Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 209 Customer Reviews
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Review fromS. K.
Date: 04/12/2025
1 starS. K.
Date: 04/12/2025
Paid for a rodent prevention plan with Fox Pest Control. Had rats in garage. They set down mouse trap and in shed. Never came back to check. Never went into my crawl space or attic. I had my crawl space fixed with a vapor barrier, new insulation and a dehumidifier installed prior to this infestation. I now have rats in my crawl space, garage and attic. District manager told me they did not do what they were supposed to do and would follow up next day. Took him 2 weeks to get back to me. And his story completely changed. Said he spoke to tech and he said he did everything he was suppose to do. They sent out the technician who provided the service or lack of service. They are not accepting any responsibility for not providing proper service. Tech told me if I was having rodent activity I should call the city. (Is that a joke). Also said instead of them coming back to check traps I should have called them. Im not the pest control expert. They want $20,000 to rectify the situation again with no accountability on their part. I got the royal run around. Also told their was mold . I am a cancer survivor who has a fragile immune system. I spent 9 days over Christmas for a fungal lung infection. Im living on top of all the feces, urine and mold. Every time I called I got a different person. When I spoke to customer service yesterday they informed me they didnt feel they could satisfy me so they are cancelling my contract. **************** are they kidding. I feel they should take some responsibility/accountability for this situation. Its a horrible situation. Anything you to help would be greatly appreciated.
Fox Pest Control HQ
Date: 04/23/2025
Hello *****, We regret that you were dissatisfied with your service. Our records show that we first treated your home for rodents in October 2023. Over the following year, our technicians performed regular rodent treatments including placing and monitoring bait stations and traps. A number of conducive conditions were brought to your attention, including unsealed openings in your garage and shed, bird feeders and spilled bird seed, and some animal f**** in the yard. These food sources were both attracting new rodents and competing against our baits, which reduced the effectiveness of the treatment. These issues are the responsibility of the homeowner to resolve. In March, our Home Inspector examined your attic and crawl space, which showed significant damage. Treating and restoring these areas is not covered in our standard Home Protection Plan, so our inspector provided a quote for this separate service. A few days later, our Service Manager, Sterling, came to your home to perform your quarterly HPP treatment. His notes show you declined this service, but he advised weekly rodent treatments (which would have been done at no additional cost) until the rodent issue was resolved. Sterling called on 4/3 to follow up with you as requested, but there was no answer. However, our Branch Manager, *****, spoke with you on 4/4 to address your concerns. A service was arranged for 4/8. Our technician arrived at the scheduled time, however, due to a scheduling error on our part, the Service Manager was not present at the appointment. Because of this, you declined treatment again. Our office then arranged a manager visit for 4/11. The Service Manager, Sterling, spoke with you that morning prior to coming out. Due to significant verbal abuse during this conversation, a history of profanity and similar harassment to other team members, and multiple declined treatments, our Service Manager determined it was necessary to part ways. We regret that we had to come to this conclusion. As both our Service Manager and Office Manager explained, we performed all treatments in the scope of our servicing agreement. Unfortunately, we are not able to meet your demand that the exclusion and restoration work be done at no charge as this was not part of your service. We have closed your account and refunded your April payment to your card. A check refunding your February and March payments has been mailed to your home. Once again, we are sorry that we could not come to a more positive resolution. We acknowledge that improved communication on our part would have given you clearer expectations for your service, and we apologize for our shortcoming. We have shared your situation and feedback with our Branch Manager and Regional Manager in order to learn from this situation, and we wish you the best going forward.Sincerely,******** *.Customer Relations TeamReview fromTre C
Date: 04/10/2025
1 starTre C
Date: 04/10/2025
They always set appointments and never show up. This place is a scam that gets you locked into a one year contract. Needs to be investigated.Fox Pest Control HQ
Date: 04/11/2025
Hi Tre,We are sorry to hear of your poor experience. Our office will contact you shortly to discuss this in more detail and ensure your future appointments go more smoothly. We are eager to provide you with a better experience and meet your pest control needs.Sincerely,******** *.Customer Relations TeamReview fromJason O
Date: 03/23/2025
1 starJason O
Date: 03/23/2025
Horrible customer service, they did not cancel my account after I called multiple times.On Jan 31, 2024, I learned that a Fox technician was arrested on my block after having broken into a neighbors house. I recognized him from the mug shot.I called Fox that same day to cancel my account. They said okay, that they understood the situation, and that a service manager would be calling me that day. I never received a call back. I assumed they were just going to try to get my business back.Then on March 17, 2025, I received a text message that they were coming to service my home the next day. I immediately called ***, telling them that I canceled on Jan 31st and that I do not want my home serviced, and that I need to be refunded for the past 2 months. They looked up the notes from my call on Jan 31st. They again told me that a service manager would call me. I told them I do not need to speak to someone, I just need my account canceled and I dont want my home to be serviced. They again insisted that I look out for a call from a service manager. I explained again that I just needed my account cancelled.The next day, I received a text message that a technician was on the way to service my home. I called *** again, explaining everything that happened. They again insisted that I wait for a call back from the service manager. I told them that I have a job, I cannot just answer my phone at any time, that I took time out of my busy day to call them to cancel twice already, and that it is absurd for them to not actually cancel even though I called to cancel twice already. This is clearly a tactic to continue billing me, requiring that I pick up a call from a random phone number at a time thats convenient for them, instead of canceling my account when I called them at my convenience. Clearly my account should have been canceled the first time I called. And the second time I called. I can only hope they got the message the third time I called.Buyer beware.Fox Pest Control HQ
Date: 04/01/2025
Hi *****,We apologize for the delay in closing your account and the resulting inconvenience you experienced. I reviewed your account and verified it has now been closed, and your last two payments were refunded. A check has been mailed to your home. We are sorry to lose you over the incident with our former technician who was terminated and is no longer with ***. If we can provide any further assistance, please reach ******** Wishes,******** *.Customer Relations TeamReview fromAustin K
Date: 03/10/2025
1 starAustin K
Date: 03/10/2025
The first service, they sent out someone to help me 2 years ago. I then signed on to their monthly payment quarterly service.For the last 2 years I have not been getting my moneys worth what so ever. Ive paid them 63 a month for the last 2 years. All for them to spray around the house a few times a year.The service calls I did utilize throughout the years, where they would spray for bees and other specific areas. HOWEVER.Most recently, I had another issue where I found out there was a dead mouse in my basement. I called fox to have someone come out. They could not find the dead mouse, did not set any traps. They put a temp seal on the place where they thought they were coming in.Then within the next week, we found out mice were coming upstairs through our basement into our kitchen. I then called again and had someone come out. The service guy put down a trap (later come to find out this trap was not even set correctly and had no bait on it.)I then decided to call someonelse at a different company to try and help me out because *** does not do permanent seals, just temporary.Within 15 minutes of him being there, he found a very old pile of shrew p*** in my basement. *** did not catch this.He found the spot they were actually coming through into my basement, and other entry points that Fox also do not find. This company also showed me the trap that *** put down that was not set correctly Because of this I wanted to cancel my contract. *** said that would not charge me for the remaining 2 months I had on my contract. However, they charged me the first time. I had to call and get that refunded. Then once again, I have a 64 dollar bill once again for this past month they say I owe money ****** would be great if I could be refunded some amount of money for the fact that I paid to not get quality service or expertise.Fox Pest Control HQ
Date: 03/12/2025
Hi ******,We are sorry to hear of your disappointing experience. We appreciate you reaching out with your feedback so that we can correct these issues. Our manager will contact you shortly to further discuss your experience and resolve the billing issue on your account. We apologize for the inconvenience you have experienced, and we will work to set things right.Sincerely,******** *.Customer Relations TeamReview fromMike R
Date: 02/13/2025
1 starMike R
Date: 02/13/2025
Signed up for 1 year contract. If you dont cancel they automatically renew for another year. Nearly impossible to cancel, I tried multiple times and they just keep putting you on hold to extend the call so youll hang up. My cancellation fee was crossed off on original contract. When I call to reference it, they cant see that on the 2 copies in my file and ask me to find the original or Ill have to pay the $250 fee. I have the original so no worries, but I checked my customer portal and the first document they uploaded in there last year was said contract with cancellation fee crossed out. Would not trust this company. Keep receipts/records of everything with them or they will try to pull one over on you.Fox Pest Control HQ
Date: 02/17/2025
Hi ****, we apologize for the misunderstanding with your Service Agreement. The note about your early termination fee was on your Welcome Letter, which is saved in a different file than your contract, and this is why we did not see it originally. We regret this caused you to lose trust in our company. We have now closed your account as requested, and no early termination fee was charged. If there is any other assistance we can provide, please feel welcome to contact our office.Sincerely,******** *.Customer Relations TeamReview fromWilliam P.
Date: 01/20/2025
1 starWilliam P.
Date: 01/20/2025
You give them a good rating, however they many complaints against them, so I appears that a complaint is useless.I canceled my service and they continue to withdraw funds from my bank account. I am 87 years old, but I will file complaint with ***************** for withdrawls. I have lost faith in your business.******* A. ******Fox Pest Control HQ
Date: 01/27/2025
Hello Mr. ********* are sorry that you were unhappy with your service. Our team member, ****, spoke with your wife last week and refunded your January payment. Your account is closed, and no further treatments or billing will occur. If you need any future assistance, please contact our office. We would be happy to work with you again and will do our best to ensure you are fully satisfied with your pest control *************** Regards,******** *.Customer Relations TeamReview fromKathleen A
Date: 12/10/2024
1 starKathleen A
Date: 12/10/2024
Terrible customer service. They pride themselves on it is the worst I have experienced!Fox Pest Control HQ
Date: 12/11/2024
Hi ********,We apologize for your unsatisfactory experience. We appreciate your willingness to speak with our supervisor, ****, about your concerns so we could work to address them. We have made the requested changes to your account. If we can provide any other assistance, please give us a ********* Regards,******** *.Customer Relations TeamReview fromJoshua V
Date: 11/21/2024
1 starJoshua V
Date: 11/21/2024
I am currently being harassed by this company. I was past customer who left on bad terms and left a negative ****** review for the way I was treated upon by departure and the reason I left. I left because I denied the opportunity to speak to a manager regarding my account upon trying to terminate my services. I have since been called and text NON STOP even after expressing my wishes not to be contact anymore I am still being called by their sales people who fail to note or delete my account. I am seeking legal actions for this harassment and will be filing suits agains the company as well as each sales person who is calling.Fox Pest Control HQ
Date: 11/27/2024
Hello ****,We apologize for inconveniencing you. We have now flagged your closed account so you will not receive any further contact from our office or representatives. If there is any assistance we can provide, please let us know.Sincerely,******** *.Customer Relations TeamReview fromDianne K
Date: 11/16/2024
1 starDianne K
Date: 11/16/2024
Bad communication. Nothing explain. Never told you about the initial payment. And the management said it was refunded. That's a lie. Because I looked at my bank account. And they don't set up appointment?They just show upFox Pest Control HQ
Date: 11/18/2024
Hi ******,We're sorry we haven't communicated better with you. Our office will reach out shortly to discuss your concerns and make sure we improve things going forward. We appreciate having you as our customer and are eager to give you a good experience.Sincerely,******** *.Customer Relations TeamReview fromSara H
Date: 11/11/2024
1 starSara H
Date: 11/11/2024
Run away from this company. I agreed to the normal pest control contract. And kept having them try to upsell me on termite protection. One of their sales **** called me the night before I was leaving for vacation and pushed and pushed me to take advantage of a promotion they had for the termite protection. I stressed that I was leaving for vacation and also didn't have the money up front. He said they had a payment plan. When I asked his there was anything in addition to the fee I was paying upfront for the protection he said no. And since they were coming out the next day to get this over with before we left, I had to sign all the paperwork quickly. I didn't realize that the "monthly fee" on the contract wasn't just the monthly payment plan for the initial fee. So now I am on the hook for 2 payments a month, to the tune of $1000 for the first year. And if I want to keep the stations that I already paid to have installed I have to continue paying the monthly fee or they will come take them out since they are a "rental". Had I known there was a monthly fee on top of the $500 installation I already paid for, I never would have agreed to this. And I called and there's basically nothing they are willing to do for me. I feel completely scammed.Fox Pest Control HQ
Date: 11/12/2024
Hi ****,We're sorry for the misunderstanding about your ****************** and we want to set things right. My teammate ***** let me know he spoke with you about these issues and is working to find a win-win solution. He will follow up with you and ensure we come to a good resolution.Sincerely,******** *.Customer Relations Team
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