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Business Profile

Waste Management Services

Foss Waste and Junk Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Foss waste removal took payment for trash service and then never actually performed the work. They were extremely difficult to contact and only after a month of requesting and threatening to talk about the poor experience on social media, did they give my money back. This company should not be in business as they are illegally taking money for work they are not doing.

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called Foss' on 3/21 and received no callback. Was able to get ahold of them via ** messenger and promised a phone call on 3/24. 3/25 I messaged again as the phone call never came and finally received a call from a gentleman, ***. I signed myself and my grandmother up for 6 months of service, her with recycling for a total of $307.40. I then contacted the company again and added recycling to my account for an additional charge of $31.80 on 3/28. My grandmother was supposed to have pick up on Monday and mine was Friday. The week of our first pickup, April 2nd, a post was made on ******** that a truck had broken down and all pick ups would be a day late. Neither of our garbage was collected. I called the business number twice with no return calls and his ******** page has been deleted.

Foss Waste and Junk Removal is NOT a BBB Accredited Business.

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