Complaints

This profile includes complaints for Team Car Care, LLC dba Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Team Car Care, LLC dba Jiffy Lube has 579 locations, listed below.

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  Team Car Care, LLC dba Jiffy Lube

  105 Decker Ct STE 900 Irving, TX 75062-2227

• 

  Jiffy Lube

  239 Turnpike St Canton, MA 02021-2341

• 

  Jiffy Lube

  480 Main St East Hartford, CT 06118-1408

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  Team Care Care dba Jiffy Lube

  1667 Deer Park Ave Deer Park, NY 11729-5202

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  Team Care Care dba Jiffy Lube

  35 Broadhollow Rd Farmingdale, NY 11735-4802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for oil change , they offered to do tune up on my 2016 Chrysler 300 Sport. I asked if they had original engine parts he went to check and came back with a yes and a quote. They car did not drive the same way out as it did when I drove it in. There was an immediate lull in the the engine power. For months the engine light starts coming on. You do not take engine problems to Jiffy Lube. Found out Jiffy put the wrong plugs in causing misfiring and my car to shaking when excellerating. April 2, 2025 I discovered they lied and put in the wrong parts, spoke with Manager ****. He said he would call back he did not. I called April 4 and was told the ** would give me 50% off on next oil change because the warranty is void because I didn't bring it back to Jiffy Lube. As if they were honest about the parts, as if people routinely take engine light issues there when the do not run diagnostics or repair engines. I am asking for refund on labor & taxes at least to be fair for 2 tune up in one year. All this time I thought the engine light was my transmission or something else not the tune up was non Mopar parts

  Business Response

  Date: 04/04/2025

  Per the guest vehicle history Jiffy Lube # **** located at ****************************************************; ***** is not owned by Team Car Care, LLC /  Jiffy Lube.  The owner of this location is ************************ which can be contacted at ************************************* or ************.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 19, 2024, I took my car in for service to Jiffy Lube. I received faulty and subpar service from Jiffy Lube which resulted in my having to take my car to a dealership the correct the problems created by Jiffy Lube. As a result of Jiffy Lube's poor service, I also incurred additional expenses and damages in attempting to deal with the Jiffy Lube created problems.These issues are detailed in the two letters submitted/uploaded to this complaint. Please review and respond.

  Business Response

  Date: 04/02/2025

  District Manager ******* ******* emailed Mr. ***** on 3/28/25.  Please check your spam/junk folder for email from ************************************************

  Business Response

  Date: 04/02/2025

  Correction:  The email was sent on 3/31/25.  Please contact ******* the District Manager at  **************.

  Business Response

  Date: 04/02/2025

  District Manager ******* ******* advised he attempted another phone contact at 5:49 pm CST today and left a voicemail message for a return call.  

  Business Response

  Date: 04/03/2025

  Be advised that ******* ******* (DM) connected with MR. ***** this morning regarding his claim.  We are awaiting the dealership diagnosis report from the Mr. ***** and more follow up will be made from ******* ******* to Mr. ***** on Friday, 4/4/25.

  Business Response

  Date: 04/07/2025

  District Manager ******* ******* advised he spoke with Mr. ***** on 4/5/25 and agreed to the reimbursement of $835.88 and the check has been submitted for  processing.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2025, I went to Jiffy Lube in ********* NY #**** for a check engine light issue. They stated that I needed work done on my catalytic converter as per the scanner that they did not show me at the time. Although I had a stored code for spark plug replacement. So being they are a professional shop and I would hope for honesty, they did three different jobs (which now I dont believe were all warranted) to remove the check engine light. They removed and replaced the thermostat housing, removed and replaced the oil cooler, and removed and replaced the coolant temp sensor. I paid a total of $1,352.54. They turned my check engine light off before I left, and two days later it came right back on. I took it to have it scanned at another location because I felt something wasnt right and I still had the stored spark plugs issue and the catalytic issue. Another shop stated that the original issue with the spark plugs could be causing the issue with the catalytic converter. I had another shop replace my spark plugs and ignition coils on 3/8/2025 for $890.73. My car rode a lot better and the light went off. The catalytic issue was never taken care of originally and as a young female, I honestly felt like I was taken advantage of. I typically never escalate issues but I dont believe this is a good business practice and I would like to have this escalation rectified.

  Business Response

  Date: 03/31/2025

  District Manager ******* ******* attempted contacting guest at ************** however unable to leave a message due to mailbox being full.

  Customer Answer

  Date: 04/02/2025

  After reviewing the response, my mailbox has not been full for anyone to not be able to leave a voice message. What date did the District Manager try to contact my cell phone? They can try reaching out again. Thank you. 

  Customer Answer

  Date: 04/02/2025

  I am rejecting this response because: My mailbox has not been full and I never received a phone call so I do not agree with the business response. What date did the District Manager try reaching out? They can try again. Thank you. 

  Business Response

  Date: 04/05/2025

  District Manager ******* ******* advised he spoke with the guest and rectified the issue.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/23/24 my car was taken to be service at Jiffy Lube (store #****) to get an oil change. Approximately 15 minutes later as I proceeded to my next destination my car started to smoke heavily causing my engine to malfunction to the point that it had to be towed to a dealership (Napleton *******) located at *********************************************************************. A staff at Jiffy Lube was immediately notified of damages that was done due to recent service provided. Car was inspected by two reputable auto mechanic shops one being the dealership and the other being an ASE Certified Auto Shop. Both shops representative agreed that it was due to the negligence of improper service provided Jiffy Lube staff. As a result of this situation, I loss both employment and housing. I tried numerous attempts to get the situation resolved, but to no avail. I am seeking the full compensation for out-of-pocket expenditures. Therefore, I am appealing to your fair and prudent judgement in this matter in hopes that BBB can rectify this issue.Sincerely,**** ******

  Business Response

  Date: 03/31/2025

  District Manager ***** K advised that he spoke with Tamel (Vehicle Owner) Friday, 3/28/25, however it was not a good time for him and there is a call scheduled to review the diagnostic paperwork on 3/30/25.  We are awaiting the results of that review and will follow up as soon as we have more information.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2018 *** ******* GT2 to Jiffy lube for an oil change on 10/16/2024. The mechanic was extremely rude right when I got there saying "You really want to bring that car to a piece of s*** place like this?" I said if you aren't confident in doing the oil change I will take it someplace else. The mechanic stated it is a pain in the a** engine to do an oil change on. The manager came out and apologized saying he had a bad day and that we are confident we can do the oil change. Fast forward to 2/8/25, my car is leaking ALOT of oil in the parking garage. I did not start the car and I towed it to *** service in **********. The mechanic at *** stated there was negligence in whoever did the previous oil change since they did not use a crushed washer and that the oil drain plug was hanging by a thread and didn't torque it properly. (I have a picture attached). *** added the crushed washer, tightened the drain plug, and my car left fine. 4 days later on 2/17/25 I was driving to work and my car engine was making loud noises, rattling uncontrollably, and instantly died. I towed it back to *** service and they said my engine was starved of oil from the previous oil change and the engine seized/locked up and the long term damage of starvation of oil was already done. They said I need a full engine replacement, new left and right turbo charger, and other parts and labor totaling ~****** dollars. I submitted a claim to Jiffy Lube and they denied it stating there was an oil change done after that (which was by *** fixing their mistake) even though there was negligence on their part. Jiffy Lube needs to take accountability of their mistake and that is what caused my engine to seize... They said its past their 90 day limited service warranty even though the oil change wasn't done properly to begin with...

  Customer Answer

  Date: 03/06/2025

  Jiffy Lube address that I visited for improper oil change on October 16, 2025 is **********************************************

  Business Response

  Date: 03/11/2025

  In addition to the denial letter, we issued we also found that the District Manager connected with the dealership to obtain their service report as on the Carfax it is showing a service 2 weeks prior to when guest is stating vehicle engine blew.  This denial stands firm.

  Customer Answer

  Date: 03/11/2025

  I am rejecting this response because:   I had two investigations done and both concluded my engine 100% seized due to improper installation of the oil drain plug done by Jiffy Lube. If a crushed washer were added as following ***'s manufacture guidelines, it would not have loosened up and ran on low oil. Furthermore, Jiffy Lube's Limited Service Warranty states "reasonable maintenance provided following vehicle's manufacture guidelines." Since there was negligence of improper oil drain plug installation, that breaks their warranty. I have submitted a formal complaint through ******************************************************** stating such reasons and expect Jiffy Lube to honor their warranty and fix my engine since their negligence caused the engine to seize and both investigations state such causes. They keep saying that *** had the car lost but all they did was add the crushed washer and do the oil change since my vehicle had no oil to begin with hence the long term damage was already done prior to them even touching the vehicle. 

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Jiffy Lube location on **********. In ********* on February 28, 2025, for an oil change. During my visit, I had a brief conversation with two of the employees about my car and how each persons day was going.However, after leaving the store, I received a text message from one of the employees, which was clearly sent from their personal phone. It was evident that the employee obtained my phone number from the system, as I never provided it directly to them. This has made me feel extremely uncomfortable and concerned about my ********** my personal information, including my address and car details, is also in the system, I am worried about what this employee might be capable of, and I do not feel safe knowing that my personal data was accessed without my consent.

  Business Response

  Date: 03/07/2025

  We sincerely apologize for this violation of privacy policy and thank you for the **** you provided. We do not condone or tolerate this behavior and expect our teammates to adhere to our company guidelines and privacy policies.  This has been escalated to the appropriate leadership team and our HR department to investigate and handle in accordance with our company policies.  Thank you for bringing this to our attention.

  Customer Answer

  Date: 03/07/2025

  I am rejecting this response because:   Thank you for your response. However, I must express that I do not feel my concerns have been adequately addressed. While I appreciate your acknowledgment of the privacy violation, I have not been provided with any specific information regarding how this issue will be handled going forward.
  I would like to understand what repercussions or measures will be taken to ensure that this situation is resolved appropriately and that it does not happen again. Additionally, I would appreciate clarification on the steps being taken to ensure my safety and the protection of my privacy moving forward.
  I look forward to hearing from you with more details on how this matter will be addressed.

  Business Response

  Date: 03/07/2025

  Please be advised that the District Manager ***** ****** reported that he spoke with the guest today and assured her that this is not something that we tolerate at Jiffy Lube and goes against our values.  Again, ***** stated that he also apologized to her and said he will handle personally.  ***** also stated that he advised the guest told to contact him immediately if this continues or if she has anymore issues.  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simple oil change $120 now I'm charged $3200 for oil leak because Jiffy Lube improperly installed the oil filter

  Business Response

  Date: 03/04/2025

  Please attached all relevant documentation and pictures for investigation. 

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Treated different at check out, not listened to regarding my car, spoken to as though I dont know enough about my car, then my mileage was incorrectly reported to carfax.

  Business Response

  Date: 03/03/2025

  We do not handle credit reports but we assume that should have been Carfax report. What is the correction that needs to be made? Also need copy of service invoice, mileage that should be reported, date of incorrect reading. 

  Customer Answer

  Date: 03/03/2025

  I am rejecting this response because:  I wasnt given an invoice because the manager didnt resolve anything while I was there. I worked with the regional manager **** to get the info corrected with car fax so its been corrected at this point. 

  Business Response

  Date: 03/04/2025

  We show an update on this complaint dated 2/21/25 advising our General Manager has reached out to the guest and offered a refund for her service. He apologized and offered her 15% discount On her next oil change as well.  Please be advised we have forwarded this to the appropriate leadership team to address and correct with CarFax. We will follow up as soon as we have an update regarding the CarFax report.  Thank you for bringing this to our attention. 

  Business Response

  Date: 03/05/2025

  The Carfax has been taken care of, and we have contacted the guest. We are waiting for a callback from the guest.
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 01/18/25 I went to Jiffy Lube for an inspection at 10am. There were customers ahead of me. At approximately 1pm my car was finally driven into the shop. However, before it was rolled into one of the bays, the inspector and manager both noticed something wrong with the brakes. The inspector and the manager both test drove my car. The manager reported to me that my brakes needed to be replaced. At approximately 5pm the inspector and manager completed the inspection and repairs. The inspector proceeded to take my car for a test drive. During that time, one of the wheel caps had fallen off one of the wheels. When the inspector finished the test drive, I noticed the cap was missing. I told the manager that the cap was missing. He searched around the property and found the cap. The cap was damaged and unusable. I told the manager that he needed to order me a new cap. I have been in contact with the manager several times over the last month. He has failed multiple times to contact me regarding the cap. I am extremely disappointed in the manager as well as Jiffy Lube as a whole for what they put me through being a loyal customer for several years. The long wait was one thing. But destroying a cap and not replacing it is another. I will not be using Jiffy Lube ever ********* my vehicle is a 2012 ******* MKZ.

  Business Response

  Date: 02/26/2025

  This complaint has been forwarded for review.  We will follow up when more information is available.

  Customer Answer

  Date: 02/26/2025

  I am rejecting this response because I have been trying to resolve this for over a month. The business should try resolve this quicker. I am still not very happy. I feel like they are not willing to resolve it.

  Business Response

  Date: 02/27/2025

  District Manager ***** ******* advised we have been working on this case since it came in on Tuesday. He has found the part yesterday and ordered it.  ***** will also contact the guest directly today. 

  Customer Answer

  Date: 02/27/2025

  I am rejecting this response because time and time again I always was given the run around like the people working their DID NOT give a ****. Now that it is escalated to someone higher maybe it is a good thing but I am not holding my breath. This is not over by a long shot until the fat lady sings and chokes on a melon (figuratively speaking). I await to hear word.

   

  Business Response

  Date: 03/07/2025

  Per DM, the caps were delivered to the guest on Tuesday 3/4.

  Business Response

  Date: 03/07/2025

  Please be advised that the District Manager (***** F) advised we already delivered the wheel center caps to the guest on Tuesday. This matter is closed.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/24/25, I visited the Jiffy Lube location at **************, ** for a conventional oil change, which I specifically requested. However, without informing me or obtaining my consent, the technicians performed a synthetic oil change instead, citing that my vehicle required it. At no point was I consulted or given the option to approve this ********* a result, I was charged a significantly higher price than expected. Had I been informed beforehand, I would have had the opportunity to either approve the change or take my business elsewhere. This lack of communication and transparency is unacceptable.I appreciate your prompt attention to this matter and look forward to a resolution.

  Business Response

  Date: 02/26/2025

  In addition to the oil change service the attached invoice indicates other services which will not be refunded however we do agree that the guest request for a conventional oil change should have been honored which cost $49.99 plus the disposal fee of $6.99 therefore the refund will be in the amount of $27.  We will also address the lack of communication and transparency internally with our teammate.  We will need the guest mailing address so that we can ***** a reimbursement check of $27.