Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 102 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLynn L.
Date: 05/05/2022
1 starLynn L.
Date: 05/05/2022
In February 2021, I purchased a new home in *************, **. I installed a Guardian alarm system for security monitoring. Because I have a disability, it was necessary to return to ********** closer to family resources. I requested that my service be transferred to my new home in Southern ********** however Guardian does not service the area of my home. The customer service representative had NO interest in my concern. I was told, if the new owners do not install a Guardian system, Im on the hook until the contract ends in 2 years!! Really!! I need help with resolution. Thank you.
Guardian Protection
Date: 05/23/2022
Hi ****, Im sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. I have located your account and see that you joined Guardian through one of our authorized dealers, signing a three-year contract just one year and two months ago; and receiving your system at no charge for the equipment and no charge for the professional installation of the equipment. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. I see that our supervisor has been in contact with you regularly the last few weeks to attempt to resolve your issue and that you have reached a satisfactory solution. We wish you the best in your new home.Sincerely,***************** M.Customer Satisfaction AdvocateReview fromMatt B
Date: 05/03/2022
1 starMatt B
Date: 05/03/2022
Signed a contract for 5 years and was told that the contract would move with us if we ever decided to relocate. That isn't true. We relocated and were abruptly told that our service cannot move to our new location. Even though they were in breach of contract, we have to pay there ridiculous cancellation fee in order to avoid the credit hit.Guardian Protection
Date: 05/04/2022
Hi Matt,It appears that your review is associated with the account of ***********************************. If that is incorrect, please email your account information (full name, premises address, and phone number) to ********************************** With regard to the aforementioned account, Im sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. I see that as a courtesy, we extended a discount on this fee to you. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. Sincerely,***************** M.Customer Satisfaction Advocate
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.