Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife purchased the plan in january and continued the plan and completed it it July. They encouraged her to stop taking her prescribed medications and to detox with their vitamin supplements. While doing so (she is bipolar) it pushed her into a manic episode without her prescribed medications. Her thyroid level also went out of therapeutic range. When I finally learned that she was manic and was struggling, we got her back on her medications and it took MONTHS to get her back to a functional level. She had a 30 day window to apply for a refund after completing the course but she didn't have the mental capacity to remember or file for a refund. I contacted them in August about a refund. After several emails they agreed to make an exception if they could talk to her and make an offer on a refund. She had spent around $7000 with them. They offered $1300 and for us to sign a non-disclosure agreement but after the offer they quit contacting us. It's a dangerous practice to advise patients that are on medications to stop those medications without a more thorough monitoring system. Preying on sick or mentally compromised patients is very sad and disgusting. This program caused multiple problems and we are still trying to recover from the aftermath. I just don't understand how a "reputable" company can prey on people this way and charge outrageous prices for a program of vitamins and coaching.

  Business Response

  Date: 03/25/2025

  Hi there! Thank you for reaching out and sharing your concerns. We sincerely apologize for the miscommunications, delays in response, and the challenges you faced with the cancellation and refund process. We truly regret the difficulties that arose from the program and want you to know that we take your concerns very seriously.There were complications in locating your wife’s account within our system.  Additionally, there was direct communication with her to confirm any variations in her name or emails that might assist us in finding the correct account. Due to these issues, the process was temporarily paused.Regarding the refund, Pompa Program will proceed with sending the Service Agreement for the amount we previously agreed upon. Once again, we apologize for the situation and remain committed to resolving this matter in the fairest and most efficient manner possible.If you have any further questions or need assistance, please don’t hesitate to contact us at 1-800-691-7422 or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST.We appreciate your patience and look forward to resolving this matter with you.

  Customer Answer

  Date: 04/01/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  We never agreed upon any offer.  We waited for the NDA they were sending simply because I wanted to read it and see exactly what any agreed upon offer would entail.   They offered $1500 of the $7000 back originally, and then once we filed this complaint they increased the offer to $2000.  That's not even half of the original amount and in addition they want a signed non-disclosure agreement as well as removing this complaint.  I  just don't feel that $2000 in "hush money" is a fair amount.  This program and "coach" put my wife's health at severe risk by having her stop all her medications which pushed her into a manic episode with psychotic behavior.  A reputable company with competent "coaches" should know better than this with a bi-polar person.  I declined the $2000 because as far as I'm concerned, I'd rather not get that small sum of money back and let others know exactly what this company does.  I offered to accept half of the money back in exchange for signing the non-disclosure but they said $2000 was the most they could offer.  That's unacceptable to me for what they are asking.  

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/02/2025

  Thank you for sharing your feedback. We understand your frustration and want to acknowledge the concerns you’ve raised. However, it's important to clarify that regardless of the circumstances surrounding your spouse's health, the refund policy and terms outlined in the signed agreement have specific timeframes for filing a Money-Back Guarantee (MBG) claim. These timeframes were clearly outlined in the signed agreement at the time of enrollment.Unfortunately, the refund request was not filed within the allotted period for the MBG, and as a result, we are unable to offer your desired refund amount. We do take accountability for any misunderstandings that occurred, but we must adhere to the guidelines in place to maintain consistency across all cases.While we understand your dissatisfaction with the offer that was presented as a good-faith resolution based on the circumstances, and we respect your decision to decline it. If you have any further questions or need assistance, please don’t hesitate to contact us at 1-800-691-7422 or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST. We want to ensure that all feedback is heard, and we remain committed to addressing any future concerns appropriately.

  Customer Answer

  Date: 04/02/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  That last response perfectly exposes this company for what it is.  "Regardless of my spouse's health".  They simply don't care.  Hopefully these messages reach multiple people and prevent them from ever making the mistake of utilizing this company's business.  Reputable companies that care about their "patients" would make exceptions in situations such as these.  This one doesn't.  They simply want to buy your silence if they can do it at a bargain.  Run, don't walk, away from the Pompa program and "Dr." Pompa.  They will sell you thousands of dollars in what amount to vitamins and their "coaches" will tell you exactly what you want to hear even if your health is obviously deteriorating.  They should be ashamed. A trained "coach" that is trying to involve themselves in a person's health should be able to identify that the program is just not working and in fact causing problems.   

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sat through an initial zoom call in late Sep 2024, on the Pompa program and felt the program would be something that might be helpful, so I purchased the program for $7k. In Sep 2024, I had difficulty getting access into my program portal even with the help of the Pompa staff. Then, when I received my first package of supplements & under my coach's guidance started taking them, I got diarrhea and the coach suggested I back off on the supplements until I felt better then reintroduce them more slowly to isolate the cause. In the meantime, I was diagnosed with breast cancer. Learning this, I approached my coach with a request to pause my program until I completed a series of medical appts and cancer treatments which included 2 surgeries and 15 radiation treatments. I was told that pausing the program wasn't an option. So, the supplements kept continue and are stacked at my home. My medical oncologist advised not to take any supplements not prescribed by her while going through the treatments. I have continued to meet with my coach monthly but have not started taking the supplements for reasons stated above. In April 2025, I will have my last meeting with my coach (per 5-month program), now the discussion has shifted to the 'graduate' program so I can continue to get program support that I have already paid $7k for. Initially, I wasn't asking for a refund, just a pause in my program activity, but after the lack of concern about my diagnosis which is life threatening my view and request has changed. I am requesting a refund. I don't know if the program is worth the cost, and I will probably never will since I cannot afford additional expenses from Pompa and I certainly don't want to start taking the supplements without coaching. I also want to be clear, my coach is personable, but while she provides explanations, she is selling the program & products. If Pompa cared about my health/healing, a pause in the program would have been given. Now I want a refund.

  Business Response

  Date: 02/28/2025

  Hi ******! Thank you for sharing your experience with us. We sincerely regret to hear about the challenges you’ve faced, and we truly empathize with your situation, especially given your recent diagnosis. Your health and well-being are of the utmost importance, and we understand how difficult this time must be for you.We acknowledge your concerns regarding program access, supplement usage, and the ability to pause your participation. We recognize that extenuating circumstances, such as serious medical conditions, warrant further review. Our goal has always been to provide support tailored to each client’s needs, and we apologize if you felt that flexibility was not provided. A claim has been opened on your behalf, and while the investigation may take some time, please rest assured that we are actively working to address the issue.Once the investigation is complete, we will contact you directly to discuss the next steps. If you have any questions or require further assistance in the meantime, please feel free to contact us at ###-###-#### or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST.We appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30,2024, after I watched a presentation with Dr Pompa what was explaining very convincing that he found the solution to my autoimmune condition Hashimoto, I purchased a test for $127 that suppose to measure the level of inflammation in the body. When I took the test showed that I had a high level of inflammation so I decided to check out the program. On July 8,2024 I had a zoom meeting and after she asked me a series of questions about my health, convinced me that this is the exact program I need to solve all my 14 years of suffering with Hashimoto and all the symptoms that comes with... she told the cost of the program will be just $6920.90 if I pay it all at once or over $8000 if I choose to make monthly payments. After she told me that my money are 100 % guaranteed if the program is not working for me, I chose to pay all at once. They gave me a coach that will advise me how to take this supplements and after I start taking them I noticed that my constipation problem is getting worse, bleeding and burning with every passing stool, so the coach adjusted the dosage, than suggested to stop taking them for a while than try to take them again to an adjusted dosage, than try to switch them with another kind.In the meantime I start seeing my PCP, my GI, my Oncologist and also my Endocrinologist trying to alleviate the pain I was going through.I wasn't even able to sit without pain. I got a colonoscopy, they prescribed 0.4% nitroglycerin ointment which gave me terrible headaches, 2 times daily bath sitz, hemorrhoidal cream.When I told them that I started this program they told me to immediately stop it, if not my health insurance is not going to pay for.So my colonoscopy has been declined to be paid by the insurance. The reason I had to stop talking this supplements is obvious that are not working for me, but the opposite, created more issues to deal with. I'm asking a full refund of my hard earned money as soon as possible.

  Business Response

  Date: 02/27/2025

  Hi ***********! Thank you for taking the time to share your concerns with us. We understand that while many individuals have experienced positive outcomes from our program, it may not be the right fit for everyone.
  Our Money-Back Guarantee (MBG) is designed to ensure participants fully commit to all aspects of the program, including dietary guidelines, detox protocols, and supplement adherence. As clearly stated in our agreement, eligibility for a refund requires full participation, which includes completing all program modules and following the supplement schedule as outlined.
  Based on our records, your decision not to follow key recommendations—such as switching to the AV supplement line, using recommended prokinetics, addressing sleep and thyroid concerns—and discontinuing the program early, impacts your eligibility for a refund.
  If you have any questions or need further assistance, please don’t hesitate to reach out to us at 1-800-691-7422 or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  Thank you for your patience and understanding. We truly appreciate the opportunity to support you.

  Customer Answer

  Date: 02/27/2025

  
  Complaint: ********
  
  I am rejecting this response because the only reason I had to stop talking these supplements is that they created a huge health issue, chronic constipation, bleeding and anal fissure, issues that I'm still dealing with even now. When I had to go to see my PCP to give me a referral for my GI to get a colonoscopy to find out what was happening, they asked me to inform my Oncologist and my Endocrinologist about this product that I have been talking. All of them told me that they never heard about this program and that they recommend me to immediately stop using it . The reason I started this program was to cure all the problems I'm having with Hashimoto not to create even more problems... I need you to stop finding excuses for not giving me all my money back ASAP. When I purchased this program I have been informed that if for any reason this program is not working for me I will get all my money back, so please do so. 
  
  Sincerely,
  
  *********** ******

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the POMPA Program on July 16 2024. It’s the worst decision ever, I didn’t have the money but was so much in pain and had been for several years that I was lured to think it offered me solutions. Lots of promises were made but never fulfilled. I paid $7000 for a 5 month subscription. They bombard you lots of information through zoom calls to the extent that you can’t keep up. Well guess what, it’s in their policy that if you don’t complete the calls, the videos etc and buy everything else the health Coach is recommending you, you don’t qualify for a refund nor their money back guarantee. I am yet to find out if anyone ever received their money back after filing complaints with them, I was brushed off saying I didn’t qualify. I still have boxes of products never opened. The stuff doesn’t WORK!! I complained after 2 months in the program that it wasn’t working and I needed my refund etc but instead I was given a new coach, one I have not been able to talk to since. POMPA program is all about money, once they have your money, they don’t care about you. I complained to my coach on every call basically telling her it wasn’t working for me. Someone needs to take a deeper look into this program and save others from falling victims.

  Business Response

  Date: 02/11/2025

  Hello *****! Thank you for reaching out and sharing your experience.
  We take feedback like yours seriously and regret that you haven’t found the support and results you were hoping for. Our goal is always to provide guidance and resources to help individuals on their wellness journey, and we understand that every person's experience may vary.
  Regarding the refund policy, as outlined in the signed agreement, participants have the first three months to request a cancellation for a refund of unused resources. Additionally, to qualify for the money-back guarantee, the program must be completed in its entirety over the five-month period. Based on the timeline of your request, it appears that these criteria were not met, which limits our ability to process a refund at this stage.
  If you have further questions or concerns, please don't hesitate to contact our customer service team at ###-###-#### or via email at [email protected]. We’re here to help and resolve any issues as quickly as possible.
  Our team is available Monday through Friday, from 8 AM to 5 PM MST. We truly appreciate your patience and understanding, and we look forward to finding a resolution that works for you.

  Customer Answer

  Date: 02/11/2025

  
  Complaint: ********
  
  I am rejecting this response because: I was offer a money back guarantee no questions asked by my recruiter. Also I tried to quit mid way the program as it wasn't working but my health coach kept tolling me around by recommending lots of other "support" supplements and protocol. The final discussion we had was on the last call "***** Phase Call" where I told my coach that the program aint working. She changed my protocol, and paused some for a time being. We were supposed to come back together and evaluate way forward but she resigned. I was given a new coach whom I have not been able to talk to in 2 months plus. Now I am being told my time is expired and there's nothing they can do. 

   

  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July **************************** the amount a little over $7,000.00 with the Pompa Program with the intention of getting well and rid of my health issues as they promised. As time went on and about three months into the program I was starting to not feel well at all. I provided this feed back to my coach. It was stated that is normal and to trust the process. I was told that my body was adjusting to the supplements and symptoms would go away as my body was getting well. In the very beginning I told the intake person as well as my coach that I was extremely sensitive to iodine with alarming symptoms and that I also l could not take anything with mushrooms in it. My coach stated that they would put me on a sensitive course of supplements. As time went on and taking all the many supplements ritually three times daily. I was going into my fourth month and I was getting worse. Feeling very ill with great stomach discomfort. I had to stop taking them for the second time and I gave my body a break as I listened to my body and in doing so, the discomfort started to greatly subside. Feeling much better after about a week and so much better after the second week. I chose not to continue with the supplements that were greatly causing ill effects. After bringing this to the attention of review, I was told that it was not the supplements but rather a more difficult health issue. They decided that I was not able to receive a money back guarantee but rather they offered me more supplements and more coaching time. They offered me the very thing that was making me quite ill. I am glad I listened to my body because I was later told by a real health care professional that it sounded most likely my liver was being compromised by the supplements. What is good for one is not good for all. Real damage could have been done. I want a full refund. My intent was to get well and healthier. The exact opposite happened. Also I experienced outdated rancid supplements from this company.

  Business Response

  Date: 02/11/2025

  Hello *****! Thank you for reaching out and sharing your concerns. We appreciate the opportunity to address them.
  While many individuals have experienced positive outcomes with our program, we understand that results can vary, and it may not be the right fit for everyone. Please know that we take your feedback seriously and assure you that our program is designed with integrity and a commitment to helping individuals achieve their health and wellness goals.
  Regarding our money-back guarantee, we have specific guidelines outlined in the contractual agreement. To qualify for a refund, these requirements must be met. Our policy aligns with industry standards to ensure fairness and effectiveness. Based on the information provided, there have been reported positive outcomes from your participation, including improved mental clarity, better blood pressure, and reduced swelling in your feet. Given the complexity of your health history, it is likely that your journey requires a longer duration beyond the five-month program.
  Please note that full engagement in the program is a necessary condition for refund eligibility, but it does not automatically guarantee a refund if expectations are not met. This policy ensures that participants receive the full support needed for optimal results.
  If you have any further questions or concerns, our customer service team is happy to assist you. You can reach us at ************** or via email at ************************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We appreciate your understanding and patience and look forward to working with you toward a resolution.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22913860
  
  I am rejecting this response because:

  I am responding that the Pompa Program response to my complaint against their healing program is unacceptable .

  The program made me much sicker with such ill symptoms after three months having to stop all supplements in order to start healing from the ill effects. Also, not providing me with proven positive health but rather a great feeling of being unwell before I had started the five month program. All they are offering me are more supplements and coaching for free that I would never agree too if they were to pay me too. 

  
  

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You have me pee in a cup and when added to a vile, it turns a certain color. No other information. What color means what And if it’s bad, what do I do then? I paid $120 and this is all I got was a P test with no information

  Business Response

  Date: 02/11/2025

  Hello *****! Thank you for reaching out.  We understand your concerns, and we’d like to clarify the process for you. The Cellular Inflammation Test Kit is designed to be reviewed during your consultation, where we discuss your results in detail alongside the NeuroToxicity Assessment. The test itself provides an initial indicator, but its true value comes from the expert interpretation and guidance provided during the consultation. Our primary goal during this session is to review your test results and explain what the color change indicates, discuss your health concerns and goals in relation to the findings and provide a comprehensive understanding of our program and how it can support your wellness journey. It looks like your consultation was not rescheduled, which is likely why you haven’t received further information. We’d be happy to assist in getting that back on the calendar so you can get the full benefit of your test results. If you have any additional questions or would like to provide the necessary details, please contact us at ************** or *********************. Our team is dedicated to addressing your concerns promptly and working toward a resolution that meets your expectations.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received written information along with supplements to take. I spoke with a coach on January 30, 2025. During this conversation I was told to go to their website and read and download information. Also, during this conversation, we discussed how I would begin taking the supplements. I started taking the supplements as prescribed by the coach on Saturday, February 1, 2025. I also took them as prescribed on February 2, 2025. On the evening of February 2, 2025 at approximately 10:30pm I became violently ill; throwing up and have multiple bouts of diarrhea. I was up until about 6:00am on February 3, 2025 when the diarrhea and vomiting finally stopped. I contacted the coach and told her I was ill from taking the supplements and that I did not want to continue. I asked for a refund. She told me that it was past the 7 days in which you could ask for a refund. That is ridiculous as I did not even receive any supplements from this company for over 2 weeks before consulting with the coach on how to take the supplements. They now refuse to refund any or all of my $7239.00. They emailed that the shipment did not even get sent until January 27, 2025 which is past the 7 day limit on trying to get a refund.

  Business Response

  Date: 02/11/2025

  Hello *******! Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or delays youve encountered and understand how frustrating this can be. Weve opened a claim on your behalf and are actively investigating the matter. While this process may take some time, please rest assured that we are committed to resolving it as promptly as possible. Once our investigation is complete, we will reach out to you directly with the next steps. If you have any questions or need further assistance in the meantime, please dont hesitate to contact us at ************** or via email at ************************************************************. Our team is available Monday through Friday, from 8:00 AM to 5:00 PM MST and will be happy to assist you. We truly appreciate your patience and understanding and look forward to resolving this matter quickly.

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a video for Pompa Program on 1/26/25 and signed myself up in the promise that he could heal underlying health conditions. I listened to him talk about how his wife had prayed diligently and how he was cured and now he felt the need to share it with everyone. I completed the health assessment and medical information required. A zoom meeting was scheduled for to start the program. The zoom video with ****** pompa though it said live, I now realize was not. Only doing some research and another zoom meeting that you are required to sign up for, I found out this program was in fact going to cost around $9000, 5 months, and involved purchasing their supplements. I feel this should be divulged to potential customers prior to signing up and taking our money. Instead they claim they can make us well and never mention the outrageous cost. I canceled the program and notified them I would request a refund. I have sent numerous emails to their customer service and have not received a response from them.

  Business Response

  Date: 02/04/2025

  Hello ******! We apologize for any misunderstanding. We received your request to cancel the program purchase and processed your refund on February 2, 2025. Please note that refunds typically take 510 business days to fully process, and a refund receipt was sent to the email address we have on file. Since your request was submitted over the weekend, when our team is unavailable, we addressed it as soon as possible within our standard business hours. We strive to respond to and complete refund requests within 24 business hours.We want to assure you that we are a legitimate program dedicated to helping individuals improve their health. Many clients have experienced positive results, though we understand that our program may not be the right fit for everyone. Additionally, online reviews and comments may not always provide the full context of a situation.If you have any further questions, please feel free to reach out to us at ************** or via email at *********************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Dr Pompa program in May 2025 due to their FB commercials. I spoke to ******* who said their program could definitely help me. I had to provide a lifelong history of illnesses. I've been disabled for over 15 years. I am now 58. I was born with a genetic disorder for inflammation and immune system, thus I acquired multiple illnesses at an early age including Lyme EhlersDanlos, Covid I have been an open book with them. They gave me FALSE HOPE by stating 1. Dr. Pompa also has a mutation & he's fine. 2. I asked if anyone asked for their money back and they said, NO. (AlI recorded.) I borrowed $7500 from my mom and did their program diligently. (Printouts, podcasts, notes, strict diet) I felt good on certain days and I had hope. I felt my age and could bend over easier. Now I realize that happened because I removed all inflammatory foods. They kept stating their vitamins helped me and that it was not the food and that I dieted before, which is not true. I have never removed wheat, dairy, seed oils in my life. Thank goodness the conversations are recorded because even though I stayed positive ( why would I waste my phone time complaining about the ailments that they already know about),each conversation I would mention a neurological/physical issue I was having. They kept removing and lowering pills. I was sick every month so they started me purchasing other products out of pocket. In October I got extremely ill and I had to stop their brain phase completely per them. Thus, their program does not work for me. I've had pain shots, and an emergency procedure on my throat and diaphragm on this program thus their pills did not help me with my inflammation. I am still ill and it is now Jan. They said I'm going through a flare. They stated it was my amalgams and I have none. They stated it's my root canal and I spent $400 to show there is no infection. They lied. They are the ones that provided the 100% guarantee. I would like my money back. Thank you and God bless

  Business Response

  Date: 01/30/2025

  Hello *****! Your feedback is incredibly important to us, and we take your experience seriously. We want to emphasize that our intention is never to deceive or mislead our valued clients. Our foremost goal is to provide honest, effective support as you work toward achieving your health and wellness goals.We are committed to reviewing your account thoroughly and exploring all available options to ensure you are treated fairly. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. You can contact us at ###-###-#### or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to assist you every step of the way.Thank you for trusting us with your health journey. We appreciate your patience and look forward to resolving this matter.

  Business Response

  Date: 02/06/2025

  We are committed to reviewing your account thoroughly.  Management will be in touch with you shortly to ensure you are treated fairly. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. You can contact us at ###-###-#### or via email at [email protected]. Our team is available Monday through Friday, from 8 AM to 5 PM MS.

  Customer Answer

  Date: 02/10/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I am waiting for a full refund of $8875. (Amount was adjusted in email sent to BBB)

  If necessary I would like BBB to request ALL my personal recordings with Dr Pompa program to prove how they lied regarding program, how I stated I was sick on their program, how they took me off of their program, how their supplements harmed me. I am still ill and it has been approximately 3 months. All my numerous procedures and doctor visits to try to reverse or fix the reaction to their vitamins. 
  
  Sincerely,
  ***** ********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been in poor health and after watching one of Dr.Pompa videos, I thought I would give it a try. I called and talked to someone and paid $6920.00 1/02/2025. After realizing I was only going to get to watch videos and zoom talk to someone for 30min once a month. I decided that was over priced and wanted a refund. I feel I was taken advantage of. Ive only talked to someone for a few minutes and that was it and that was so they could get my information. I never received anything or watched any videos and they are refusing to give me my refund of $6920.00.

  Business Response

  Date: 01/24/2025

  Hello *****! We want to assure you that it is never our intention to deceive or mislead our valued clients. Our primary goal is to provide sincere and effective support as you work toward your health and wellness objectives.A claim has been opened on your behalf, and we are actively investigating the matter. Please understand that this process may take some time, but we are committed to addressing it promptly. Once the investigation is complete, we will contact you directly to discuss the next steps in resolving the issue.If you have any questions or need further assistance in the meantime, please don't hesitate to contact us at ************** or via email at ************************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.We greatly appreciate your patience and look forward to resolving this matter as quickly as possible.