested a breakdown of his charges and requested cancellation of his Agreement. Vivint’s records show that an email was sent to the sales representative to confirm the customers’ claims of a thirty (30)-day cancellation period.
A Vivint representative has attempted to contact Mr. ****** via email in an effort to resolve this matter. Vivint offers full cancellation. This will include removal of the equipment, upon removal of the equipment cancellation of the Agreement will be provided as well as a full refund of any payments made directly to Vivint and full closure of the Fortiva line of credit. Mr. ****** may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint allowed no **** ***** to Have access to my alarm system And admitted to someone having TresspassingBusiness Response
Date: 04/14/2025
April 14, 2025
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 23179597
Complainant: ***** Boyd
Vivint Account #: *******
Date of Agreement: October 11, 2021
To Whom It May Concern:
I have reviewed the information provided by Ms. **** and appreciate the opportunity to respond.
In her complaint, Ms. **** states that Vivint allowed someone to have access to her account. Ms. **** desires a settlement of $20,000,000.00
Vivints records indicate that on October 11, 2021, Ms. **** signed a Purchase and Service Agreement (Agreement). On November 22, 2022, Ms. **** received a letter addressed to Mr. ****** Ms. **** informed Vivint that she believed Mr. ***** has access to her cameras. On December 10, 2022, Ms. **** claimed that Vivint gave app access to Mr. ***** and that she has had multiple break-ins. On August 20, 2024, Ms. **** claimed that the people in her neighborhood has access to her account. Ms. **** informed Vivint that she was filing a police report.
A Vivint representative has attempted to contact Ms. **** via email in an effort to resolve this matter. Vivint has offered to remove the account of Ms. **** from collections and to waive the associated fee of $1,580.45. Ms. ***** account will remain closed. Ms. **** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year a salesman representing Vivent alarm systems came to my door. He told me the equipment I needed to purchase would cost $56.01 a month and that the equipment would be paid off in a year. I looked at my statement today and noticed a balance of $2,800.20. I called Vivent and was told it will take 60 months to pay off my equipment. If I cancel the service and return the equipment, I still owe Vivent half of the balance which is approximately $1,400.00. I signed a contract. I haven't found a copy yet. I didn't read the contract because the ****** representative told me the equipment would be paid off in a year. I never would have purchased a service that cost thousands of dollars. Ideally, I'd love to get this service cancelled with no further cost to me. At the very least I want consumers to know ****** hires people who misrepresent their product, and they do not honor good business practices.Business Response
Date: 04/14/2025
BBB Response
April 14, 2025
Better Business Bureau of ****
*************
**************************
RE: Consumer Complaint Case #: 23178458
Complainant: ***** Wilkerson
Vivint Account #: ********
Date of Agreement: July 2, 2024
To Whom It May Concern:
I have reviewed the information provided by Ms. ********* and appreciate the opportunity to respond.
In her complaint, Ms. ********* states that she was told that her equipment would be paid off in a year. She states after checking her balance she noticed that her loan was for sixty (60) months. Ms. ********* desires a billing adjustment and a refund.
Vivints records indicate that Ms. ********* signed a Purchase and Service Agreement (Agreement) on July 2, 2024. On April 8, 2025, Ms. ********* informed Vivint that she was lied to about the financing term. Ms. ********* requested cancellation of her Agreement and was educated by a Vivint representative of the cancellation process and buyout.
A Vivint representative has attempted to contact Ms. ********* via email in an effort to resolve this matter. Vivint has offered cancellation of the remaining Vivint Agreement. However, Ms. ********* will remain responsible for the remaining equipment line of credit with *******. Ms. ********* may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/16/2025
Complaint: 23178458
I am rejecting this response because:Vivent sent a salesperson to my door to sell an alarm system. The young man stated the equipment would be paid off in a year. After reading an account statement and talking to Vivent on the phone, I was advised I signed a 60-month contract. ****** refuses to use good business practice and make this right. I've offered to cancel service and return the equipment, but ****** refused. If considering using this company. Read the FINE PRINT. Also, at your own risk. ****** does not stand behind their representatives.
Sincerely,
***** *********
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