We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Education

Course Saver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CourseSaver.com has been taking a monthly $50 membership fee from me for the past year even though I have contacted them beginning 7/14/21 via email to cancel my membership. I sent numerous "contact us" forms through the website after my email was not responded to and also received no response via their website portal. Throughout this time I tried to send more "support tickets" and cancellation requests on their website and an error message would be prevent the action from going through successfully. After trying to reach out to them directly for months, I turned to my bank, Wells Fargo, to put a dispute charge on the company and stop any further payments from going through. When talking to the bank they were able to give me a telephone number to reach someone to talk to directly since I had been unable to receive a phone number from course saver prior to this date. Today, 7/5/22, I called the phone number and was able to speak to Alan Halls directly. He told me there was nothing that could be done for a refund more than 60 days even though I explained to him that I have been reaching out for months. He even looked up the email I sent him trying to cancel and admitted that the email got lost in all his other emails. He also said that his website has been "on autopilot" and he doesnt check it. He stated that he used to have a customer service agent that monitored the website but it is clear that she is no longer there as my messages went unanswered for months. He said he had 50,000-70,000 students using the website so things get missed. He also said he has been working on a new website so it seems as though he just has this website running and is taking money from students stuck in a membership like me. When he looked on the websites he said he saw the same error messages as I did and said that never happens when in actuality is has been happening to me for months but he has zero monitoring on his own website for customers reaching out. I called, he blocked my calls

Course Saver is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.